About N-central

N-able N-central® is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats. The automation manager lets users simplify patching, standardize onboarding processes for new clients, and streamline billing and ticketing operations using a drag-and-drop interface, ensuring increased efficiency.

Key features of N-able N-central include network topology mapping, remote monitoring, patch management, asset tracking, backup management, remote access, compliance tracking, behavioral analytics, and device management. Powered by Bitdefender, the built-in antivirus and web protection solution allows teams to automatically conduct forensic analysis and respond to threats autonomously.

The security manager in N-able N-central offers proactive notifications, web content filtering, firewall, profiles and application control, competitive uninstall, and rule-based scans. The mobile manager includes device profiles, onboarding, a device locator, system management, and remote device wipe, allowing users to improve security for tablets and smartphones.

Collaboration with Microsoft has enabled N-able N-central to provide comprehensive device management with a unified view of client devices on a single platform. NetPath lets businesses access node or hop information and gain visibility into the infrastructure and performance of their networks.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of N-central

• Powerful and secure platform featuring advanced patch management, top tier AV, and backup management with one-click deployment.
• Fast, reliable remote control.
• Easy, customizable automation.
• 24x7 support with free business growth coaching.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Algeria, American Samoa, Andorra, Angola and 192 others

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

N-central Software - N-able N-central Dashboard
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N-central video
N-central Software - N-able N-central Dashboard

Features

Total features of N-central: 138

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anomaly/Malware Detection
  • Anti Virus
  • App Management
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • BYOD Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavioral Analytics
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Database Monitoring Software
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • For MSPs
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Device Management
  • Monitoring
  • Multi-Device Support
  • Network Analysis
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Predictive Analytics
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Response
  • Threshold Alerts
  • Ticket Management
  • Trend Analysis
  • Troubleshooting
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Visual Analytics
  • Web Threat Management
  • Web Traffic Reporting
  • Workflow Management

Alternatives

Kaseya VSA

4,1
#1 Alternative to N-central
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

TeamViewer

4,6
#2 Alternative to N-central
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer...

Zoho Assist

4,7
#3 Alternative to N-central
Quickly support remote customers through web-based, attended remote support sessions and manage remote computers...

ConnectWise Automate

4,1
#4 Alternative to N-central
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and...

Reviews

Overall rating

3,9 /5
(46)
Value for Money
3,5/5
Features
4/5
Ease of Use
3,5/5
Customer Support
3,2/5

Already have N-central?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 46
Michael
Michael
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A must have as a RMM solution for any MSP.

Reviewed on 2021/12/09

Easy to use and learn. A must have for our clients where time is of the essence when an incident...

Easy to use and learn. A must have for our clients where time is of the essence when an incident occurs where downtime is business threatening.

Pros

The ability to automate as much as possible is key in our business. Using maintenance scheduling is one of the most important features and was key to choosing this product over others.

Cons

I wish there were more integrations with other industry software.

Alternatives Considered

Datto RMM

Reasons for Choosing N-central

Poor implementation and support was heading downhill since being sold a few years ago.

Switched From

ConnectWise Automate

Reasons for Switching to N-central

This was more established and had more features for our business between the two.
Mike
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It may not be the best, but it's not worth switching.

Reviewed on 2023/04/05

It's better than many of the RMMs out there if you need good scripting and patch management. The...

It's better than many of the RMMs out there if you need good scripting and patch management. The Sentinel 1 integration was terrible and the backup integration is not great either.

Pros

The automation policies you can create deploying software offer a lot of power and flexibility in terms of variables you can set by side and time scheduling.

Cons

Take control is painful to use after using Connectwise Control. I've also had an open issue with the RPD protocol under Take Control that has been open for months unresolved.

Phillip
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Covid-19 - reduction of services applied after 5 years during a pandemic.

Reviewed on 2020/04/10

Over all they are very good at taking your money and over the years have been hard to communicate...

Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

Pros

Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

Cons

The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Response from N-able

Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.

We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial

You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources

Be well. - Shelley O'Brien, N-central PMM

Blake
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reliable software for support, inventory, etc.

Reviewed on 2023/01/09

Having used N-Central for over two years now, I can say with confidence that we get our money's...

Having used N-Central for over two years now, I can say with confidence that we get our money's worth out of it. There are numerous features that should meet the needs of most IT professionals. For desktop support, asset management, machine information and patch management, N-Central is top notch. We've been utilizing it more and more in different areas as time passes.

Pros

We use this for remote support moreso than anything. Overall, that's where we get the most bang for our buck. Very reliable in that regard, with little to no input needed from the end user. Also works well for inventory purposes, along with seeing the stats on a certain machine, what programs are installed, etc. The reporting features are also a big plus!

Cons

Occasionally we have issues installing it on Windows 11 machines, but as time passes, that seems to be happening less and less. Another issue is being able to automatically deploy software to computers. It's a great feature, unless said software is over 100mb. That's been an issue in the past and I wish they would raise that limit.

Alternatives Considered

TeamViewer and Splashtop

Reasons for Choosing N-central

Wasn't a fan of constantly having to login and give a code for Zoho to start a support session.

Switched From

Zoho Assist

Reasons for Switching to N-central

Great pricing, more features.
Elias
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful RMM Tool, Reporting Can Be Improved

Reviewed on 2021/04/07

Overall, we have been very happy with the product. It does require some investment in configuration...

Overall, we have been very happy with the product. It does require some investment in configuration, but that investment allows for a very powerful product. I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.

Pros

N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring. N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.

Cons

Reporting could be improved. The reporting interface is very basic and requires a separate Microsoft Windows SQL server to use. From speaking with contacts at N-Central, this system is planned to be replaced in the very near future.

Alternatives Considered

ConnectWise Automate

Reasons for Choosing N-central

After being sold to a venture capital firm, Kaseya support had been lacking. Additionally, the product improvements began to suffer at that time.

Switched From

Kaseya VSA

Reasons for Switching to N-central

N-Central proved to be a much more customizable product than Automate. Our previous experience with ConnectWise support led to skepticism about the level of support that would be provided.
Showing 5 reviews of 46 Read all reviews

N-central FAQs

Below are some frequently asked questions for N-central.

N-central offers the following pricing plans:

  • Starting from:
  • Free Trial: Available

Contact N-able directly for pricing information.

N-central has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

N-central supports the following languages:

English

N-central supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

N-central integrates with the following applications:

Autotask PSA, ConnectWise PSA, DNSFilter, MSP Manager, Microsoft 365, Microsoft Intune, SentinelOne, Service Desk

N-central offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for N-central.