Deepser
IT service desk, ticketing, and asset management software
4,5 /5 (12 reviews) Write a Review!Deepser Overview
What is Deepser?
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking, and reporting.
The application offers an assistance portal for departments, which allows employees to request company services and equipment, access guides and manuals, store contact or lead details, record tasks, manage passwords, and track sales opportunities. Using Deepser’s IT asset management system, administrators can maintain a repository of asset data with names, serial numbers, or MAC addresses, locate assigned users, track warranties, and perform system updates. Managers can utilize the escalation rules module to automate repetitive tasks and configure reminders based on timers to prevent the expiration of maintenance requests or contracts.
Supervisors can use the dashboard’s drag-and-drop capabilities to create custom charts and view the progress of ongoing services in real-time. Deepser offers a shared calendar feature, which lets team members plan activities and monitor events, meetings, or project deadlines. IT professionals can also manage data centers using a visual tool, check network interface connections, patch panels or servers, and monitor virtual machines and devices placed in racks.
Deepser Overview
Pricing
Pricing options
Deepser offers a free trial of 7-days.
Please contact Deepser for pricing details.
Deepser Features
Media
Deepser Reviews
Deepser Reviews
Deepser and Device 42 a complete solution for ticketing and asset management
I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.
Perfect tool to keep track of maintenance work
Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.
Gestione Ticket innovativo
La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.
Finalmente, perfetto per le MSP!
Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata.
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.
DeepDesk e la sua combinazione vincente: flessibilità unita a qualità del lavoro
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Deepser and Device 42 a complete solution for ticketing and asset management
Pros
User Experience
Ease of use
Integrated with Active Directory
Cons
nothing in particular or it is too early to find defects
Perfect tool to keep track of maintenance work
Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.
Pros
Ease of use; competent project managers and support team
Cons
There is no native App of Deepser, but it is web-responsive
Gestione Ticket innovativo
La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.
Pros
Il prodotto è molto ricco di funzionalità, non nascondo ci sia voluto del tempo per padroneggiarlo ma ora sia io sia i miei clienti non ne possiamo più fare a meno. Sicuramente ha come punto di forza l'interfaccia e la personalizzazione, anche lato End User è molto intuitivo.
Cons
All'inizio risulta un po' macchinoso, occorre quindi farci la mano e impararlo
Finalmente, perfetto per le MSP!
Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata.
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.
Pros
Costo, personalizzazione e semplicità sono i punti forti. Le API sono perfette!
Con Deepser abbiamo centralizzato i nostri servizi.
Cons
Bisogna munirsi di pazienza iniziale per la startup, ma non credo esista un software dove non che sia calzato a pennello senza un attività iniziale di personalizzazione, anzi..
DeepDesk e la sua combinazione vincente: flessibilità unita a qualità del lavoro
Pros
Il sistema dispone di una struttura di base dei moduli (ticket/CRM/etc..) che pero' è altamente flessibile e personalizzabile a seconda delle esigenze del cliente. Il Team di DeepDesk si è rivelato disponibile e attivo nello sviluppare implementazioni pensate ad hoc per le nostre esigenze, il che rende il sistema qualcosa di malleabile e adattabile alle mutabili dinamiche lavorative, fattore essenziale per chi come noi lavora in un settore che necessita di continue migliorie e sviluppi per stare al passo con il mercato. Credo che non esista il software perfetto, esiste invece una perfetta sinergia quando si trova il partner in grado di comprendere i bisogni e tradurli in un software sempre aggiornato, al passo con la naturale evoluzione dell'azienda e delle sue attività.
Cons
Gestire alcune modifiche, in particolare di "forma", spesso ci è parso un po' complicato ed alcuni passaggi dei processi interni risultano alle volte macchinosi - soprattutto in presenza di una grande quantità di gestioni (lato ticket). Il sistema permette di fare molte cose ma senza un manuale di istruzioni spesso possiamo solo rimetterci all'assistenza di DeepDesk per avere delle modifiche forse gestibili anche in autonomia.
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Deepser Pricing
Deepser Pricing
Deepser offers a free trial of 7-days.
Please contact Deepser for pricing details.
Deepser offers a free trial of 7-days.
Please contact Deepser for pricing details.
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Deepser Features
Deepser Features
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Categories
Categories
Additional information for Deepser
Additional information for Deepser
Key features of Deepser
- Alerts / Escalation
- Call Center Management
- Change Management
- Compliance Management
- Configuration Management
- Contact Management
- Content Management
- Contract Management
- Customizable Branding
- Dashboard
- Document Storage
- Email Integration
- Escalation Management
- Full Text Search
- Incident Management
- Inventory Management
- Issue Management
- Knowledge Base Management
- Lead Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Problem Management
- Project Management
- Release Management
- Remote Control
- Reporting
- SLA Management
- Scheduling
- Self Service Portal
- Supplier Management
- Task Management
- Workflow Management
Deepser FAQs
Deepser FAQs
Below are some frequently asked questions for Deepser.
Q. What type of pricing plans does Deepser offer?
Deepser offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Deepser offers a free trial of 7-days. Please contact Deepser for pricing details.
Q. What are the main features of Deepser?
Deepser offers the following features:
- Alerts / Escalation
- Call Center Management
- Change Management
- Compliance Management
- Configuration Management
- Contact Management
- Content Management
- Contract Management
- Customizable Branding
- Dashboard
- Document Storage
- Email Integration
- Escalation Management
- Full Text Search
- Incident Management
- Inventory Management
- Issue Management
- Knowledge Base Management
- Lead Management
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Problem Management
- Project Management
- Release Management
- Remote Control
- Reporting
- SLA Management
- Scheduling
- Self Service Portal
- Supplier Management
- Task Management
- Workflow Management
Q. Who are the typical users of Deepser?
Deepser has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Deepser support?
Deepser supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. What type of pricing plans does Deepser offer?
Deepser has the following pricing plans:
Subscription
Q. Does Deepser support mobile devices?
We do not have any information about what devices Deepser supports
Q. What other apps does Deepser integrate with?
Deepser integrates with the following applications:
Connect, TeamViewer
Q. What level of support does Deepser offer?
Deepser offers the following support options:
Phone Support, Online Support, Knowledge Base
I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.