---
description: Learn how SAP Service Cloud can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SAP Service Cloud Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SAP Service Cloud](/software/168843/sap-service-cloud)

# SAP Service Cloud

Canonical: https://www.getapp.za.com/software/168843/sap-service-cloud

> SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: SAP Service Cloud pricing plans are available on annual subscriptions based on the number of users.
Contact SAP for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, United States

## Features

- Activity Dashboard
- Activity Tracking
- Assignment Management
- Call Routing
- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management
- Customer Complaint Tracking
- Customer Support
- Data Import/Export
- Document Storage
- Forecasting
- Gamification
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Lead Management
- Marketing Automation
- Monitoring

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)
- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)
- [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software)
- [Complaint Management Software](https://www.getapp.za.com/directory/841/complaint-management/software)
- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)

## Alternatives

1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [Salesforce Service Cloud](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews)
3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [TeamSupport](https://www.getapp.za.com/software/8670/teamsupport) — 4.5/5 (848 reviews)

## Reviews

### "increasing the efficiency of customer service" — 5.0/5

> **Daniel** | *23 May 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Thinking about the attention that is given to each of the clients via virtual, it was decided to hire SAP Service Cloud to provide a better experience and a faster, more efficient, personalized response mode, being pleasant for the clients and that their concerns or requirements be solved faster
> 
> **Cons**: fortunately I have managed to have a pleasant experience without something along the way that I dislike or affect its operation
> 
> All the response processes are faster to solve and easier to follow up to finalize, the tickets are ordered by categories and it helps to make it faster to solve

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### "comprehensive solution for customer service and support" — 4.0/5

> **Verified Reviewer** | *13 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Offers a customizable interface and workflows to meet specific business needs.
> 
> **Cons**: Can be complex and require specialized knowledge and training to implement and use effectively.

## Links

- [View on GetApp](https://www.getapp.za.com/software/168843/sap-service-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/sap-service-cloud/> |
| en-AE | <https://www.getapp.ae/software/168843/sap-service-cloud> |
| en-AU | <https://www.getapp.com.au/software/168843/sap-service-cloud> |
| en-CA | <https://www.getapp.ca/software/168843/sap-service-cloud> |
| en-GB | <https://www.getapp.co.uk/software/168843/sap-service-cloud> |
| en-IE | <https://www.getapp.ie/software/168843/sap-service-cloud> |
| en-NZ | <https://www.getapp.co.nz/software/168843/sap-service-cloud> |
| en-SG | <https://www.getapp.sg/software/168843/sap-service-cloud> |
| en-ZA | <https://www.getapp.za.com/software/168843/sap-service-cloud> |

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