About protel PMS
Planet's protel PMS is user-friendly software that is designed to make scheduling and management easier for hotel staff. The user-interface provides a user-centric experience and is intuitive to use, reducing the amount of time needed to train staff. With features that are easy to navigate between, Planet's protel PMS eliminates time spent on tedious manual tasks while still ensuring accuracy in all areas of operation. Additionally, the user-interface can be tailored with custom layouts and branding for hotels, allowing the staff to leverage their individual workflows without compromise. The availability of real-time data also gives organizations insight into their entire operation from booking trends to customer preferences, providing greater control and visibility over hotel performance.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to protel PMS
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to protel PMS
Images
Features
Total features of protel PMS: 46
Alternatives
VacationsPal
RMS Cloud
NewBook
mycloud PMS
Reviews
Already have protel PMS?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Leisure, Travel & Tourism
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
better than HotelFriend
Reviewed on 2021/05/29
Pros
Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person.
the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails
Cons
it is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid System
Reviewed on 2022/05/23
Solid system for small to medium size properties. I say this as I only implemented on this size...
Solid system for small to medium size properties. I say this as I only implemented on this size property.
Pros
Ease of implementation for onboarding new properties from a group perspective
Cons
Reports are pretty standards and sometimes difficult to customize
- Industry: Hospitality
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very User Friendly Property Management System
Reviewed on 2023/02/10
Overall, this product offers good value for money. In terms of features, it has everything that a...
Overall, this product offers good value for money. In terms of features, it has everything that a hotel PMS needs. Hotel operations would not be possible without it
Pros
Having a PMS like this has been a life saver for me. It has so many options and is so easy to use. The hotel team members can use the data in this system effectively because it contains a lot of features like managing reservations, inventory & Rate Management, Distribution of rates to other channels, Payments and Lots of features.
Cons
The most disliked aspect of Protel PMS is sometimes their response time was too slow, which made customers annoyed.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Waste of money, terrible api integration and support
Reviewed on 2019/02/08
Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system...
Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.
Pros
I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!
Cons
Where do I start??
API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way.
QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run.
Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up.
Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer.
Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this"
Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help
- Industry: Hospitality
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best PMS comes with great value for money
Reviewed on 2023/02/22
Pros
This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly.
Cons
Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond.
protel PMS FAQs
Below are some frequently asked questions for protel PMS.Q. What type of pricing plans does protel PMS offer?
protel PMS offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom. Contact protel hotelsoftware directly for pricing information.
Q. Who are the typical users of protel PMS?
protel PMS has the following typical customers:
11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does protel PMS support?
protel PMS supports the following languages:
English
Q. Does protel PMS support mobile devices?
protel PMS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does protel PMS integrate with?
We do not have any information about what integrations protel PMS has
Q. What level of support does protel PMS offer?
protel PMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for protel PMS.
