--- description: Learn how UserTesting can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UserTesting Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [UserTesting](/software/1985015/usertesting) # UserTesting Canonical: https://www.getapp.za.com/software/1985015/usertesting Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/1985015/usertesting?page=2) > UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering. > > Verdict: Rated **4.5/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of UserTesting UserTesting enables every organization to optimize the customer experience using human insights. The on-demand human insights platform lets companies across industries make fast accurate customer-first decisions at every level. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 130 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UserTesting - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$250,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact UserTesting for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - A/B Testing - Activity Dashboard - Alerts/Notifications - Audience Targeting - Collaboration Tools - Communication Management - Customer Experience Management - Customer Segmentation - Customizable Fields - Customizable Forms - Dashboard - Drag & Drop - Email Reminders - Engagement Tracking - Feedback Management - For Mobile - For Websites - Geotargeting - Multi-Channel Data Collection - Performance Metrics ## Integrations (5 total) - Google Calendar - Jira - Microsoft Outlook - Slack - Trello ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [User Experience Software](https://www.getapp.za.com/directory/1287/ux/software) - [User Testing Software](https://www.getapp.za.com/directory/2075/user-testing/software) - [Product Management Software](https://www.getapp.za.com/directory/991/product-management/software) ## Alternatives 1. [Lyssna](https://www.getapp.za.com/software/2041995/usabilityhub-1) — 4.6/5 (86 reviews) 2. [Dovetail](https://www.getapp.za.com/software/128343/dovetail-app) — 4.6/5 (97 reviews) 3. [Userlytics](https://www.getapp.za.com/software/121415/userlytics) — 4.7/5 (55 reviews) 4. [TryMyUI](https://www.getapp.za.com/software/239231/trymyui) — 4.0/5 (23 reviews) 5. [XM for Strategy & Research](https://www.getapp.za.com/software/100394/strategy-and-research) — 4.7/5 (424 reviews) ## Reviews ### "Easy Money" — 5.0/5 > **Lorali** | *01 December 2018* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: This software is simple to use. It is very self explanatory and I get paid for my opinion about the website I am testing. If you are accepted as a tester, it is well worth your time for short testing sessions that pay at least $10 each. > > **Cons**: I wish I had more opportunities for multiple tests a day to ultimately earn more extra income on the side. > > This software is great all around. It is an opportunity to earn extra income on the side all while giving your opinion about using certain websites. Easy work. Every time I have come across glitches in the software, I have had great experiences with customer support. Fast response and always help solve the issue. ----- ### "My Go To tool for Testing" — 4.0/5 > **Maria** | *31 August 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: One of the most thrilling parts of this project has been when I've set up a test, added the details of the types of users I'm looking to test, launching it and viewing a live feed of candidates found. There is a sense of excitement involved in this process and I really like that usertesting.com makes that an aspect that I can see. > > **Cons**: Not many tools for reviewing the feedback from users. Currently, I can speed up the frame rate and view the sections where my tasks/questions were listed for the participant, but it feels like this is an area that has more potential in terms of tools and features. Setting up a test is seamless, however reviewing it is rather dull. It would be great to see more interactive tools or insights about the participants, or maybe more tips on how to improve the test in the future. > > My experience has been generally really good and it's my go to tool for testing. The pool of participants is so large, I feel like I'm getting feedback at a faster pace than I would with other tools. ----- ### "Usability Testing made simple" — 3.0/5 > **Craig** | *01 August 2020* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: I use UserTesting platform to do website usability testing for my own e-commerce site. So, I can know if my customers are having issues with how my website is designed or if its content is not relevant to customers' expectations. I hire testers through UserTesting platform at an affordable cost. And, give a specific use case. For example, browse a product detail page and confirm if the user was able to navigate to it quickly. And, once the user landed on product detail page, did he find the content per his needs. I was able to improve conversion rate and revenue driven from my e-commerce site through UserTesting. > > **Cons**: I sometimes get test results where the audio and video of the user test is not of top quality. Because the user may not have the best headphone or microphone or a stable noise-free environment when testing. If UserTesting team can ensure testing equipment used is of highest quality, the insights gleaned from those tests will be more reliable and actionable for e-commerce businesses like mine. Additionally, sample size of user tests is sometimes too low to trust the results. Because only one or two testers may have tested a specific use case. So, the user testing team should ensure minimum number of test results. > > My overall experience with UserTesting platform is good because it was able to help me determine user experience hurdles which my customers were facing. So, I could combine those qualitative insights with quantitative analytics from Google and come up with an optimization plan for my website. Once I fixed those high priority usability issues, I saw a high lift in customer engagement, drop in cart abandonment and spike in conversions. Hence, the dollars invested in UserTesting to test my website more than paid for it. ----- ### "Superb platform for getting user feedback." — 5.0/5 > **Bartosz** | *02 November 2018* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: Clear and transparent rules and guidelines for their tests. They ask their testers to be as thorough as possible, and I am certain, that the feedback coming to the client is accurate and worth the money. > > **Cons**: Literally nothing. They are fair and their UX testing gets the job done. > > I've been a participant in their tests. The recording app is light, doesn't affect the performance of user's PC, and the pay is competitive. ----- ### "Great for user testin\!" — 5.0/5 > **Evelyn** | *18 October 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: This tool is great for usability studies. It is easy to create a study and launch it using their panel. > > **Cons**: I do not like that they are only used for usability testing. There are a lot more methods that i would like them to integrate. > > Overall, it is a great usability study tool however it lacks depth as a tool. it does not have all the features of other tools. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/1985015/usertesting?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/1985015/usertesting) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data