About N-central

N-able N-central® is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats. The automation manager lets users simplify patching, standardize onboarding processes for new clients, and streamline billing and ticketing operations using a drag-and-drop interface, ensuring increased efficiency.

Key features of N-able N-central include network topology mapping, remote monitoring, patch management, asset tracking, backup management, remote access, compliance tracking, behavioral analytics, and device management. Powered by Bitdefender, the built-in antivirus and web protection solution allows teams to automatically conduct forensic analysis and respond to threats autonomously.

The security manager in N-able N-central offers proactive notifications, web content filtering, firewall, profiles and application control, competitive uninstall, and rule-based scans. The mobile manager includes device profiles, onboarding, a device locator, system management, and remote device wipe, allowing users to improve security for tablets and smartphones.

Collaboration with Microsoft has enabled N-able N-central to provide comprehensive device management with a unified view of client devices on a single platform. NetPath lets businesses access node or hop information and gain visibility into the infrastructure and performance of their networks.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of N-central

• Powerful and secure platform featuring advanced patch management, top tier AV, and backup management with one-click deployment.
• Fast, reliable remote control.
• Easy, customizable automation.
• 24x7 support with free business growth coaching.

Devices

Business size

S M L

Markets

Antigua & Barbuda, Argentina, Austria, Australia, Barbados, Belgium, Brazil, Bahamas, Canada, Switzerland, Costa Rica, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, France, United Kingdom, Greenland, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Mexico, Malaysia, Netherlands, Norway, New Zealand, Puerto Rico, Portugal, Sweden, Singapore, United States, British Virgin Islands, US Virgin Islands, South Africa

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

N-central Software - N-able N-central Dashboard
N-central Software - SolarWinds N-central more device details
N-central Software - SolarWinds N-central active issues view
N-central Software - SolarWinds N-central device details view
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N-central video
N-central Software - N-able N-central Dashboard N-central Software - SolarWinds N-central more device details N-central Software - SolarWinds N-central active issues view N-central Software - SolarWinds N-central device details view

Features

Total features of N-central: 75

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Anti Virus
  • Asset Tracking
  • Audit Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavioral Analytics
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Reports
  • Dashboard
  • Deployment Management
  • Device Management
  • Drag & Drop
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Device Management
  • Monitoring
  • Network Analysis
  • Network Resource Management
  • Patch Management
  • Policy Management
  • Predictive Analytics
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Ticket Management
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Visual Analytics
  • Web Threat Management
  • Web Traffic Reporting

Alternatives

ConnectWise Automate

4,2
#1 Alternative to N-central
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and...

Datto RMM

3
#2 Alternative to N-central
A modern, secure, and fully-featured cloud RMM, Datto RMM helps manage the complexity & risks of supporting client...

SilverSky Managed Security Services

4,7
#3 Alternative to N-central
SilverSky Managed Security Services is a cloud-based cybersecurity platform that helps businesses monitor firewalls and...

Pulseway

4,7
#4 Alternative to N-central
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Reviews

Overall rating

3,9 /5
(39)
Value for Money
3,5/5
Features
4/5
Ease of Use
3,4/5
Customer Support
3,2/5

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Showing 5 reviews of 39
Michael L.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A must have as a RMM solution for any MSP.

Reviewed on 2021/12/09

Easy to use and learn. A must have for our clients where time is of the essence when an incident...

Easy to use and learn. A must have for our clients where time is of the essence when an incident occurs where downtime is business threatening.

Pros

The ability to automate as much as possible is key in our business. Using maintenance scheduling is one of the most important features and was key to choosing this product over others.

Cons

I wish there were more integrations with other industry software.

Alternatives Considered

Datto RMM

Reasons for Choosing N-central

Poor implementation and support was heading downhill since being sold a few years ago.

Switched From

ConnectWise Automate

Reasons for Switching to N-central

This was more established and had more features for our business between the two.
Elias P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful RMM Tool, Reporting Can Be Improved

Reviewed on 2021/04/07

Overall, we have been very happy with the product. It does require some investment in configuration...

Overall, we have been very happy with the product. It does require some investment in configuration, but that investment allows for a very powerful product. I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.

Pros

N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring. N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.

Cons

Reporting could be improved. The reporting interface is very basic and requires a separate Microsoft Windows SQL server to use. From speaking with contacts at N-Central, this system is planned to be replaced in the very near future.

Alternatives Considered

ConnectWise Automate

Reasons for Choosing N-central

After being sold to a venture capital firm, Kaseya support had been lacking. Additionally, the product improvements began to suffer at that time.

Switched From

Kaseya VSA

Reasons for Switching to N-central

N-Central proved to be a much more customizable product than Automate. Our previous experience with ConnectWise support led to skepticism about the level of support that would be provided.
Phillip H.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Covid-19 - reduction of services applied after 5 years during a pandemic.

Reviewed on 2020/04/10

Over all they are very good at taking your money and over the years have been hard to communicate...

Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

Pros

Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

Cons

The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Response from SolarWinds MSP

Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.

We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial

You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources

Be well. - Shelley O'Brien, N-central PMM

Kelly W.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

N-Central: Yes, there is a learning curve!

Reviewed on 2021/12/14

I have dealt with N-Central for many years and have repaired badly set up systems and worked it up...

I have dealt with N-Central for many years and have repaired badly set up systems and worked it up from scratch. It is a complex beast, but every hour you devote to the program is worth it, you can automate many day to day actions, not just patch management... worth every penny but you have to put the time into it, period!

Pros

It has a ton of out of the box monitors. With customization there is almost nothing you cannot monitor. WMI, SNMP, it is all there.

Cons

It is hard to understand for the average system administrator to set up. It also is NOISY, out of the box it will overwhelm you with alerts, it takes a lot of work to reduce the noise, but it is worth it!

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It works well most of the time, however...

Reviewed on 2019/01/25

SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform...

SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.

Pros

Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)

Cons

-Support has been very hit or miss and lately they have fallen into the "Miss" category
-We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed
-Product names keep being changed and we are not immediately made aware of it.

Showing 5 reviews of 39 Read all reviews

N-central FAQs

Below are some frequently asked questions for N-central.

N-central offers the following pricing plans:

Contact SolarWinds MSP directly for pricing information.

N-central has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

N-central supports the following languages:

English

N-central supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

N-central integrates with the following applications:

Microsoft 365

N-central offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for N-central.