Profit Rhino

Pros

Best way to streamline your pricing. The team is flexible and willing to work with you to make the process as painless as possible.

Cons

Nothing to date! The software has done all I need and more so far.

Pros

Profit Rhino is the most comprehensive, adaptive pricing software in the industry. The technical support has been great since we went online with them and they are constantly improving their game and responding to our needs with their software. Our main guy, technical staff has taken care of us with every single one of our questions, no matter how big or silly stupid.
With google pictures integrated, it is insanely easy to bring your pricebook to life, and help educate customers on their options. It takes some time to fine-tune and master, but it is well worth every second. Also, because it is compatible to be used across multiple dispatch platforms, and designed to work smoothly with each, your hard work in pricebook customization will never be lost should you choose to do something like an upgrade from Field Edge to Service Titan.
The best thing about this software is its adaptability. Once the price book has been organized and customized, you can change prices based on how your cost environment is changing. For instance, if copper goes up, you can enter a % increase in copper and all copper items in your price book will increase by that amount, causing each service item in the price book to adjust for each of its copper items. This is so helpful for keeping margins where they need to be and keeping up with inflation. Profit Rhino is a powerful tool which has made our company far more profitable and helped our techs believe in their prices.

Cons

Dont Expect the stock prices and items to be what you want. Each company is different in how they price and sell. Although there are a log of good items and a lot of insight with the stock items, expect to put in time customizing and building it exactly how you want it. Once its built then it just becomes a matter of selling it, making the extra money, and maintaining which is extremely simple to do.

Pros

In the end of our relationship with Profit Rhino absolutely nothing about the product or what they claim they can do or sell.

Cons

We had purchased Profit Rhino under the understanding we were wanting price books for out guys (we have a lot of older staff who do not use technology along with large amount of older customers) We also knew eventually we possibly could use mobile app as well for our more tech savy employees (we thought this was great best of both worlds) . Went through a whole sales pitch, phones calls, videos, etc. Ended up purchasing product....big mistake. Half way through set up, company sold out to Calhaun Roach but we were never informed. So upon completing all tasks, pictures, the whole complete setup (which took some serious time which in turn cost money as well), contacted Profit Rhino to get books printed via email and phone. Kept getting told they were looking into our books, got the complete run around. Finally after reaching out and demanding speaking to a manager still got the run around but they finally admitted/ told us they no longer print books. Which defeats the whole purpose of use getting the product. They sent us a generic emailed version of a book that wasn't even our rates as a solution no refund nothing has been done. So in turn we now are using a completely different company and has worked out for what we needed. But wasted thousands of dollars and time. Save your money and keep looking else where people!! Customer service is not their strong point they just want to sell and lock you in. We literally were asked by Profit Rhino staff why do you need the books?

Pros

I like the ease of use and that I can customize it to my specific needs. I also like that if came with a break even calculator to get an accurate pricing structure for my labor rates. I also like that there was 7 training season to help us launch this system.

Cons

At first I did not like all of the tasks and parts that were pre-loaded in the system. But I soon figured out how to add and delete the stuff I want so it is not so cluttered when I search for stuff.

Pros

Simplicity. Easy flow from finding a task to presenting the proposal to the customer. Links with our software. Constantly improving and upgrading the books potential.

Cons

Any one can find a negative about a product or service. It's the way the company handles the problem, that's when you find out how great a company is. Every time we need assistance they are right there for us.