Foundation 3000

ERP, CRM, and field service management software

3,3 /5 (9 reviews) Write a Review!

Foundation 3000 Overview

What is Foundation 3000?

Foundation 3000 is an enterprise resource planning (ERP) software designed to help businesses in wholesale distribution, field service, and other industries handle preventive maintenance, route optimization, customer relationship management (CRM), contract tracking, and warehousing processes. Administrators can view equipment audit trails, track inventory using barcodes, send automated reminders to customers for returning rented items, and schedule appointments on a drag-and-drop interface.

Foundation 3000 allows organizations to receive alerts about safety inspections and contract expirations, and use the search functionality to retrieve equipment details based on serial number, location, model, manufacturer, or other user-defined characteristics. Supervisors can create email campaigns, schedule callbacks, reassign or reschedule tasks, and view clients' notes, faxes, and emails on a unified platform. Customers can also access their account information, place online orders, and utilize the web portal to monitor the status of work orders, invoices, and equipment.

Using Foundation 3000, managers can view scheduled appointments on a map, arrange travel routes, leverage GPS technology to track representatives' locations, and create custom checklists with checkboxes, drop-downs, or notes to automate equipment servicing processes. Other features include returns processing, kitting, lot tracking, and work order management.

Foundation 3000 Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Softrend Systems directly for pricing information.


Foundation 3000 Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Foundation 3000 service schedule
Foundation 3000 search customers
Foundation 3000 order entry
Foundation 3000 video Foundation 3000 screenshot: Foundation 3000 service schedule Foundation 3000 screenshot: Foundation 3000 search customers Foundation 3000 screenshot: Foundation 3000 order entry

Foundation 3000 Reviews

Foundation 3000 Reviews

Overall rating
3,3
/
5
Excellent
1

Very good
4

Average
2

Poor
1

Terrible
1

Value for Money
2,8
Features
3,1
Ease of Use
3,2
Customer Support
3,1
56% recommended this app
John L.

Foundation just works great

We have been using Softrend’ s Foundation 3000 for over 15 years. The programs modules all work together to create a seamless one stop shop for all our needs from invoicing, purchase orders, inventory account payable and receivable. Invoices, statements, purchase orders can all be sent directly from the program saving money on postage and paper supplies.
The inventory module allows for multiple pricing rates for different customers. We are able to upload new costs from vendors from a spreadsheet. This enable us to change an entire vendors costs as one time. We can customize forms as the need arises.
There are so many great reports available and if you need a different one [SENSITIVE CONTENT HIDDEN] team is always willing to make you a new one.
The mobile program is going to free up our technicians and office staff from using multiple programs to communicate information back and forth.
The accounting department is very happy with the consolidated business reports.
We have been very happy with Foundation and [SENSITIVE CONTENT HIDDEN]
team. I highly recommend it for all types of businesses.
John Latzen
Operations Manager


Maria B.

Looking forward to a milestone with Foundation 3000 and Softrend Team!

Foundation 3000 had saved us a great deal of time and and have increased our efficiency with Job Material Allocation process. They had integrated all of our needs by using Foundation 3000. [SENSITIVE CONTENT HIDDEN] have always been friendly, professional, excellent and hard working. Thanks to them, we were able to achieve our goal on time, and we look forward to continue working with them in the future.


Rob S.

Proceed with Extreme Caution. Ensure you have "non performance" clauses in your contract.

Spent 10's of thousands of dollars plus countless hours with multiple staff members and the product was never put into full use after 3 years due to continued issues and a lack of faith in the reliability of the Foundations program. Staff voted unanimously to NOT impliment the Softrends Foundations program.


Alyssa B.

Foundation 3000 Review

Very good. We are running much more efficiently and we are on our way to being a paper-free office with the tablet capacity for our field technicians.


Adam J.

the program is useful for smaller companies

the ability to sell and manage our product


John L.
Industry: Facilities Services
Company size: 11-50 Employees

Foundation just works great

Used Daily for 2+ years
Reviewed on 2020/02/25
Review Source: Capterra

We have been using Softrend’ s Foundation 3000 for over 15 years. The programs modules all work together to create a seamless one stop shop for all our needs from invoicing, purchase orders, inventory account payable and receivable. Invoices, statements, purchase orders can all be sent directly from the program saving money on postage and paper supplies.
The inventory module allows for multiple pricing rates for different customers. We are able to upload new costs from vendors from a spreadsheet. This enable us to change an entire vendors costs as one time. We can customize forms as the need arises.
There are so many great reports available and if you need a different one [SENSITIVE CONTENT HIDDEN] team is always willing to make you a new one.
The mobile program is going to free up our technicians and office staff from using multiple programs to communicate information back and forth.
The accounting department is very happy with the consolidated business reports.
We have been very happy with Foundation and [SENSITIVE CONTENT HIDDEN]
team. I highly recommend it for all types of businesses.
John Latzen
Operations Manager

Pros

One of the best features of Foundation is the ability to get to the information you are looking for from multiple screens. The modules tie together seamlessly. The same basic information is useful for all our departments. A customer name or address gets you to any information you need.
There are so many reports in each module.

Cons

Not much to dislike here. Start up is tough, but any software change is tough.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Maria B.
Industry: Construction
Company size: 51-200 Employees

Looking forward to a milestone with Foundation 3000 and Softrend Team!

Used Daily for 2+ years
Reviewed on 2020/08/06
Review Source: Capterra

Foundation 3000 had saved us a great deal of time and and have increased our efficiency with Job Material Allocation process. They had integrated all of our needs by using Foundation 3000. [SENSITIVE CONTENT HIDDEN] have always been friendly, professional, excellent and hard working. Thanks to them, we were able to achieve our goal on time, and we look forward to continue working with them in the future.

Pros

Wonderful job in helping us develop our program since 2008 with Foundation ERP system such as all Accounting modules, Inventory, Job Costing, and integration of Service module.

Cons

Need to optimize Service, Accounting & Inventory and Job Costing reports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rob S.
Industry: Construction
Company size: 11-50 Employees

Proceed with Extreme Caution. Ensure you have "non performance" clauses in your contract.

Used Weekly for 2+ years
Reviewed on 2019/09/11
Review Source: Capterra

Spent 10's of thousands of dollars plus countless hours with multiple staff members and the product was never put into full use after 3 years due to continued issues and a lack of faith in the reliability of the Foundations program. Staff voted unanimously to NOT impliment the Softrends Foundations program.

Pros

The sales pitch created a sense of this program being a one stop solution for everything

Cons

Unknowingly purchased portions of the product that had not even been developed yet. Slow, clunky and unreliable. Solution for every issue was to spend more money. We paid for Foundations to develop software that was sold as functional and ready to use.

Response from Softrend Systems

Hello Rob,
We appreciate you sharing your thoughts and we're sorry to hear about your experience. However, I do want to use this opportunity to clarify a few things.
Sadly, a couple of able and enthusiastic key users left midway through, leaving a void never filled. There were frequent meeting cancellations and no-shows. We spent many hours at no charge fixing malformed data (contacts where cities should be, etc.) usually done by users.
When our suggested hardware setup is followed, our system is quite fast, not clunky. You initially opted not to spend the < $1000 to Microsoft we advised. We ended up offering to pay it ourselves so you could see how fast it really is and never billed you for any extras, including customisation. We refunded the entire App cost. You ended up spending in the low teens on us, not 10s of 1000's as claimed. Your mention about spending money on every issue is just the opposite.
But we will use what we learned here to improve future projects.

Best, Michael

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Alyssa B.
Industry: Electrical/Electronic Manufacturing
Company size: 11-50 Employees

Foundation 3000 Review

Used Daily for 1+ year
Reviewed on 2020/05/05
Review Source: Capterra

Very good. We are running much more efficiently and we are on our way to being a paper-free office with the tablet capacity for our field technicians.

Pros

I liked that this software was easy to use and we were able to streamline all of our separate programs into one platform that can do it all. It is very efficient.

Cons

The only major hurdle was that our existing software was very old so it was difficult to transfer data to the new system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Adam J.
Industry: Furniture
Company size: 51-200 Employees

the program is useful for smaller companies

Used Daily for 2+ years
Reviewed on 2018/03/27
Review Source: Capterra

the ability to sell and manage our product

Pros

the ease of editing data and the information it gives you with just s few clicks is great. it runs smoothly and offers a great point of sale experience.

Cons

it is very hard to find the right report. there are many options for retorting but it is also very limited to specifics. and if there is a way to get the report you want, there is no easy way of finding it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,6/10
Based on 9 user ratings
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Foundation 3000 Pricing

Foundation 3000 Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Softrend Systems directly for pricing information.

Contact Softrend Systems directly for pricing information.

Value for Money
2,8/5
Based on 9 user ratings
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Foundation 3000 Features

Foundation 3000 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,1/5
Based on 9 user ratings
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Categories

Additional information for Foundation 3000

Additional information for Foundation 3000

Key features of Foundation 3000

  • Appointment Management
  • Barcode Generation
  • Barcode Scanning
  • Bid Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Customer Database
  • Flexible Licensing
  • Full Logging
  • Inspection Management
  • Inventory Management
  • Job Costing
  • Labeling
  • Mobile Access
  • Multi-Location
  • Payroll Management
  • Routing
  • Scheduling
  • Work Order Management

Foundation 3000 FAQs

Foundation 3000 FAQs

Below are some frequently asked questions for Foundation 3000.

Q. What type of pricing plans does Foundation 3000 offer?

Foundation 3000 offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Softrend Systems directly for pricing information.

Q. What are the main features of Foundation 3000?

Foundation 3000 offers the following features:

  • Appointment Management
  • Barcode Generation
  • Barcode Scanning
  • Bid Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Customer Database
  • Flexible Licensing
  • Full Logging
  • Inspection Management
  • Inventory Management
  • Job Costing
  • Labeling
  • Mobile Access
  • Multi-Location
  • Payroll Management
  • Routing
  • Scheduling
  • Work Order Management

Q. Who are the typical users of Foundation 3000?

Foundation 3000 has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Foundation 3000 support?

Foundation 3000 supports the following languages:

English

Q. What type of pricing plans does Foundation 3000 offer?

Foundation 3000 has the following pricing plans:

Subscription

Q. Does Foundation 3000 support mobile devices?

Foundation 3000 supports the following devices:

iPhone

Q. What other apps does Foundation 3000 integrate with?

We do not have any information about what integrations Foundation 3000 has

Q. What level of support does Foundation 3000 offer?

Foundation 3000 offers the following support options:

Phone Support, Online Support