Woopra

Real-time customer activity

4,3 /5 (11 reviews) Write a Review!

Woopra Overview

What is Woopra?

Woopra offers a way to better understand your customer's behavior across multiple devices and touch points, including email, live chat and help desk, and on both your website and mobile app. Woopra uses this data to build comprehensive profiles for every user, syncing data from multiple sources, continuously tracking activity on web and mobile, and automatically updating profiles in real-time. The app also creates customer segments that automatically update as user behavior changes.

Through the customer profiles and customer segments built by Woopra you can generate data-driven analytics to create funnel reports, retention reports and custom reports. You can also create custom live dashboards based on your core KPIs. Woopra integrates with a large number of 3rd party apps so that you can use the data provided to automate triggered actions in your other app, such as displaying a piece of content or prioritizing a help ticket. the app also sends real-time notifications to your mobile or desktop app when customer's performs important actions.

Woopra Overview

Pricing

Starting from
US$79,95/month

Pricing options

Free Trial
Subscription
Value for money

Small Business:

Monthly Pricing:

Up to 400,000 actions/month: $79.95

Up to 1,250,000 actions/month: $199.95

Up to 2, 500, 000 actions/month: $399.95

4million: $59995
7million: $89995
10million: $1,19995

Yearly Pricing:

Up to 400,000 actions/month: $799.50

Up to 1,250,000 actions/month: $1,999.50

Up to 2, 500, 000 actions/month: $3,999.50

etc.

Enterprise Edition: Contact Sales


Woopra Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Ecommerce cutomer profile in Woopra
Customizable dashboard in Woopra
Customer retention report in Woopra  for upgrades and downgrades
conversion funnel report in Woopra
Woopra Calendar
Woopra new webchat feature
Track your KPIs in Woopra
Subscription update report in Woopra
Woopra customer profiling
Woopra video Woopra screenshot: Ecommerce cutomer profile in Woopra Woopra screenshot: Customizable dashboard in Woopra Woopra screenshot: Customer retention report in Woopra  for upgrades and downgrades Woopra screenshot: conversion funnel report in Woopra Woopra screenshot: Woopra Calendar Woopra screenshot: Woopra new webchat feature Woopra screenshot: Track your KPIs in Woopra Woopra screenshot: Subscription update report in Woopra Woopra screenshot: Woopra customer profiling

Woopra Reviews

Woopra Reviews

Overall rating
4,3
/
5
Excellent
7

Very good
1

Average
2

Poor
1

Terrible
0

Value for Money
3,5
Features
4,2
Ease of Use
4
Customer Support
3,8
73% recommended this app
Paola P.

A complete tool with strong features and pricing bundles for every need


Verified Reviewer

A really good tool for customer journeys.


Madhav B.

Used to be good, the new UI update made it unintuitive for me


Verified Reviewer

Can't do work without it.


Brad M.

Very comprehensive high speed website stats


Paola P.

A complete tool with strong features and pricing bundles for every need

Reviewed on 2018/05/01
Review Source: Capterra

Pros

Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me.

Cons

The dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

A really good tool for customer journeys.

Used Weekly for 2+ years
Reviewed on 2018/05/08
Review Source: Capterra

Pros

It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.

Cons

Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Madhav B.
Industry: Internet
Company size: 11-50 Employees

Used to be good, the new UI update made it unintuitive for me

Used Daily for 2+ years
Reviewed on 2018/03/08
Review Source: Capterra

Pros

I can deep dive into customer activity.
Funnels are super customizable.
I set up a custom dashboard for myself in under 10 mins.

Cons

The new UI makes it very hard to find the data I need (probably because I'm so used to the old UI)
It's not cheap.
Support response time is slow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Internet
Company size: 11-50 Employees

Can't do work without it.

Used Daily for 6-12 months
Reviewed on 2018/07/10
Review Source: Capterra

Pros

I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.

Cons

Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brad M.
Industry: Media Production
Company size: 2-10 Employees

Very comprehensive high speed website stats

Used Weekly for 2+ years
Reviewed on 2018/06/05
Review Source: Capterra

Pros

- Great user tracking functionality including detailed live updates
- Simpler and more intuitive interface than Google Analytics
- Easy to setup and get started

Cons

- Chatting with online users can be cumbersome and hard to manage
- Mobile app could be quicker and have a better UI

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7/10
Based on 11 user ratings
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Woopra Pricing

Woopra Pricing

Starting from
US$79,95/month
Free Trial
Subscription
Value for money

Small Business:

Monthly Pricing:

Up to 400,000 actions/month: $79.95

Up to 1,250,000 actions/month: $199.95

Up to 2, 500, 000 actions/month: $399.95

4million: $59995
7million: $89995
10million: $1,19995

Yearly Pricing:

Up to 400,000 actions/month: $799.50

Up to 1,250,000 actions/month: $1,999.50

Up to 2, 500, 000 actions/month: $3,999.50

etc.

Enterprise Edition: Contact Sales

Small Business:

Monthly Pricing:

Up to 400,000 actions/month: $79.95

Up to 1,250,000 actions/month: $199.95

Up to 2, 500, 000 actions/month: $399.95

4million: $59995
7million: $89995
10million: $1,19995

Yearly Pricing:

Up to 400,000 actions/month: $799.50

Up to 1,250,000 actions/month: $1,999.50

Up to 2, 500, 000 actions/month: $3,999.50

etc.

Enterprise Edition: Contact Sales

Value for Money
3,5/5
Based on 11 user ratings
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Woopra Features

Woopra Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,2/5
Based on 11 user ratings
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Categories

Additional information for Woopra

Additional information for Woopra

Key features of Woopra

  • 3rd party app integrations through AppConnect
  • Build customer segments
  • Create custom reports
  • Customer profiles
  • Data from email, help desk and live chat
  • Deliver triggered actions
  • Funnel reports
  • Integrations with Zendesk, Marketo, Salesforce and many more
  • Live KPI dashboards
  • Real-time analytics and data
  • Real-time notifications
  • Scheduled tasks
  • Track all customer activity
  • Track new and unidentified web & mobile users
  • Trigger JavaScript or Webhooks actions
  • User retention reports
  • Website and mobile app data
  • automatic real-time segment updating

Benefits

  • Customer Profiles: Create customer profiles based on data from all touch points on web and mobile, including email, help desk and live chat.

  • Customer Segments: As customer behavior changes customer segments are automatically updated in real time.

  • Custom Reporting: Woopra lets you can create custom reports and dashboards based on your specific business KPIs.

  • Funner Reports: Understand where and why your customers drop off in the conversion process, and see how each segment moves through the funnel.

  • Retention Reports: Measure user retention based on actions such as purchases, product use, and opening emails.

  • Personal Targeting: Use the data provided by Woopra to triggered targeted actions in 3rd party apps such as showing content in Optimizely, or prioritizing service request in Zendesk.

  • AppConnect Integrations: Woopra provides a wide selection of 3rd party app integrations, such as with Box, Capsule CRM, Desk, Dropbox, Freshdesk, HipChat, HubSpot, MailChimp, Mandrill, Marketo, Salesforce, Olark, Zendesk and many more.

  • Woopra FAQs

    Woopra FAQs

    Below are some frequently asked questions for Woopra.

    Q. What type of pricing plans does Woopra offer?

    Woopra offers the following pricing plans:

    Starting from: US$79,95/month

    Pricing model: Subscription

    Free Trial: Available

    Small Business: Monthly Pricing: Up to 400,000 actions/month: $79.95 Up to 1,250,000 actions/month: $199.95 Up to 2, 500, 000 actions/month: $399.95 4million: $59995 7million: $89995 10million: $1,19995 Yearly Pricing: Up to 400,000 actions/month: $799.50 Up to 1,250,000 actions/month: $1,999.50 Up to 2, 500, 000 actions/month: $3,999.50 etc. Enterprise Edition: Contact Sales

    Q. What are the main features of Woopra?

    Woopra offers the following features:

    • 3rd party app integrations through AppConnect
    • Build customer segments
    • Create custom reports
    • Customer profiles
    • Data from email, help desk and live chat
    • Deliver triggered actions
    • Funnel reports
    • Integrations with Zendesk, Marketo, Salesforce and many more
    • Live KPI dashboards
    • Real-time analytics and data
    • Real-time notifications
    • Scheduled tasks
    • Track all customer activity
    • Track new and unidentified web & mobile users
    • Trigger JavaScript or Webhooks actions
    • User retention reports
    • Website and mobile app data
    • automatic real-time segment updating

    Q. Who are the typical users of Woopra?

    Woopra has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Woopra support?

    Woopra supports the following languages:

    English

    Q. What type of pricing plans does Woopra offer?

    Woopra has the following pricing plans:

    Subscription

    Q. Does Woopra support mobile devices?

    Woopra supports the following devices:

    iPhone, iPad

    Q. What other apps does Woopra integrate with?

    Woopra integrates with the following applications:

    CA Flowdock, Freshdesk, LiveChat, Optimizely, Pipedrive, Ringostat, Slack, Stripe, Zendesk, Zoho SalesIQ

    Q. What level of support does Woopra offer?

    Woopra offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials