BOSS811

BOSS811 - A Cloud based One Call Ticket Management Solution

About BOSS811

BOSS811 is a cloud-based solution designed to help municipalities, utilities, and contract locators manage excavation requests, protect underground infrastructure, and prevent service interruptions. Key features include area-based routing, GIS mapping, ticket management, facility mapping, and auditing.

The application enables professionals to capture and store information associated with the excavation request including descriptions, attachments, notes, time entries, and event logs in a centralized repository. Administrators can utilize the routing engine to process tickets in real-time, send notifications for emergency locate requests to field service agents, and set up routing rules to handle ticket requests received during non-business hours. BOSS811 also allows employees to maintain time records to track expenses for each department and display ticket changes or modifications under event logs.

Employees can utilize the ticket map viewer to access the pictorial view of the proposed dig site and other information including address, duration of excavation, location details, and instructions. BOSS811 enables locators to upload images or videos of excavation sites and add annotations to the images using the sketching tool.

Key benefits of BOSS811

• Modern User Friendly Interface – Easy to set up and adapt to your business needs
• Significant Cost Savings – Innovative work flow & auto close reduces cost
• Intelligent GIS Map Integration- For precise locating and preventing damages
• Ensure Compliance -Instant access to tickets, reports from anywhere and real-time updates ensures compliance
• Save Time and Improve Efficiency - Group locate request for multiple utility types can be combined into a single ticket with multiple response codes.
• Great Customer Service - Strongest commitment to customer support, totally US based

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

BOSS811 dashboard
BOSS811 map overlays
BOSS811 ticket screen
View 4 more
BOSS811 screenshot: BOSS811 dashboard BOSS811 screenshot: BOSS811 map overlays BOSS811 screenshot: BOSS811 ticket screen

Features

Total features of BOSS811: 31

  • API
  • Activity Dashboard
  • Analytics
  • Audit Trail
  • Auditing
  • Billing & Invoicing
  • Call Center Management
  • Compliance Management
  • Content Repository
  • Data Mapping
  • Email Notifications
  • Facility Scheduling
  • Geographic Maps
  • Image Library
  • Labeling
  • Multimedia Support
  • Project Notes
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Scheduling
  • Search Functionality
  • Support Ticket Management
  • Support Ticket Tracking
  • Time & Expense Tracking
  • Video Support
  • Work Order Management

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Reviews

Overall rating

4,6 /5
(7)
Value for Money
4,7/5
Features
4,9/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Showing 5 reviews of 7
Jason D.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good software for managing tickets

Reviewed on 2020/08/13

I couldnt be more impressed with this software. Its simple in design, and easy to use. The field...

I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Pros

We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.

Cons

I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.

Ronald B.
Overall rating
  • Industry: Government Administration
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A vendor that understands their customers

Reviewed on 2020/08/12

We have solved a complicated ticketing process and simplified for our locators in 4 separate...

We have solved a complicated ticketing process and simplified for our locators in 4 separate divisions. We use the product for Traffic, Electric, Water and Streets. The product has simplified the work load and we have been able to reduce licensing costs incurred from other software vendors.

Pros

The flexibility of the product is outstanding. We use the application for all sorts of processes and tracking of inventory. The product has been reliable and we are very dependent on the functions it provides to our enterprise.

Cons

The process to update GIS base data could be a little more streamlined.

Glenn S.
Overall rating
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

BOSS811

Reviewed on 2020/08/17

Great product, they just did not win the bid this time.

Great product, they just did not win the bid this time.

Pros

Great prices to start. Easy to use with our GIS maps.

Cons

Loved the product but they were not the low bid on service award.

Aaron L.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BOSS811 Locating Software- Great Product

Reviewed on 2020/08/19

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the...

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Pros

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Cons

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

Tim H.
Overall rating
  • Industry: Utilities
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BOSS 811 Review from one utility manager

Reviewed on 2020/08/13

Simply being able to see where my Locators are in real time and what tickets they are currently...

Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.

Pros

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.

Cons

To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!

Showing 5 reviews of 7 Read all reviews

BOSS811 FAQs

Below are some frequently asked questions for BOSS811.

BOSS811 offers the following pricing plans:

  • Free Trial: Available

BOSS811 offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Essential Damage Prevention Package - 10 cents/ticket for up to 5 users Professional Damage Prevention Package - 20 cents/ticket for up to 20 users Enterprise Damage Prevention Package - 30 cents/ticket for unlimited users

BOSS811 offers the following features:

  • Billing & Invoicing
  • Compliance Management
  • Labeling
  • Routing
  • Scheduling
  • Work Order Management

BOSS811 has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

BOSS811 supports the following languages:

English

BOSS811 supports the following devices:

Android, iPhone, iPad

BOSS811 integrates with the following applications:

ArcGIS, Google Maps

BOSS811 offers the following support options:

Phone Support, Online Support, Forum, Knowledge Base, Video Tutorials

Related categories

See all software categories found for BOSS811.