About MessageKite

MessageKite is a cloud-based front-desk communication software designed to help music schools and businesses manage interactions with customers, staff members, suppliers, teachers, and students using a centralized platform. Managers can automatically schedule and send appointment reminders or confirmations to clients and forward incoming messages to specific phone numbers according to requirements.

Using MessageKite, organizations can handle multiple user accounts, export contact lists to the system in CSV format, and send bulk notifications to staff members, vendors, and customers about emergencies or closures. Administrators can set timers on inbound messages, maintain a record of interactions, automatically respond to incoming texts when unavailable, and sort contacts into specific groups. Music school reception staff can also use the software to streamline communication between teachers, parents, and students via SMS or MMS messages.

MessageKite facilitates custom integration with third-party customer relationship and contact management systems. Supervisors can also configure the after-hours chatbot, MiiA, to inform customers about unavailability and immediately forward urgent messages to the relevant agents. Other features include chat history, new message alerts, autoresponders, and mass texting.

Key benefits of MessageKite

• Two-way messaging communication
• Message scheduling and reminders
• After-hour chatbot
• Master templates and personalization
• Contact list management
• Autoresponder

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

MessageKite appointment reminders
MessageKite home page
MessageKite chats
View 4 more
MessageKite video
MessageKite screenshot: MessageKite appointment reminders MessageKite screenshot: MessageKite home page MessageKite screenshot: MessageKite chats

Features

Total features of MessageKite: 18

  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Chat
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Customizable Templates
  • Data Import/Export
  • Follow-up Scheduling
  • History Tracking
  • Instant Messaging
  • Multiple User Accounts
  • Real Time Notifications
  • Reminders
  • Scheduling
  • Third Party Integration

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Reviews

Overall rating

4,2 /5
(13)
Value for Money
4,5/5
Features
3,6/5
Ease of Use
4,1/5
Customer Support
4,1/5

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Showing 5 reviews of 13
Lindsey D.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent option for inexpensive SMS marketing software

Reviewed on 2020/06/04

We had wanted to implement a text messaging service so that we could reach out customers in that...

We had wanted to implement a text messaging service so that we could reach out customers in that way too, but had always found it to be cost-prohibitive. With MessageKite, we get everything we need at a very reasonable rate.

Pros

After extensive research into our options for SMS marketing, I was very discouraged by the lack of affordable options. We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love! It's super simple to use, very user-friendly, with customizable templates you can build that allow you to easily respond to your business' FAQs. They also have automated messaging options for appointment reminders, and you can group your contacts into specific categories so that you can send one kind of text to one group, without having to choose each contact you want to include individually. Overall, we've been very happy with this software and are grateful for it.

Cons

My only complaint with the software is that there's no way for a fully automated response to take place other than an appointment reminder, so when a customer opts in to your texts with a set phrase, for instance, there's no way for the software to trigger an automated response, such as "Please confirm your opt-in" etc. That makes the process a little more labor-intensive, but overall, it's a very minor issue when you consider that the templates make responding super easy, and the value of the software for the price is amazing.

Response from MessageKite

Dear Lindsey, thank you so much for your feedback and support. We're working hard on our SMS marketing solution that will allow your customers to opt-in and keyword campaigns. Stay tuned!

Duane R.
Overall rating
  • Industry: Music
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Message Kite for a Lesson Centre

Reviewed on 2020/06/04

As our first text management program, it was a game-changer for our Lesson Centre and has been an...

As our first text management program, it was a game-changer for our Lesson Centre and has been an indispensable tool, but we've seen little or no refinement in the almost 3 years since.

Pros

Ability to schedule messages is invaluable to relationships with new students, schedule changes, students returning after summer holiday, etc.
Consistent functionality with few issues where customer service is needed.

Cons

Templates and calendar functions are not intuitive, need extra attention to avoid errors.
"Inbox" management needs improvement.
Customer service has been provided when needed, but feels disconnected and impersonal.

Jessica B.
Overall rating
  • Industry: Photography
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Works as expected but would like more features

Reviewed on 2020/06/04

would love more options, features and controls. i'm managing with what we have merely due to not...

would love more options, features and controls. i'm managing with what we have merely due to not having time to find a replacement. if more feature/options are in the works i think sending out a newsletter or announcement of what's to come would be helpful, i can't be the only with this these issues.

Pros

the fact that we can easily add an option to text our business phone number

Cons

1-the "robot" that tries to help problem solve does so during business hours & while i'm already texting back/forth with someone. it makes it very confusing for our clients as to why "i'm" sending them odd texts. (would love a manual switch to where i can turn off the autobot feature when needed)

2-the feature that sends me an email letting me know i've missed texts doesn't always get sent to me. in the beginning it would send it after a few minutes had passed, now it sends the email alerts randomly and most of the time not at all.

3-some emojis or images that client's send me show up as weird characters or just blank texts. i never know what i'm missing as it could be important

4-the alert for the notifications is the most annoying sound ever. there is no way to choose a different tone/sound or to adjust the volume. if i have my speakers turned up to use other web based apps when a text comes it i literally jump out of my chair, know over my water, etc. i dislike it so much that i leave the browser for this feature off and try to hope that the emails will come thru letting me know i have missed texts or randomly log back in to check for myself. not ideal in both circumstances.

Karen D.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It is great software for messaging

Reviewed on 2020/06/06

We are using messageKite more than 3 years and it is working great. As transportation company our...

We are using messageKite more than 3 years and it is working great. As transportation company our dispatch team communicate with drivers easily by message kite. Sending route info, photos, schadule, etc. And messages reach to the phones momentarily.

Pros

You can use from different computers and mobiles at the same time, software has message history and has great search option. Mass or group message is also available. Photo sending is good option, too.

Cons

Search command in message history will be better to be done a little faster.

Masa N.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The ONLY One of its kind

Reviewed on 2020/06/04

Pros

I’ve done my research for companies who offer web based text services. message kite is the only one of its kind and at the price is a STEAL! I’m so glad I found their platform. It is VERY easy to operate and built to function as you’d think. I was up and running And have not turned back.

Cons

I once needed to get a hold of the company for billing updates and it could have been smoother

Response from MessageKite

Dear Masa, thank you so much for your feedback. It helps us improve and grow with you. We apologize for the billing issues you had with us. We will work hard to deliver spectacular customer service for you in the future. Thank you so much for being with MessageKite and your support.

Showing 5 reviews of 13 Read all reviews

MessageKite FAQs

Below are some frequently asked questions for MessageKite.

MessageKite offers the following pricing plans:

  • Starting from: US$14,00/month
  • Pricing model: Subscription
  • Free Trial: Available

MessageKite is offered across four pricing plans, outlined below. A 14-day free trial is available. Starter: $14 per month when billed monthly or $10 per month billed annually Business: $25 per month when billed monthly or $20 per month billed annually Pro: $45 per month when billed monthly or $40 per month billed annually Enterprise & Custom: Contact MessageKites directly for pricing information

MessageKite offers the following features:

  • Contact Database
  • Contact Management

MessageKite has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

MessageKite supports the following languages:

English

We do not have any information about what devices MessageKite supports

We do not have any information about what integrations MessageKite has

MessageKite offers the following support options:

Phone Support, Online Support, FAQs

Related categories

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