Cadence

Cloud-based communications platform for the education sector

About Cadence

Cadence is a cloud-based communication software designed to help educational institutions interact with students and alumni through chat. It allows institutions to manage student enrollment, donations, automated responses, phone number validation, and more on a unified platform.

Using Cadence’s shared inbox functionality, multiple users can manage a single texting account to send notifications about application deadlines and event details to students. Features of Cadence include customizable templates, data export, contact management, engagement tracking, scheduling, GDPR compliance, alumni management, and more. The platform allows administrators to create targeted campaigns, gain insights into overall business progress, and track the team’s performance. Cadence also lets employees send automated responses by analyzing their incoming texts.

Cadence facilitates integration with various information systems such as Salesforce, Workday, Ellucian Ethos, Slate, Campus Management Radius, Campus Management Connect, and more through APIs and webhooks. It offers an analytics tool, which enables managers to generate reports on incoming or outbound messages, opt-out preferences, undelivered or unread messages, and other activities in real-time.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Cadence automated replies
Cadence integration
Cadence analytics
Cadence phone number validation
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Cadence video
Cadence screenshot: Cadence automated replies Cadence screenshot: Cadence integration Cadence screenshot: Cadence analytics Cadence screenshot: Cadence phone number validation

Features

Total features of Cadence: 37

  • API
  • Activity Dashboard
  • Analytics
  • Automated Scheduling
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Communication Management
  • Communications Diagnostics
  • Contact Database
  • Contact History
  • Contact Management
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • ERP Integration
  • Engagement Analytics
  • Full Text Search
  • Mobile Alerts
  • Mobile Integration
  • Multi-Campaign
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • Scheduling
  • Search Functionality
  • Template Management
  • Text Editing

Alternatives

Canvas LMS

4,5
#1 Alternative to Cadence
The Canvas Learning Management Platform, built by Instructure, is the open, extensible learning management system that...

Graduway

4,4
#2 Alternative to Cadence
Graduway is a cloud-based alumni engagement and mentoring solution which provides customized, fully branded web...

WizeHive

4,8
#3 Alternative to Cadence
Zengine is the most flexible and configurable platform for full-cycle program management, supporting grantmakers and...

Vaave

4,6
#4 Alternative to Cadence
Vaave is a cloud-based alumni management solution that helps organizations of all sizes build and manage their...

Reviews

Overall rating

4,8 /5
(61)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 61
Sarah E.
Overall rating
  • Industry: Higher Education
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A solution your staff will love!

Reviewed on 2020/11/19

From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a...

From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!

Pros

The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.

Cons

One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.

Response from Mongoose

Thank you so much for your honest feedback and glowing review, Sarah! We are so happy that Cadence is your preferred texting platform!

Julia D.
Overall rating
  • Industry: Higher Education
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mongoose Cadence is a Lifesaver!

Reviewed on 2020/10/16

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and...

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and relationship building with our students and this product has allowed us to meet our students on their level. This product has made communication so much easier for our staff and the students we serve!

Pros

Mongoose Cadence allows us to interact with the students that apply to our institution in a fast, easy, and convenient way. Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Cons

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

Response from Mongoose

Thank you so much for your feedback, Julia! We're so happy to hear that Cadence is your preferred texting platform!

John B.
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Technology and communication

Reviewed on 2020/12/31

We have been able to increase our response rates to solicit action. Getting information to our...

We have been able to increase our response rates to solicit action. Getting information to our customers so much faster and much more cost effective.

Pros

Cadence was extremely easy to set up and use. Great customer service. Sales team was pleasant to work with. Client lead is so responsive. Tutorials are excellent. Videos especially.

Cons

I made a recommendation and the tech team implemented it within a month. I really haven't discovered weaknesses.

Bethany M.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Honest Opinion

Reviewed on 2020/11/19

Pros

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

Cons

I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.

Response from Mongoose

Thank you for your honest feedback, Bethany! We are so happy to hear that you've had a wonderful experience with our Cadence team! Please know that your opinion is valued. I have taken your input in regards to layout and integration to our engineering team for future product feature rollouts.

Eric C.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Great Solution for My TRIO SSS Program

Reviewed on 2020/10/13

Using Cadence has really been transformative for us as a program. Our ability to help students is...

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

Pros

The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Cons

Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

Response from Mongoose

Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.

Showing 5 reviews of 61 Read all reviews

Cadence FAQs

Below are some frequently asked questions for Cadence.

Cadence offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Mongoose directly for pricing information.

Cadence offers the following features:

  • Real Time Notifications
  • Reminders

Cadence has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Cadence supports the following languages:

English

Cadence supports the following devices:

Android, iPhone, iPad

Cadence integrates with the following applications:

Ellucian, Radius, Workday HCM

Cadence offers the following support options:

Phone Support, Knowledge Base, Online Support

Related categories

See all software categories found for Cadence.