easyfeedback

4.6 (27)
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Web-based survey and feedback management tool

About easyfeedback

easyfeedback is a web-based survey tool, which helps organizations collect and analyze feedback from customers and employees through custom questionnaires. Features include remote access, real-time evaluation, content randomization, customizable branding, automated workflows, quiz creation, and email notifications.

easyfeedback allows users to create survey questions in different languages and add images, text styles, video, and audio clips. Designers can add logic and filters to the questionnaire process and utilize the answer piping feature to transfer specific text into follow-up queries. Hosts can invite participants by sharing survey links across different platforms (social media, email etc.), using QR code as an introduction or via website integration. The application helps administrators create autonomous groups, grant permissions to individual users, and handle approval procedures for survey publishing.

easyfeedback enables the creation of individual surveys in order to obtain new insights and data and to make better decisions based on these. Typical goals of customers are to increase employee & customer satisfaction and loyalty, to optimize products, offers & services or to improve the user experience with websites. Marketers can use the survey tool to perform target group analysis and product research in order to understand customers' preferences and the brand’s positioning. It also enables supervisors to analyze polls, display results to participants, and create and export reports in multiple formats. Online surveys can be linked to various third-party integrations such as Zapier, Slack, HubSpot, Salesforce, Google Analytics, Microsoft Teams, JIRA and many more.


Key benefits of easyfeedback

- 14 question types: 14 different question types in total.
- Design & Usability: Best possible response rates thanks to individual layout & design and gamification approach.
- Flexible invitation options: Sending invitations via survey link, QR code or website integration.
- Collaboration & Teams: Work together with colleagues on surveys or form self-sufficient teams.
- Gain deep insights: Multiple functions to filter, compare and analyze surveys.


Images

easyfeedback Software - easyfeedback real-time evaluation
easyfeedback Software - easyfeedback survey creation
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easyfeedback Software - easyfeedback real-time evaluation
easyfeedback Software - easyfeedback survey creation
easyfeedback Software - easyfeedback website integration

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Starting Price

€49.00
year
US$29.00
month

Pricing Options

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.6 /5
(27)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 27
Matthias
Matthias
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick insights

Reviewed on 2023/02/01

Pros

APIs; white labeling; working with individual parameters; css-formatting

Cons

Limit of 5k participants per feedback/survey. For small businesses 5k per year and feedback would be much better

Werner
Overall rating
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good SaaS-Tool for Surveys

Reviewed on 2023/02/20

We use it on an everyday base for our media products and awards. Never had any bigger problems with...

We use it on an everyday base for our media products and awards. Never had any bigger problems with it.

Pros

Easy to use, very flexible and reliable. Good customer support. Compliant with DSGVO.

Cons

Usabilty and results could be a little more fancy and should be modernized.

Antonio
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good feedback tool

Reviewed on 2020/04/02

Overall it is very useful tool for our costumers and product development.

Overall it is very useful tool for our costumers and product development.

Pros

Easy to set up questionnaires. Invite and control email responses of your clients and costumers. Good filter options to view questionnaire data. Nice design and quick loading times.

Cons

The api documentation could be a bit better, examples how to set up with different coding environments. Also results are limited.

Alternatives Considered

QuestionPro and SurveyMonkey

Reasons for Switching to easyfeedback

Good price

Response from easyfeedback

Hello Antonio, thanks for your honest feedback. Of course we are happy that you like the features we offer and that we provide added value for your company.

We will use your feedback to further improve our product. We are currently working on the API documentation and result reporting, and we are constantly trying to improve it and show our users all the possibilities.

Your easyfeedback team

Claudia
Overall rating
  • Industry: Newspapers
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best thing? It's so easy to use. Nobody in the business can say they can't get customer...

Reviewed on 2020/04/02

easyfeedback has given us an easy way to ask for user feedback, to recruit probands for inhouse-user...

easyfeedback has given us an easy way to ask for user feedback, to recruit probands for inhouse-user tests, gather leads for events and collect input for our journalism - always protecting the personal data of our readers. We now regularly use easyfeedback surveys to collect data on journalistic questions and publish stories based on that input. easyfeedback has become a vital component of our data-driven storytelling journalism (latest example is our coronavirus diary: https://www.sueddeutsche.de/leben/ergebnisse-corona-umfrage-1.4865673).

Pros

In our media organisation we use easyfeedback intensively and regularly for our high-traffic news sites, apps, newsletters and podcasts. We value it as a powerful survey tool with a reasonable pricing structure and a very quick and competent support team.

It is a real advantage that it has a good user experience and is therefore quick to learn. That made it easy to convince teams across the business to do online surveys for their products.

The automatically created results pages and the filter options on it are brilliant! We often don't export the data for further analysis because all our hypothesis and questions can be answered directly using the provided features.

We love the layout options and are use example surveys. This way everyone in our business can quickly built a good survey matching the look & feel of their particular brand.

Really powerful is easyfeedback in combinatination with the Google Tag Manger. It gives us a lot of control over which user groups see survey invites and over frequency of invites shown.

Cons

1) We would love even more layout options, e. g. the option to use our own fonts, manage logos better.

2) It would be great to save the full questionnaire in one long jpeg for quick structure checks, archiving and proof reading (without having to click through all paths of the survey. At the moment we use a browser screenshot tool but the mouse over menus of always appear when screenshotting and hide the text of some questions.)

Reasons for Choosing easyfeedback

In 2016 we were not happy with the data protection solution of Typeform and felt that managing several teams and users was becoming hard.

Switched From

Typeform

Reasons for Switching to easyfeedback

easyfeedback fulfilled all our requirements, offered the best pricing model and as a German business we preferred a partner in Germany with a support team based in Germany. In our experience big international companies don't provide the same level of quick support and we have often little chance to give input for their roadmap. With easyfeedback we always have a direct line.

Response from easyfeedback

Hello Claudia, we are thrilled by your feedback. We will use your ideas to further improve our product and keep your experience with us on a high level. For all your current and upcoming projects we wish you continued success!

Your easyfeedback Team

Andrea
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy, effective and fun to use

Reviewed on 2024/02/19

My go-to-tool for surveys and customer feedback

My go-to-tool for surveys and customer feedback

Pros

Everybody can easily set up feedback formats, even within the free version.

Cons

I like everything about it, I even mentioned them in my book.

Showing 5 reviews of 27 Read all reviews

easyfeedback FAQs

Below are some frequently asked questions for easyfeedback.

easyfeedback offers the following pricing plans:

  • Starting from: €49.00/year
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

easyfeedback is offered across three pricing plans, outlined below. Starter: €49 per month, €490 per year for 1 user and 500 participants Business: €790 per year for 1 user and 5000 participants Professional: €948 per year for 1 user and 20,000 participants

easyfeedback has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

easyfeedback supports the following languages:

German

easyfeedback supports the following devices:

easyfeedback integrates with the following applications:

Gmail, Google Analytics 360, Google Drive, Google Sheets, HubSpot Marketing Hub, Mailchimp, Microsoft 365, Microsoft Teams, Slack, Zapier, monday.com

easyfeedback offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for easyfeedback.