Sunrise ITSM

IT service management system to handle incidents & resources

About Sunrise ITSM

Sunrise IT Service Management (ITSM) is designed to help businesses streamline IT operations, resource planning, and customer support functions on a unified platform. It offers an integrated service desk software, which enables IT support analysts to log, track, and resolve customer queries, automate common request processes, and gain visibility into work queues and tasks.

Sunrise ITSM allows professionals to automatically search the database for issues, maintain a knowledge base containing known errors, solutions, and workarounds, and manage change requests to resolve existing structural problems. The platform provides a self-service portal, which helps customers log and monitor requests, access knowledge articles to resolve issues, and view service announcements. Using Sunrise ITSM’s built-in configuration management database (CMDB), managers can track IT assets by linking configuration items (CIs) to team members, departments, locations, and other services.

Sunrise ITSM facilitates integration with various third-party applications such as Jira, Microsoft Teams, Slack, Microsoft Active Directory, and more via SOAP and REST APIs. Other features include project management, auditing, reporting, time and expense tracking, activity dashboard, custom workflows, risk management, and more.

Devices

Business size

S M L

Markets

United Kingdom

Supported Languages

English

Images

Sunrise ITSM dashboard
Sunrise ITSM adding a report
Sunrise ITSM service desk daily performance
View 4 more
Sunrise ITSM screenshot: Sunrise ITSM dashboard Sunrise ITSM screenshot: Sunrise ITSM adding a report Sunrise ITSM screenshot: Sunrise ITSM service desk daily performance

Features

Total features of Sunrise ITSM: 41

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Availability Management
  • Capacity Management
  • Change Management
  • Change Order Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Service Analytics
  • Employee Self Service
  • Expense Tracking
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Knowledge Base Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Tracking
  • Real Time Monitoring
  • Reporting & Statistics
  • Resource Allocation
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Task Management
  • Time & Expense Tracking
  • Workflow Management

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Sunrise ITSM FAQs

Below are some frequently asked questions for Sunrise ITSM.

Sunrise ITSM offers the following pricing plans:

  • Free Trial: Not Available

Please contact Sunrise Software directly for pricing information.

Sunrise ITSM offers the following features:

  • Availability Management
  • Capacity Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Incident Management
  • Knowledge Base Management
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal

Sunrise ITSM has the following typical customers:

Large Enterprises, Mid Size Business

Sunrise ITSM supports the following languages:

English

We do not have any information about what devices Sunrise ITSM supports

Sunrise ITSM integrates with the following applications:

Jira, Microsoft Teams, Slack

Sunrise ITSM offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials

Related categories

See all software categories found for Sunrise ITSM.