Xero

Accounting Software for SMBs

4,3 /5 (1927 reviews) Write a Review!

Xero Overview

What is Xero?

Xero is a cloud-based small business accounting software with tools for managing invoicing, bank reconciliation, inventory, purchasing, expenses, bookkeeping and more. Xero is an alternative to QuickBooks. It is a modern, small business accounting software that lives in the cloud. It's accessible from any computer or mobile device, making for a smarter and easier accounting process, with features including cash flow tracking, payment processing, bank reconciliation, expense tracking, inventory management, financial reporting, and more.

The Xero dashboard presents users with a clear and concise overview of their financial situation. It provides small business owners with a greater understanding of their cashflow by highlighting bank balances, outstanding invoices, upcoming bills and expense claims in a visually appealing way. Daily bank and credit card transactions are automatically imported into Xero and matched to their corresponding accounting transaction. Doing bank reconciliation is as easy as confirming the match is corrected and clicking "OK."

Xero integrates with a variety of third-party apps commonly used by small businesses including Stripe, PayPal, Capsule, HubSpot, and more in order to streamline workflows and synchronize data such as sales invoices, client data, cashflow reports, payroll data, and more. Data flows directly into the Xero ledger, removing the time and effort required for manual data entry. Every Xero plan comes with unlimited users, so there's no need to pay for extra licenses. Collaborate with colleagues or invite financial advisors to view data remotely and get valuable real-time advice.

Xero Overview

Pricing

Starting from
US$12,50/month

Pricing options

Free Trial
Subscription
Value for money

Starter: $12.5/month
Standard: $25/month
Premium: $32.5/month


Xero Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Xero Dashboard
Xero Payroll
Xero Reporting
Xero Invoices
Xero Assurance Dashboard
Xero Accounts
Xero Contacts
Xero Dashboard
Xero Mobile
Xero Profit and Loss Reports
Xero video Xero video Xero screenshot: Xero Dashboard Xero screenshot: Xero Payroll Xero screenshot: Xero Reporting Xero screenshot: Xero Invoices Xero screenshot: Xero Assurance Dashboard Xero screenshot: Xero Accounts Xero screenshot: Xero Contacts Xero screenshot: Xero Dashboard Xero screenshot: Xero Mobile Xero screenshot: Xero Profit and Loss Reports

Xero Reviews

Xero Reviews

Overall rating
4,3
/
5
Excellent
1108

Very good
520

Average
173

Poor
54

Terrible
72

Value for Money
4,2
Features
4,2
Ease of Use
4,2
Customer Support
3,9
84% recommended this app
Kathryn H.

Affordable professional level accounting software for small business

It's been easier to use Xero than I expected, but I had a nasty surprise at tax time when I realized the default accounts/descriptions for expenses did not correlate 1:1 to IRS categories. (I should have checked this more closely when I set up my accounts because it's a New Zealand company, and the previous product was local.) This means I will need to double-check all my transactions for 2018 and the IRS has my vastly overestimated tax payment until I can do that and file my return on an extension.

I've had a much better experience importing data from financial institutions because Xero uses a well-known importing service that is trusted by the institutions.

I like being able to match multiple invoices to bank deposits because I usually don't run to the bank for each check. This will be more valuable as my company grows.

I should probably find an accountant to assist me with this, but I haven't found an accountant who understands both craft businesses and Xero.


Judah K.

Solid platform

So far, it has been amazing. I have little to no complaints. Everyone that I have moved to Xero have told me thank you.


Sibylle P.

My investment in Xero didn't work out

I became Xero certified in 2016, I was very enthusiastic about the product at the time, and thought I would be building a practice using it. Unfortunately, the more I used it, the less well it worked for me, due to the reasons given above and more.

I also find the Xero portal for practitioners unnecessarily complex and difficult to navigate.

The company was always also assigning new account managers to me. I think I've met four or five in total.

Xero frequently asked me for feedback and I provided it several times, especially about my discontent with their reconciliation process, which I consider inadequate to my needs as a professional bookkeeper, and which I had seen cause significant problems for business owners trying to maintain their own file. Though I repeated this feedback over the course of several years, it hasn't changed. I realize I'm just one customer, and I don't know if others feel the same way or not. Anyway, in the end, I didn't want to work with this issue anymore.


Verified Reviewer

Xero is an awesome bookkeeping solution for small business owners!

Xero is an awesome bookkeeping and accounting software solution for startups and small business owners. It is indeed a good match for business owners who know nothing about accounting in order to keep their books and to properly manage their finances.

From my own experience, I found that Xero is very user-friendly and its accounting interface is streamlined, almost seamless, and uncluttered. The Demo Company is very useful as you can manipulate data without worrying about messing up vital information in your practice company.

Xero’s accounting dashboard shows the snapshot of your business (i.e., bank balances and reconciling items, outstanding invoices, and bills, accounts on the watchlist, etc.) and fully customizable depending on your needs.

Quickbooks had been the leader of accounting software for small businesses for quite some time but Xero is becoming more popular because of its competitive offering and value proposition. Xero’s starting plan is very affordable and you have the option to add-on some features depending on your need. It also offers a basic inventory and fixed asset management functionality in all of its plans, which is very cool! And the best thing about Xero is the unlimited users allowed to access the financial information.


Sherm S.

XERO reconciliation is an issue

Overall, it's a decent program, with all the bells and whistles you'd expect from a cloud based accounting program. Unfortunately working without being able to reconcile monthly made life too difficult. And not many accountants work with it, so that made it difficult to have professional eyes on my accounting.


Kathryn H.
Industry: Arts & Crafts
Company size: Self Employed

Affordable professional level accounting software for small business

Used Weekly for 1+ year
Reviewed on 2019/08/26
Review Source: Capterra

It's been easier to use Xero than I expected, but I had a nasty surprise at tax time when I realized the default accounts/descriptions for expenses did not correlate 1:1 to IRS categories. (I should have checked this more closely when I set up my accounts because it's a New Zealand company, and the previous product was local.) This means I will need to double-check all my transactions for 2018 and the IRS has my vastly overestimated tax payment until I can do that and file my return on an extension.

I've had a much better experience importing data from financial institutions because Xero uses a well-known importing service that is trusted by the institutions.

I like being able to match multiple invoices to bank deposits because I usually don't run to the bank for each check. This will be more valuable as my company grows.

I should probably find an accountant to assist me with this, but I haven't found an accountant who understands both craft businesses and Xero.

Pros

Professional double entry software at a very affordable price
Accommodates both cash and accrual accounting
Links to financial institutions to get transactions
Uses standard importer recognized by the financial institutions instead of just trying to log in remotely (and triggering fraud alerts)
Can match multiple invoices to a single deposit transaction imported from bank
Can keep using Xero as company grows

Cons

Pre-existing expense categories/descriptions don't map 1:1 with IRS definitions, so I'm having to go back to all my receipts to make sure expenses are entered in proper accounts because I didn't realize this when I switched
More difficult to focus on specific expense categories to check transactions
Have not been able to import historic data from previous app (possibly because it's not double entry) so I am still paying the subscription on that software to retain access to my data
No integration with Craftybase, so I have to enter supply purchases and customer invoices there independently

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Judah K.
Industry: Accounting
Company size: Self Employed

Solid platform

Used Daily for 2+ years
Reviewed on 2020/12/08
Review Source: Capterra

So far, it has been amazing. I have little to no complaints. Everyone that I have moved to Xero have told me thank you.

Pros

Xero is an accounting software that just works. I have used so many different platforms, and Xero has been the easiest and most reliable software I have found.

Cons

1099 reports are too limited. Tracking categories are too limited. Support can phone it in when you first reach out to them, but if you set up a time to chat with someone they are extremely helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sibylle P.
Industry: Financial Services
Company size: Self Employed

My investment in Xero didn't work out

Used Monthly for 2+ years
Reviewed on 2020/11/23
Review Source: Capterra

I became Xero certified in 2016, I was very enthusiastic about the product at the time, and thought I would be building a practice using it. Unfortunately, the more I used it, the less well it worked for me, due to the reasons given above and more.

I also find the Xero portal for practitioners unnecessarily complex and difficult to navigate.

The company was always also assigning new account managers to me. I think I've met four or five in total.

Xero frequently asked me for feedback and I provided it several times, especially about my discontent with their reconciliation process, which I consider inadequate to my needs as a professional bookkeeper, and which I had seen cause significant problems for business owners trying to maintain their own file. Though I repeated this feedback over the course of several years, it hasn't changed. I realize I'm just one customer, and I don't know if others feel the same way or not. Anyway, in the end, I didn't want to work with this issue anymore.

Pros

Transaction processing in the bank feed is, as they claim, very well set up. At the time I started using Xero, the company also seemed to provide some needed competition and an alternative to intuit in the small business accounting software space.

Cons

The other accounting software apps I use are QBO and Wave. Both, IMO, are better than Xero.

Back to the bank feed -- Xero is unable to connect with a number of banks. In addition, the bank feed sometimes drops out transactions with no notice to the file owner or bookkeeper. Thanks to the lack of a reconciliation process tied to hard numbers, inaccuracies can pile up in the registers as a result.

In addition, overall access to data in the registers is more awkward to accomplish than in either QBO or Wave. Editing transactions is significantly more complex than in QBO. The system of comparison between the "bank statement lines" and the account register was confusing at times. And there are odd glitches in the reporting (cannot recall all the details now, I only have one client left using this app) that I had to watch out for. Xero is a product that has some really amazing capabilities mixed in with real weaknesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Accounting
Company size: Self Employed

Xero is an awesome bookkeeping solution for small business owners!

Used Daily for 1+ year
Reviewed on 2020/11/01
Review Source: Capterra

Xero is an awesome bookkeeping and accounting software solution for startups and small business owners. It is indeed a good match for business owners who know nothing about accounting in order to keep their books and to properly manage their finances.

From my own experience, I found that Xero is very user-friendly and its accounting interface is streamlined, almost seamless, and uncluttered. The Demo Company is very useful as you can manipulate data without worrying about messing up vital information in your practice company.

Xero’s accounting dashboard shows the snapshot of your business (i.e., bank balances and reconciling items, outstanding invoices, and bills, accounts on the watchlist, etc.) and fully customizable depending on your needs.

Quickbooks had been the leader of accounting software for small businesses for quite some time but Xero is becoming more popular because of its competitive offering and value proposition. Xero’s starting plan is very affordable and you have the option to add-on some features depending on your need. It also offers a basic inventory and fixed asset management functionality in all of its plans, which is very cool! And the best thing about Xero is the unlimited users allowed to access the financial information.

Pros

- Affordable and cost less for startups and small businesses
- Includes fixed assets and inventory management in all of its plans
- Very user-friendly especially during migration or conversion of data
- Allows unlimited users
- Friendly 24/7 customer support

Cons

- Some countries lack a built-in payroll option.
- Customized reporting options are still limited. I wish Xero can allow you to create your own report.
- The contact list of customers and suppliers is mixed together and needs to set-up manually to organize.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sherm S.
Industry: Marketing & Advertising
Company size: 2-10 Employees

XERO reconciliation is an issue

Used Daily for 2+ years
Reviewed on 2020/08/20
Review Source: GetApp

Overall, it's a decent program, with all the bells and whistles you'd expect from a cloud based accounting program. Unfortunately working without being able to reconcile monthly made life too difficult. And not many accountants work with it, so that made it difficult to have professional eyes on my accounting.

Pros

I loved how easy it was to integrate XERO with my bank accounts and Paypal. XERO seamlessly connected and kept my balances up to date. I also liked how easy it was to invoice clients and connect invoices to Paypal or Stripe.

Cons

Unfortunately, the reconciliation process in XERO is a no-go for me. Rather than the Quickbooks and standard approach, where you do a monthly reconciliation against a bank statement, XERO had no such function. Once an item was matched up to a bank transaction, it was considered "reconciled." No option to close out a month and double-check transactions. I went back to QBO to get that feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
8,3/10
Based on 1 927 user ratings
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Xero Pricing

Xero Pricing

Starting from
US$12,50/month
Free Trial
Subscription
Value for money

Starter: $12.5/month
Standard: $25/month
Premium: $32.5/month

Starter: $12.5/month
Standard: $25/month
Premium: $32.5/month

Value for Money
4,2/5
Based on 1 927 user ratings
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Xero Features

Xero Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 1 927 user ratings
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Categories

Additional information for Xero

Additional information for Xero

Key features of Xero

  • Access control
  • Ad hoc reporting
  • Assignment management
  • Auto-matching
  • Automated scheduling
  • Automatic backup
  • Automatic updates
  • Balance sheet
  • Bank reconciliation - auto import & code transactions
  • Billing & invoicing
  • Budgeting
  • Bulk imports
  • Business analysis
  • Business asset tracking
  • Business performance analysis
  • Cash coding
  • Cash flow management
  • Cashflow forecasts
  • Charting
  • Check printing
  • Contact history
  • Contact management
  • Convert from QuickBooks
  • Credit card processing
  • Currency conversion
  • Customer & supplier tracking
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Dashboard - see bank balances, sales & bills
  • Data import
  • Data import/export
  • Data security
  • Depreciation & disposal
  • Depreciation calculation
  • Depreciation tracking
  • Document approval
  • Document management
  • Document storage
  • Document templates
  • Drag & drop interface
  • Electronic payments
  • Email integration
  • Email templates
  • Expense claims
  • Expense tracking
  • File & transaction storage
  • Files attachments
  • Financial management
  • Financial reporting
  • Fixed asset management
  • Free, unlimited email support
  • General ledger
  • Goal setting / tracking
  • Inter-company funds transfers
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Invoice processing
  • Invoicing - create and send invoices automatically
  • Keyboard shortcuts
  • Manual journals
  • Mobile apps (iPhone, iPad, Android)
  • Mobile integration
  • Monitoring
  • Multi-currency
  • Order confirmation
  • Order management
  • Order tracking
  • Pay bills
  • PayPal & Stripe payments
  • Payment processing
  • Payroll management
  • Permission management
  • Price management
  • Profit / loss statement
  • Progress tracking
  • Purchase order management
  • Quick & easy 1099s
  • Quote management
  • Real time data
  • Real time reporting
  • Receipt management
  • Receive bills electronically
  • Recurring billing
  • Reimbursement management
  • Repeating journals
  • Retail inventory management
  • Sales & spending monitoring
  • Sales tax management
  • Search functionality
  • Smart lists
  • Status tracking
  • Stock management
  • Template management
  • Third party integration
  • Transaction history
  • Watch list

Benefits

  • Keep accounting data safe and secure.
  • Access accounts online anytime from anywhere, even on the go using mobile devices (iPhone/iPad/Android) or tablet.
  • Get better visibility on cashflow with real-time data.
  • Reduce the time spent keeping accounts up to date.
  • Software updates are free and available when users log in.
  • Collaborate with the whole team and an accountant. Users decide what each person can see.
  • Seamless accounting and payroll in the US (selected states), UK, Australia and New Zealand.

  • Xero FAQs

    Xero FAQs

    Below are some frequently asked questions for Xero.

    Q. What type of pricing plans does Xero offer?

    Xero offers the following pricing plans:

    Starting from: US$12,50/month

    Pricing model: Subscription

    Free Trial: Available

    Starter: $12.5/month Standard: $25/month Premium: $32.5/month

    Q. What are the main features of Xero?

    Xero offers the following features:

    • Access control
    • Ad hoc reporting
    • Assignment management
    • Auto-matching
    • Automated scheduling
    • Automatic backup
    • Automatic updates
    • Balance sheet
    • Bank reconciliation - auto import & code transactions
    • Billing & invoicing
    • Budgeting
    • Bulk imports
    • Business analysis
    • Business asset tracking
    • Business performance analysis
    • Cash coding
    • Cash flow management
    • Cashflow forecasts
    • Charting
    • Check printing
    • Contact history
    • Contact management
    • Convert from QuickBooks
    • Credit card processing
    • Currency conversion
    • Customer & supplier tracking
    • Customer database
    • Customer history
    • Customizable branding
    • Customizable reporting
    • Customizable templates
    • Dashboard - see bank balances, sales & bills
    • Data import
    • Data import/export
    • Data security
    • Depreciation & disposal
    • Depreciation calculation
    • Depreciation tracking
    • Document approval
    • Document management
    • Document storage
    • Document templates
    • Drag & drop interface
    • Electronic payments
    • Email integration
    • Email templates
    • Expense claims
    • Expense tracking
    • File & transaction storage
    • Files attachments
    • Financial management
    • Financial reporting
    • Fixed asset management
    • Free, unlimited email support
    • General ledger
    • Goal setting / tracking
    • Inter-company funds transfers
    • Inventory management
    • Inventory tracking
    • Invoice management
    • Invoice processing
    • Invoicing - create and send invoices automatically
    • Keyboard shortcuts
    • Manual journals
    • Mobile apps (iPhone, iPad, Android)
    • Mobile integration
    • Monitoring
    • Multi-currency
    • Order confirmation
    • Order management
    • Order tracking
    • Pay bills
    • PayPal & Stripe payments
    • Payment processing
    • Payroll management
    • Permission management
    • Price management
    • Profit / loss statement
    • Progress tracking
    • Purchase order management
    • Quick & easy 1099s
    • Quote management
    • Real time data
    • Real time reporting
    • Receipt management
    • Receive bills electronically
    • Recurring billing
    • Reimbursement management
    • Repeating journals
    • Retail inventory management
    • Sales & spending monitoring
    • Sales tax management
    • Search functionality
    • Smart lists
    • Status tracking
    • Stock management
    • Template management
    • Third party integration
    • Transaction history
    • Watch list

    Q. Who are the typical users of Xero?

    Xero has the following typical customers:

    Small Business, Non Profit, Freelancers

    Q. What languages does Xero support?

    Xero supports the following languages:

    English

    Q. Does Xero support mobile devices?

    Xero supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Xero integrate with?

    Xero integrates with the following applications:

    Capsule, Entryless, FIVE CRM, Loc8, Payment Evolution, ProWorkflow, Receipt Bank, TriggerApp, Vend, WORKetc

    Q. What level of support does Xero offer?

    Xero offers the following support options:

    Forum, Knowledge Base, Online Support, Video Tutorials