About Wingman

Wingman is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, and real-time coaching.

Wingman is designed to help businesses of all sizes audit and analyse sales calls using artificial intelligence (AI) technology. Sales representatives can use cue cards during ongoing sales calls to resolve customer queries and review customer conversations through automated audio and video recordings.

Wingman lets managers track the performance of agents, provide training to account executives and sales development representatives (SDRs) to improve customer engagement, and measure key performance indicators in real-time. The platform enables supervisors to streamline the onboarding processes for new employees and provide feedback on sales calls. The integrated reporting module allows administrators to gain insights into the employees’ performance and learners’ activities through KPIs and analytics.

Wingman facilitates integration with various customer relationship management (CRM) and video conferencing platforms such as HubSpot, Salesforce, Microsoft Dynamics 365, Pipedrive, LeadSquared, Zoom, Google Meet, Microsoft Teams, and more. Other features include an activity dashboard, custom alerts, analytics, call transcriptions, and asynchronous learning.

Pricing starting from:

US$60,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Wingman

Key benefits of Wingman

Get better visibility into sales calls - With automatic audio and video recording, get better visibility into your teams sales calls. Track the progress of all your prospects in the deal pipeline.

Asynchronous sales coaching - You won't miss being in the office to share or receive feedback on sales calls. With Wingman, you can tag reps and add comments on sales calls for feedback.

Realtime note-taking and cues - You don't have to juggle between notepads and memorizing all documentation. Wingman's real-time notes and automated Cue cards will help you to have better conversations.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, India, United States, South Africa

Supported Languages

Not provided by vendor

Pricing starting from:

US$60,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Wingman

Images

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Features

Total features of Wingman: 84

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Asynchronous Learning
  • Audio / Video Conferencing
  • Automatic Call Distribution
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Conversation Intelligence
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Management
  • Document Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • File Transfer
  • For Sales Teams/Organizations
  • Gamification
  • Goal Management
  • Interaction Tracking
  • Knowledge Management
  • Lead Management
  • Learning Management
  • Learning Paths/Tracks
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Training Management

Alternatives

Gong.io

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Chorus

4,7
#2 Alternative to Wingman
Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern...

Balto

4,8
#3 Alternative to Wingman
Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial...

Virtual Observer

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#4 Alternative to Wingman
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Reviews

Overall rating

4,6 /5
(182)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,7/5

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Showing 5 reviews of 182
Abhilash (archie) M.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

True to the name, a sales rep/manager's sidekick

Reviewed on 2019/12/10

True to its name, Wingman has empowered the sales team at Chargebee to adapt, coach and share...

True to its name, Wingman has empowered the sales team at Chargebee to adapt, coach and share tribal knowledge easily. We have active sessions where teams discuss calls and offer their thoughts and ideas on specific use cases and scenarios, objections that come up on the call.

Pros

The easy implementation and setup is just magic. The powerful integrations with Zoom and Outreach have made adapting, coaching, and knowledge sharing within the sales team seamless

Cons

Although no complaints, Wingman could do a better job in automating note taking and integrating these notes into specific sections of the call as well as logging them into the sales CRM

Tina R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Experience with Wingman

Reviewed on 2021/11/29

Have used the product already 2 months and overall I am happy. So far so good
Thanks for a nice,...

Have used the product already 2 months and overall I am happy. So far so good
Thanks for a nice, easy to use product

Pros

Transcript part is the most important and useful feature, we are using when doing our calls. It makes the CSM job much easier

Cons

Currently can't provide a relevant answer, as I have been using Wingman for almost 2 months.
I will definitely provide feedback once I manage to make use of all other features

Brenan L.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Potential to be an asset to the sales team

Reviewed on 2019/11/06

Pros

The product features and the way it is designed to assist Sales teams gives the platform potential. The ability to have play cards delivered not just based on verbatim phrases but contextual phrases will be amazing. The AI analysis of the conversation also will be amazing.

Cons

The platform is still in its early days and the AI algorithms for speech recognition and contextual understanding is still rudimentary. The platform has improved its stability in the time we have trialled the product, however it is still prone to dropouts.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing UX, great team, company on the rise!

Reviewed on 2021/11/23

Mostly handoffs amongst different departments, sales coaching, as well as onboarding for new...

Mostly handoffs amongst different departments, sales coaching, as well as onboarding for new employees.

Pros

The UX of Wingman competes with some of the best in their class. Best bang for your buck, and willing to help fellow startups on pricing packages that adjust to your growth potential. From the beginning, the sales team was understanding, and at no point did we feel pressure on signing a contract. We first analyzed other platforms, and they all seemed to want to pressure us into signing even though timing didn't make sense at the time. Props to the entire sales team regarding this point. Furthermore, they actively listen to our needs and are improving the platform adjusting to their customer's needs.

Cons

For right now, Wingman can't transcribe Spanish voice (which is the core of our business). Raised this point to our sales rep, and a request has been put forth in order to prioritize this request in their product roadmap.

Alternatives Considered

Gong.io

Reasons for Switching to Wingman

Their UX, simplicity, team, and pricing
Drew M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly effective tool for sales recording - and affordable

Reviewed on 2022/01/07

The team has been super supportive with any question I've had

The team has been super supportive with any question I've had

Pros

The price point is right, and it took literally 8 hours from signing up on the website to using it for my first call. It's got quite a robust feature set, and it's really easy for me to share findings / insights / recordings from my call with my team

Cons

The transcription isn't perfect, but I'm usually able to get close enough and then hop into the video recording

Alternatives Considered

Gong.io

Reasons for Switching to Wingman

More affordable and same feature set.
Showing 5 reviews of 182 Read all reviews

Wingman FAQs

Below are some frequently asked questions for Wingman.

Wingman offers the following pricing plans:

  • Starting from: US$60,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Wingman offers a 7-day free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below: Growth - $60 per month per user billed annually Accelerator - $90 per month per user billed annually Enterprise - $110 per month per user billed annually

Wingman has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Wingman supports

Wingman supports the following devices:

Wingman integrates with the following applications:

Aircall, BlueJeans, Dynamics 365 Business Central, Freshsales, Google Calendar, Google Meet, HubSpot CRM, LeadSquared, Microsoft Outlook, Microsoft Teams, Outreach, Pipedrive, SalesLoft, Salesforce Sales Cloud, Slack, Zoom Meetings

Wingman offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Wingman.