Deepser

About Deepser
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking, and reporting.
The application offers an assistance portal for departments, which allows employees to request company services and equipment, access guides and manuals, store contact or lead details, record tasks, manage passwords, and track sales opportunities. Using Deepser’s IT asset management system, administrators can maintain a repository of asset data with names, serial numbers, or MAC addresses, locate assigned users, track warranties, and perform system updates. Managers can utilize the escalation rules module to automate repetitive tasks and configure reminders based on timers to prevent the expiration of maintenance requests or contracts.
Supervisors can use the dashboard’s drag-and-drop capabilities to create custom charts and view the progress of ongoing services in real-time. Deepser offers a shared calendar feature, which lets team members plan activities and monitor events, meetings, or project deadlines. IT professionals can also manage data centers using a visual tool, check network interface connections, patch panels or servers, and monitor virtual machines and devices placed in racks.
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Deepser and Device 42 a complete solution for ticketing and asset management
Reviewed on 2020/09/11
I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated...
I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.
Pros
User Experience
Ease of use
Integrated with Active Directory
Cons
nothing in particular or it is too early to find defects
Reasons for Choosing Deepser
The features and functionality of the software were not suitable for the customer's needs.Reasons for Switching to Deepser
It is very easy to use and has a licensing policy that is very flexible and very suitable for Italian SMEs.- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
perfect ticketing
Reviewed on 2025/01/07
Pros
Ability to modify the code and very high customization
Cons
bad graphics and bad user experience, is not user friendly
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
positive experience
Reviewed on 2024/12/18
positive experience. after months of tuning we managed to get what we wanted
positive experience. after months of tuning we managed to get what we wanted
Pros
ease of use on the technical side
There are many interesting modules
Cons
It's hard to customize if you're not experienced in programming
- Industry: Sports
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DEEPSER Functionality
Reviewed on 2023/04/12
The IT benefit as well other departments . For example other departments need to work with...
The IT benefit as well other departments . For example other departments need to work with three-party companies.
Pros
I do like this platform for many reasons. The main reason is that you can configure / edited in house
Cons
That there is not a smartphone app at the moment
Response from Deepser
Andreas, thanks for your feedback. We are currently working on developing the native App. You should be able to try it out soon!
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect tool to keep track of maintenance work
Reviewed on 2020/09/04
Deepser gives us total visibility of the service hours contracted; there is no risk to work for...
Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.
Pros
Ease of use; competent project managers and support team
Cons
There is no native App of Deepser, but it is web-responsive
Deepser FAQs
Below are some frequently asked questions for Deepser.Q. What type of pricing plans does Deepser offer?
Deepser offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Subscription
- Free Trial: Available
Deepser offers a free 14-day trial. Please contact Deepser for pricing details.
Q. Who are the typical users of Deepser?
Deepser has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Deepser support?
Deepser supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Deepser support mobile devices?
Deepser supports the following devices:
Q. What other apps does Deepser integrate with?
Deepser integrates with the following applications:
AnyDesk, Azure Active Directory, CTI, Connect, Datto RMM, LDAP Manager, Mailchimp, Microsoft 365, Microsoft Azure, Microsoft Teams, Ninja, OAuth, Supremo Remote Desktop, Switchboard, TeamViewer Remote
Q. What level of support does Deepser offer?
Deepser offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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