BOSS811

BOSS811 - A Cloud based One Call Ticket Management Solution

About BOSS811

BOSS811 is a cloud-based solution One Call Locate Ticketing solution for damage prevention designed to help municipalities, utilities, and contract locators manage excavation requests, protect underground infrastructure, and prevent service interruptions. Key features include area-based routing, GIS mapping, ticket management, facility mapping, and auditing.

The application enables professionals to capture and store information associated with the excavation request including descriptions, attachments, notes, time entries, and event logs in a centralized repository. Administrators can utilize the routing engine to process tickets in real-time, send notifications for emergency locate requests to field service agents, and set up routing rules to handle ticket requests received during non-business hours. BOSS811 also allows employees to maintain time records to track expenses for each department and display ticket changes or modifications under event logs.

Employees can utilize the ticket map viewer to access the pictorial view of the proposed dig site and other information including address, duration of excavation, location details, and instructions. BOSS811 enables locators to upload images or videos of excavation sites and add annotations to the images using the sketching tool.


Key benefits of BOSS811

• Modern User Friendly Interface – Easy to set up and adapt to your business needs
• Significant Cost Savings – Innovative work flow & auto close reduces cost
• Intelligent GIS Map Integration- For precise locating and preventing damages
• Ensure Compliance -Instant access to tickets, reports from anywhere and real-time updates ensures compliance
• Save Time and Improve Efficiency - Group locate request for multiple utility types can be combined into a single ticket with multiple response codes.
• Great Customer Service - Strongest commitment to customer support, totally US based


Images

BOSS811 Software - BOSS811 Dashboard
BOSS811 Software - BOSS811 Map Overlays
BOSS811 Software - BOSS811 Gallery View
BOSS811 Software - BOSS811 Area Mapping
BOSS811 Software - BOSS811 ticket screen
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BOSS811 video
BOSS811 video
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BOSS811 video
BOSS811 video
BOSS811 Software - BOSS811 Dashboard
BOSS811 Software - BOSS811 Map Overlays
BOSS811 Software - BOSS811 Gallery View
BOSS811 Software - BOSS811 Area Mapping
BOSS811 Software - BOSS811 ticket screen

Not sure about BOSS811? Compare with a popular alternative

BOSS811

4,9 (34)
VS.
Highly reviewed

Starting Price

US$2 000,00
year
£167,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

57
7

Integrations

2
No integrations found

Ease of Use

4,9 (34)
4,3 (37)

Value for Money

4,9 (34)
4,4 (37)

Customer Service

4,9 (34)
4,7 (37)
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Reviews

Overall rating

4,9 /5
(34)
Value for Money
4,9/5
Features
4,9/5
Ease of Use
4,9/5
Customer Support
4,9/5

Already have BOSS811?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 34
Travis
Travis
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy to use and administer product

Reviewed on 2023/12/07

Pros

Boss811 is very simple to set up. It's a no-code solution for anyone to set up assignment rules in just minutes.

Cons

The reporting customization needs more help. We're always wanting to see up-to-date live reports that I can create very quickly and easily and be able to download as CSV.

Alternatives Considered

UtiliSphere
Phil
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Replaced our internal ticket tracking with BOSS811. Glad we did.

Reviewed on 2023/12/07

We had invested thousands trying to get our internal Ticket Management System updated. The...

We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget. We pulled the plug on the programmer and went with Boss811 instead. Should have done it a year earlier.

Pros

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

Cons

It would be nice if Boss811 included property lines, such as are available with the Regrid app. Had a few hits lately where either the excavator or our locator "assumed" where the property ended and they were wrong on tickets saying "Locate Entire Property". We are using the Regrid (free) app when we need to, but if Boss811 could use the same property line database, it could show property lines in the ticket map.

Justin
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BOSS 811, it works great for my team

Reviewed on 2023/12/08

Great experience, easy to work with the team at BOSS811

Great experience, easy to work with the team at BOSS811

Pros

Easy to use, reliable, and has mad out VA811 ticket management seamless

Cons

No real cons, we have requested features that we had a desire and need for. BOSS always listened and delivered what they were able to.

Tony
Overall rating
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Boss811 is definitely the best "Bang for the Buck"!

Reviewed on 2022/11/15

With BOSS811, management can keep an eye on everything, without being at the desktop.

With BOSS811, management can keep an eye on everything, without being at the desktop.

Pros

If I had to choose one item, it would have to be the BOSS811 app. It makes the job so must easier for the locator. As far as the software goes, I would have to say that the "Reports" part of the software is what I like most.

Cons

I don't know that I have any cons about BOSS811. It does everything we need, plus options for a lot of other things that we do not use.

Alternatives Considered

UtiliSphere

Reasons for Choosing BOSS811

They increased their price, so it gave us an excuse to go looking around. Glad we did :)

Reasons for Switching to BOSS811

BOSS811 price is very competitive and the software and app is superior.
Dana
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Positive review

Reviewed on 2023/12/07

Very easy software to use very user friendly very nice people to deal with

Very easy software to use very user friendly very nice people to deal with

Pros

The quick response in helping when I'm out in the field

Cons

Some things are not addressed in a timely manner

Showing 5 reviews of 34 Read all reviews

BOSS811 FAQs

Below are some frequently asked questions for BOSS811.

BOSS811 offers the following pricing plans:

  • Starting from: US$2 000,00/year
  • Pricing model: Subscription
  • Free Trial: Available

BOSS811 offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Essential Damage Prevention Package - 10 cents/ticket for up to 5 users Professional Damage Prevention Package - 20 cents/ticket for up to 20 users Enterprise Damage Prevention Package - 30 cents/ticket for unlimited users

BOSS811 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

BOSS811 supports the following languages:

English

BOSS811 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BOSS811 integrates with the following applications:

ArcGIS, Google Maps

BOSS811 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for BOSS811.