About BOSS811
BOSS811 is a cloud-based solution designed to help municipalities, utilities, and contract locators manage excavation requests, protect underground infrastructure, and prevent service interruptions. Key features include area-based routing, GIS mapping, ticket management, facility mapping, and auditing.
The application enables professionals to capture and store information associated with the excavation request including descriptions, attachments, notes, time entries, and event logs in a centralized repository. Administrators can utilize the routing engine to process tickets in real-time, send notifications for emergency locate requests to field service agents, and set up routing rules to handle ticket requests received during non-business hours. BOSS811 also allows employees to maintain time records to track expenses for each department and display ticket changes or modifications under event logs.
Employees can utilize the ticket map viewer to access the pictorial view of the proposed dig site and other information including address, duration of excavation, location details, and instructions. BOSS811 enables locators to upload images or videos of excavation sites and add annotations to the images using the sketching tool.
Pricing starting from:
N/A
- Free Trial
Key benefits of BOSS811
• Modern User Friendly Interface – Easy to set up and adapt to your business needs
• Significant Cost Savings – Innovative work flow & auto close reduces cost
• Intelligent GIS Map Integration- For precise locating and preventing damages
• Ensure Compliance -Instant access to tickets, reports from anywhere and real-time updates ensures compliance
• Save Time and Improve Efficiency - Group locate request for multiple utility types can be combined into a single ticket with multiple response codes.
• Great Customer Service - Strongest commitment to customer support, totally US based
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
Images
Features
Total features of BOSS811: 31
- API
- Activity Dashboard
- Analytics
- Audit Trail
- Auditing
- Billing & Invoicing
- Call Center Management
- Compliance Management
- Content Repository
- Data Mapping
- Email Notifications
- Facility Scheduling
- Geographic Maps
- Image Library
- Labeling
- Multimedia Support
- Project Notes
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Reporting & Statistics
- Request Routing
- SSL Security
- Scheduling
- Search Functionality
- Support Ticket Management
- Support Ticket Tracking
- Time & Expense Tracking
- Video Support
- Work Order Management
Alternatives
Commusoft
Tridens Monetization
mHelpDesk
Salesforce Service Cloud
Reviews
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Write a Review!- Industry: Government Administration
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good software for managing tickets
Reviewed on 2020/08/13
I couldnt be more impressed with this software. Its simple in design, and easy to use. The field...
I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.
Pros
We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.
Cons
I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.
- Industry: Government Administration
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A vendor that understands their customers
Reviewed on 2020/08/12
We have solved a complicated ticketing process and simplified for our locators in 4 separate...
We have solved a complicated ticketing process and simplified for our locators in 4 separate divisions. We use the product for Traffic, Electric, Water and Streets. The product has simplified the work load and we have been able to reduce licensing costs incurred from other software vendors.
Pros
The flexibility of the product is outstanding. We use the application for all sorts of processes and tracking of inventory. The product has been reliable and we are very dependent on the functions it provides to our enterprise.
Cons
The process to update GIS base data could be a little more streamlined.
- Industry: Utilities
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
BOSS811
Reviewed on 2020/08/17
Great product, they just did not win the bid this time.
Great product, they just did not win the bid this time.
Pros
Great prices to start. Easy to use with our GIS maps.
Cons
Loved the product but they were not the low bid on service award.
- Industry: Utilities
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BOSS811 Locating Software- Great Product
Reviewed on 2020/08/19
BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the...
BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.
Pros
Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.
Cons
The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.
- Industry: Utilities
- Company size: 51-200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
BOSS 811 Review from one utility manager
Reviewed on 2020/08/13
Simply being able to see where my Locators are in real time and what tickets they are currently...
Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.
Pros
The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.
Cons
To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!
BOSS811 FAQs
Below are some frequently asked questions for BOSS811.Q. What type of pricing plans does BOSS811 offer?
BOSS811 offers the following pricing plans:
- Free Trial: Available
BOSS811 offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Essential Damage Prevention Package - 10 cents/ticket for up to 5 users Professional Damage Prevention Package - 20 cents/ticket for up to 20 users Enterprise Damage Prevention Package - 30 cents/ticket for unlimited users
Q. What are the main features of BOSS811?
BOSS811 offers the following features:
- Billing & Invoicing
- Compliance Management
- Labeling
- Routing
- Scheduling
- Work Order Management
Q. Who are the typical users of BOSS811?
BOSS811 has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does BOSS811 support?
BOSS811 supports the following languages:
English
Q. Does BOSS811 support mobile devices?
BOSS811 supports the following devices:
Android, iPhone, iPad
Q. What other apps does BOSS811 integrate with?
BOSS811 integrates with the following applications:
ArcGIS, Google Maps
Q. What level of support does BOSS811 offer?
BOSS811 offers the following support options:
Phone Support, Online Support, Forum, Knowledge Base, Video Tutorials
Related categories
See all software categories found for BOSS811.
