About Pabau

Pabau is a medical practice management software designed to help healthcare practitioners handle billing, patient consultations, accounts, inventory, leads, point-of-sale, email marketing, documents, and more on a centralized platform. Healthcare professionals can utilize a drag-and-drop interface to manage appointments and maintain a patient database with information such as contact details, address, medical history, questionnaires, consent forms, and consultation details.

Using Pabau, organizations can set up price lists to charge clients for treatments, calculate commission percentages on bills, and apply dynamic pricing strategies based on variables such as the clinic, insurance company, National Health Service (NHS), or practitioner. The customer relationship management (CRM) system enables clinics to monitor outreach and communication strategies, analyze patient interactions and engagement via web inquiries, email, or phone, and measure marketing performance by tracking click-through and response rates. Administrators can also use the centralized dashboard to gain visibility into key performance indicators (KPI) as well as appointments, inventory, and booking activities.

Pabau allows clinical practices to manage leads, allocate client follow-ups to specific staff members, send automated responses to patient queries, and create customizable forms to collect medical information from clients. Patients can also utilize the platform to book treatments and follow-up appointments using multiple devices such as phone, tablet, or desktops.

Devices

Business size

S M L

Images

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Pabau video
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Features

Total features of Pabau: 83

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Surveys
  • Customizable Forms
  • Customizable Reports
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Engagement Analytics
  • Faculty/Staff Management
  • For Salons and Spas
  • Forecasting
  • Gift Card Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Inventory Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Multi-Location
  • Multi-Physician
  • Online Booking
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll & Commissions
  • Performance Metrics
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Price / Margin Management
  • Progress Notes
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SOAP notes
  • Sales Forecasting
  • Scheduling
  • Task Management
  • Third Party Integrations
  • Treatment Packages
  • Treatment Planning
  • Trend Analysis
  • User Management

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Reviews

Overall rating

4,4 /5
(92)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have Pabau?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 92
Michelle R.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pabau is the way forward

Reviewed on 2021/02/25

Exceptional product and exceptional service

Exceptional product and exceptional service

Pros

It’s easy to use, functions well and support is extremely good.

Cons

There is nothing I don’t like about Pabau as it’s exactly what we need for our clinic

Response from Pabau

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Paul F.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pabau 8 months in

Reviewed on 2021/02/02

I have it working well now for my practice. Still learning new things. It gives me a lot of control...

I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Pros

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!!
Lots of education available to teach you how to get the most out of it. Very responsive support team.

Cons

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

Response from Pabau

Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

Victoria R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Webinar

Reviewed on 2021/03/12

I really want to be able to understand and use the features properly to full capacity but I don’t...

I really want to be able to understand and use the features properly to full capacity but I don’t have the time

Pros

The features, service, security and patient management

Cons

Setting things up and can’t revert back when I make a mistake
Figuring things out and seeing patients is very timely and complicated

Response from Pabau

Thank you for taking the time to send us a review.
Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you correct any mistakes you have made!

Do not hesitate to contact us with all issues big and small!

Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small!

We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.

Sue I.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Problems, problems, problems

Reviewed on 2016/11/01

I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a...

I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a paper free environment. Pabau promised so much but has so far under-delivered. The main desktop version is fine for booking appointments and creating invoices but using the database for marketing within Pabau is not good. The mobile app is useless. I am constantly contact support because one thing or another fails to work. In the past 8 months I have had problems on a weekly basis. I am now unable to upload photographs onto patient notes and the app constantly freezes and crashes. I also wanted a reliable way of creating digital consent forms. This is currently working fine. The support guys are friendly but they are rarely able to sort out any problems. Instead they just report the problem to the developers. After 8 months of problems I am almost at the end of my tether. I often wish I had stayed with my old cloud based system. Clinic Office may not have offered all the fancy advantages, but it was a stable system and it was reliable. In 3 years I think I only had to report a problem once or twice and the problem was dealt with there and then. I will stick with Pabau a while longer because it is too stressful to change software again and if Pabau finally sort out these ongoing problems I will happily come back and update my review but at the moment, I only give it 2 stars.

Pros

Offers a lot of functions

Cons

It is unstable and a lot of the functions either do not work or keep crashing the programme.

Response from Pabau

Thank you for the review Sue!

We have been developing a new marketing leading app for over 1.5 years here is a link to alive Demo so you can see what it offers.

https://marvelapp.com/prototype/d6aih0h/screen/63899119

We have also launched Advanced Marketing so do reach out to us to see about using this powerful marketing tool if you need a boost there.

As we are the process of building Pabau form the ground up to be a more reliable and faster system please fell free to post any ideas you have in the community forum.

https://community.pabau.com/

Emma R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pabau Customer Service

Reviewed on 2021/02/02

Pros

Pabau offers excellent functionality from a sales and marketing perspective

Cons

It is a complicated system to set up. Pabau provide loads of tutorials but I feel that 1:1 set up support would have made for an easier integration.

Response from Pabau

Thank you for taking the time to send us a review. Here at Pabau we have a support team that at the moment respond in less than 2 minutes that can help guide you and help you!
Do not hesitate to contact us with all issues big and small!
Over the last 3 months, our customer satisfaction ratings on our live chat have been above 95%, with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21 thousand conversations in the last year, so hopefully you will not hesitate to contact us with all issues big and small!
We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.

We will offer you use to set up a free one on one training session with a Expert trainer!

Showing 5 reviews of 92 Read all reviews

Pabau FAQs

Below are some frequently asked questions for Pabau.

Pabau offers the following pricing plans:

  • Starting from: US$95,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Pabau directly for pricing information.

We do not have any information about Pabau features

Pabau has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Pabau supports

Pabau supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pabau integrates with the following applications:

GoCardless, Google Calendar, Stripe

Pabau offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Pabau.