Bugfender

Bug tracking & log management tool for software developers

4,2 /5 (21 reviews) Write a Review!

Bugfender Overview

What is Bugfender?

Bugfender is a bug tracking software designed to help developers view mobile or web application logs and track and resolve bugs or issues on a unified platform. It enables IT teams to automatically send device logs to the server and organize them by sessions, devices, and application versions.

IT professionals can utilize the device configuration panel to streamline the debugging process by enabling or disabling devices. Features of Bugfender include GDPR compliance, issue tracking, reporting, notifications, offline access, reputation management, and more. Managers can use the built-in log viewer to search and filter entries and define priority levels for loglines.

Bugfender facilitates integration with Zapier, enabling users to connect the platform with numerous third-party applications such as Slack, HipChat, Campfire, Trello, GitHub, Jira, Zendesk, Intercom, Freshdesk, and more. It also offers an in-app feedback module, which enables businesses to design a custom feedback page to gather and manage user reviews and ratings.

Bugfender Overview

Pricing

Starting from
€29,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Bugfender offers a free account for new users up to 100K Daily Log Lines, after which the software is available across 3 pricing tiers, details of which are outlined below:
Basic – Available to 5 team members (500K Daily Log Lines)
• Monthly – €37.70/month
• Yearly – €29/month (billed annually)
Pro – Available to 20 team members (1M Daily Log Lines)
• Monthly – €115.70/month
• Yearly – €89/month (billed annually)
Premium – Available to 50 team members (5M Daily Log Lines)
• Monthly – €518.70/month
• Yearly – €399/month (billed annually)

Bugfender on-premise edition pricing starts at €1773/year. Please contact Bugfender directly for additional pricing information.


Bugfender Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Bugfender logs
Bugfender device logs
Bugfender statistics
Bugfender crash reports
Bugfender video Bugfender screenshot: Bugfender logs Bugfender screenshot: Bugfender device logs Bugfender screenshot: Bugfender statistics Bugfender screenshot: Bugfender crash reports

Bugfender Reviews

Bugfender Reviews

Overall rating
4,2
/
5
Excellent
7

Very good
11

Average
3

Poor
0

Terrible
0

Value for Money
4,2
Features
4,2
Ease of Use
4
Customer Support
4,6
86% recommended this app
Verified Reviewer

Does the job


Alon R.

General Review


Rodolfo J.

Excelent software

Very good


Mohammad F.

Normal and friendly tool

I


Gisela F.

Nice features but could be improved


Verified Reviewer
Industry: Computer Software
Company size: 201-500 Employees

Does the job

Used Other for Free Trial
Reviewed on 2020/04/13
Review Source: Capterra

Pros

Ease of use and easy to integrate in the workflow

Cons

Could have an extended free trial period

Response from Beenario

Hi there! Thanks for your review. We have a free plan that you can use forever, please contact us if you need help with setting this up

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Alon R.
Industry: Health, Wellness & Fitness
Company size: 201-500 Employees

General Review

Used Daily for 1+ year
Reviewed on 2020/03/31
Review Source: Capterra

Pros

1. I like that I can view my own logs that I placed in the code.
2. The option to "filter by" is great.
3. There is a significant improvement in performance.
4. There is a significant improvement in UI.

Cons

1. The crash report "filter by" is very limited.
2. The crashes usually don't say much, it's very hard to investigate, understand the origin of the crash and how to resolve.
3. The overall performance of the logs and crashes can improve significantly.
4. The "filter by" version has duplication and not working as expected, especially in the crash report.
5. Sometimes it takes time until the logs appear in the web view.
6. When you go into a certain log you have to scroll a lot to get more information.
7. When you download a log it's not understandable how much of the entire log will be downloaded.
8. How can I resolve a crash and not see it anymore?
* The most important thing is that I'm working with another "crash report" tool - Raygun, and we have very different crashes there and much less, so now I'm not even sure that everything in your crash report is indeed a crash. for instance, in Raygun, I can get 2-5 crashes in a certain week and your report will say that I've got a few hundred.

Response from Beenario

Thanks a lot for your review! We have lots of improvements planned for the crashes area of the application, I hope you like them. I would love to learn more about the problem you mention of getting too many crashes, there are sometimes interactions when you use multiple crash collection libraries in your project.
I'd also love to learn more about the usability issues you mentioned, maybe if you'd like to jump on a call we could look at it together, please feel free to reply or contact support.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Rodolfo J.
Industry: Computer Software
Company size: 51-200 Employees

Excelent software

Used Daily for 1-5 months
Reviewed on 2020/10/07
Review Source: Capterra

Very good

Pros

Simple implementation and very intuitive

Cons

Slow filters on searching in fairly long logs

Response from Beenario

Thanks a lot for your review, Rodolfo!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mohammad F.
Industry: Computer & Network Security
Company size: 11-50 Employees

Normal and friendly tool

Used Daily for 6-12 months
Reviewed on 2020/03/31
Review Source: Capterra

I

Pros

It's very easy to setup and use
It's very fast and you can see the logs on the server side very quickly and help you to find the root cause.

Cons

you can't disable it in specific ViewController or ... ( imaging the user enter the sensitive information and you don't want to send them to the server ( PinCode and ...) but every time as you are using swizzling and ...
can't disable it per ViewController or other places.
the search is one of the main functionalities on these tools but really it's not powerful and I identified a bug and reported it about search with string + numbers but I waste my time to follow up and it was hard to talk and educate the support team.
also I noticed the iOS/Android logo doesn't show correctly on the dashboard
last but not least, we need search on the contents of the issue too, not only the logs!

Response from Beenario

Hi Mohammad, thanks for your feedback. There is the possibility of disabling automatic UI log collection for the whole app and write your own UI logs, so you have full control on what's logged. Please contact us at support if you need help with that.
Was the bug about searching strings with numbers solved? It looks like you're frustrated with that, I'm sure we can resolve it if you report it.
The iOS/Android logo bug you mention has already been fixed just a few days ago, thanks for mentioning that.
Search on issues is something in our roadmap but not there yet, thanks for mentioning it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Gisela F.
Industry: Computer Software
Company size: 2-10 Employees

Nice features but could be improved

Used Daily for 2+ years
Reviewed on 2020/04/06
Review Source: Capterra

Pros

The most useful feature of the software is the filtering. It allows you to customize the filtering of the search which makes it easier to find the phone bugs you are looking for.

Cons

The logs are hard to read on the web. I usually download the text file and open it in my machine. It will be nice to have a search bar on the logs. It is nice that you can do the filtering by log level but I think it should also have more features so that we can debug the logs in the Web UI itself.

Response from Beenario

Hi Gisela, thanks for your review! I would love to hear more about the search options you're missing. We hardly ever download the logs to use it, but yet your needs might be different than ours. Would you like to tell us more about it? Please contact me or support and we'll look into it together

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,2/10
Based on 21 user ratings
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Bugfender Pricing

Bugfender Pricing

Starting from
€29,00/month
Free Trial
Free
Subscription
Value for money

Bugfender offers a free account for new users up to 100K Daily Log Lines, after which the software is available across 3 pricing tiers, details of which are outlined below:
Basic – Available to 5 team members (500K Daily Log Lines)
• Monthly – €37.70/month
• Yearly – €29/month (billed annually)
Pro – Available to 20 team members (1M Daily Log Lines)
• Monthly – €115.70/month
• Yearly – €89/month (billed annually)
Premium – Available to 50 team members (5M Daily Log Lines)
• Monthly – €518.70/month
• Yearly – €399/month (billed annually)

Bugfender on-premise edition pricing starts at €1773/year. Please contact Bugfender directly for additional pricing information.

Bugfender offers a free account for new users up to 100K Daily Log Lines, after which the software is available across 3 pricing tiers, details of which are outlined below:
Basic – Available to 5 team members (500K Daily Log Lines)
• Monthly – €37.70/month
• Yearly – €29/month (billed annually)
Pro – Available to 20 team members (1M Daily Log Lines)
• Monthly – €115.70/month
• Yearly – €89/month (billed annually)
Premium – Available to 50 team members (5M Daily Log Lines)
• Monthly – €518.70/month
• Yearly – €399/month (billed annually)

Bugfender on-premise edition pricing starts at €1773/year. Please contact Bugfender directly for additional pricing information.

Value for Money
4,2/5
Based on 21 user ratings
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Bugfender Features

Bugfender Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,2/5
Based on 21 user ratings
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Categories

Additional information for Bugfender

Additional information for Bugfender

Key features of Bugfender

  • Audit Trail
  • Dashboard
  • Data Visualization
  • Event Logs

Bugfender FAQs

Bugfender FAQs

Below are some frequently asked questions for Bugfender.

Q. What type of pricing plans does Bugfender offer?

Bugfender offers the following pricing plans:

Starting from: €29,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Bugfender offers a free account for new users up to 100K Daily Log Lines, after which the software is available across 3 pricing tiers, details of which are outlined below: Basic – Available to 5 team members (500K Daily Log Lines) • Monthly – €37.70/month • Yearly – €29/month (billed annually) Pro – Available to 20 team members (1M Daily Log Lines) • Monthly – €115.70/month • Yearly – €89/month (billed annually) Premium – Available to 50 team members (5M Daily Log Lines) • Monthly – €518.70/month • Yearly – €399/month (billed annually) Bugfender on-premise edition pricing starts at €1773/year. Please contact Bugfender directly for additional pricing information.

Q. What are the main features of Bugfender?

Bugfender offers the following features:

  • Audit Trail
  • Dashboard
  • Data Visualization
  • Event Logs

Q. Who are the typical users of Bugfender?

Bugfender has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Bugfender support?

Bugfender supports the following languages:

English

Q. What type of pricing plans does Bugfender offer?

Bugfender has the following pricing plans:

Free, Subscription

Q. Does Bugfender support mobile devices?

We do not have any information about what devices Bugfender supports

Q. What other apps does Bugfender integrate with?

Bugfender integrates with the following applications:

Basecamp, Bitbucket, Freshdesk, GitHub, Intercom, Jira, Redbooth, Slack, Trello, Zendesk

Q. What level of support does Bugfender offer?

Bugfender offers the following support options:

Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials