Gnatta Overview
What is Gnatta?
Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. The service-level agreement (SLA) system automatically routes incoming messages to available agents in real-time based on priorities and rules.
Gnatta allows organizations to view each customers' interaction history, add specific notes for upcoming conversations, and use the profile aggregation functionality to collect contact details from a single sender. Agents can manage and respond to client reviews across various websites and set up customizable interactive voice response (IVR) messages to facilitate communication with customers, team members, and suppliers. Administrators can sort conversations based on date or time and translate interactions into multiple languages including French, German, Russian, and others according to requirements. Supervisors can also gain visibility into contact volume and trends and track key performance indicators (KPIs) on custom dashboards. Gnatta also allows businesses to notify clients about promotions or delivery updates via SMS messages.
Gnatta facilitates integration with various third-party customer relationship management, order management, and workforce management systems. Other features of the platform include call recording, email notifications, secure socket layer (SSL) encryption, single sign-on (SSO), and call blocking.
Gnatta Overview
Pricing
Pricing options
Gnatta is offered across five pricing plans, outlined below:
Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.
Gnatta Features
Media
Gnatta Reviews
Gnatta Reviews
Great software to combine social and non social customer service
We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.
Their support guys are great and I understand they are adding multiple language support soon?
Give them a try - very good indeed.
Everything I need
Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).
Data Rich- Superb Support
Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.
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Great software to combine social and non social customer service
Everything I need
Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).
Response from Gnatta
Thanks Tom!
Data Rich- Superb Support
Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.
Pros
The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.
Cons
It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)
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Gnatta Pricing
Gnatta Pricing
Gnatta is offered across five pricing plans, outlined below:
Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.
Gnatta is offered across five pricing plans, outlined below:
Starter: £15 per month (when billed monthly, quarterly, or annually)
Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually.
Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually.
Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.
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Gnatta Features
Gnatta Features
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Categories
Categories
Additional information for Gnatta
Additional information for Gnatta
Key features of Gnatta
- 360 Degree Feedback
- Alerts / Escalation
- Analytics
- Automatic Customer Notices
- Call Center Management
- Communication Management
- Complaint Monitoring
- Customer Database
- Customer Experience Management
- Dashboard
- Email Integration
- Feedback Collection
- Multi-Channel Communication
- Performance Metrics
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Work Order Management
- Workflow Management
Benefits
• Unique profile aggregation solution to provide a full 360 degree view of the customer across every channel
• Comprehensive workflow engine giving complete freedom to customize the customer journey
• Products with per seat pricing
Gnatta FAQs
Gnatta FAQs
Below are some frequently asked questions for Gnatta.
Q. What type of pricing plans does Gnatta offer?
Gnatta offers the following pricing plans:
Starting from: £15,00/month
Pricing model: Subscription
Free Trial: Not Available
Gnatta is offered across five pricing plans, outlined below: Starter: £15 per month (when billed monthly, quarterly, or annually) Lite: £29 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually. Premium: £59 per month per user when billed monthly, or £57 per month per user when billed quarterly, or £55 per month per user when billed annually. Professional: £129 per month per user when billed monthly, or £119 per month per user when billed quarterly, or £109 per month per user when billed annually. Enterprise: £149 per month per user when billed monthly, or £139 per month per user when billed quarterly, or £129 per month per user when billed annually.
Q. What are the main features of Gnatta?
Gnatta offers the following features:
- 360 Degree Feedback
- Alerts / Escalation
- Analytics
- Automatic Customer Notices
- Call Center Management
- Communication Management
- Complaint Monitoring
- Customer Database
- Customer Experience Management
- Dashboard
- Email Integration
- Feedback Collection
- Multi-Channel Communication
- Performance Metrics
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Work Order Management
- Workflow Management
Q. Who are the typical users of Gnatta?
Gnatta has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Gnatta support?
Gnatta supports the following languages:
English
Q. What type of pricing plans does Gnatta offer?
Gnatta has the following pricing plans:
Subscription
Q. Does Gnatta support mobile devices?
We do not have any information about what devices Gnatta supports
Q. What other apps does Gnatta integrate with?
Gnatta integrates with the following applications:
Salesforce Sales Cloud, Shopify
Q. What level of support does Gnatta offer?
Gnatta offers the following support options:
Phone Support, Online Support, FAQs
We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.
Their support guys are great and I understand they are adding multiple language support soon?
Give them a try - very good indeed.