About easyfeedback

easyfeedback is a web-based survey tool, which helps organizations collect and analyze feedback from customers and employees through custom questionnaires. Features include remote access, real-time evaluation, content randomization, customizable branding, automated workflows, quiz creation, and email notifications.

easyfeedback allows users to create survey questions in different languages and add images, text styles, video, and audio clips. Designers can add logic and filters to the questionnaire process and utilize the answer piping feature to transfer specific text into follow-up queries. Hosts can invite participants by sharing survey links across different platforms (social media, email etc.), using QR code as an introduction or via website integration. The application helps administrators create autonomous groups, grant permissions to individual users, and handle approval procedures for survey publishing.

easyfeedback enables the creation of individual surveys in order to obtain new insights and data and to make better decisions based on these. Typical goals of customers are to increase employee & customer satisfaction and loyalty, to optimize products, offers & services or to improve the user experience with websites. Marketers can use the survey tool to perform target group analysis and product research in order to understand customers' preferences and the brand’s positioning. It also enables supervisors to analyze polls, display results to participants, and create and export reports in multiple formats. Online surveys can be linked to various third-party integrations such as Zapier, Slack, HubSpot, Salesforce, Google Analytics, Microsoft Teams, JIRA and many more.

Pricing starting from:

€49,00/year

  • Free Trial
  • Free Version
  • Subscription

Key benefits of easyfeedback

- 14 question types: 14 different question types in total.
- Design & Usability: Best possible response rates thanks to individual layout & design and gamification approach.
- Flexible invitation options: Sending invitations via survey link, QR code or website integration.
- Collaboration & Teams: Work together with colleagues on surveys or form self-sufficient teams.
- Gain deep insights: Multiple functions to filter, compare and analyze surveys.

Devices

Business size

S M L

Pricing starting from:

€49,00/year

  • Free Trial
  • Free Version
  • Subscription

Images

easyfeedback real-time evaluation
easyfeedback survey creation
easyfeedback website integration
View 4 more
easyfeedback video
easyfeedback screenshot: easyfeedback real-time evaluation easyfeedback screenshot: easyfeedback survey creation easyfeedback screenshot: easyfeedback website integration

Features

Total features of easyfeedback: 51

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Archiving & Retention
  • Behavior Tracking
  • Campaign Analytics
  • Collaboration Tools
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing
  • Feedback Management
  • Gamification
  • Mobile Survey
  • Multi-Language
  • Multiple Format Support
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Website Integration

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Reviews

Overall rating

4,6 /5
(17)
Value for Money
4,5/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,5/5

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Showing 5 reviews of 17
Claudia U.
Overall rating
  • Industry: Newspapers
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best thing? It's so easy to use. Nobody in the business can say they can't get customer...

Reviewed on 2020/04/02

easyfeedback has given us an easy way to ask for user feedback, to recruit probands for...

easyfeedback has given us an easy way to ask for user feedback, to recruit probands for inhouse-user tests, gather leads for events and collect input for our journalism - always protecting the personal data of our readers. We now regularly use easyfeedback surveys to collect data on journalistic questions and publish stories based on that input. easyfeedback has become a vital component of our data-driven storytelling journalism (latest example is our coronavirus diary: https://www.sueddeutsche.de/leben/ergebnisse-corona-umfrage-1.4865673).

Pros

In our media organisation we use easyfeedback intensively and regularly for our high-traffic news sites, apps, newsletters and podcasts. We value it as a powerful survey tool with a reasonable pricing structure and a very quick and competent support team.

It is a real advantage that it has a good user experience and is therefore quick to learn. That made it easy to convince teams across the business to do online surveys for their products.

The automatically created results pages and the filter options on it are brilliant! We often don't export the data for further analysis because all our hypothesis and questions can be answered directly using the provided features.

We love the layout options and are use example surveys. This way everyone in our business can quickly built a good survey matching the look & feel of their particular brand.

Really powerful is easyfeedback in combinatination with the Google Tag Manger. It gives us a lot of control over which user groups see survey invites and over frequency of invites shown.

Cons

1) We would love even more layout options, e. g. the option to use our own fonts, manage logos better.

2) It would be great to save the full questionnaire in one long jpeg for quick structure checks, archiving and proof reading (without having to click through all paths of the survey. At the moment we use a browser screenshot tool but the mouse over menus of always appear when screenshotting and hide the text of some questions.)

Response from easyfeedback

Hello Claudia, we are thrilled by your feedback. We will use your ideas to further improve our product and keep your experience with us on a high level. For all your current and upcoming projects we wish you continued success!

Your easyfeedback Team

Tim W.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Feedback

Reviewed on 2020/04/02

Schnell und einfach. Bis auf Startschwierigkeiten bisher keine Probleme.

Schnell und einfach. Bis auf Startschwierigkeiten bisher keine Probleme.

Pros

Sehr einfache Bedienung
Gute Aufbereitung der Auswertungen
Gutes Preis-Leistungs-Verhältnis

Cons

Folgenschwere Probleme beim Start einer wichtigen Umfrage, die uns ca. 50 Teilnehmer gekostet hat.

Response from easyfeedback

Hallo Tim, vielen Dank fur Dein Feedback. Schon zu horen, dass Dir die Arbeit mit unserem Umfrage-Tool gefallt und Du zufrieden bist.

Es tut uns leid, dass Ihr anfangliche Probleme bei der Nutzung hattet und easyfeedback nicht im vollen Umfang nutzen konnten. Falls weiterhin Probleme bestehen oder wir helfen konnen, zogere bitte nicht uns zu kontaktieren!

Dein easyfeedback Team

Ines K.
Overall rating
  • Industry: Utilities
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Erste Schritte

Reviewed on 2020/07/03

Gut

Gut

Pros

Einstellungen leicht verständlich, toller Kundensupport!

Cons

Wenn man Fragebögen dupliziert werden Einstellungen nicht übernommen; Der Schritt zum "Fragebögen veröffentlichen" sollte besser erklärt sein, da man hier nichts falsch machen will

Response from easyfeedback

Hallo Ines, danke fur dein Feedback. Schon zu horen, dass dir unser Kundensupport gefallt. Deinen Vorschlag werden wir direkt an die Entwicklung weiterleiten. Viel Erfolg weiterhin!

Dein easyfeedback-Team

Pawel S.
Overall rating
  • Industry: Market Research
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Meine Erfahrungen

Reviewed on 2020/04/05

Pros

Einfache und intuitive Programmierung der Fragebögen. Kundenwünsche werden ernst genommen und implementiert. Motiation der Mitarbeiter mit unseren Projekten zu wachsen.

Cons

In der Vergangenheit war die Stabilität und Performance nicht immer gegeben. Stellenweise Probleme mit SPSS Export.

Response from easyfeedback

Hallo Pawel, vielen Dank fur Dein Feedback. Wir freuen uns, dass Dir easyfeedback gefallt und werden auch weiterhin an unserem Tool arbeiten, um maximalen Erfolg und eine bestmogliche Erfahrung zu gewahrleisten.

Dein easyfeedback Team

Antonio B.
Overall rating
  • Industry: Sports
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good feedback tool

Reviewed on 2020/04/02

Overall it is very useful tool for our costumers and product development.

Overall it is very useful tool for our costumers and product development.

Pros

Easy to set up questionnaires. Invite and control email responses of your clients and costumers. Good filter options to view questionnaire data. Nice design and quick loading times.

Cons

The api documentation could be a bit better, examples how to set up with different coding environments. Also results are limited.

Response from easyfeedback

Hello Antonio, thanks for your honest feedback. Of course we are happy that you like the features we offer and that we provide added value for your company.

We will use your feedback to further improve our product. We are currently working on the API documentation and result reporting, and we are constantly trying to improve it and show our users all the possibilities.

Your easyfeedback team

Showing 5 reviews of 17 Read all reviews

easyfeedback FAQs

Below are some frequently asked questions for easyfeedback.

easyfeedback offers the following pricing plans:

  • Starting from: €49,00/year
  • Pricing model: Free, Subscription
  • Free Trial: Not Available

We do not have any information about easyfeedback features

easyfeedback has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages easyfeedback supports

easyfeedback supports the following devices:

easyfeedback integrates with the following applications:

Gmail, Google Analytics, Google Drive, Google Sheets, HubSpot Marketing Hub, Mailchimp, Microsoft 365, Microsoft Teams, Slack, Zapier, monday.com

easyfeedback offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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