StoryTap

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5 /5 (4 reviews) Write a Review!

StoryTap Overview

What is StoryTap?

StoryTap is a cloud-based marketing platform designed to help businesses capture, manage, and share customer experience videos of products and services. The platform enables organizations to record reviews, suggestions, feedback, and more using interactive videos and distribute them across a variety of online channels including Google, YouTube, and their website.

StoryTap includes white-labeling capabilities, which allow enterprises to personalize the interface with custom logos and themes to establish brand identity with customers. The application includes Video SEO functionality, which enables marketers to automate video capturing procedures, manage legal rights, add closed captions, and review, curate, and post recordings across multiple social channels such as Facebook, LinkedIn, Twitter, Shopify, Amazon, and more. Customers can also record and send videos using mobile devices.

StoryTap conforms to Web Content Accessibility Guidelines (WCAG) 2.0, which lets users with disabilities like blindness, hearing loss, low vision, and cognitive limitations to record videos. Managers can also capture questions and answers for video Q&A, run email marketing campaigns, handle quality standards, and track results.

StoryTap Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Left Stuff for pricing details.


StoryTap Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

StoryTap home and statistics
StoryTap product page admin
StoryTap video landing page
StoryTap email campaigns
StoryTap help center
StoryTap screenshot: StoryTap home and statistics StoryTap screenshot: StoryTap product page admin StoryTap screenshot: StoryTap video landing page StoryTap screenshot: StoryTap email campaigns StoryTap screenshot: StoryTap help center

StoryTap Reviews

StoryTap Reviews

Overall rating
5
/
5
Excellent
4

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,8
Ease of Use
5
Customer Support
5
100% recommended this app
Elijah V.

Give your community a voice

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.


Craig L.

Video reviews made easy!

It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap.


Lori C.

Easy and Impactful!

The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service.


Cpmpr M.

Best customer video review platform!


Elijah V.
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

Give your community a voice

Used Monthly for 1-5 months
Reviewed on 2020/08/24
Review Source: Capterra

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.

Pros

I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19.

The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere.

Cons

Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Craig L.
Industry: Education Management
Company size: 2-10 Employees

Video reviews made easy!

Used Daily for 6-12 months
Reviewed on 2020/08/25
Review Source: Capterra

It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap.

Pros

StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result.

Cons

Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lori C.
Industry: Retail
Company size: 2-10 Employees

Easy and Impactful!

Used Weekly for 1-5 months
Reviewed on 2020/09/14
Review Source: Capterra

The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service.

Pros

It was super easy to set up and put live on our website. The Story Tap platform is really intuitive and I like how easy it is to navigate and find which video's we need to use. I also really love the automation. It's such a seamless process and doesn't interfere with our other email marketing systems.

Cons

We really have nothing bad to say about this software, it exceeded our expectations!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cpmpr M.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Best customer video review platform!

Used Other for 1-5 months
Reviewed on 2020/08/24
Review Source: Capterra

Pros

Easy to use platform for authentic video reviews. StoryTap customer service made the process for on-boarding and collecting video reviews seamless.

Cons

I haven't had a single issue using the StoryTap platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 4 user ratings
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StoryTap Pricing

StoryTap Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Left Stuff for pricing details.

Contact Left Stuff for pricing details.

Value for Money
5/5
Based on 4 user ratings
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StoryTap Features

StoryTap Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
4,8/5
Based on 4 user ratings
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Categories

Additional information for StoryTap

Additional information for StoryTap

Key features of StoryTap

  • Analytics
  • Privacy Options

Benefits

Increase website traffic with Video SEO
Increase brand trust and engagement
Drive conversions with CTAs from video landing pages
Reduce customer inquiries
Expert video support to ensure you get quality, on-brand videos

StoryTap FAQs

StoryTap FAQs

Below are some frequently asked questions for StoryTap.

Q. What type of pricing plans does StoryTap offer?

StoryTap offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Left Stuff for pricing details.

Q. What are the main features of StoryTap?

StoryTap offers the following features:

  • Analytics
  • Privacy Options

Q. Who are the typical users of StoryTap?

StoryTap has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does StoryTap support?

StoryTap supports the following languages:

English

Q. What type of pricing plans does StoryTap offer?

StoryTap has the following pricing plans:

Subscription

Q. Does StoryTap support mobile devices?

We do not have any information about what devices StoryTap supports

Q. What other apps does StoryTap integrate with?

We do not have any information about what integrations StoryTap has

Q. What level of support does StoryTap offer?

StoryTap offers the following support options:

Online Support