Fixably
About Fixably
We offer aftersales management software for repair and refurb businesses.
Fixably Repair is a workflow management solution for repair providers. It improves repair tracking, technician efficiency & customer communication.
Apple authorized providers have the additional benefit of our comprehensive GSX integration.
Fixably Refurb is a plug-and-play solution for refurbishment and used devices sales operations. It enables data-driven decisions in device refurbishment and used devices sales.
FIXABLY REPAIR
Fixably automates 80% of the repair workflow so that you can reduce your turnaround times, improve service experience, and increase customer satisfaction levels.
Our smart workflows, based on millions of repairs logged in our system, help you manage repairs efficiently.
Handle logistics, inventory, payments, and more on a centralized platform, saving time on each.
Fixably enables technicians to communicate with customers via emails or text messages, and manage service contracts with a few clicks.
Gain insights into client and third-party orders through customizable reports. Organizations can monitor revenue and the number of received or closed repairs daily, weekly, and monthly via real-time reporting dashboards.
Businesses can also create white-label self-service portals, enabling customers to access communications and payment details at any time.
FIXABLY REFURB
Fixably Refurb is a plug-and-play solution that enables data-driven decisions, to optimize refurbishment operations and sale of used or pre-owned devices.
It enables you to optimize technician performance, identify bottlenecks, and make confident decisions based on your business data at every stage of the process, from sourcing to reselling.
You can track real-time progress on every recommerce stage; from sourcing and device arrival, to inspection, repair, refurbishment and sales.
Use reports to identify which devices being sourced are most profitable, evaluate your sourcing vendors, and forecast your sales returns.
You can ensure you have the right products in stock and optimize the devices in your inventory to improve your bottom line and drive growth.
Key benefits of Fixably
We offer aftersales management software for repair and refurb businesses.
Fixably Repair is a workflow management solution for repair providers. It improves repair tracking, technician efficiency & customer communication.
Apple authorized providers have the additional benefit of our comprehensive GSX integration.
Fixably Refurb is a plug-and-play solution for refurbishment and used devices sales operations. It enables data-driven decisions in device refurbishment and used devices sales.
FIXABLY REPAIR
Fixably automates 80% of the repair workflow so that you can reduce your turnaround times, improve service experience, and increase customer satisfaction levels.
Our smart workflows, based on millions of repairs logged in our system, help you manage repairs efficiently.
Handle logistics, inventory, payments, and more on a centralized platform, saving time on each.
Fixably enables technicians to communicate with customers via emails or text messages, and manage service contracts with a few clicks.
Gain insights into client and third-party orders through customizable reports. Organizations can monitor revenue and the number of received or closed repairs daily, weekly, and monthly via real-time reporting dashboards.
Businesses can also create white-label self-service portals, enabling customers to access communications and payment details at any time.
FIXABLY REFURB
Fixably Refurb is a plug-and-play solution that enables data-driven decisions, to optimize refurbishment operations and sale of used or pre-owned devices.
It enables you to optimize technician performance, identify bottlenecks, and make confident decisions based on your business data at every stage of the process, from sourcing to reselling.
You can track real-time progress on every recommerce stage; from sourcing and device arrival, to inspection, repair, refurbishment and sales.
Use reports to identify which devices being sourced are most profitable, evaluate your sourcing vendors, and forecast your sales returns.
You can ensure you have the right products in stock and optimize the devices in your inventory to improve your bottom line and drive growth.
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- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review of Fixably
Reviewed on 2020/09/30
Fixably is a one stop shop for powerful repair processing and customer centric service portal....
Fixably is a one stop shop for powerful repair processing and customer centric service portal. There are some user experience issues but these can be overseen due to its great integration capabilities and ease to use.
Pros
I think Fixably is a powerful tool to facilitate repairs and service orders. The system is powerful and stable with disruptions happening maybe once each quarter. The automated processes works well and we are able to communicate in a good way with our customers. The team behind it are people who strive to deliver a great product.
Cons
When we got the system demo:ed for us, we got an impression that the system is highly customisable. We asked about advanced features in a calm and clear way and got the response that this was possible. Upon launch, we requested a feature that was crucial for our needs. After many weeks and a uphill battle (this is impossible, we can't do this), Fixably delivered a perfect solution. However, looking back at our demo we didn't see the highly customisable system that we got sold, even though we did get the option to onboard an enterprise plan which is ten times as expensive as the standard one.
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An effective, intuitive and efficient all in one solution
Reviewed on 2022/04/06
Overall experience has been fantastic. Once we were set up and familiar with the workflow changes,...
Overall experience has been fantastic. Once we were set up and familiar with the workflow changes, it has been smooth sailing and well worth the cost.
Pros
The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector.
Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions.
Repair tracking and insights are the best out of any solution we've tried.
Performance and Stability has been impressive and incredibly reliable.
The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.
Cons
There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided.
The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A fantastic solution for Apple Authorised Service Providers
Reviewed on 2020/10/08
Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our...
Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our technicians a robust system to record all details required when performing Apple product repairs, and to keep customers up-to-date and informed as to where their repair is. Our techs are able to keep accurate and time-stamped records and with most repairs they do not have to leave the Fixably environment t from start to finish.
Pros
Great customer support from the Fixably team when initially testing and setting up. Being web-based there is no requirement for new hardware. The system scales well and initial staff training was straight-forward. Integration with Apple's GSX API is efficient and resolves having to re-enter information. Historical records are easy to access across multiple locations, and the Customer portal integration makes communication with customers very efficient.
Cons
There are still some integrations for our location and some functionality that we are waiting on, but the development t team seems to be pushing forward rapidly.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great solution for service providers
Reviewed on 2022/01/10
Fixably is a great product for service providers across a number of different industries. Integratio...
Fixably is a great product for service providers across a number of different industries. Integration with Apple's systems has created a high degree of efficiency within our process. The feedback from our teams is that they enjoy using Fixably on a day to day basis as they need to spend less time working on administrative tasks. New and interesting features are always in the pipeline and Fixably's team is generally great to collaborate with on new ideas or challenges.
Pros
For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.
Cons
When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best ERP
Reviewed on 2020/08/25
Pros
The software has been custom made for our business and it does things that none other does that I have seen in the past 15 years. It helps us greatly to be more efficient on the work we do and saves us great deal of time and money. We have also improved our customer satisfaction thanks to less human errors and better automated communication.
Cons
Still in development. However the team reacts fast whenever there is a problem.
Fixably FAQs
Below are some frequently asked questions for Fixably.Q. What type of pricing plans does Fixably offer?
Fixably offers the following pricing plans:
- Starting from: US$1.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact Fixably directly for pricing information.
Q. Who are the typical users of Fixably?
Fixably has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fixably support?
Fixably supports the following languages:
Danish, Dutch, English, Estonian, Finnish, German, Norwegian, Spanish, Swedish
Q. Does Fixably support mobile devices?
Fixably supports the following devices:
Q. What other apps does Fixably integrate with?
Fixably integrates with the following applications:
Slack, Stripe, Tyro, nShift
Q. What level of support does Fixably offer?
Fixably offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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