EcholoN
About EcholoN
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Supervisors can assess and monitor potential threats, use templates to create new documents, and record or evaluate feedback from customers, employees, and suppliers to improve operational processes.
Key features of EcholoN include asset management, data protection, route planning, real-time communication, centralized database, status updates, API, data integration, and service-level agreement (SLA) management. The software allows organizations to process service orders or assignments, initiate workflows, manage customer data, and specify roles or responsibilities for staff members during emergencies. Managers can configure access permissions for employees, handle internal or external billing processes, and monitor field service personnels' location and time taken for task completion. Customer service teams can record, process, and manage resolution of client support tickets related to malfunctions, requests for changes, inquiries, and other topics. The service desk application enables businesses to create, prioritize, and track tasks or queries, streamline inbound or outbound communication with clients, and record their inquiries via phone, live chat, email, and fax.
EcholoN lets administrators utilize analytical reports to gain visibility into trends, customer service transactions' frequency, duration and category, and key performance indicators (KPI), among other metrics. It also facilitates integration with various third-party systems such as Nagios, Zabbix, Microsoft Outlook, and more.
EcholoN Metaphor - 3 Comparisons One Solution
EcholoN is like Fischertechnik*...
Fischertechnik is a well-known German construction toy company that has been around since the 1965s. Their toys are known for their durability and flexibility...
EcholoN can be designed, configured and adapted to your needs in a very fine-grained way without programming. EcholoN remains updateable.
EcholoN is like LEGO**...
LEGO is a building system with stable components that can be combined easily and quickly.
EcholoN also supplies stable standard components and modules that can be combined as desired. Your creativity determines the solution.
EcholoN is like PLAYMOBIL***...
PLAYMOBIL delivers high-quality and comprehensive scenarios.
EcholoN also offers just that - standard workflows, processes and templates for your use cases - which can also be customised. EcholoN - Standard: simple, fast and efficient. Helps companies save time and money.
Key benefits of EcholoN
Simple standard as "Ready To Go" - out of the box - fast setup - On Premise - SaaS
- the individual standard software tailor-made suit-
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- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Flexible software solutions for high demanding customers
Reviewed on 2020/11/09
EcholoN is a very helpful software when dealing with incidents all over Germany. It reduces our...
EcholoN is a very helpful software when dealing with incidents all over Germany. It reduces our workload a lot through automatic workflows, email templates and escalation protocols. Change requests from our customers may take some time to implement but the end result is always worth it.
Pros
Very flexible, the software can be customized in every way possible to meet the customer's needs. Every wish of the customer is taken into consideration and everybody is trying to implement the changes as fast and intuitive as possible. The helpdesk provided by mIT Solutions is always friendly and eager to help.
Cons
The time from the concept phase to the actual implementation into the system is sometimes a bit long. However, this is software development which is per default time-consuming.
Response from mIT solutions
The EcholoN-Team says thank you very much for your positive evaluation :)
We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feedback
Reviewed on 2020/08/27
In close partnership with miT solutions we have been able to constantly expand, adjust, correct,...
In close partnership with miT solutions we have been able to constantly expand, adjust, correct, improve, optimize the features, usability and acceptance of the platform providing transparency, compliance, cost control and state of the art reporting and analysis. It has been a successful journey built on continuous interactions, exchange, communication, planning and trust.
Pros
The software and customization we have implemented cover the full range from capturing and managing the installed asset base, assigning service partners and schedulable maintenance tasks, logging Incidents by Stakeholders and Third Parties, digital work reports, to a fully integrated invoicing work flow for Owner/Operators. We continue to expand the features based on requirements and feedback from our users ensuring ease of use and high acceptance. That speaks for itself.
Cons
During the implementation process, the software has been continuously customized and expanded to suit our specific requirements. Hence, what was created is what we need.
Response from mIT solutions
The EcholoN-Team says thank you very much for your positive evaluation :)
- Industry: Events Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EcholoN for ITSM Processes
Reviewed on 2020/07/14
All ITSM processes such as incident management, problem management, service desk support and CMDB...
All ITSM processes such as incident management, problem management, service desk support and CMDB could be mapped in EcholoN. The entire IT organization benefits greatly from the use of the ITSM solution EcholoN.
Pros
With EcholoN, all SLA-based operational ITSM processes can be mapped. The software can be adapted very quick an well and in detail to the requirements.
Cons
Due to the wide range of functions, administration is somewhat complex in some areas. When it comes to implementing more complex requirements, the manufacturer's team is on hand to provide competent support.
Response from mIT solutions
The EcholoN-Team says thank you very much :)
We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lässt keine Wünsche offen!
Reviewed on 2021/08/31
EcholoN war und ist für uns das perfekte ITSM Tool. Von der Planung, über die Umsetzung und den...
EcholoN war und ist für uns das perfekte ITSM Tool. Von der Planung, über die Umsetzung und den Service ist alles perfekt erfüllt worden. Es gibt regelmäßige Gespräche zur Kundenzufriedenheit, die auch Gehör finden. Neue Herausforderungen werden gemeinsam angegangen und immer bestmöglich und zur vollsten Zufriedenheit umgesetzt. Sollte es doch ein Mal ein Problem geben, ist der Support immer sofort mit einer Lösung parat.
Pros
Man bekommt kein Produkt vorgesetzt, dass man so benutzen muss. Das Frontend und die Prozesse lassen sich für die eigenen Bedürfnisse und Abläufe individuell anpassen.
Bei der Umsetzung waren zumindest bei uns, dabei keine Grenzen gesetzt. Dieser Prozess findet begleitend statt und man bekommt auch sehr viele Anregungen zur Verbesserung.
Wir verwenden aktuell ausschließlich den User Client, dieser ist sehr umfangreich, übersichtlich und durchdacht.
Updates können problemlos selber erledigt werden.
Das Produkt läuft dabei sehr stabil und die Performance ist bei uns (Applikation und Datenbank auf Flash Speicher) absolut in Ordnung und zeitgemäß.
Auch der Selfhelp ist strukturiert und wird von den Mitarbeitern sehr gut angenommen.
Zu guter Letzt, muss man auch sehr positiv das nette, kompetente und engagierte Team hinter EcholoN hervorheben!
Cons
Die Umsetzung ist sehr aufwändig, da es auf den Kunden individuell maßgeschneidert wird (was sich aber definitiv lohnt!).
Leider bekommt der User Client gerade wenig Neuerungen, da der Fokus zur Zeit auf dem Web Client liegt.
Reasons for Switching to EcholoN
Übersichtlichkeit, Anpassbarkeit, Konnektivität, mIT Solutions MitarbeiterResponse from mIT solutions
Das EcholoN-Team bedankt sich recht herzlich fuer Ihr Feedback und die positive Bewertung :)
- Industry: Pharmaceuticals
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Das Ticketsystem, was keine Wünsche offen läst
Reviewed on 2020/07/24
- Ticketsystem
- Automatisches verarbeiten (erzeugt Ticktes) von Systemfehlermeldungen auf die man...
- Ticketsystem
- Automatisches verarbeiten (erzeugt Ticktes) von Systemfehlermeldungen auf die man dann reagiert
- ein sehr gut durchdachtes Konzept - vom Ablauf sowie Serverdienste
- spitzen Support Team
Pros
- unzählige Möglichkeiten
- flexibel
- WebClient für Admins und User
- Top Datenmigrations- und Workflowtool
- eine Vielzahl an Schnittstellen (AD,File,PS,SQL,WEB,Baramundi,...)
- Software Updates mit neuen Funktionen mindestens 1-2 / Jahr - schnelles Bugfixin
- Konfiguration in der Datenbank - absolut einfaches Update möglich
- CMDB / Anlageverwaltung inklusive
Cons
- "etwas" überladener Windows Client (WebClient genau richtig)
- neu Einführung kann etwas länger dauern (wenn man vieles anpassen will)
Reasons for Choosing EcholoN
Die Möglichkeiten passten nicht zu dem was wir wollten. Da bot sich Echolon gerade zu an, da wir nun eine Plattform haben die maximal flexibel ist. Dadurch können wir unsere Prozesse, egal wie "verrückt" sie sind, in Echolon abbilden und umsetzen.Reasons for Switching to EcholoN
- siehe "Vorteile" - erfüllte alle Anforderungen und darüber hinaus - tolles Team und ChefResponse from mIT solutions
Das EcholoN-Team bedankt sich recht herzlich :)
Die Oberflaeche und die Masken passen sich automatisch dem jeweiligen Taetigkeitsfeld an. Die Standard Geschaeftsprozess Vorlagen (Call-Assistent, Asset Manager, etc.) ermoeglichen den Anwendern in den spezifischen Applikationsrollen (1. Level Service Desk, Configuration Manager, Assistenz, Server-Team, ApplikationsEntwicklung etc.) eine adaequate Arbeitsweise. Jedem Anwender stehen alle notwendigen Informationen, z.B. ueber Cockpits, direkt zur Verfuegung. Stichwort "Benutzerdefinierte Ansichten": Mit einem Abfrage Assistent erstellen Sie zuegig eigene Objektabfragen fur alle relevanten Bereiche, wie Vorgaenge oder Tickets, Konfigurationselemente (CIs) etc. [https://www.echolon.de/de/software/clients/]
EcholoN FAQs
Below are some frequently asked questions for EcholoN.Q. What type of pricing plans does EcholoN offer?
EcholoN offers the following pricing plans:
- Starting from: US$5,500.00/one-time
- Free Trial: Available
EcholoN pricing starts at $5,500 as a one-time payment.
Q. Who are the typical users of EcholoN?
EcholoN has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does EcholoN support?
EcholoN supports the following languages:
English, German
Q. Does EcholoN support mobile devices?
EcholoN supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does EcholoN integrate with?
EcholoN integrates with the following applications:
Artologik HelpDesk, AutoCAD, AzureDesk, CTI, ChatGPT, DATEV Audit, DATEV Report, DeepL Pro, EDI2XML, Facebook Data Extractor, ForgeRock, GPT-4, GPTForm.ai, GraphQL Editor, ITIL Service Desk Software, ITSM 365, Instagram, LDAP Manager, MEDIA-CTI, MQTTRoute, Microsoft Azure, Microsoft Outlook, NetSupport ServiceDesk, ODBC Driver for Oracle, ODBC Driver for Salesforce, OpenideL, Playground, PowerSell, SEO GPT, SNMP .Net Component, ServiceDesk, ServiceNow, Single Sign-On, Smart at tools for kintone CSV input/output, SoapUI, SocialEpoch, TOPdesk, Telegram, WebSeries, WhatsApp, Zoiper, iET ITSM, iTSM, pdfMachine
Q. What level of support does EcholoN offer?
EcholoN offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for EcholoN.
- Ticketing Systems
- Quality Management Software
- Customer Service Software
- Field Service Management Software
- Help Desk Software
- ITSM Tools
- IT Asset Management Software
- Issue Tracking Software
- Field Activity Management Software
- IT Management Software
- IT Service Software
- Service Desk Software
- Knowledge Base Software
- IT Ticketing Systems
