Woopra

Woopra

Real-time customer activity

4.3/5 (12 reviews)

Woopra Overview

Woopra offers a way to better understand your customer's behavior across multiple devices and touch points, including email, live chat and help desk, and on both your website and mobile app. Woopra uses this data to build comprehensive profiles for every user, syncing data from multiple sources, continuously tracking activity on web and mobile, and automatically updating profiles in real-time. The app also creates customer segments that automatically update as user behavior changes.

Through the customer profiles and customer segments built by Woopra you can generate data-driven analytics to create funnel reports, retention reports and custom reports. You can also create custom live dashboards based on your core KPIs. Woopra integrates with a large number of 3rd party apps so that you can use the data provided to automate triggered actions in your other app, such as displaying a piece of content or prioritizing a help ticket. the app also sends real-time notifications to your mobile or desktop app when customer's performs important actions.

Pricing

Starting from
US$80,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Woopra Reviews

Overall rating
4.3/5
75% positive reviews
7
Excellent
2
Very good
2
Average
1
Poor
0
Terrible
Lily C.

Woopra to better understand our customers

Used Daily for 1+ year
Reviewed on 2018/05/12
Review Source: GetApp

Pros

Woopra has a large selection of powerful tools. The app is extremely user-friendly and I can navigate their page with ease. It does a fantastic job showing the technology being used by our visitors. I can work with great desire and productivity. I also like that I and all my work with great comfort. Quick integration into our systems was nice too.

Cons

Lack of documentation should be improved. Also for some reports, I had to apply for support. I also would like to have a pop-up chat feature where I could talk to people who are browsing our site.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

A really good tool for customer journeys.

Used Weekly for 2+ years
Reviewed on 2018/05/08
Review Source: Capterra

Pros

It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.

Cons

Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Can't do work without it.

Used Daily for 6-12 months
Reviewed on 2018/07/10
Review Source: Capterra

Pros

I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.

Cons

Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brad M.

Very comprehensive high speed website stats

Used Weekly for 2+ years
Reviewed on 2018/06/05
Review Source: Capterra

Pros

- Great user tracking functionality including detailed live updates
- Simpler and more intuitive interface than Google Analytics
- Easy to setup and get started

Cons

- Chatting with online users can be cumbersome and hard to manage
- Mobile app could be quicker and have a better UI

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Paola P.

A complete tool with strong features and pricing bundles for every need

Reviewed on 2018/05/01
Review Source: Capterra

Pros

Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me.

Cons

The dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Woopra Pricing

Starting from
US$80,00/month
Pricing options
Free Trial
Subscription
Value for money

Small Business:

Monthly Pricing:

Up to 400,000 actions/month: $79.95

Up to 1,250,000 actions/month: $199.95

Up to 2, 500, 000 actions/month: $399.95

4million: $59995
7million: $89995
10million: $1,19995

Yearly Pricing:

Up to 400,000 actions/month: $799.50

Up to 1,250,000 actions/month: $1,999.50

Up to 2, 500, 000 actions/month: $3,999.50

etc.

Enterprise Edition: Contact Sales

Woopra Features


  • A/B Testing
  • API
  • Activity Dashboard
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing Management
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Woopra

Key features of Woopra

  • 3rd party app integrations through AppConnect
  • Build customer segments
  • Create custom reports
  • Customer profiles
  • Data from email, help desk and live chat
  • Deliver triggered actions
  • Funnel reports
  • Integrations with Zendesk, Marketo, Salesforce and many more
  • Live KPI dashboards
  • Real-time analytics and data
  • Real-time notifications
  • Scheduled tasks
  • Track all customer activity
  • Track new and unidentified web & mobile users
  • Trigger JavaScript or Webhooks actions
  • User retention reports
  • Website and mobile app data
  • automatic real-time segment updating

Benefits

  • Customer Profiles: Create customer profiles based on data from all touch points on web and mobile, including email, help desk and live chat.

  • Customer Segments: As customer behavior changes customer segments are automatically updated in real time.

  • Custom Reporting: Woopra lets you can create custom reports and dashboards based on your specific business KPIs.

  • Funner Reports: Understand where and why your customers drop off in the conversion process, and see how each segment moves through the funnel.

  • Retention Reports: Measure user retention based on actions such as purchases, product use, and opening emails.

  • Personal Targeting: Use the data provided by Woopra to triggered targeted actions in 3rd party apps such as showing content in Optimizely, or prioritizing service request in Zendesk.

  • AppConnect Integrations: Woopra provides a wide selection of 3rd party app integrations, such as with Box, Capsule CRM, Desk, Dropbox, Freshdesk, HipChat, HubSpot, MailChimp, Mandrill, Marketo, Salesforce, Olark, Zendesk and many more.

  • Woopra FAQs

    Below are some frequently asked questions for Woopra.

    Q. What type of pricing plans does Woopra offer?

    Woopra offers the following pricing plans:

    Starting from: US$80,00/month

    Pricing model: Subscription

    Free Trial: Available

    Small Business:

    Monthly Pricing:

    Up to 400,000 actions/month: $79.95

    Up to 1,250,000 actions/month: $199.95

    Up to 2, 500, 000 actions/month: $399.95

    4million: $59995
    7million: $89995
    10million: $1,19995

    Yearly Pricing:

    Up to 400,000 actions/month: $799.50

    Up to 1,250,000 actions/month: $1,999.50

    Up to 2, 500, 000 actions/month: $3,999.50

    etc.

    Enterprise Edition: Contact Sales

    Q. What are the main features of Woopra?

    Woopra offers the following features:

    • 3rd party app integrations through AppConnect
    • Build customer segments
    • Create custom reports
    • Customer profiles
    • Data from email, help desk and live chat
    • Deliver triggered actions
    • Funnel reports
    • Integrations with Zendesk, Marketo, Salesforce and many more
    • Live KPI dashboards
    • Real-time analytics and data
    • Real-time notifications
    • Scheduled tasks
    • Track all customer activity
    • Track new and unidentified web & mobile users
    • Trigger JavaScript or Webhooks actions
    • User retention reports
    • Website and mobile app data
    • automatic real-time segment updating

    Q. Who are the typical users of Woopra?

    Woopra has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Woopra support?

    Woopra supports the following languages:

    English

    Q. What type of pricing plans does Woopra offer?

    Woopra has the following pricing plans:

    Subscription

    Q. Does Woopra support mobile devices?

    Woopra supports the following devices:

    iPhone, iPad

    Q. What other apps does Woopra integrate with?

    Woopra integrates with the following applications:

    CA Flowdock, Freshdesk, HipChat, LiveChat, Optimizely, Pipedrive, Ringostat, Stripe, Zendesk, Zoho SalesIQ

    Q. What level of support does Woopra offer?

    Woopra offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials