About EcholoN
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Supervisors can assess and monitor potential threats, use templates to create new documents, and record or evaluate feedback from customers, employees, and suppliers to improve operational processes.
Key features of EcholoN include asset management, data protection, route planning, real-time communication, centralized database, status updates, API, data integration, and service-level agreement (SLA) management. The software allows organizations to process service orders or assignments, initiate workflows, manage customer data, and specify roles or responsibilities for staff members during emergencies. Managers can configure access permissions for employees, handle internal or external billing processes, and monitor field service personnels' location and time taken for task completion. Customer service teams can record, process, and manage resolution of client support tickets related to malfunctions, requests for changes, inquiries, and other topics. The service desk application enables businesses to create, prioritize, and track tasks or queries, streamline inbound or outbound communication with clients, and record their inquiries via phone, live chat, email, and fax.
EcholoN lets administrators utilize analytical reports to gain visibility into trends, customer service transactions' frequency, duration and category, and key performance indicators (KPI), among other metrics. It also facilitates integration with various third-party systems such as Nagios, Zappix, Microsoft Outlook, and more.
Pricing starting from:
US$5 500,00/one-time
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to EcholoN
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Austria, Germany, Switzerland
Supported Languages
English, German
Pricing starting from:
US$5 500,00/one-time
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to EcholoN
Images
Features
Total features of EcholoN: 185
Alternatives
Zoho Desk
ManageEngine ServiceDesk Plus
Jira
Zendesk Suite
Reviews
Already have EcholoN?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Restaurants
- Company size: 10 000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feedback
Reviewed on 2020/08/27
In close partnership with miT solutions we have been able to constantly expand, adjust, correct,...
In close partnership with miT solutions we have been able to constantly expand, adjust, correct, improve, optimize the features, usability and acceptance of the platform providing transparency, compliance, cost control and state of the art reporting and analysis. It has been a successful journey built on continuous interactions, exchange, communication, planning and trust.
Pros
The software and customization we have implemented cover the full range from capturing and managing the installed asset base, assigning service partners and schedulable maintenance tasks, logging Incidents by Stakeholders and Third Parties, digital work reports, to a fully integrated invoicing work flow for Owner/Operators. We continue to expand the features based on requirements and feedback from our users ensuring ease of use and high acceptance. That speaks for itself.
Cons
During the implementation process, the software has been continuously customized and expanded to suit our specific requirements. Hence, what was created is what we need.
Response from mIT solutions
The EcholoN-Team says thank you very much for your positive evaluation :)
- Industry: Wholesale
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Flexible software solutions for high demanding customers
Reviewed on 2020/11/09
EcholoN is a very helpful software when dealing with incidents all over Germany. It reduces our...
EcholoN is a very helpful software when dealing with incidents all over Germany. It reduces our workload a lot through automatic workflows, email templates and escalation protocols. Change requests from our customers may take some time to implement but the end result is always worth it.
Pros
Very flexible, the software can be customized in every way possible to meet the customer's needs. Every wish of the customer is taken into consideration and everybody is trying to implement the changes as fast and intuitive as possible. The helpdesk provided by mIT Solutions is always friendly and eager to help.
Cons
The time from the concept phase to the actual implementation into the system is sometimes a bit long. However, this is software development which is per default time-consuming.
Response from mIT solutions
The EcholoN-Team says thank you very much for your positive evaluation :)
We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.
- Industry: Events Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EcholoN for ITSM Processes
Reviewed on 2020/07/14
All ITSM processes such as incident management, problem management, service desk support and CMDB...
All ITSM processes such as incident management, problem management, service desk support and CMDB could be mapped in EcholoN. The entire IT organization benefits greatly from the use of the ITSM solution EcholoN.
Pros
With EcholoN, all SLA-based operational ITSM processes can be mapped. The software can be adapted very quick an well and in detail to the requirements.
Cons
Due to the wide range of functions, administration is somewhat complex in some areas. When it comes to implementing more complex requirements, the manufacturer's team is on hand to provide competent support.
Response from mIT solutions
The EcholoN-Team says thank you very much :)
We are constantly working on extending the range of functions of EcholoN, making it more configurable and easier to use.
- Industry: Medical Devices
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Individuell konfigurierbar
Reviewed on 2022/06/07
In unserem Haus wird aktuell das Incident Management und das Request Fulfillment in EcholoN...
In unserem Haus wird aktuell das Incident Management und das Request Fulfillment in EcholoN abgehandelt. Weitere Projekte wie Change Management, Problem Management und der Ausbau der CMDB und Knowledgebase stehen noch aus und werden nacheinander angegangen.
Die Einrichtung des Systems ist nach einiger Einarbeitung gut zu bewältigen, dennoch lernt man täglich Neues dazu, das dabei hilft aktuelle und noch ausstehende Prozesse zu optimieren.
Pros
Die Software ist sehr vielseitig und ermöglicht es alle erdenklichen Prozesse darin zu konfigurieren. Der Support ist immer hilfsbereit und arbeitet schnell, bietet im Zweifelsfall Workarounds an, wenn es mal klemmen sollte.
Das Übernehmen von Daten aus anderen Systemen für die CMDB o.ä. ist über die SQL Schnittstelle unkompliziert machbar.
Cons
Abhängig vom Einrichtungsstand ist die Bedienung am Anfang teils unübersichtlich und wirkt kompliziert.
Response from mIT solutions
Das EcholoN-Team bedankt sich recht herzlich fuer Ihr Feedback und die positive Bewertung :)
Wir sind staendig dabei den Funktionsumfang von EcholoN zu erweitern, besser konfigurierbar zu machen sowie die Bedienung zu vereinfachen.
- Industry: Civic & Social Organization
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Echolon am Servicedesk
Reviewed on 2020/10/14
Dank Echolon haben wir alle unsere Anfragen und Meldungen in einer Anwendung im Blick. Wir können...
Dank Echolon haben wir alle unsere Anfragen und Meldungen in einer Anwendung im Blick. Wir können am Servicedesk jederzeit Auskunft über den Status der Bearbeitung treffen. Außerdem ist unsere komplette Hardware erfasst sodass wir jederzeit Zugriff auf Informationen zu den Standorten, Wartungsverträgen usw. haben. Auch nutzen wir die Daten in Echolon als Basis für unsere interne Verrechnung.
Pros
Am Besten gefällt mir am UserClient der Umfang der Funktionen. Wir können hier z. B. direkt auf die CMDB Daten zugreifen, es werden Beziehungen teilweise grafisch dargestellt. Bei der Erfassung von Anfragen wird sofort in der KNB gesucht. Auch die Wissensdatenbank lässt sich direkt im Client pflegen und Artikel lassen sich hier fürs Selfhelpportal veröffentlichen. Desweiteren werden hier auch Ankündigungen ohne Umwege angelegt. Und über die mächtige Suche findet man mit etwas Übung so gut wie alles.
Cons
Die Einarbeitung in das System ist uns allen am Anfang etwas schwer gefallen bedingt durch die für uns neue Sicht auf manche Themen und Arbeitsabläufe.
Desweiteren ist der UserClient im täglichen arbeiten bei uns im Hause etwas schwerfällig. Das mag aber dem Funktionsumfang geschuldet sein.
Alternatives Considered
TOPdeskReasons for Choosing EcholoN
Wir wollten keine Eigenentwicklung mehr betreiben und auf ein Standardprodukt umsteigen.Switched From
IntrexxResponse from mIT solutions
Das EcholoN-Team bedankt sich recht herzlich fuer Ihr Feedback und die positive Bewertung :)
Wir sind staendig dabei die Bedienung von EcholoN zu vereinfachen [https://forum.echolon.de/t/screencast-die-echolon-suche/1988]
EcholoN FAQs
Below are some frequently asked questions for EcholoN.Q. What type of pricing plans does EcholoN offer?
EcholoN offers the following pricing plans:
- Starting from: US$5 500,00/one-time
- Free Trial: Not Available
EcholoN pricing starts at $5,500 as a one-time payment.
Q. Who are the typical users of EcholoN?
EcholoN has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does EcholoN support?
EcholoN supports the following languages:
English, German
Q. Does EcholoN support mobile devices?
EcholoN supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does EcholoN integrate with?
EcholoN integrates with the following applications:
Microsoft Outlook
Q. What level of support does EcholoN offer?
EcholoN offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for EcholoN.
- Ticketing Systems
- Quality Management Software
- Customer Service Software
- Field Service Management Software
- Help Desk Software
- ITSM Tools
- IT Asset Management Software
- Issue Tracking Software
- Field Activity Management Software
- IT Software
- IT Service Software
- Service Desk Software
- Knowledge Base Software
