Deepser

4.6 (51)
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IT service desk, CRM, and asset management software

About Deepser

Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking, and reporting.

The application offers an assistance portal for departments, which allows employees to request company services and equipment, access guides and manuals, store contact or lead details, record tasks, manage passwords, and track sales opportunities. Using Deepser’s IT asset management system, administrators can maintain a repository of asset data with names, serial numbers, or MAC addresses, locate assigned users, track warranties, and perform system updates. Managers can utilize the escalation rules module to automate repetitive tasks and configure reminders based on timers to prevent the expiration of maintenance requests or contracts.

Supervisors can use the dashboard’s drag-and-drop capabilities to create custom charts and view the progress of ongoing services in real-time. Deepser offers a shared calendar feature, which lets team members plan activities and monitor events, meetings, or project deadlines. IT professionals can also manage data centers using a visual tool, check network interface connections, patch panels or servers, and monitor virtual machines and devices placed in racks.


Images

Deepser Software - Dashboard
Deepser Software - Ticket Management
Deepser Software - 3
Deepser Software - Knowledge Base
Deepser Software - 5
Deepser Software - 6
Deepser Software - Board
Deepser Software - End User Portal
Deepser Software - Service Catalog
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Deepser video
Deepser Software - Dashboard
Deepser Software - Ticket Management
Deepser Software - 3
Deepser Software - Knowledge Base
Deepser Software - 5
Deepser Software - 6
Deepser Software - Board
Deepser Software - End User Portal
Deepser Software - Service Catalog

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Deepser

4.6 (51)
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Starting Price

US$35.00
month
US$17.00
year

Pricing Options

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Features

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Integrations

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Ease of Use

4.5 (51)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.6 /5
(51)
Value for Money
4.2/5
Features
4.7/5
Ease of Use
4.5/5
Customer Support
4.7/5

Already have Deepser?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 51
Carlo
Carlo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Deepser and Device 42 a complete solution for ticketing and asset management

Reviewed on 2020/09/11

I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated...

I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.

Pros

User Experience
Ease of use
Integrated with Active Directory

Cons

nothing in particular or it is too early to find defects

Reasons for Choosing Deepser

The features and functionality of the software were not suitable for the customer's needs.

Reasons for Switching to Deepser

It is very easy to use and has a licensing policy that is very flexible and very suitable for Italian SMEs.
Jonny
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

perfect ticketing

Reviewed on 2025/01/07

Pros

Ability to modify the code and very high customization

Cons

bad graphics and bad user experience, is not user friendly

valentina
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

positive experience

Reviewed on 2024/12/18

positive experience. after months of tuning we managed to get what we wanted

positive experience. after months of tuning we managed to get what we wanted

Pros

ease of use on the technical side
There are many interesting modules

Cons

It's hard to customize if you're not experienced in programming

Andreas
Overall rating
  • Industry: Sports
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DEEPSER Functionality

Reviewed on 2023/04/12

The IT benefit as well other departments . For example other departments need to work with...

The IT benefit as well other departments . For example other departments need to work with three-party companies.

Pros

I do like this platform for many reasons. The main reason is that you can configure / edited in house

Cons

That there is not a smartphone app at the moment

Response from Deepser

Andreas, thanks for your feedback. We are currently working on developing the native App. You should be able to try it out soon!

Nadia
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect tool to keep track of maintenance work

Reviewed on 2020/09/04

Deepser gives us total visibility of the service hours contracted; there is no risk to work for...

Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.

Pros

Ease of use; competent project managers and support team

Cons

There is no native App of Deepser, but it is web-responsive

Showing 5 reviews of 51 Read all reviews

Deepser FAQs

Below are some frequently asked questions for Deepser.

Deepser offers the following pricing plans:

  • Starting from: US$35.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Deepser offers a free 14-day trial. Please contact Deepser for pricing details.

Deepser has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Deepser supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish

Deepser supports the following devices:

Deepser integrates with the following applications:

AnyDesk, Azure Active Directory, CTI, Connect, Datto RMM, LDAP Manager, Mailchimp, Microsoft 365, Microsoft Azure, Microsoft Teams, Ninja, OAuth, Supremo Remote Desktop, Switchboard, TeamViewer Remote

Deepser offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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