About N-central

N-able N-central® is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats. The automation manager lets users simplify patching, standardize onboarding processes for new clients, and streamline billing and ticketing operations using a drag-and-drop interface, ensuring increased efficiency.

Key features of N-able N-central include network topology mapping, remote monitoring, patch management, asset tracking, backup management, remote access, compliance tracking, behavioral analytics, and device management. Powered by Bitdefender, the built-in antivirus and web protection solution allows teams to automatically conduct forensic analysis and respond to threats autonomously.

The security manager in N-able N-central offers proactive notifications, web content filtering, firewall, profiles and application control, competitive uninstall, and rule-based scans. The mobile manager includes device profiles, onboarding, a device locator, system management, and remote device wipe, allowing users to improve security for tablets and smartphones.

Collaboration with Microsoft has enabled N-able N-central to provide comprehensive device management with a unified view of client devices on a single platform. NetPath lets businesses access node or hop information and gain visibility into the infrastructure and performance of their networks.

Key benefits of N-central

• Powerful and secure platform featuring advanced patch management, top tier AV, and backup management with one-click deployment.
• Fast, reliable remote control.
• Easy, customizable automation.
• 24x7 support with free business growth coaching.

Devices

Business size

S M L

Images

N-able N-central Dashboard
SolarWinds N-central more device details
SolarWinds N-central active issues view
SolarWinds N-central device details view
View 5 more
N-central video
N-central screenshot: N-able N-central Dashboard N-central screenshot: SolarWinds N-central more device details N-central screenshot: SolarWinds N-central active issues view N-central screenshot: SolarWinds N-central device details view

Features

Total features of N-central: 75

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Anti Virus
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Automatic Adjustments
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavioral Analytics
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Database
  • Customizable Reports
  • Dashboard
  • Device Management
  • Drag & Drop
  • Email Monitoring
  • Event Logs
  • Help Desk Management
  • Historical Reporting
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Network Analysis
  • Network Resource Management
  • Patch Management
  • Performance Testing Tools
  • Predictive Analytics
  • Problem Management
  • Procurement Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Signature Matching
  • Supplier Management
  • Ticket Management
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Visual Analytics
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting

Alternatives

ConnectWise Automate

4,2
#1 Alternative to N-central
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and...

Pulseway

4,7
#2 Alternative to N-central
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Atera

4,5
#3 Alternative to N-central
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much...

Kaseya VSA

4
#4 Alternative to N-central
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

Reviews

Overall rating

3,9 /5
(34)
Value for Money
3,5/5
Features
4/5
Ease of Use
3,4/5
Customer Support
3,1/5

Already have N-central?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 34
Devon F.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IT engineer review

Reviewed on 2018/10/12

Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment

Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment

Pros

Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry

Cons

difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc

Elias P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful RMM Tool, Reporting Can Be Improved

Reviewed on 2021/04/07

Overall, we have been very happy with the product. It does require some investment in...

Overall, we have been very happy with the product. It does require some investment in configuration, but that investment allows for a very powerful product. I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.

Pros

N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring. N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.

Cons

Reporting could be improved. The reporting interface is very basic and requires a separate Microsoft Windows SQL server to use. From speaking with contacts at N-Central, this system is planned to be replaced in the very near future.

Phillip H.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Covid-19 - reduction of services applied after 5 years during a pandemic.

Reviewed on 2020/04/10

Over all they are very good at taking your money and over the years have been hard to communicate...

Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

Pros

Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

Cons

The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Response from SolarWinds MSP

Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.

We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial

You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources

Be well. - Shelley O'Brien, N-central PMM

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It works well most of the time, however...

Reviewed on 2019/01/25

SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform...

SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.

Pros

Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)

Cons

-Support has been very hit or miss and lately they have fallen into the "Miss" category
-We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed
-Product names keep being changed and we are not immediately made aware of it.

George A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

N-central is very useful for managing a large amount of Customer PCs

Reviewed on 2019/06/11

For the most part N-central helps me greatly in managing, backing up, and remotely logging into...

For the most part N-central helps me greatly in managing, backing up, and remotely logging into client PCs. if a few little kinks were ironed out of the system and previously mentioned patch management issue were resolved I would have no complaints at all. The on-boarding and setup process could possibly be made a little simpler with a default setup / template but that may be something that other users would not want depending on their configuration.

Pros

N-central makes it easy to deploy a "probe" to one server on a domain and then with the correct credintials deploy the client to all of the rest of the domain connected PCs automatically(scary virus like automatically).

Cons

I hate that every time I get all of the patches approved and working in the n-central patch management it seems i come back a week-month later and they have made an update that breaks the patch management and i am getting warnings that patches are not installing. If the patch management had default patch all / patch important things only profiles that worked 100% of the time i would be very satisfied with N-Central.

Showing 5 reviews of 34 Read all reviews

N-central FAQs

Below are some frequently asked questions for N-central.

N-central offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

Contact SolarWinds MSP directly for pricing information.

We do not have any information about N-central features

N-central has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages N-central supports

N-central supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

N-central integrates with the following applications:

Microsoft 365

N-central offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for N-central.