SAP Commerce Cloud

eCommerce platform to manage orders across multiple channels

About SAP Commerce Cloud

SAP Commerce Cloud is a multi-channel eCommerce platform designed to help businesses of all sizes create progressive web applications (PWA) with a shopping cart, checkout, search and navigation capabilities. The order management module enables administrators to view real-time stock availability across channels and define sourcing and allocation rules for product warehousing.

With SAP Commerce Cloud’s product content management system, employees can set up catalogs in numerous languages and include product details, such as attributes, descriptions, photos, and videos. The centralized dashboard allows managers to gain real-time insights into customer visits, preferences, actions, and behavior to personalize content, offers and product recommendations. SAP Commerce Cloud also provides a WYSIWYG website editing tool, which lets users create websites, pages, promotions, and banners using drag-and-drop functionality.

SAP Commerce Cloud offers prebuilt integrations with various SAP solutions including Marketing Cloud, SAP ERP, Service Cloud, SAP S/4HANA, and Customer Data Cloud. It also provides an API, which facilitates integration with several third-party platforms. Other features include bundling, data export, workflow management, user permission control, audit logs, data backup, reporting, and more.


Business size



United States

Supported Languages



SAP Commerce Cloud orders
SAP Commerce Cloud dashboard
SAP Commerce Cloud profile context
View 4 more
SAP Commerce Cloud video
SAP Commerce Cloud screenshot: SAP Commerce Cloud orders SAP Commerce Cloud screenshot: SAP Commerce Cloud dashboard SAP Commerce Cloud screenshot: SAP Commerce Cloud profile context


Total features of SAP Commerce Cloud: 40

  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • CRM Integration
  • Catalog Management
  • Change Order Management
  • Collaborative Workspace
  • Configurable Workflow
  • Customer Service Analytics
  • Delivery Tracking
  • Drag & Drop Interface
  • ERP Integration
  • Inventory Tracking
  • Order Approval
  • Order Confirmation
  • Order Management
  • Order Processing
  • Order Tracking
  • Product Catalog
  • Product Catalog Integration
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Reporting & Statistics
  • Rules-Based Workflow
  • Sales Analytics
  • Sales Orders
  • Sales Tracking
  • Search Functionality
  • Shopping Cart
  • Third Party Integration
  • Warehouse Management
  • Website Management
  • Work History
  • Work Order Management
  • Workflow Management
  • eCommerce Integration
  • eCommerce Management



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Overall rating

4 /5
Value for Money
Ease of Use
Customer Support

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Bhaskar R.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SAP Commerce Cloud CCV2

Reviewed on 2020/09/14

Overall, SAP Commerce Cloud is the market leading solution when it comes to enterprise level...

Overall, SAP Commerce Cloud is the market leading solution when it comes to enterprise level commerce capabilities and with its superior extension capabilities and rich out of the box industry specific features set, SAP Commerce Cloud is ideal solution to enable your company to jump into the digital transformation bandwagon. Be it state of the art responsive storefronts provided by accelerators or headless commerce capabilities provided via open source Sparatcus, SAP Commerce provides endless opportunites when it comes to designing superior customer experiences which are future proof. New features are constantly released which allows customers to stay relevant and up to date in this ever changing digital commerce landscape.


SAP Commerce Cloud solution is a market leader in Gartner magic quadrant for digital commerce and provides a superior omnichannel experience for its customers via its comprehensive suite of feature and functionality set. SAP Commerce Cloud helps customers in their digital transformation journey by providing state of the art user buying experience reducing time to market and total cost of ownership. Commerce cloud provides advanced industry specific B2B , B2C and B2B2C functionalities Out of the Box and comes with a stanard set of modules and extensions encompassing a very wide suite of features which allows customers to launch customer ready storefronts within no time. Commerce cloud is deployed on public cloud (azure) and the infrastructure maintenance is abstracted from the customers allowing them to focus on their business processes. The solution has in-built integrations to SAP ERP (ECC and S/4 HANA) via SAP Commerce Cloud Integration platform which provides OOTB integration flows(i-flows) to easily replicate master data and transactional data (Outbound and inbound). SAP Commerce is truly cloud native and via OCC APIs and Cloud platform extension factory provides a superior framework to extend the cloud solution by seamlessly integrating to 3rd party systems. SAP Commerce comes standard with OOTB accelerators which provides a fully functional templated user storefronts ready to be deployed and configured as per customer needs via Smartedit solution.


Currently SAP Commerce Cloud can be deployed only on Microsoft Azure Cloud, though the plan is to roll out to other cloud providers soon. Synchronous order management is not supported with Cloud version.

Arvind kumar A.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Feature rich and easy-to-customize eCommerce platform

Reviewed on 2021/02/27

Undoubtedly, SAP Commerce is the leader in eCommerce platforms. SAP has been doing a great...

Undoubtedly, SAP Commerce is the leader in eCommerce platforms. SAP has been doing a great investment in keeping this platform ahead of its competitors by bringing a lot of innovation required to meet the demands of fast-changing information technology and shopping trends of customers.


1. In terms of features, it is ahead of all of its competitors
2. It comes with accelerators (pre-built storefronts) that are almost production-ready which accelerates TTM (Time To Market).
3. It comes bundled with integration templates for many SAP products e.g. ERP, Marketing, CPQ, C4C etc.
4. This is built with open source technologies (e.g. Spring, Tomcat etc.) and therefore it is easy to find resources with relevant experience.
5. The documentation is rich, and from time to time, the engineering/marketing teams organize webinars, release feature videos, publish blogs etc.


Earlier they used to have a dedicated Q/A (Question/Answer) website called, and it was extremely popular among Hybris (SAP Commerce) developers. The contributions from experts were so strong that for most of the questions, developers used to get a solution within an hour. However, probably as part of the cost-cutting process, SAP migrated it to which is not dedicated to Hybris (SAP Commerce) and also not as attractive as Most of the experts stopped contributing immediately and some stopped doing so after a few weeks. Ever since this migration, Hybris (SAP Commerce) developers have been struggling for solutions. A simple proof is that more than 70% of Hybris (SAP Commerce) questions on are unanswered for over a year. As a result, many developers have been switching to other platforms since this migration. SAP must be spending 10 times more money on the marketing of SAP Commerce than the amount of money needed to support the dedicated platform but it seems SAP will realize this when it will be already too late to repair the damage.

SAP Commerce Cloud FAQs

Below are some frequently asked questions for SAP Commerce Cloud.

SAP Commerce Cloud offers the following pricing plans:

  • Free Trial: Not Available

SAP Commerce Cloud is available across 2 pricing tiers - Standard and Professional edition. Please contact SAP directly for pricing information.

We do not have any information about SAP Commerce Cloud features

SAP Commerce Cloud has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

SAP Commerce Cloud supports the following languages:


We do not have any information about what devices SAP Commerce Cloud supports

SAP Commerce Cloud integrates with the following applications:

AMT ERP, Complete the Look, SAP Analytics Cloud, SAP Cloud ERP Suite

SAP Commerce Cloud offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

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