One to One Plus

Asset and help desk management software for K-12 schools

About One to One Plus

One to One Plus is a cloud-based asset management software that helps schools record and track inventory and manage help desk processes. Features include data import/export, auditing, notifications, user profile creation, automated workflows, and compliance management.

The application enables administrators to maintain asset details including device type, purchase history, funding source, and assigned users. Staff members can collect signed forms and fees before assigning devices to students and create work orders for damaged items. One to One Plus helps users reconcile assets via barcodes, QR codes or IDs in order to identify missing or misplaced assets. It also generates, prints, and sends receipts to users via emails and collects payments for insurance, damaged or lost devices.

Using the help desk management module, students or faculty members can submit device repairs or replacements requests, which automatically routes to suitable technicians. The dashboard enables supervisors to visualize ongoing operations through charts and graphs in real-time and create custom views by applying filters.

Devices

Business size

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Images

One to One Plus asset management
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Features

Total features of One to One Plus: 57

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Reports
  • Data Import/Export
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Electronic Signature
  • Email Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Independent/Private
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Processing
  • K-12
  • Mobile Access
  • Preventive Maintenance
  • Procurement Management
  • Product Identification
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Routing
  • Scheduled / Automated Reports
  • Scheduling
  • School District
  • Search/Filter
  • Student Information/Records
  • Support Ticket Management
  • Tagging
  • Task Management
  • Ticket Management
  • User Management
  • Work Order Creation
  • Work Order Management

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Reviews

Overall rating

4,8 /5
(28)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
5/5

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Showing 5 reviews of 28
Jim R.
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product to manage Chromebooks Assets integrate Google Console, AD & Your Student Info...

Reviewed on 2019/04/15

We find that using One to One Plus has allowed us to manage a school based 1 to 1 device program...

We find that using One to One Plus has allowed us to manage a school based 1 to 1 device program such as Chromebooks without all the headaches. We couldn't manage without it. The company is very responsive and listens to our requests. Bugs have been infrequent. We are able to minimize theft and other loss events through timely detection of missing devices. If you have a school based 1 to 1 device program you should evaluate / consider One to One plus!!

Pros

This product helps us manage our Chromebooks in a school 1 to 1 program. It keeps AD, Google Console and our student information system synced up (PowerSchool and others). It handles the daily operations, the beginning and end of school tasks, and complete lifecycle. While we bought it specifically for our Chromebook program it also helps us manage all our technology assets. The company adds new features regularly will add functionality upon request if it is relevant to the larger customer base.

Cons

The help ticket functionality built into the program is decent but if you already have a stand alone helpdesk ticket system you might find that the stand alone one is better. But if you don't have one... the included one is decent enough.

Response from Edutek Solutions

Jim,

Thanks for your review of the One to One Plus system. We appreciate you and enjoy working with you and your team at Salem City Schools. You guys have been great.

The One to One Plus Team

Kathy F.
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One to One Plus is Fantastic

Reviewed on 2021/02/23

This is an all in one solution for tracking inventory. One to One Plus is another member of our...

This is an all in one solution for tracking inventory. One to One Plus is another member of our tech team. I couldn't be happier with their knowledge and professionalism. I have never had a company take suggestions from those of us that use the product, and find solutions.

Pros

I have been using One to One plus software for nearly three years. I use it for our inventory and assigning assets to our end users. It is our ticketing system and it correlates everything back to the user and the asset.
Having this product has simplified out inventory system greatly. I love the customized reports. I can find the data I am looking for in minutes.

Cons

Transferring programs is always a challenge, however, One to One Plus made it so easy. They were there every step of the way and continue to support our district with up to date training and respond to any questions within minutes.

Response from Edutek Solutions

Kathy,
Thanks for your review. Our team enjoys working with you and Sweetwater County School District #2. Thanks for partnering with us.

The One to One Plus Ter

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Can be Complicated

Reviewed on 2019/03/26

We use one to one plus to manage all of our district devices which is over 10,000. The system is...

We use one to one plus to manage all of our district devices which is over 10,000. The system is fairly easy to use once you get familiar with it and you can look up many different kinds of information. I would recommend the software to others with the cautionary tale of ensuring people are trained on its use and are comfortable using it before just setting them free on it.

Pros

I like having most of our information for our devices in one place. I like being able to research assigned users, assigned assets, tasks for broken/malfunctioning iPads, and invoices. The ability to look up information by asset tag number, serial number, student name, or student number is also a very useful feature.

Cons

There have been glitches with this software, for instance we have had duplicate tasks get created within a minute of each other on multiple occasions which can lead to inaccuracies in records. We have also run into situations where the system just will not pull up the information we need even though we know it is available. We have also run into where one person changed the rights for another person and it threw the whole system out of order and we had to call one to one plus to get it fixed which was somewhat frustrating even though it was human error.

Response from Edutek Solutions

Thank you for your review of the One to One Plus software. We completely agree that with the many features and integration offered by the software that proper training is critical.

Thanks for the feedback on the couple of issues. We will look into those to ensure that they have been resolved.

Heidi S.
Overall rating
  • Industry: E-Learning
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One to One Plus inventory management

Reviewed on 2019/09/18

Keeping track of our assets has become much easier. We used to keep track in a spreadsheet. This...

Keeping track of our assets has become much easier. We used to keep track in a spreadsheet. This is so much better, faster, more accurate. etc.

Pros

Web based software that is easy to use. We purchased a Honeywell scanner and Dymo LabelWriter 450. This makes it quick and easy to scan in inventory items, print out asset tags, and look up assets. It keeps track of which asset is assigned to which staff/student member. It tracks when devices go out for repair or if we do in house repairs.

Cons

There are some instances where I want the software to do something it isn't programmed to do. The upside is, we can contact the company and they can put it on a list of features to include in a future update.

Response from Edutek Solutions

Heidi,

Thanks for leaving this review. We appreciate the partnership with you and Ravenna Public Schools. We are thrilled that the software has made inventory management and repair tracking faster and easier for you all.

Thanks, again.

The One to One Plus Team

Esteban P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One to One Plus- Review

Reviewed on 2019/09/27

It has been a Pleasure working with the 1:1Plus team. They are very fast at responding to inquiries...

It has been a Pleasure working with the 1:1Plus team. They are very fast at responding to inquiries or requests.

Pros

Robust Help Desk and inventory solution. Easy to assign devices and do mass turn in. Electronically sign Agreements. Ability to create invoices. Able to print user and asset tags.

Cons

Some users report that ticket submittal flow is not as intuitive as previous solution.

Response from Edutek Solutions

Esteban,

We enjoy working with you and the rest of the group at Jasper County School District. You guys are a pleasure. Thanks for leaving your review as we always appreciate hearing from the customer.

Thanks again,
The One to One Plus Team

Showing 5 reviews of 28 Read all reviews

One to One Plus FAQs

Below are some frequently asked questions for One to One Plus.

One to One Plus offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Edutek Solutions for pricing details.

We do not have any information about One to One Plus features

One to One Plus has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages One to One Plus supports

One to One Plus supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations One to One Plus has

One to One Plus offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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