About StoryTap

StoryTap is a cloud-based marketing platform designed to help businesses capture, manage, and share customer experience videos of products and services. The platform enables organizations to record reviews, suggestions, feedback, and more using interactive videos and distribute them across a variety of online channels including Google, YouTube, and their website.

StoryTap includes white-labeling capabilities, which allow enterprises to personalize the interface with custom logos and themes to establish brand identity with customers. The application includes Video SEO functionality, which enables marketers to automate video capturing procedures, manage legal rights, add closed captions, and review, curate, and post recordings across multiple social channels such as Facebook, LinkedIn, Twitter, Shopify, Amazon, and more. Customers can also record and send videos using mobile devices.

StoryTap conforms to Web Content Accessibility Guidelines (WCAG) 2.0, which lets users with disabilities like blindness, hearing loss, low vision, and cognitive limitations to record videos. Managers can also capture questions and answers for video Q&A, run email marketing campaigns, handle quality standards, and track results.

Key benefits of StoryTap

Increase website traffic with Video SEO
Increase brand trust and engagement
Drive conversions with CTAs from video landing pages
Reduce customer inquiries
Expert video support to ensure you get quality, on-brand videos

Devices

Business size

S M L

Images

StoryTap home and statistics
StoryTap product page admin
StoryTap video landing page
StoryTap email campaigns
StoryTap help center
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StoryTap screenshot: StoryTap home and statistics StoryTap screenshot: StoryTap product page admin StoryTap screenshot: StoryTap video landing page StoryTap screenshot: StoryTap email campaigns StoryTap screenshot: StoryTap help center

Features

Total features of StoryTap: 50

  • Analytics/ROI Tracking
  • Authentication
  • Brand Overlay
  • Bulk Uploading
  • Campaign Management
  • Closed Captions
  • Complaint Monitoring
  • Customer Segmentation
  • Customizable Branding
  • Customizable CTAs
  • Dashboard
  • Distribution Management
  • Feedback Management
  • Labeling
  • Lead Capture
  • Media Library
  • Mobile Screen Support
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Negative Feedback Management
  • On-Demand Recording
  • Privacy Options
  • Rapid Creation
  • Real-Time Chat
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Templates
  • Text Analysis
  • Text Overlay
  • Third Party Integrations
  • Video Capture
  • Video Creation
  • Video Editing
  • Video Management
  • Video Support
  • Website Analytics
  • Website Integration

Alternatives

Hippo Video

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#1 Alternative to StoryTap
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Vimeo Pro

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#2 Alternative to StoryTap
Vimeo is a video management solution, which helps brands, publishers, & organizations of all sizes upload, host,...

Zoho CRM

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#3 Alternative to StoryTap
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Birdeye

4,7
#4 Alternative to StoryTap
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.

Reviews

Overall rating

5 /5
(4)
Value for Money
5/5
Features
4,8/5
Ease of Use
5/5
Customer Support
5/5

Already have StoryTap?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 4
Elijah V.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201-500 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Give your community a voice

Reviewed on 2020/08/24

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with...

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.

Pros

I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19.

The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere.

Cons

Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected.

Craig L.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Video reviews made easy!

Reviewed on 2020/08/25

It's great! Not only is the platform powerful and effective but the level of customer service...

It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap.

Pros

StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result.

Cons

Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue.

Lori C.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy and Impactful!

Reviewed on 2020/09/14

The support staff at Story Tap are super helpful and jumped on several calls with us in the early...

The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service.

Pros

It was super easy to set up and put live on our website. The Story Tap platform is really intuitive and I like how easy it is to navigate and find which video's we need to use. I also really love the automation. It's such a seamless process and doesn't interfere with our other email marketing systems.

Cons

We really have nothing bad to say about this software, it exceeded our expectations!

Cpmpr M.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best customer video review platform!

Reviewed on 2020/08/24

Pros

Easy to use platform for authentic video reviews. StoryTap customer service made the process for on-boarding and collecting video reviews seamless.

Cons

I haven't had a single issue using the StoryTap platform.

StoryTap FAQs

Below are some frequently asked questions for StoryTap.

StoryTap offers the following pricing plans:

  • Free Trial: Not Available

Contact Left Stuff for pricing details.

We do not have any information about StoryTap features

StoryTap has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages StoryTap supports

StoryTap supports the following devices:

We do not have any information about what integrations StoryTap has

StoryTap offers the following support options:

Email/Help Desk

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