protel PMS

Hospitality property management system (PMS) for hotels

About protel PMS

protel Air is a hotel property management system (PMS) designed to help businesses in the hospitality industry handle administrative operations such as room reservations, bookings, front desk, invoicing, payment processing, housekeeping, maintenance, and more on a centralized platform. Supervisors can generate reports to gain visibility into revenue, discounts, bookings, in-house guests, departures, and arrivals, among other metrics.

protel Air allows the hotel administration to add notes or preferences to online bookings, manage guests' check-in and check-out processes, and accept payments via multiple methods or currencies. Receptionists can send confirmation letters to customers, reschedule reservations using a drag-and-drop interface, and utilize customizable templates to create invoices in various languages.

Organizations can scan guests' IDs and passports to capture relevant information such as name, date of birth (DOB), or country, sort room details based on various filters, and use the snooze functionality to receive notifications about incomplete bookings. It enables accounting professionals to remind customers about pending invoices and leverage the payment history tab to view total revenue received from guests, businesses, and groups. Users can also create custom lists to organize guest information including meal plans, birthdays, housekeeping lists, and wake-up calls.

Using protel Air, managers can update priority statuses and assign maintenance and repair tasks to relevant team members. Hotels can automatically generate cleaning plans based on the number of employees, rooms, and the time required for cleaning. Housekeepers can also create work schedules for staff members and monitor clean, inspected, dirty, out-of-order, skipped, and out-of-service rooms on a dashboard.

Devices

Business size

S M L

Images

protel Air scan IDs and passports
protel Air maintenance lists
protel Air lists
protel Air overview
View 5 more
protel PMS video
protel PMS screenshot: protel Air scan IDs and passports protel PMS screenshot: protel Air maintenance lists protel PMS screenshot: protel Air lists protel PMS screenshot: protel Air overview

Features

Total features of protel PMS: 57

  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Assignment Management
  • Automatic Backup
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar/Reminder System
  • Catering Management
  • Customer Support
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • ID Scanning
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Multi-Currency
  • Multi-Language
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Payroll Management
  • Planning Tools
  • Point of Sale (POS)
  • Prioritization
  • Promotions Management
  • Rate Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Room Booking
  • Scheduling
  • Search/Filter
  • Single Property
  • Spa/Activity Management
  • Task Management
  • Task Planning
  • Third Party Booking

Alternatives

NewBook

4,7
#1 Alternative to protel PMS
NewBook is award-winning property management software built especially for the tourism and hospitality industries that...

Resly

5
#2 Alternative to protel PMS
Resly is a property management system designed to help Australian hotels and resorts handle compliance, task...

eviivo

3,7
#3 Alternative to protel PMS
eviivo is a booking & channel management system which enables small hospitality & tourism businesses to manage property...

ResNexus

4,8
#4 Alternative to protel PMS
ResNexus is a property management solution that helps businesses streamline processes related to room booking, email...

Reviews

Overall rating

3,1 /5
(16)
Value for Money
3,2/5
Features
3/5
Ease of Use
3,3/5
Customer Support
3,1/5

Already have protel PMS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 16
Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Awesome product and very user-friendly.

Reviewed on 2018/05/10

Pros

This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

Cons

More functions/reports should be added. We have not seen any real changes since we started using this.

Response from protel hotelsoftware

Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra.

I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still.
Our product is constantly evolving, due largely to customers like you, who let us know what current and future requirements they wish for.

(More reporting? Got it!)

There are lots of exciting additions in this space due to our new www.protel.io functionality. Ask your protel representative for details, or head over to the marketplace to see for yourself: smp.protel.io)

Again, thanks for sharing your enthusiasm!
Jeremy Armes, VP Marketing, protel HQ, Germany.

Dim V.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good ,solid software with a lot of options , tons of reports and a lot of add ons.

Reviewed on 2017/10/06

Pros

Highly customisation in almost every feature of the software.
Solid performance in sales, reservation and front office department . Restaurant POS operates well .
Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only ..
Ease of use is not that good but it can be learned without much effort.
Connectivity with third party software .Powerful add ons.
Good costumer support
Stable.

Cons

Price of the software could be more competitive .
If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies"
Interface bit dated , needs an update .Also the reservation module needs to show more information .
In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Response from protel hotelsoftware

Dear Dim,

Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it.

As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value.

Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products.

Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it!

Again, thanks for choosing protel.
-Jeremy Armes, VP Marketing, protel hotelsoftware GmbH

Karen A.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Waste of money, terrible api integration and support

Reviewed on 2019/02/08

Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system...

Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.

Pros

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Cons

Where do I start??

API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way.

QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run.

Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up.

Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer.

Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this"

Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help

Toni S.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Not suitable for Hostels

Reviewed on 2021/02/05

Old fashioned hotel management system

Old fashioned hotel management system

Pros

Trying to think! Not much after using a cloud based, hostel friendly system!

Cons

It was not suitable for hostel revenue management. At the time it wasn't cloud based.
Not user friendly and radically expensive compared to the cloudbased products that came onto the market while we were using it. The support was expensive too.

Younis H.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

After reading all the review I thought I need to add one

Reviewed on 2018/11/02

I still think Protel is an amazing system the team is always there to help and this is the most...

I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.

Pros

People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.

Cons

I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.

Showing 5 reviews of 16 Read all reviews

protel PMS FAQs

Below are some frequently asked questions for protel PMS.

protel PMS offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

protel Air is offered across four pricing plans- Essential, Plus, Enterprise and Custom. Contact protel hotelsoftware directly for pricing information.

We do not have any information about protel PMS features

protel PMS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages protel PMS supports

protel PMS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations protel PMS has

protel PMS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for protel PMS.