Woopra
About Woopra
Woopra offers a way to better understand your customer's behavior across multiple devices and touch points, including email, live chat and help desk, and on both your website and mobile app. Woopra uses this data to build comprehensive profiles for every user, syncing data from multiple sources, continuously tracking activity on web and mobile, and automatically updating profiles in real-time. The app also creates customer segments that automatically update as user behavior changes.
Through the customer profiles and customer segments built by Woopra you can generate data-driven analytics to create funnel reports, retention reports and custom reports. You can also create custom live dashboards based on your core KPIs. Woopra integrates with a large number of 3rd party apps so that you can use the data provided to automate triggered actions in your other app, such as displaying a piece of content or prioritizing a help ticket. the app also sends real-time notifications to your mobile or desktop app when customer's performs important actions.
Key benefits of Woopra
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Reviews
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- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Used to be good, the new UI update made it unintuitive for me
Reviewed on 2018/03/08
Pros
I can deep dive into customer activity.
Funnels are super customizable.
I set up a custom dashboard for myself in under 10 mins.
Cons
The new UI makes it very hard to find the data I need (probably because I'm so used to the old UI)
It's not cheap.
Support response time is slow.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Experience With Woopra
Reviewed on 2024/04/29
Pros
The tool makes text analysis easy and has also great CRM features.
Cons
Using Woopra has been easy and no complication.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Woopra Review
Reviewed on 2023/01/07
Pros
If there is a software that focus on individual users, Woopra is stands. It gives accurate insightful tracking and limitless customized reporting. While giving you behaviour analytics, it allows you to identify users by name or emails, making it easier to map out the end-to-end user process. Regardless of the platform a user logs in from, data can still be merged and a complete history of engagement will recorded.
Cons
The only drawback is that phone support is only for customers and it's a bit price for small businesses.
- Used Weekly for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A really good tool for customer journeys.
Reviewed on 2018/05/08
Pros
It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.
Cons
Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
Can't do work without it.
Reviewed on 2018/07/10
Pros
I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.
Cons
Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.
Woopra FAQs
Below are some frequently asked questions for Woopra.Q. What type of pricing plans does Woopra offer?
Woopra offers the following pricing plans:
- Starting from: US$999.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Woopra?
Woopra has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Woopra support?
Woopra supports the following languages:
English
Q. Does Woopra support mobile devices?
Woopra supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Woopra integrate with?
We do not have any information about what integrations Woopra has
Q. What level of support does Woopra offer?
Woopra offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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