Deepser

IT service desk, ticketing, and asset management software

About Deepser

Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking, and reporting.

The application offers an assistance portal for departments, which allows employees to request company services and equipment, access guides and manuals, store contact or lead details, record tasks, manage passwords, and track sales opportunities. Using Deepser’s IT asset management system, administrators can maintain a repository of asset data with names, serial numbers, or MAC addresses, locate assigned users, track warranties, and perform system updates. Managers can utilize the escalation rules module to automate repetitive tasks and configure reminders based on timers to prevent the expiration of maintenance requests or contracts.

Supervisors can use the dashboard’s drag-and-drop capabilities to create custom charts and view the progress of ongoing services in real-time. Deepser offers a shared calendar feature, which lets team members plan activities and monitor events, meetings, or project deadlines. IT professionals can also manage data centers using a visual tool, check network interface connections, patch panels or servers, and monitor virtual machines and devices placed in racks.

Devices

Business size

S M L

Images

Deepser end user portal
Deepser dashboard
Deepser user portal
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Features

Total features of Deepser: 89

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Communications Management
  • Compliance Management
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • ERP
  • Email Management
  • Employee Time Tracking
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Notifications
  • Real-Time Chat
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Safety Incident Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Supplier Management
  • Task Management
  • Task Planning
  • Text Editing
  • Ticket Management
  • Two-Factor Authentication
  • User Management
  • Workflow Management

Alternatives

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Alloy Navigator

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HarmonyPSA

4,5
#3 Alternative to Deepser
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

SolarWinds Service Desk

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#4 Alternative to Deepser
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other...

Reviews

Overall rating

4,5 /5
(12)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 12
Marco B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Gestione Ticket innovativo

Reviewed on 2020/08/28

La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.

La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.

Pros

Il prodotto è molto ricco di funzionalità, non nascondo ci sia voluto del tempo per padroneggiarlo ma ora sia io sia i miei clienti non ne possiamo più fare a meno. Sicuramente ha come punto di forza l'interfaccia e la personalizzazione, anche lato End User è molto intuitivo.

Cons

All'inizio risulta un po' macchinoso, occorre quindi farci la mano e impararlo

Daniele T.
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finalmente, perfetto per le MSP!

Reviewed on 2020/09/04

Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla...

Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata.
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.

Pros

Costo, personalizzazione e semplicità sono i punti forti. Le API sono perfette!
Con Deepser abbiamo centralizzato i nostri servizi.

Cons

Bisogna munirsi di pazienza iniziale per la startup, ma non credo esista un software dove non che sia calzato a pennello senza un attività iniziale di personalizzazione, anzi..

Barbara P.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

DeepDesk e la sua combinazione vincente: flessibilità unita a qualità del lavoro

Reviewed on 2020/07/29

Pros

Il sistema dispone di una struttura di base dei moduli (ticket/CRM/etc..) che pero' è altamente flessibile e personalizzabile a seconda delle esigenze del cliente. Il Team di DeepDesk si è rivelato disponibile e attivo nello sviluppare implementazioni pensate ad hoc per le nostre esigenze, il che rende il sistema qualcosa di malleabile e adattabile alle mutabili dinamiche lavorative, fattore essenziale per chi come noi lavora in un settore che necessita di continue migliorie e sviluppi per stare al passo con il mercato. Credo che non esista il software perfetto, esiste invece una perfetta sinergia quando si trova il partner in grado di comprendere i bisogni e tradurli in un software sempre aggiornato, al passo con la naturale evoluzione dell'azienda e delle sue attività.

Cons

Gestire alcune modifiche, in particolare di "forma", spesso ci è parso un po' complicato ed alcuni passaggi dei processi interni risultano alle volte macchinosi - soprattutto in presenza di una grande quantità di gestioni (lato ticket). Il sistema permette di fare molte cose ma senza un manuale di istruzioni spesso possiamo solo rimetterci all'assistenza di DeepDesk per avere delle modifiche forse gestibili anche in autonomia.

Michele M.
Overall rating
  • Industry: Civil Engineering
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Recensione Deepdesk IQT

Reviewed on 2020/07/28

Molto soddisfacente e malleabile

Molto soddisfacente e malleabile

Pros

Flessibilità
Facilità d'uso
Personalizzazione

Cons

Lettura e scorrimento griglie di visualizzazione
Assenza del filtro logico AND/OR

Carlo M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Deepser and Device 42 a complete solution for ticketing and asset management

Reviewed on 2020/09/11

I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated...

I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.

Pros

User Experience
Ease of use
Integrated with Active Directory

Cons

nothing in particular or it is too early to find defects

Showing 5 reviews of 12 Read all reviews

Deepser FAQs

Below are some frequently asked questions for Deepser.

Deepser offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Deepser offers a free trial of 7-days. Please contact Deepser for pricing details.

We do not have any information about Deepser features

Deepser has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Deepser supports

Deepser supports the following devices:

Deepser integrates with the following applications:

Connect, TeamViewer

Deepser offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Deepser.