Pollfish

Survey and audience response platform for marketing agencies

3,8 /5 (5 reviews) Write a Review!

Pollfish Overview

What is Pollfish?

Pollfish is an online survey solution designed to help businesses create surveys using a self-service portal and receive consumer responses in real-time. The application enables advertising agencies to run online campaigns, generate consumer reports, and define target audiences by analyzing consumer behavior.

The application allows administrators to detect fraudulent bots, open-ended responses, and suspicious activities using machine learning and artificial intelligence (AI) algorithms. Pollfish lets marketers conduct logo testing surveys and create logo design questionnaires for the defined target audiences. It also helps marketing teams to categorize respondents into detractors, passives, or promoters and calculate net promoter score by sending NPS surveys to customers.

Pollfish comes with an API, which lets businesses integrate the system with various third-party applications and send surveys to users as an alternative to advertisements. Other features of Pollfish are audience targeting, data export, analytics, content creation, data visualization, billing, opinion polling, GDPR compliance review, data filtering, product testing, and more.

Pollfish Overview

Pricing

Starting from
US$2,50

Pricing options

Free Trial
Free
Subscription
Value for money

Pollfish is available across 4 pricing tiers. Pricing and functionality - outlined below - scales with number of users.
Basic: Available to users for free or $4/completed response
Business: $8400 - $23999 or $3/completed response
Enterprise: $24000 - $99999 or $2.5/completed response
Elite: $100K+


Pollfish Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Pollfish target audience
Pollfish create questionnaires
Pollfish real-time reporting
Pollfish video Pollfish screenshot: Pollfish target audience Pollfish screenshot: Pollfish create questionnaires Pollfish screenshot: Pollfish real-time reporting

Pollfish Reviews

Pollfish Reviews

Overall rating
3,8
/
5
Excellent
3

Very good
0

Average
1

Poor
0

Terrible
1

Value for Money
3,8
Features
3,4
Ease of Use
3,8
Customer Support
3,6
60% recommended this app
Shubham S.

Pollfish review


Verified Reviewer

Cool and Easy

Great!


Alexa T.

Know your integrations


Nicole O.

Nation wide surveys made easy

Fantastic!


Verified Reviewer

NEVER USE POLLFISH (TERRIBLE RESPONSES, HORRENDOUS CUSTOMER SUPPORT)


Shubham S.
Industry: Computer Software
Company size: 501-1 000 Employees

Pollfish review

Used Other for 1-5 months
Reviewed on 2019/02/01
Review Source: Capterra

Pros

Best platform for survey. We can easily create survey according to our need.
Having good features and easy to use

Cons

Need more functionality, rest is fine from
my side

Response from Pollfish

Thanks Shubham - we appreciate your business! We are constantly releasing new features based on customer feedback, so don't hesitate to reach out to support with your feature request.

- The Pollfish Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Business Supplies & Equipment
Company size: 2-10 Employees

Cool and Easy

Used Monthly for 1-5 months
Reviewed on 2020/09/29
Review Source: Capterra

Great!

Pros

I made a survey on it very fast and easily. It has many features that are great for conducting the right survey for you. I also was logged in to my personal account and not my teams account when I was making it (which was my fault). However, I contacted the customer service chat and they fixed my problem with ease and diligence. They moved the survey over to my team's account within a a few seconds. Ive had a very good experience for someone new at creating surveys.

Cons

The "other" button on/off switch was hard for me to find at first.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexa T.
Industry: Leisure, Travel & Tourism
Company size: Self Employed

Know your integrations

Used Weekly for 1-5 months
Reviewed on 2020/01/13
Review Source: Capterra

Pros

It was affordable, had a live chat that customer service agents were quick to respond to, had prescreen questions

Cons

-couldn't use 'exclude' filters to exclude certain demographics. For instance I needed to exclude 5 states for legal reasons and I manually had to one by one insert each state. It was such a pain.

- had limited integrations. Google forms, which is the easiest, best, and free survey providers is not on there ;( I found this out after I created my survey on Google Forms.

- They advertise you can pay for additional questions above 25, but there's actually a hard limit of 30. I found out the hard way.

- Biggest issue is that the support staff isn't fully educated on what their integrations are. For example, they may know they have an integration with Questionpro - but they didn't know which plan you need (the corporate) or how to set it up with Questionpro (you have to physically contact Questionpro's support. They don't have a self-portal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Nicole O.
Industry: Health, Wellness & Fitness
Company size: 501-1 000 Employees

Nation wide surveys made easy

Used Other for 1-5 months
Reviewed on 2018/12/14
Review Source: Capterra

Fantastic!

Pros

Pollfish's team worked closely with me to refine my survey so it would perform it's best. Then they generated nearly 500 responses from customers all over the nation within an hour or so. Very effective!they

Cons

No cons. The user interface was very easy to understand and the service was well worth the money.

Response from Pollfish

Thanks for the review, Nicole! We really appreciate your kind words and your business.

Please don't hesitate to reach out to our 24/7 CX team if you need anything else.

- The Pollfish Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Research
Company size: 501-1 000 Employees

NEVER USE POLLFISH (TERRIBLE RESPONSES, HORRENDOUS CUSTOMER SUPPORT)

Used Other for Free Trial
Reviewed on 2020/08/24
Review Source: Capterra

Pros

It has a very intuitive UI that makes it seem like they're providing a compelling and legitimate product, nothing could be further from the truth...

Cons

I never take the time to write reviews about the software I use, but my experience with Pollfish was so utterly time consuming, stressful, and detrimental in any capacity that I literally feel the duty to warn others of not wasting your money on this terrible service.

First and foremost, their core product literally does not work (especially if your survey is not run using their platform). I used a Qualtrics survey and virtually every answer I got was straight-lined and very clearly unthoughtful (it was more common than not to see people answer questions in ways that contradicted previous answers than not). After observing this embarrassingly low level of responses as they were coming in, I immediately asked for a refund and said I didn't want to proceed with the survey.

At this point I had only gotten 60 or so responses of the 400 that I purchased, and they're telling me it's going to take them over a month to refund what I deposited. Terrible service, would not recommend to anyone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

User recommendation
7,8/10
Based on 5 user ratings
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Pollfish Pricing

Pollfish Pricing

Starting from
US$2,50
Free Trial
Free
Subscription
Value for money

Pollfish is available across 4 pricing tiers. Pricing and functionality - outlined below - scales with number of users.
Basic: Available to users for free or $4/completed response
Business: $8400 - $23999 or $3/completed response
Enterprise: $24000 - $99999 or $2.5/completed response
Elite: $100K+

Pollfish is available across 4 pricing tiers. Pricing and functionality - outlined below - scales with number of users.
Basic: Available to users for free or $4/completed response
Business: $8400 - $23999 or $3/completed response
Enterprise: $24000 - $99999 or $2.5/completed response
Elite: $100K+

Value for Money
3,8/5
Based on 5 user ratings
Compare value for money rating with alternatives
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Pollfish Features

Pollfish Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
3,4/5
Based on 5 user ratings
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Categories

Additional information for Pollfish

Additional information for Pollfish

Key features of Pollfish

  • Customizable Templates
  • Question Branching
  • Survey Management

Pollfish FAQs

Pollfish FAQs

Below are some frequently asked questions for Pollfish.

Q. What type of pricing plans does Pollfish offer?

Pollfish offers the following pricing plans:

Starting from: US$2,50

Pricing model: Free, Subscription

Free Trial: Not Available

Pollfish is available across 4 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Basic: Available to users for free or $4/completed response Business: $8400 - $23999 or $3/completed response Enterprise: $24000 - $99999 or $2.5/completed response Elite: $100K+

Q. What are the main features of Pollfish?

Pollfish offers the following features:

  • Customizable Templates
  • Question Branching
  • Survey Management

Q. Who are the typical users of Pollfish?

Pollfish has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Pollfish support?

Pollfish supports the following languages:

English

Q. What type of pricing plans does Pollfish offer?

Pollfish has the following pricing plans:

Free, Subscription

Q. Does Pollfish support mobile devices?

Pollfish supports the following devices:

Android, iPhone, iPad

Q. What other apps does Pollfish integrate with?

We do not have any information about what integrations Pollfish has

Q. What level of support does Pollfish offer?

Pollfish offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials