About N-central
N-able N-central® is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats. The automation manager lets users simplify patching, standardize onboarding processes for new clients, and streamline billing and ticketing operations using a drag-and-drop interface, ensuring increased efficiency.
Key features of N-able N-central include network topology mapping, remote monitoring, patch management, asset tracking, backup management, remote access, compliance tracking, behavioral analytics, and device management. Powered by Bitdefender, the built-in antivirus and web protection solution allows teams to automatically conduct forensic analysis and respond to threats autonomously.
The security manager in N-able N-central offers proactive notifications, web content filtering, firewall, profiles and application control, competitive uninstall, and rule-based scans. The mobile manager includes device profiles, onboarding, a device locator, system management, and remote device wipe, allowing users to improve security for tablets and smartphones.
Collaboration with Microsoft has enabled N-able N-central to provide comprehensive device management with a unified view of client devices on a single platform. NetPath lets businesses access node or hop information and gain visibility into the infrastructure and performance of their networks.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of N-central
• Powerful and secure platform featuring advanced patch management, top tier AV, and backup management with one-click deployment.
• Fast, reliable remote control.
• Easy, customizable automation.
• 24x7 support with free business growth coaching.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of N-central: 141
Alternatives
Datto RMM
TeamViewer
Splashtop Remote Support
Zoho Assist
Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A must have as a RMM solution for any MSP.
Reviewed on 2021/12/09
Easy to use and learn. A must have for our clients where time is of the essence when an incident...
Easy to use and learn. A must have for our clients where time is of the essence when an incident occurs where downtime is business threatening.
Pros
The ability to automate as much as possible is key in our business. Using maintenance scheduling is one of the most important features and was key to choosing this product over others.
Cons
I wish there were more integrations with other industry software.
Alternatives Considered
Datto RMMReasons for Choosing N-central
Poor implementation and support was heading downhill since being sold a few years ago.Switched From
ConnectWise AutomateReasons for Switching to N-central
This was more established and had more features for our business between the two.- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reliable software for support, inventory, etc.
Reviewed on 2023/01/09
Having used N-Central for over two years now, I can say with confidence that we get our money's...
Having used N-Central for over two years now, I can say with confidence that we get our money's worth out of it. There are numerous features that should meet the needs of most IT professionals. For desktop support, asset management, machine information and patch management, N-Central is top notch. We've been utilizing it more and more in different areas as time passes.
Pros
We use this for remote support moreso than anything. Overall, that's where we get the most bang for our buck. Very reliable in that regard, with little to no input needed from the end user. Also works well for inventory purposes, along with seeing the stats on a certain machine, what programs are installed, etc. The reporting features are also a big plus!
Cons
Occasionally we have issues installing it on Windows 11 machines, but as time passes, that seems to be happening less and less. Another issue is being able to automatically deploy software to computers. It's a great feature, unless said software is over 100mb. That's been an issue in the past and I wish they would raise that limit.
Reasons for Choosing N-central
Wasn't a fan of constantly having to login and give a code for Zoho to start a support session.Switched From
Zoho AssistReasons for Switching to N-central
Great pricing, more features.- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Covid-19 - reduction of services applied after 5 years during a pandemic.
Reviewed on 2020/04/10
Over all they are very good at taking your money and over the years have been hard to communicate...
Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.
Pros
Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!
Cons
The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
Response from N-able
Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.
We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial
You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources
Be well. - Shelley O'Brien, N-central PMM
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Powerful RMM Tool, Reporting Can Be Improved
Reviewed on 2021/04/07
Overall, we have been very happy with the product. It does require some investment in configuration...
Overall, we have been very happy with the product. It does require some investment in configuration, but that investment allows for a very powerful product. I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.
Pros
N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring. N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.
Cons
Reporting could be improved. The reporting interface is very basic and requires a separate Microsoft Windows SQL server to use. From speaking with contacts at N-Central, this system is planned to be replaced in the very near future.
Alternatives Considered
ConnectWise AutomateReasons for Choosing N-central
After being sold to a venture capital firm, Kaseya support had been lacking. Additionally, the product improvements began to suffer at that time.Switched From
Kaseya VSAReasons for Switching to N-central
N-Central proved to be a much more customizable product than Automate. Our previous experience with ConnectWise support led to skepticism about the level of support that would be provided.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
N-Central: Yes, there is a learning curve!
Reviewed on 2021/12/14
I have dealt with N-Central for many years and have repaired badly set up systems and worked it up...
I have dealt with N-Central for many years and have repaired badly set up systems and worked it up from scratch. It is a complex beast, but every hour you devote to the program is worth it, you can automate many day to day actions, not just patch management... worth every penny but you have to put the time into it, period!
Pros
It has a ton of out of the box monitors. With customization there is almost nothing you cannot monitor. WMI, SNMP, it is all there.
Cons
It is hard to understand for the average system administrator to set up. It also is NOISY, out of the box it will overwhelm you with alerts, it takes a lot of work to reduce the noise, but it is worth it!
N-central FAQs
Below are some frequently asked questions for N-central.Q. What type of pricing plans does N-central offer?
N-central offers the following pricing plans:
- Starting from: View Pricing Plans
- Free Trial: Available
Contact N-able directly for pricing information.
Q. Who are the typical users of N-central?
N-central has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does N-central support?
N-central supports the following languages:
English
Q. Does N-central support mobile devices?
N-central supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does N-central integrate with?
N-central integrates with the following applications:
Microsoft 365
Q. What level of support does N-central offer?
N-central offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
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