About Firsthand

Firsthand is a cloud-based alumni networking platform designed to help universities engage with students, employers, and prospects using mentoring programs and virtual events. Administrators can create online campus communities to enlist students as ambassadors or alumni as mentors and host group discussions, open houses, and one-on-one meetings on a centralized dashboard.

Higher educational institutions can utilize Firsthand to create, organize, and manage mentoring programs for different departments and provide additional access for instructors to modify sessions according to requirements. It includes a reporting and analytics module, which lets departments quantify, score, and visualize the performance of student interactions and relationships. Universities can also use virtual career fairs to let employers create custom virtual booths, conduct live events, display job openings, engage with students via group chats, and gain insights into attendees' preferences.

Firsthand facilitates integration with applications, which are already in use by organizations such as LinkedIn, Salesforce, Oracle Netsuite, Simplicity, Microsoft Outlook, and more. It also lets educational institutions run targeted email campaigns, build onboarding pathways for students, and provide access to webinars, resources, and knowledge base content on a unified platform.

Pricing starting from:

US$7 600,00/month

  • Free Trial
  • Subscription
View Pricing Plans

Devices

Business size

S M L

Pricing starting from:

US$7 600,00/month

  • Free Trial
  • Subscription
View Pricing Plans

Images

Firsthand alumni engagement
Firsthand virtual career chats
Firsthand engagement metrics
View 4 more
Firsthand video
Firsthand screenshot: Firsthand alumni engagement Firsthand screenshot: Firsthand virtual career chats Firsthand screenshot: Firsthand engagement metrics

Features

Total features of Firsthand: 48

  • AI-based Matching
  • API
  • Action Item Tracking
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendee Management
  • Billing & Invoicing
  • Campaign Management
  • Chat/Messaging
  • Client Management
  • Conferencing
  • Content Library
  • Customizable Branding
  • Email Marketing
  • Engagement Analytics
  • Event Management
  • Event Triggered Actions
  • Forum / Discussion Board
  • Fundraising Management
  • Job Management
  • Jobs Board
  • Knowledge Base Management
  • Lead Generation
  • Lead Qualification
  • Learning Management
  • List Management
  • Live Streaming Software
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Mentor/Coach Matching
  • Mentoring Program Management
  • Online Forums
  • Online Registration
  • Opportunity Management
  • Participant Profiles
  • Progress Tracking
  • Prospecting Tools
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Two-Way Audio & Video
  • Virtual Lobby

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Reviews

Overall rating

4,5 /5
(41)
Value for Money
4,5/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,6/5

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Showing 5 reviews of 41
Denise W.
Overall rating
  • Industry: Higher Education
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Client Experience

Reviewed on 2020/08/14

Pros

The software works really well and has helped thousands of students and alumni at our university connect to have meaningful conversations. What most impresses me about Firsthand is the dedication the entire company has to help their clients solve solutions. This spring Firsthand helped my university deliver a virtual career fair for the first time. This event would have been otherwise canceled, and hundreds of teaching credential students would have missed out on the opportunity to connect with potential employers. [SENSITIVE CONTENT HIDDEN] and his team worked tirelessly to support us. They were innovative, problem solvers, that were not afraid to dive into a new project with us. I would full-heartedly recommend Firsthand to any university.

Cons

I have no cons to report. My experience was positive all around.

Ben E.
Overall rating
  • Industry: Higher Education
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Platform That Has Extended the Value of our Organization

Reviewed on 2020/08/13

Overall, as mentioned previously, the platform has been invaluable. We're very happy with what it...

Overall, as mentioned previously, the platform has been invaluable. We're very happy with what it is doing for us and our organization and the potential it creates for connecting members with like-minded professional aspirations or skill sets.

Pros

With Firsthand, our organization was able to launch what we call the Delta Chi Mentorship Network. This created an opportunity for us to connect our members throughout North America with one another to offer coaching or mentoring and to seek professional guidance and advise. It has been invaluable in expanding the experience associated with membership in our organization. Thus far, the user-friendly interface has been one of the biggest selling points.

Cons

As we continue to seek ways in which we can contour the platform to our needs, we've seen limitations in the way we, without the assistance of tech support, are able to customize the platform. For some of the pages, we've had asks about enhanced visual customization, from using images as title banners, etc.
Currently, we cannot do that.

Will P.
Overall rating
  • Industry: Higher Education
  • Company size: 1 001-5 000 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A platform with great potential

Reviewed on 2020/08/13

Pros

-Very easy account registration process.
-Intuitive user interface - mimicking a 'tinder' approach to mentoring.
- Takes out a lot of the fear of being rejected when it comes to networking. Makes it very easy and 'risk free'.
- Flexibility for students to select what sort of outcome or conversation they want with their mentor.
- Convenient scheduling tool to allow students to find a time to speak with a mentor without having to play - diary 'ping pong' between them and advisor.
- Dial-in option easy to speak with advisor and retains students privacy of personal number.
- Access to global network of advisors.

Cons

- Very U.S centric, so less relevant for those seeking mentorship within a U.K context.
- Could benefit from a wider range of mentors across different roles / industries / sectors.
- Webinar content appears to be more targeted at more experienced hires - could benefit from more content focused on early careers.

Juan M.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An excellent way to engage your community

Reviewed on 2019/12/09

It has been great, for us it's a really cost-effective way to engage with our most engaged alumni,...

It has been great, for us it's a really cost-effective way to engage with our most engaged alumni, to promote engagement with the school since the time our cohorts are studying and make sure that employability and visibility of our graduates also keeps very high.

Pros

Firsthand is easily one of our best sources to source people that are very committed to our brand and values. It also provides a better student experience to RSMers that can find fascinating people and get to know about their journey after university and how to get there.

Cons

The internal e-mail tool is fantastic to engage people however, it is VERY limited in the customization and branding that you can use. This tool only has very basic text options to engage your community which is a shame because the response rate is great.

Nichole P.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Firsthand Platform

Reviewed on 2020/08/13

Firsthand has helped us streamline our mentoring program, but it could still use some improvements....

Firsthand has helped us streamline our mentoring program, but it could still use some improvements. The customer support should be a little better and faster. Also, I feel like the users should have an option as to whether to contact the admin or the user support directly through the platform.

Pros

The combination of features is helpful for different purposes other than mentoring, but it especially drives those one-on-one mentoring connections.

Cons

The current registration process is a little long and tiresome. Additionally, it needs to be more customizable, which I know the developers are working on, but the original product we started using over a year ago was very rigid.

Showing 5 reviews of 41 Read all reviews

Firsthand FAQs

Below are some frequently asked questions for Firsthand.

Firsthand offers the following pricing plans:

  • Starting from: US$7 600,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Firsthand pricing starts at $7600 per year. Contact Firsthand for further pricing details.

We do not have any information about Firsthand features

Firsthand has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Firsthand supports

Firsthand supports the following devices:

Firsthand integrates with the following applications:

Blackbaud Enrollment Management System, Ellucian, Google Calendar, Handshake, LinkedIn for Business, Microsoft Outlook, NetSuite, Simplicity

Firsthand offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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