Daxko Operations

4.5 (110)
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Membership management software for non-profit organizations

About Daxko Operations

Daxko Operations is an online membership management software designed to help non-profit organizations manage corporate membership programs, online registrations, donations, and more. It enables employees to gain access to member information and data across various YMCAs, community centers, and other health and wellness facilities on a unified platform.

Using Daxko Operations’ program module, businesses can add program information including names, dates, descriptions, or categories, create payment schedules, and select multiple billing modes. The application allows administrators to register multiple family members of an applicant, prevent duplicate registrations, and set up a payment plan. Key features of Daxko Operations are wait lists, attendance tracking, push notifications, PCI compliance review, billing, data visualization, reporting, and more.

Daxko Operations offers an API, which lets businesses integrate the system with several third-party platforms such as Alaris, Blackbaud, CampDoc.com, Raptor Technologies, PlayerSpace, and more. Organizations can also use the application to identify donor prospects and monitor the campaign progress in real-time.


Key benefits of Daxko Operations

  • Daxko Operations' online tools let businesses and recreation centers manage members' registrations, corporate membership plans, and donations from remote locations.

  • Daxko Operations offers flexible billing options, which administrators can utilize to handle custom payment schedules, draft dates, third-party payments, and prorated membership fees.

  • A custom reporting tool allows family centers to visualize trends and gain visibility across operations through custom or predefined reports on membership dashboards.

  • Daxko Operations offers lead management capabilities, which let businesses identify donor prospects and facilitate conversion through real-time campaign monitoring.

  • Administrators can use custom child care programs to provide a personalized experience to families and use a setup wizard to manage waitlist, attendance, rosters, and more.

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    Reviews

    Overall rating

    4.5 /5
    (110)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support
    4.5/5

    Already have Daxko Operations?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 110
    Sarah
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Member Management Made Easy

    Reviewed on 2024/06/27

    I have very much enjoyed Daxko Operations as our member management system and hope to do so for a...

    I have very much enjoyed Daxko Operations as our member management system and hope to do so for a very long time. I have seen many great improvements over even just the past year and look forward to see how it adapts and improves in the future.

    Pros

    Daxko Operations is a very intuitive system when it comes to member management. The member profiles are arranged well and information is where it makes sense to be. I appreciate the updates - constant improvement - and the knowledge articles when I am trying to figure something new out or how to make something happen.

    Cons

    The program setup and registration could be improved - most troubleshooting calls I get from our members is help getting into their online accounts and getting registered. While I understand it well, I frequently find myself explaining the process, which can be lengthy, to new members or community.

    Response from Daxko

    Hi Sarah!

    Thank you for providing feedback about Daxko Operations. We’re glad to hear you enjoy our member management system and appreciate the improvements over the past year. I also appreciate your feedback on the regisration often being lengthy. If you haven't already, I encourage you to check out the new Child Profile Daxko launched this spring. This new feature helps reduce some questions in event registration and removes repetitive questions when a member registers for multiple programs.

    Melinda
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Daxko at the Y

    Reviewed on 2024/03/12

    I like this system overall. It is very user friendly, and at my age, that is very important!

    I like this system overall. It is very user friendly, and at my age, that is very important!

    Pros

    I like the ease of use of this product. It is far easier than our previous product.

    Cons

    There are still bugs to be worked out. For example: when a member's card is declined, the account should be frozen, instead of continuing to charge month after month before being settled. I also find accounts that are system terminated for no apparent reason. Usually associated with an insurance-paid account.

    Debi
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Getting better, but still some distance to go...

    Reviewed on 2016/12/08

    Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in...

    Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in terms of functionality and adaptability. Fortunately, Daxko has become very responsive to evolving user needs and has really stepped up its customer service. It can take hours searching for solutions on the user forums, however, Daxko staff are very responsive when you phone or email them. My YMCA association was among the first of the Daxko adopters and I've been here two years. From what I see, it has been an expensive solution that met basic needs, but was slow to adapt. There is now an enhanced effort to improve customer/user interfaces and interoperability in a web and cloud-based environment. It's basic and it does the job, but Daxko still has some distance to go to fully meet the evolving needs of a diverse, multi-platform client base. Fortunately, it appears to be on the right track as it rolls out new features. Perhaps the best part of Daxko is the shared community experience. Daxko users are very generous with their help, information and process documentation.

    Pros

    Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out.

    Cons

    Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that.

    Carrie
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great System

    Reviewed on 2024/07/29

    Pros

    Daxko Operations is very easy to use. The help feature is great when you do not know how to do things.

    Cons

    The cash management system can be confusing.

    Response from Daxko

    Hi Carrie - We appreciate you taking time to review Daxko Operations! We’re glad to hear you find the system easy to use and have recorded your feedback on the cash management system.

    RAQUEL
    Overall rating
    • Industry: 2128
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Performance

    Reviewed on 2024/08/17

    Excellent!!! I would recommend this to anyone in Childcare

    Excellent!!! I would recommend this to anyone in Childcare

    Pros

    Easy to use!!! I love that you can easily enroll children, make payments

    Cons

    None!!!! Daxko is easily the best tool for any childcare organization

    Response from Daxko

    Thanks Raquel for providing this feedback - we're so glad to hear that Daxko is making your day to day easier!

    Showing 5 reviews of 110 Read all reviews

    Daxko Operations FAQs

    Below are some frequently asked questions for Daxko Operations.

    Daxko Operations offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Please contact Daxko directly for pricing information.

    Daxko Operations has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Daxko Operations supports the following languages:

    English

    Daxko Operations supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Daxko Operations integrates with the following applications:

    Capacity, Funraise, Listen360, PEX, Perkville, UpBup, Welld

    Daxko Operations offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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