Deepser

IT service desk, ticketing, and asset management software

4,5 /5 (12 reviews) Write a Review!

Deepser Overview

What is Deepser?

Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking, and reporting.

The application offers an assistance portal for departments, which allows employees to request company services and equipment, access guides and manuals, store contact or lead details, record tasks, manage passwords, and track sales opportunities. Using Deepser’s IT asset management system, administrators can maintain a repository of asset data with names, serial numbers, or MAC addresses, locate assigned users, track warranties, and perform system updates. Managers can utilize the escalation rules module to automate repetitive tasks and configure reminders based on timers to prevent the expiration of maintenance requests or contracts.

Supervisors can use the dashboard’s drag-and-drop capabilities to create custom charts and view the progress of ongoing services in real-time. Deepser offers a shared calendar feature, which lets team members plan activities and monitor events, meetings, or project deadlines. IT professionals can also manage data centers using a visual tool, check network interface connections, patch panels or servers, and monitor virtual machines and devices placed in racks.

Deepser Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Deepser offers a free trial of 7-days.
Please contact Deepser for pricing details.


Deepser Features

Devices
Business size
S M L
Markets
United States, United Kingdom, Australia, Japan, Germany, Mexico
Supported Languages
Dutch, English, French, German, Italian, Portuguese, Spanish

Media

Deepser end user portal
Deepser dashboard
Deepser user portal
Deepser screenshot: Deepser end user portal Deepser screenshot: Deepser dashboard Deepser screenshot: Deepser user portal

Deepser Reviews

Deepser Reviews

Overall rating
4,5
/
5
Excellent
7

Very good
4

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,7
Ease of Use
4,8
Customer Support
4,9
92% recommended this app
Carlo M.

Deepser and Device 42 a complete solution for ticketing and asset management

I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.


Nadia M.

Perfect tool to keep track of maintenance work

Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.


Marco B.

Gestione Ticket innovativo

La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.


Translate with Google
Daniele T.

Finalmente, perfetto per le MSP!

Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata.
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.


Translate with Google
Barbara P.

DeepDesk e la sua combinazione vincente: flessibilità unita a qualità del lavoro


Translate with Google
Carlo M.
Industry: Information Technology & Services
Company size: 11-50 Employees

Deepser and Device 42 a complete solution for ticketing and asset management

Used Daily for 1-5 months
Reviewed on 2020/09/11
Review Source: Capterra

I contributed to the choice of Deepser that best met my client's needs. Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.

Pros

User Experience
Ease of use
Integrated with Active Directory

Cons

nothing in particular or it is too early to find defects

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nadia M.
Industry: Mechanical or Industrial Engineering
Company size: 11-50 Employees

Perfect tool to keep track of maintenance work

Used Daily for 1-5 months
Reviewed on 2020/09/04
Review Source: Capterra

Deepser gives us total visibility of the service hours contracted; there is no risk to work for free! We get reminders when a contract is about to expire and action needs to be taken to renew it. The system informs us when there is scheduled maintenance to organize. Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.

Pros

Ease of use; competent project managers and support team

Cons

There is no native App of Deepser, but it is web-responsive

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marco B.
Industry: Information Technology & Services
Company size: 11-50 Employees
Translate to English
Translate to English

Gestione Ticket innovativo

Used Daily for 1-5 months
Reviewed on 2020/08/28
Review Source: Capterra

La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.

Pros

Il prodotto è molto ricco di funzionalità, non nascondo ci sia voluto del tempo per padroneggiarlo ma ora sia io sia i miei clienti non ne possiamo più fare a meno. Sicuramente ha come punto di forza l'interfaccia e la personalizzazione, anche lato End User è molto intuitivo.

Cons

All'inizio risulta un po' macchinoso, occorre quindi farci la mano e impararlo

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Daniele T.
Industry: Computer Networking
Company size: 2-10 Employees
Translate to English
Translate to English

Finalmente, perfetto per le MSP!

Used Daily for 6-12 months
Reviewed on 2020/09/04
Review Source: Capterra

Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata.
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.

Pros

Costo, personalizzazione e semplicità sono i punti forti. Le API sono perfette!
Con Deepser abbiamo centralizzato i nostri servizi.

Cons

Bisogna munirsi di pazienza iniziale per la startup, ma non credo esista un software dove non che sia calzato a pennello senza un attività iniziale di personalizzazione, anzi..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Barbara P.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees
Translate to English
Translate to English

DeepDesk e la sua combinazione vincente: flessibilità unita a qualità del lavoro

Used Daily for 1+ year
Reviewed on 2020/07/29
Review Source: Capterra

Pros

Il sistema dispone di una struttura di base dei moduli (ticket/CRM/etc..) che pero' è altamente flessibile e personalizzabile a seconda delle esigenze del cliente. Il Team di DeepDesk si è rivelato disponibile e attivo nello sviluppare implementazioni pensate ad hoc per le nostre esigenze, il che rende il sistema qualcosa di malleabile e adattabile alle mutabili dinamiche lavorative, fattore essenziale per chi come noi lavora in un settore che necessita di continue migliorie e sviluppi per stare al passo con il mercato. Credo che non esista il software perfetto, esiste invece una perfetta sinergia quando si trova il partner in grado di comprendere i bisogni e tradurli in un software sempre aggiornato, al passo con la naturale evoluzione dell'azienda e delle sue attività.

Cons

Gestire alcune modifiche, in particolare di "forma", spesso ci è parso un po' complicato ed alcuni passaggi dei processi interni risultano alle volte macchinosi - soprattutto in presenza di una grande quantità di gestioni (lato ticket). Il sistema permette di fare molte cose ma senza un manuale di istruzioni spesso possiamo solo rimetterci all'assistenza di DeepDesk per avere delle modifiche forse gestibili anche in autonomia.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9,3/10
Based on 12 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Deepser Pricing

Deepser Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Deepser offers a free trial of 7-days.
Please contact Deepser for pricing details.

Deepser offers a free trial of 7-days.
Please contact Deepser for pricing details.

Value for Money
4,6/5
Based on 12 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Deepser Features

Deepser Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,7/5
Based on 12 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Deepser

Additional information for Deepser

Key features of Deepser

  • Alerts / Escalation
  • Call Center Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract Management
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Integration
  • Escalation Management
  • Full Text Search
  • Incident Management
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Problem Management
  • Project Management
  • Release Management
  • Remote Control
  • Reporting
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Supplier Management
  • Task Management
  • Workflow Management

Deepser FAQs

Deepser FAQs

Below are some frequently asked questions for Deepser.

Q. What type of pricing plans does Deepser offer?

Deepser offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Deepser offers a free trial of 7-days. Please contact Deepser for pricing details.

Q. What are the main features of Deepser?

Deepser offers the following features:

  • Alerts / Escalation
  • Call Center Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract Management
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Integration
  • Escalation Management
  • Full Text Search
  • Incident Management
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Problem Management
  • Project Management
  • Release Management
  • Remote Control
  • Reporting
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Supplier Management
  • Task Management
  • Workflow Management

Q. Who are the typical users of Deepser?

Deepser has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Deepser support?

Deepser supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish

Q. What type of pricing plans does Deepser offer?

Deepser has the following pricing plans:

Subscription

Q. Does Deepser support mobile devices?

We do not have any information about what devices Deepser supports

Q. What other apps does Deepser integrate with?

Deepser integrates with the following applications:

Connect, TeamViewer

Q. What level of support does Deepser offer?

Deepser offers the following support options:

Phone Support, Online Support, Knowledge Base