TourCMS

TourCMS

Res & Management

3.3/5 (4 reviews)

TourCMS Overview

TourCMS is a simple web-based, cloud-hosted and affordable solution for local and global tours & activities suppliers, distributors and agents of all sizes, used by more than 400 companies in more than 60 countries and 20 languages. Enabling same-day and online booking, tailor-made quotes and itineraries, auto-generation of communications, distribution opportunities, marketing tracking and single availability and customer views, TourCMS makes a real difference to tours & activities business management and customer experiences worldwide.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Latin America, Middle-East and Africa, United Kingdom

Supported Languages

Chinese (Simplified), Dutch, English, Finnish, French and 9 others, German, Italian, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

TourCMS Reviews

Overall rating
3.3/5
50% positive reviews
2
Excellent
0
Very good
0
Average
1
Poor
1
Terrible
Salh R.

Excellent product

Used Daily for 2+ years
Reviewed on 2018/02/08
Review Source: Capterra

Pros

Great technology with so many different options !
Easy API for integration with other systems.
Great documentation available on line !

Cons

Sometimes you get lost in all the possible switches and parameters.
The administration interface is old and messy, needs a better organisation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Xavi F.

Practical and useful if you want to save time

Used Daily for Free Trial
Reviewed on 2018/09/09
Review Source: Capterra

Even the price is fine if the free trial becomes small for your company.

Pros

As a tour operator travel reservation software it's so useful managing databases.

Cons

The interface is a little bit old fashion, but for booking managing is not a huge problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Bibiana F.

Disapponting

Used Daily for 1-5 months
Reviewed on 2016/12/30
Review Source: Capterra

I have signed up, first for trial and later on as paying customer. The trial does not give you all the functionality, just overview. When I upgraded my account, I did set up the tours, and I had few questions. It took 5 days to receive a reply! In addition, it was an only partial reply. Many people these days use mobile devices to make bookings, it is not mobile friendly. Rather outdated software. Look around, plenty of options that have integration with Expedia, Viator and similar features.

Pros

Not recommended.

Cons

Mobile interface user unfriendly. Customer service, I received only partial answers, so had to send another email. Inefficient communication. The first reply received after 5 days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Very archaic system. Even the simplest things are time-consuming to set up

Used Weekly for 1-5 months
Reviewed on 2017/11/16
Review Source: Capterra

Pros

It offered a decent range of functions - it did everything I needed it to do. Customer service usually responded within a day.

Cons

Very time-consuming and not efficient. For example, if you want to send an invoice to a customer, you have to copy code every single time in order to do so.

Another example is having to enter all the dates individually for a new tour. I.e. you can't just enter a date range.

It also only offers a small selection of payment providers, including Trust My Travel which is a nightmare to work with as in 3 months, I received 3 payments late.

Rating breakdown

Value for Money
Ease of Use
Customer Support

TourCMS Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Low monthly subscriptions make TourCMS software as a service accessible for tours & activity providers worldwide.
Different price levels are available for different business levels. See: http://www.tourcms.com/prices/

TourCMS Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for TourCMS

Key features of TourCMS

  • Affiliate Marketing
  • Affordable for all business sizes
  • Auto emails and templates
  • Availability & Enquiry Management
  • Available in 20+ languages
  • Central place to control dates, prices & availability
  • Content Management
  • Customer Relationship Management
  • Facebook widgets
  • Free trials
  • Marketing & tracking
  • Marketplace distribution
  • Multiple payment gateways
  • Multiple supplier & staff login levels
  • Online Booking Engine
  • Reservations System
  • Safe, Secure & Reliable since 2003
  • Sales ledger management (customer / agent balances)
  • Used by more than 400 companies
  • Web-based, cloud-hosted

Benefits

TourCMS can make a difference to running your business more efficiently and effectively, reducing costs and not just facilitating but even contributing to growth through the network effect of agent connections and distribution.

TourCMS FAQs

Below are some frequently asked questions for TourCMS.

Q. What type of pricing plans does TourCMS offer?

TourCMS offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Low monthly subscriptions make TourCMS software as a service accessible for tours & activity providers worldwide.
Different price levels are available for different business levels. See: http://www.tourcms.com/prices/

Q. What are the main features of TourCMS?

TourCMS offers the following features:

  • Affiliate Marketing
  • Affordable for all business sizes
  • Auto emails and templates
  • Availability & Enquiry Management
  • Available in 20+ languages
  • Central place to control dates, prices & availability
  • Content Management
  • Customer Relationship Management
  • Facebook widgets
  • Free trials
  • Marketing & tracking
  • Marketplace distribution
  • Multiple payment gateways
  • Multiple supplier & staff login levels
  • Online Booking Engine
  • Reservations System
  • Safe, Secure & Reliable since 2003
  • Sales ledger management (customer / agent balances)
  • Used by more than 400 companies
  • Web-based, cloud-hosted

Q. Who are the typical users of TourCMS?

TourCMS has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does TourCMS support?

TourCMS supports the following languages:

Chinese (Simplified), Dutch, English, Finnish, French, German, Italian, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does TourCMS offer?

TourCMS has the following pricing plans:

Subscription

Q. Does TourCMS support mobile devices?

We do not have any information about what devices TourCMS supports

Q. What other apps does TourCMS integrate with?

TourCMS integrates with the following applications:

GloboMailer, Wordpress

Q. What level of support does TourCMS offer?

TourCMS offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials