protel Air

Hospitality property management system (PMS) for hotels

3,1 /5 (15 reviews) Write a Review!

protel Air Overview

What is protel Air?

protel Air is a hotel property management system (PMS) designed to help businesses in the hospitality industry handle administrative operations such as room reservations, bookings, front desk, invoicing, payment processing, housekeeping, maintenance, and more on a centralized platform. Supervisors can generate reports to gain visibility into revenue, discounts, bookings, in-house guests, departures, and arrivals, among other metrics.

protel Air allows the hotel administration to add notes or preferences to online bookings, manage guests' check-in and check-out processes, and accept payments via multiple methods or currencies. Receptionists can send confirmation letters to customers, reschedule reservations using a drag-and-drop interface, and utilize customizable templates to create invoices in various languages.

Organizations can scan guests' IDs and passports to capture relevant information such as name, date of birth (DOB), or country, sort room details based on various filters, and use the snooze functionality to receive notifications about incomplete bookings. It enables accounting professionals to remind customers about pending invoices and leverage the payment history tab to view total revenue received from guests, businesses, and groups. Users can also create custom lists to organize guest information including meal plans, birthdays, housekeeping lists, and wake-up calls.

Using protel Air, managers can update priority statuses and assign maintenance and repair tasks to relevant team members. Hotels can automatically generate cleaning plans based on the number of employees, rooms, and the time required for cleaning. Housekeepers can also create work schedules for staff members and monitor clean, inspected, dirty, out-of-order, skipped, and out-of-service rooms on a dashboard.

protel Air Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom.
Contact protel hotelsoftware directly for pricing information.


protel Air Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

protel Air scan IDs and passports
protel Air maintenance lists
protel Air lists
protel Air overview
protel Air video protel Air screenshot: protel Air scan IDs and passports protel Air screenshot: protel Air maintenance lists protel Air screenshot: protel Air lists protel Air screenshot: protel Air overview

protel Air Reviews

protel Air Reviews

Overall rating
3,1
/
5
Excellent
4

Very good
3

Average
2

Poor
2

Terrible
4

Value for Money
3,3
Features
3,1
Ease of Use
3,3
Customer Support
3,1
47% recommended this app
Verified Reviewer

Awesome product and very user-friendly.


Dim V.

Good ,solid software with a lot of options , tons of reports and a lot of add ons.


Karen A.

Waste of money, terrible api integration and support

Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.


Younis H.

After reading all the review I thought I need to add one

I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.


Damien B.

Great PMS


Verified Reviewer

Awesome product and very user-friendly.

Used Daily for 2+ years
Reviewed on 2018/05/10
Review Source: Capterra

Pros

This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

Cons

More functions/reports should be added. We have not seen any real changes since we started using this.

Response from protel hotelsoftware

Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra.

I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still.
Our product is constantly evolving, due largely to customers like you, who let us know what current and future requirements they wish for.

(More reporting? Got it!)

There are lots of exciting additions in this space due to our new www.protel.io functionality. Ask your protel representative for details, or head over to the marketplace to see for yourself: smp.protel.io)

Again, thanks for sharing your enthusiasm!
Jeremy Armes, VP Marketing, protel HQ, Germany.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Dim V.

Good ,solid software with a lot of options , tons of reports and a lot of add ons.

Used Daily for 2+ years
Reviewed on 2017/10/06
Review Source: Capterra

Pros

Highly customisation in almost every feature of the software.
Solid performance in sales, reservation and front office department . Restaurant POS operates well .
Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only ..
Ease of use is not that good but it can be learned without much effort.
Connectivity with third party software .Powerful add ons.
Good costumer support
Stable.

Cons

Price of the software could be more competitive .
If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies"
Interface bit dated , needs an update .Also the reservation module needs to show more information .
In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Response from protel hotelsoftware

Dear Dim,

Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it.

As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value.

Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products.

Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it!

Again, thanks for choosing protel.
-Jeremy Armes, VP Marketing, protel hotelsoftware GmbH

Rating breakdown

Value for Money
Ease of Use
Customer Support

Karen A.
Industry: Hospitality
Company size: 11-50 Employees

Waste of money, terrible api integration and support

Used Daily for 1+ year
Reviewed on 2019/02/08
Review Source: Capterra

Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.

Pros

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Cons

Where do I start??

API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way.

QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run.

Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up.

Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer.

Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this"

Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Younis H.
Industry: Hospitality
Company size: 51-200 Employees

After reading all the review I thought I need to add one

Used Daily for 2+ years
Reviewed on 2018/11/02
Review Source: Capterra

I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.

Pros

People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.

Cons

I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Damien B.
Industry: Hospitality
Company size: 11-50 Employees

Great PMS

Used Daily for 6-12 months
Reviewed on 2019/03/14
Review Source: Capterra

Pros

We recently changed from Portal on prem. to the Air version. The possibilities are amazing. We had great support from their partner "Flow".

Cons

We would like to have the "pickup repport" option.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,7/10
Based on 15 user ratings
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protel Air Pricing

protel Air Pricing

Starting from
N/A
Free Trial
Value for money

protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom.
Contact protel hotelsoftware directly for pricing information.

protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom.
Contact protel hotelsoftware directly for pricing information.

Value for Money
3,3/5
Based on 15 user ratings
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protel Air Features

protel Air Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
3,1/5
Based on 15 user ratings
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Categories

Additional information for protel Air

Additional information for protel Air

Key features of protel Air

  • Automatic Backup
  • Employee Management
  • Incident Management
  • Inventory Management
  • Loyalty Program
  • Payroll Management
  • Promotions Management
  • Reservations Management

protel Air FAQs

protel Air FAQs

Below are some frequently asked questions for protel Air.

Q. What type of pricing plans does protel Air offer?

protel Air offers the following pricing plans:

Free Trial: Not Available

protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom. Contact protel hotelsoftware directly for pricing information.

Q. What are the main features of protel Air?

protel Air offers the following features:

  • Automatic Backup
  • Employee Management
  • Incident Management
  • Inventory Management
  • Loyalty Program
  • Payroll Management
  • Promotions Management
  • Reservations Management

Q. Who are the typical users of protel Air?

protel Air has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does protel Air support?

protel Air supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does protel Air offer?

We do not have any information about what protel Air pricing plans

Q. Does protel Air support mobile devices?

protel Air supports the following devices:

Android, iPhone, iPad

Q. What other apps does protel Air integrate with?

We do not have any information about what integrations protel Air has

Q. What level of support does protel Air offer?

protel Air offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials