Wingman

Conversation intelligence tool for growing sales teams

4,5 /5 (79 reviews) Write a Review!

Wingman Overview

What is Wingman?

Wingman is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, and real-time coaching.

Wingman is designed to help businesses of all sizes audit and analyse sales calls using artificial intelligence (AI) technology. Sales representatives can use cue cards during ongoing sales calls to resolve customer queries and review customer conversations through automated audio and video recordings.

Wingman lets managers track the performance of agents, provide training to account executives and sales development representatives (SDRs) to improve customer engagement, and measure key performance indicators in real-time. The platform enables supervisors to streamline the onboarding processes for new employees and provide feedback on sales calls. The integrated reporting module allows administrators to gain insights into the employees’ performance and learners’ activities through KPIs and analytics.

Wingman facilitates integration with various customer relationship management (CRM) and video conferencing platforms such as HubSpot, Salesforce, Microsoft Dynamics 365, Pipedrive, LeadSquared, Zoom, Google Meet, Microsoft Teams, and more. Other features include an activity dashboard, custom alerts, analytics, call transcriptions, and asynchronous learning.

Wingman Overview

Pricing

Starting from
US$500,00/year

Pricing options

Free Trial
Subscription
Value for money

Wingman offers a 60-day free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below:
Pro - $500 billed annually per representative
Business - $750 billed annually per representative
Enterprise - Please contact String systems directly for pricing information.


Wingman Features

Devices
Business size
S M L
Markets
United States, India
Supported Languages
English

Media

Wingman deals
Wingman contacts
Wingman integration settings
Wingman video Wingman screenshot: Wingman deals Wingman screenshot: Wingman contacts Wingman screenshot: Wingman integration settings Wingman screenshot: Wingman screenshot: Wingman screenshot:

Wingman Reviews

Wingman Reviews

Overall rating
4,5
/
5
Excellent
45

Very good
32

Average
2

Poor
0

Terrible
0

Value for Money
4,6
Features
4,5
Ease of Use
4,7
Customer Support
4,7
97% recommended this app
Abhilash (archie) M.

True to the name, a sales rep/manager's sidekick

True to its name, Wingman has empowered the sales team at Chargebee to adapt, coach and share tribal knowledge easily. We have active sessions where teams discuss calls and offer their thoughts and ideas on specific use cases and scenarios, objections that come up on the call.


Jon T.

Insanely great sales coaching tool - I can "attend" every meeting without attending.

GREAT! I love it, it's a game changer for coaching.


Jeremiah F.

Wingman - The Eyes & Ears of your Crucial Conversations

I have to say I find the software intriguing. I think the features it now offers with the transcription of complete calls, the ability to break down different parts of a call by each participant and provide instant feedback to others is a GAMECHANGER in both sales coaching and personal development.


Brenan L.

Potential to be an asset to the sales team


Aastha N.

A robust and effective tool for Call Tracking and storage

My overall experience with Wingman has been pretty great. It is a very robust and easy to use tool for tracking calls. It acts as a repository for all our calls and is integrates well with our internal tools. The AI feature is great and mostly accurate. It makes searching for specific words in a transcript easy.
Their UI is also pretty intuitive and easy to navigate through.We use it for Sales coaching , recording internal calls as well as client meetings.


Abhilash (archie) M.
Industry: Computer Software
Company size: 201-500 Employees

True to the name, a sales rep/manager's sidekick

Used Daily for 1+ year
Reviewed on 2019/12/10
Review Source: Capterra

True to its name, Wingman has empowered the sales team at Chargebee to adapt, coach and share tribal knowledge easily. We have active sessions where teams discuss calls and offer their thoughts and ideas on specific use cases and scenarios, objections that come up on the call.

Pros

The easy implementation and setup is just magic. The powerful integrations with Zoom and Outreach have made adapting, coaching, and knowledge sharing within the sales team seamless

Cons

Although no complaints, Wingman could do a better job in automating note taking and integrating these notes into specific sections of the call as well as logging them into the sales CRM

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jon T.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Insanely great sales coaching tool - I can "attend" every meeting without attending.

Used Daily for 1+ year
Reviewed on 2020/04/16
Review Source: Capterra

GREAT! I love it, it's a game changer for coaching.

Pros

Love being able to watch meetings on fast speed, comment for coaching, and move on. It's so much better than other ways we were coaching before, with manual zoom recordings.

Cons

The ONLY feature missing is the ability to view meetings live as they happen, via Wingman. Gong has that, but there is a 45 second delay which makes it effectively useless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeremiah F.
Industry: Industrial Automation
Company size: 11-50 Employees

Wingman - The Eyes & Ears of your Crucial Conversations

Used Weekly for Free Trial
Reviewed on 2020/12/20
Review Source: Capterra

I have to say I find the software intriguing. I think the features it now offers with the transcription of complete calls, the ability to break down different parts of a call by each participant and provide instant feedback to others is a GAMECHANGER in both sales coaching and personal development.

Pros

The ability to review and summarize each speaker's dialogue and talking points. I am able to review the context in full for parts of the conversation I might have missed or just overlooked altogether.

Cons

I think there could be further instructions on how to implement the software on different types of calls - E.g. Instant Zoom calls as opposed to scheduled calls that it picks up from your calendar

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Brenan L.
Industry: Computer Software
Company size: 11-50 Employees

Potential to be an asset to the sales team

Used Weekly for Free Trial
Reviewed on 2019/11/06
Review Source: Capterra

Pros

The product features and the way it is designed to assist Sales teams gives the platform potential. The ability to have play cards delivered not just based on verbatim phrases but contextual phrases will be amazing. The AI analysis of the conversation also will be amazing.

Cons

The platform is still in its early days and the AI algorithms for speech recognition and contextual understanding is still rudimentary. The platform has improved its stability in the time we have trialled the product, however it is still prone to dropouts.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Aastha N.
Industry: Internet
Company size: 201-500 Employees

A robust and effective tool for Call Tracking and storage

Used Daily for 6-12 months
Reviewed on 2020/09/21
Review Source: Capterra

My overall experience with Wingman has been pretty great. It is a very robust and easy to use tool for tracking calls. It acts as a repository for all our calls and is integrates well with our internal tools. The AI feature is great and mostly accurate. It makes searching for specific words in a transcript easy.
Their UI is also pretty intuitive and easy to navigate through.We use it for Sales coaching , recording internal calls as well as client meetings.

Pros

It builds call scripts for all calls making it easy to search for phrases.

It integrates well with Salesforce and Gmail.

You can share call scripts with your teammates, add comments or feedback .

It is 70% accurate with the recordings an d its AI capability is great.

Cons

Wingman can work on improving its accuracy . The AI feature is accurate like 70% of the times. Apart from that there's nothing else I would want Wingman to change.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 79 user ratings
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Wingman Pricing

Wingman Pricing

Starting from
US$500,00/year
Free Trial
Subscription
Value for money

Wingman offers a 60-day free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below:
Pro - $500 billed annually per representative
Business - $750 billed annually per representative
Enterprise - Please contact String systems directly for pricing information.

Wingman offers a 60-day free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below:
Pro - $500 billed annually per representative
Business - $750 billed annually per representative
Enterprise - Please contact String systems directly for pricing information.

Value for Money
4,6/5
Based on 79 user ratings
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Wingman Features

Wingman Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,5/5
Based on 79 user ratings
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Categories

Additional information for Wingman

Additional information for Wingman

Key features of Wingman

  • Call Recording
  • Content Management
  • Dashboard
  • File Transfer
  • On-Demand Recording
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Record & Playback ability
  • Sentiment Analysis
  • Training Management

Benefits

Get better visibility into sales calls - With automatic audio and video recording, get better visibility into your teams sales calls. Track the progress of all your prospects in the deal pipeline.

Asynchronous sales coaching - You won't miss being in the office to share or receive feedback on sales calls. With Wingman, you can tag reps and add comments on sales calls for feedback.

Realtime note-taking and cues - You don't have to juggle between notepads and memorizing all documentation. Wingman's real-time notes and automated Cue cards will help you to have better conversations.

Wingman FAQs

Wingman FAQs

Below are some frequently asked questions for Wingman.

Q. What type of pricing plans does Wingman offer?

Wingman offers the following pricing plans:

Starting from: US$500,00/year

Pricing model: Subscription

Free Trial: Available

Wingman offers a 60-day free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below: Pro - $500 billed annually per representative Business - $750 billed annually per representative Enterprise - Please contact String systems directly for pricing information.

Q. What are the main features of Wingman?

Wingman offers the following features:

  • Call Recording
  • Content Management
  • Dashboard
  • File Transfer
  • On-Demand Recording
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Record & Playback ability
  • Sentiment Analysis
  • Training Management

Q. Who are the typical users of Wingman?

Wingman has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Wingman support?

Wingman supports the following languages:

English

Q. What type of pricing plans does Wingman offer?

Wingman has the following pricing plans:

Subscription

Q. Does Wingman support mobile devices?

We do not have any information about what devices Wingman supports

Q. What other apps does Wingman integrate with?

Wingman integrates with the following applications:

Aircall, BlueJeans, Google Calendar, LeadSquared, Microsoft Dynamics 365 Business Central, Microsoft Outlook, Outreach, Pipedrive, Salesforce Sales Cloud, Slack

Q. What level of support does Wingman offer?

Wingman offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base