Cadence

About Cadence
Mongoose is the leading Conversation Intelligence Platform designed exclusively for higher education. Trusted by over 1,000 institutions, Mongoose helps colleges and universities engage students, alumni, and staff through AI-powered text, chat, and WhatsApp.
By integrating automation, behavioral insights, and multi-channel communication, Mongoose enables institutions to scale engagement and drive measurable outcomes across admissions, student success, and alumni relations.
With Mongoose’s shared inbox, multiple team members can collaborate in real time to respond to student inquiries, automate reminders for deadlines, and facilitate alumni engagement—all from a centralized platform.
Our AI-driven chatbot enhances student support by answering FAQs, reducing administrative workload, and improving response times.
Key Features:
AI-Powered Messaging – Automate student and alumni outreach with personalized, real-time responses through text, WhatsApp, and chat.
Behavioral Insights & Analytics – Gain actionable insights from student and alumni conversations, helping teams improve messaging strategies.
Scalable Engagement – Institutions can send targeted campaigns for admissions deadlines, retention interventions, and fundraising drives.
Seamless CRM & SIS Integration – Mongoose integrates with Salesforce, Ellucian, Slate, Workday, and more to sync engagement data effortlessly.
Compliance & Security – SOC 2 certified and GDPR/FERPA compliant, ensuring secure, institution-wide communication.
Mongoose allows higher ed institutions to move beyond transactional messaging by providing tools that foster trust, strengthen relationships, and optimize student and alumni engagement strategies.
Key benefits of Cadence
Personalized, Multi-Channel Communication: Engage students and alumni where they are with text, WhatsApp, and chat. Mongoose enables institutions to create customized, automated messaging workflows that drive results.
AI-Driven Insights & Behavioral Analytics: Analyze key topics, emotions, and engagement trends to refine communication strategies and improve student and alumni interactions.
Automated Workflows for Efficiency: Save staff time by automating student reminders, alumni outreach, and FAQs with AI-powered chatbots and automated response sequences.
Seamless CRM & SIS Integration: Sync communication data effortlessly with Salesforce, Ellucian, Slate, Workday, and other student information systems for a holistic engagement strategy.
Secure & Compliant: Ensure institutional security with SOC 2 certification and GDPR/FERPA compliance, giving teams the confidence to communicate at scale.
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Reviews
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- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Useful Tool
Reviewed on 2025/02/01
Happy and Satisfied using Cadence for my work
Happy and Satisfied using Cadence for my work
Pros
It is highly recommend tool for analog and RF circuit simulation output.
Cons
Did not find any cons; however new user may find it little complicated due to various options available for simulatiins ,as compared to other tools

- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A solution your staff will love!
Reviewed on 2020/11/19
From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a...
From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!
Pros
The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.
Cons
One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.
Reasons for Switching to Cadence
This product, more than the others, seemed to focus on personalized connections between students and our admissions staff. It wasn't as focused on automation and it was more than just a feature within a larger product. It was also clear that it would be easily customizable for our specific needs and would give us unlimited texting at no extra cost, whereas other products had more of a "pay-per-text" pricing structure. We have absolutely no regrets!Response from Mongoose
Thank you so much for your honest feedback and glowing review, Sarah! We are so happy that Cadence is your preferred texting platform!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Honest Opinion
Reviewed on 2020/11/19
Pros
I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.
Cons
I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.
Response from Mongoose
Thank you for your honest feedback, Bethany! We are so happy to hear that you've had a wonderful experience with our Cadence team! Please know that your opinion is valued. I have taken your input in regards to layout and integration to our engineering team for future product feature rollouts.
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cadence review
Reviewed on 2020/10/09
Our audience often chooses text communication over phone calls and emails. Implementing Cadence...
Our audience often chooses text communication over phone calls and emails. Implementing Cadence allows us to efficiently reach out and communication with our students throughout their entire life-cycle; from recruitment through alumni. It allows us to easily send large volume texts to specific groups: orientation, career fairs, etc. We've implemented various texting communication strategies that has helped us reduce our melt (students lost from date of application to date of start).
Pros
Integration and implementation were super-easy. It took very little to get us up & running. I love all the features: segments (allowing us to target a subset), group account (allows multiple staff to monitor the replies for an event, i.e. orientation), smart messages. If I had to pick 1 or 2 items, it would be: Support - the friendliness and responsiveness of everyone in the organization and also the fact that the team continues to work on ways to improve the software - adding new features that make our jobs more efficient.
Cons
I'd love to see smart messages implemented for all accounts and not just for the group account. We'd love a way to sync our cell phone number so that outbound calls appeared to be originating from our Cadence virtual number (this might be a phone carrier enhancement and not something Cadence can control).
Alternatives Considered
Modern Campus MessageReasons for Switching to Cadence
We conducted telephone interviews as well as a virtual walk-through with each product. We evaluated each for the features and benefits as well as the pricing to the organization. Mongoose came through as the clear choice!Response from Mongoose
Thank you so much for your feedback, David! We're happy to hear that the integration and implementation process went smoothly for you! In addition, your experience with smart messages and outbound calls have been shared with our development team to continually make positive improvements in the platform.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Great Solution for My TRIO SSS Program
Reviewed on 2020/10/13
Using Cadence has really been transformative for us as a program. Our ability to help students is...
Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.
Pros
The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.
Cons
Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.
Response from Mongoose
Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.
Cadence FAQs
Below are some frequently asked questions for Cadence.Q. What type of pricing plans does Cadence offer?
Cadence offers the following pricing plans:
- Starting from: US$2,500.00/year
- Pricing model: Subscription
- Free Trial: Available
Please contact Mongoose directly for pricing information.
Q. Who are the typical users of Cadence?
Cadence has the following typical customers:
501–1,000, 1,001–5,000
Q. What languages does Cadence support?
Cadence supports the following languages:
English
Q. Does Cadence support mobile devices?
Cadence supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Cadence integrate with?
Cadence integrates with the following applications:
Anthology Encompass, Blackbaud CRM, CRM Analytics, Ellucian, Radius, Salesforce Platform, Slate, Workday HCM
Q. What level of support does Cadence offer?
Cadence offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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