About Zero Incident Framework

Zero Incident Framework is an AI-enabled platform that assists businesses with proactive detection and remediation of IT incidents. Features include auto-discovery, real-time topology mapping, chatbots, workflow automation, root cause analysis, capacity orchestration, and KPI tracking.

Zero Incident Framework helps engineers monitor infrastructure performance through application health and user experience index, detect anomalies, and recognize unusual behavior patterns through historical and real-time data insights. Service desk professionals can use the applications’ dashboard to inspect support ticket metrics such as estimated time to complete, recommended resolutions, and sentiment analytics.

Zero Incident Framework also allows administrators to track employee productivity in real-time and discover unauthorized access. Businesses can also forecast ticket volume spikes, resource utilization, network bandwidth, and storage capacity.

Zero Incident Framework offers integration with various third-party platforms such as Workplace by Facebook, WhatsApp, ServiceNow, ManageEngine, Splunk, Apica, SolarWinds, and more. It helps eliminate duplicate incidents as well as false positives and sorts them based on priorities.


Business size



Zero Incident Framework case management
Zero Incident Framework monitoring
Zero Incident Framework forecasting
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Zero Incident Framework screenshot: Zero Incident Framework case management Zero Incident Framework screenshot: Zero Incident Framework monitoring Zero Incident Framework screenshot: Zero Incident Framework forecasting


Total features of Zero Incident Framework: 47

  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Baseline Manager
  • Behavior Tracking
  • Corrective and Preventive Actions (CAPA)
  • Data Visualization
  • Diagnostic Tools
  • Duplicate Detection
  • Exceptions Management
  • For Healthcare
  • Forecasting
  • Full Transaction Diagnostics
  • Historical Trend Analysis
  • Incident Management
  • Incident Reporting
  • Issue Management
  • Issue Tracking
  • Machine Learning
  • Mobile App
  • Monitoring
  • Performance Analysis
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Production Tracking
  • Progress Tracking
  • Real Time Data
  • Real Time Monitoring
  • Real-time Updates
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Request Assignment
  • Resource Management
  • Root Cause Analysis
  • Sentiment Analysis
  • Server Monitoring
  • Support Ticket Management
  • Third Party Integrations
  • Trace individual transactions
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Visual Analytics
  • Visual Discovery
  • Workflow Management



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Zero Incident Framework FAQs

Below are some frequently asked questions for Zero Incident Framework.

Zero Incident Framework offers the following pricing plans:

  • Starting from: US$5,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Zero Incident Framework offers a 45 days free trial of ZIF-Business Xpress, after which the software is available for $5 per month per user.

We do not have any information about Zero Incident Framework features

Zero Incident Framework has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Zero Incident Framework supports

Zero Incident Framework supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zero Incident Framework integrates with the following applications:

Apica, Cherwell Service Management, Connect, Dynatrace, ManageEngine ServiceDesk Plus, Microsoft Azure, Microsoft Outlook, New Relic One, OTRS, ServiceNow, SolarWinds Service Desk, Splunk Cloud, SysAid, Workplace by Facebook

Zero Incident Framework offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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