Gnatta

Customer engagement tool for omnichannel communication

4,7 /5 (3 reviews) Write a Review!

Gnatta Overview

What is Gnatta?

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. The service-level agreement (SLA) system automatically routes incoming messages to available agents in real-time based on priorities and rules.

Gnatta allows organizations to view each customers' interaction history, add specific notes for upcoming conversations, and use the profile aggregation functionality to collect contact details from a single sender. Agents can manage and respond to client reviews across various websites and set up customizable interactive voice response (IVR) messages to facilitate communication with customers, team members, and suppliers. Administrators can sort conversations based on date or time and translate interactions into multiple languages including French, German, Russian, and others according to requirements. Supervisors can also gain visibility into contact volume and trends and track key performance indicators (KPIs) on custom dashboards. Gnatta also allows businesses to notify clients about promotions or delivery updates via SMS messages.

Gnatta facilitates integration with various third-party customer relationship management, order management, and workforce management systems. Other features of the platform include call recording, email notifications, secure socket layer (SSL) encryption, single sign-on (SSO), and call blocking.

Gnatta Overview

Pricing

Starting from
£15,00/month

Pricing options

Free Trial
Subscription
Value for money

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.


Gnatta Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Germany, Mexico
Supported Languages
English

Media

Gnatta analytics
Gnatta chats
Gnatta call recording
Gnatta video Gnatta screenshot: Gnatta analytics Gnatta screenshot: Gnatta chats Gnatta screenshot: Gnatta call recording

Gnatta Reviews

Gnatta Reviews

Overall rating
4,7
/
5
Excellent
2

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
100% recommended this app
Martin B.

Great software to combine social and non social customer service

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.


Tom J.

Everything I need

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).


Fiona A.

Data Rich- Superb Support

Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.


Martin B.

Great software to combine social and non social customer service

Reviewed on 2015/07/09
Review Source: Capterra

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.

Response from Gnatta

Thanks for the response Martin!

Rating breakdown

Ease of Use
Customer Support

Tom J.

Everything I need

Reviewed on 2015/07/08
Review Source: Capterra

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

Response from Gnatta

Thanks Tom!

Rating breakdown

Ease of Use
Customer Support

Fiona A.
Industry: Food & Beverages
Company size: 11-50 Employees

Data Rich- Superb Support

Used Daily for 1+ year
Reviewed on 2020/10/15
Review Source: Capterra

Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.

Pros

The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.

Cons

It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 3 user ratings
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Gnatta Pricing

Gnatta Pricing

Starting from
£15,00/month
Free Trial
Subscription
Value for money

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Gnatta is offered across five pricing plans, outlined below:

Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Value for Money
5/5
Based on 3 user ratings
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Gnatta Features

Gnatta Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 3 user ratings
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Categories

Additional information for Gnatta

Additional information for Gnatta

Key features of Gnatta

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Automatic Customer Notices
  • Call Center Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Feedback Collection
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Work Order Management
  • Workflow Management

Benefits

• Unique profile aggregation solution to provide a full 360 degree view of the customer across every channel
• Comprehensive workflow engine giving complete freedom to customize the customer journey
• Products with per seat pricing

Gnatta FAQs

Gnatta FAQs

Below are some frequently asked questions for Gnatta.

Q. What type of pricing plans does Gnatta offer?

Gnatta offers the following pricing plans:

Starting from: £15,00/month

Pricing model: Subscription

Free Trial: Not Available

Gnatta is offered across five pricing plans, outlined below: Starter: £15 per month (when billed monthly, quarterly, or annually) Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually. Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually. Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually. Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.

Q. What are the main features of Gnatta?

Gnatta offers the following features:

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Automatic Customer Notices
  • Call Center Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Dashboard
  • Email Integration
  • Feedback Collection
  • Multi-Channel Communication
  • Performance Metrics
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Work Order Management
  • Workflow Management

Q. Who are the typical users of Gnatta?

Gnatta has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Gnatta support?

Gnatta supports the following languages:

English

Q. What type of pricing plans does Gnatta offer?

Gnatta has the following pricing plans:

Subscription

Q. Does Gnatta support mobile devices?

We do not have any information about what devices Gnatta supports

Q. What other apps does Gnatta integrate with?

Gnatta integrates with the following applications:

Salesforce Sales Cloud, Shopify

Q. What level of support does Gnatta offer?

Gnatta offers the following support options:

Phone Support, Online Support, FAQs