Sunrise ITSM
About Sunrise ITSM
With over 30 years of industry experience, our service desk software is tailored to seamlessly adapt to your organisation’s needs.
What sets us apart is our unparalleled suite of over 30 configurable modules, allowing businesses to customise their service management platform precisely. These modules include incident management, change management, a self-service portal, a knowledge hub, service-level agreements, and much more. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency.
For enhanced security, we offer a UK-hosted SaaS option, ensuring that your data is protected with the highest standards of security and compliance.
Key benefits of Sunrise ITSM
- Automated Processes to Boost Productivity:
Our software turns tedious tasks into seamless automated workflows using a no-coding graphical process builder. With our ChatGPT integration, you can handle routine queries effortlessly with smart, automated responses.
- Seamless Integrations: Our REST API enables you to effortlessly sync with other business applications like Teams, Jira, and Slack. Say goodbye to app-hopping and hello to a single source of truth.
- Enhanced Security for Better Protection: Choose our UK-hosted SaaS option for top-tier protection.
- An Outstanding End-User Experience: End-users can manage their tickets through multiple channels, including Microsoft Teams and a self-service portal, where they can also search knowledge articles.
- Improved Service Level Agreement Compliance: Effortlessly manage service level agreements and monitor progress to ensure your team remains on schedule. It's the ideal tool for maintaining operational efficiency and meeting your commitments consistently.
- Robust Reporting and Analytics: Our tool, recognised for SDI reporting compliant best practices, ensures adherence to industry standards. Additionally, our integration with Power BI provides advanced analytical insights into your data.
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software
Reviewed on 2025/01/16
Pros
The ease of navigating the software and great suport
Cons
So far I haven't found any cons. Its very user friendly
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best ITSM Solution
Reviewed on 2022/12/18
Pros
Ease of use and prompt customer service on the go
Cons
For me i do not think the solution has a defect for now.
- Industry: Translation & Localization
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sunrise is the first friendly ITSM portal I have used in all time
Reviewed on 2022/12/09
Superb, Past tickets can be reviewed easily and with incident number
Superb, Past tickets can be reviewed easily and with incident number
Pros
Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.
Cons
The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sunrise ITSM
Reviewed on 2022/11/22
The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We...
The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation.
Pros
The product is robust, and the implantation process is fast, capable and totally customisable. We went from initial design to live in just over three weeks. The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.
Cons
This software is ONLY limited by your own ability to create solutions - I can't critise the software at all
- Industry: Accounting
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sunrise ITSM honest review
Reviewed on 2023/03/24
It is excellent, past tickets can be reviewed with ease.
It is excellent, past tickets can be reviewed with ease.
Pros
It is user friendly, and can be used in IT asset management.
Cons
The front end needs to be worked upon to look more attractive and the ICONS are too large.
Sunrise ITSM FAQs
Below are some frequently asked questions for Sunrise ITSM.Q. What type of pricing plans does Sunrise ITSM offer?
Sunrise ITSM offers the following pricing plans:
- Starting from: £40.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact Sunrise Software directly for pricing information.
Q. Who are the typical users of Sunrise ITSM?
Sunrise ITSM has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Sunrise ITSM support?
Sunrise ITSM supports the following languages:
English
Q. Does Sunrise ITSM support mobile devices?
Sunrise ITSM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Sunrise ITSM integrate with?
Sunrise ITSM integrates with the following applications:
Automox, ChatGPT, Docusign, Jira, Lansweeper, Mailchimp, Microsoft Copilot, Microsoft Exchange, Microsoft Intune, Microsoft Planner, Microsoft Power Automate, Microsoft Power BI, Microsoft SharePoint, Microsoft Teams, Pipedrive, Slack, Splashtop, Textlocal, Workday Enterprise Management Cloud, Workday HCM
Q. What level of support does Sunrise ITSM offer?
Sunrise ITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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