About Userbot

Userbot is a conversational artificial intelligence (AI) platform that provides businesses with a chatbot to handle and automate customer service processes. Supervisors can use the dashboard to track users’ activities, control conversational flows, forward clients’ queries to agents, and configure role-based permissions for team members.

Userbot lets organizations leverage AI technology to streamline internal or external communication by responding to support tickets raised by collaborators, suppliers, or clients. The customizable chatbot monitors incoming interactions and automatically routes complex queries to relevant operators or supervisors. Marketing professionals can collect visitors’ information to generate leads and handle multiple client interactions on a unified platform. The software also enables enterprises to automatically resolve recurring issues, provide the required support to staff members, and manage agents' workload by assigning conversations to other available operators.

Userbot facilitates integration with various third-party customer relationship management (CRM), enterprise resource planning (ERP), and communication systems such as SAP, Salesforce, HubSpot, Zoho, Slack, Microsoft Dynamics 365, and more, enabling users to organize client data, create support tickets, and manage other business operations.

Pricing starting from:

€49,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Userbot

Easy to use and to install. Modern UI. Simple and powerful AI Training. Multiple languages available.

Devices

Business size

S M L

Supported Languages

English, French, Italian

Pricing starting from:

€49,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Userbot chat
Userbot AI training
Userbot dashboard
Userbot integrations
View 5 more
Userbot video
Userbot screenshot: Userbot chat Userbot screenshot: Userbot AI training Userbot screenshot: Userbot dashboard Userbot screenshot: Userbot integrations

Features

Total features of Userbot: 35

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Contact Management
  • Conversion Tracking
  • Customer Service Analytics
  • Customizable Branding
  • For Sales Teams/Organizations
  • For eCommerce
  • Help Desk Management
  • Historical Reporting
  • Intent Recognition
  • Lead Generation
  • Live Chat
  • Machine Learning
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Process/Workflow Automation
  • Reporting/Analytics
  • Role-Based Permissions
  • Sentiment Analysis
  • Support Ticket Management
  • Third Party Integrations

Alternatives

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Zendesk

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Reviews

Overall rating

5 /5
(2)
Value for Money
5/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
5/5

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Showing 5 reviews of 2
Matteo P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Innovazione nella customer care

Reviewed on 2020/06/17

L’esperienza è globalmente molto buona. Il tool ha pienamente rispettato le attese e gli obiettivi...

L’esperienza è globalmente molto buona. Il tool ha pienamente rispettato le attese e gli obiettivi per cui è stato utilizzato

Pros

L’utilizzo (reale) dell’AI per portare il bot ad un livello superiore, rendendolo strumento realmente strategico

Cons

I tempi di startup, seppur comprensibilmente, non sono rapidissimi

Alessandro L.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bravi, molto semplice e intuitivo

Reviewed on 2020/06/18

Pros

Il software è molto semplice ed intuitivo, facile da comprendere. Il team è veramente super disponibile se si hanno particolari inconvenienti.

Cons

Mancano ancora alcune funzionalità di integrazioni e su questo può essere migliorato.

Userbot FAQs

Below are some frequently asked questions for Userbot.

Userbot offers the following pricing plans:

  • Starting from: €49,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Userbot is offered across four pricing plans, outlined below. A free trial is available. • Free: Available for free • Starter: €49 per month • Professional: €99 per month • Enterprise: Contact Userbot directy for pricing information.

We do not have any information about Userbot features

Userbot has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Userbot supports the following languages:

English, French, Italian

Userbot supports the following devices:

Userbot integrates with the following applications:

Facebook, Slack, Twitter, WordPress, Zapier

Userbot offers the following support options:

Email/Help Desk, Knowledge Base, Chat

Related categories

See all software categories found for Userbot.