About Foundation 3000

Foundation 3000 is an enterprise resource planning (ERP) software designed to help businesses in wholesale distribution, field service, and other industries handle preventive maintenance, route optimization, customer relationship management (CRM), contract tracking, and warehousing processes. Administrators can view equipment audit trails, track inventory using barcodes, send automated reminders to customers for returning rented items, and schedule appointments on a drag-and-drop interface.

Foundation 3000 allows organizations to receive alerts about safety inspections and contract expirations, and use the search functionality to retrieve equipment details based on serial number, location, model, manufacturer, or other user-defined characteristics. Supervisors can create email campaigns, schedule callbacks, reassign or reschedule tasks, and view clients' notes, faxes, and emails on a unified platform. Customers can also access their account information, place online orders, and utilize the web portal to monitor the status of work orders, invoices, and equipment.

Using Foundation 3000, managers can view scheduled appointments on a map, arrange travel routes, leverage GPS technology to track representatives' locations, and create custom checklists with checkboxes, drop-downs, or notes to automate equipment servicing processes. Other features include returns processing, kitting, lot tracking, and work order management.

Devices

Business size

S M L

Images

Foundation 3000 service schedule
Foundation 3000 search customers
Foundation 3000 order entry
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Foundation 3000 video
Foundation 3000 screenshot: Foundation 3000 service schedule Foundation 3000 screenshot: Foundation 3000 search customers Foundation 3000 screenshot: Foundation 3000 order entry

Features

Total features of Foundation 3000: 59

  • AS2 Capability
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Callback Scheduling
  • Client Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Data Transformation
  • Drag & Drop
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Rental Software
  • Equipment Tracking
  • GPS
  • Image Capture
  • Inspection Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Label Printing
  • Labeling
  • Maintenance Management
  • Maintenance Scheduling
  • Medical Equipment Rental
  • Mobile Access
  • Multi-Location
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Processing
  • Payment Collection in the Field
  • Payroll Management
  • Quotes/Estimates
  • Rate Management
  • Recurring Rentals
  • Report Templates
  • Reporting/Analytics
  • Returns Management
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Short / Long Term Rental
  • Warehouse Management
  • Work Order Management

Alternatives

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QuickBooks Desktop Enterprise

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UpKeep

4,7
#3 Alternative to Foundation 3000
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HireHop

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#4 Alternative to Foundation 3000
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Reviews

Overall rating

3,3 /5
(9)
Value for Money
2,8/5
Features
3,1/5
Ease of Use
3,2/5
Customer Support
3,1/5

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Showing 5 reviews of 9
John L.
Overall rating
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Foundation just works great

Reviewed on 2020/02/25

We have been using Softrend’ s Foundation 3000 for over 15 years. The programs modules all work...

We have been using Softrend’ s Foundation 3000 for over 15 years. The programs modules all work together to create a seamless one stop shop for all our needs from invoicing, purchase orders, inventory account payable and receivable. Invoices, statements, purchase orders can all be sent directly from the program saving money on postage and paper supplies.
The inventory module allows for multiple pricing rates for different customers. We are able to upload new costs from vendors from a spreadsheet. This enable us to change an entire vendors costs as one time. We can customize forms as the need arises.
There are so many great reports available and if you need a different one [SENSITIVE CONTENT HIDDEN] team is always willing to make you a new one.
The mobile program is going to free up our technicians and office staff from using multiple programs to communicate information back and forth.
The accounting department is very happy with the consolidated business reports.
We have been very happy with Foundation and [SENSITIVE CONTENT HIDDEN]
team. I highly recommend it for all types of businesses.
John Latzen
Operations Manager

Pros

One of the best features of Foundation is the ability to get to the information you are looking for from multiple screens. The modules tie together seamlessly. The same basic information is useful for all our departments. A customer name or address gets you to any information you need.
There are so many reports in each module.

Cons

Not much to dislike here. Start up is tough, but any software change is tough.

Maria B.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Looking forward to a milestone with Foundation 3000 and Softrend Team!

Reviewed on 2020/08/06

Foundation 3000 had saved us a great deal of time and and have increased our efficiency with Job...

Foundation 3000 had saved us a great deal of time and and have increased our efficiency with Job Material Allocation process. They had integrated all of our needs by using Foundation 3000. [SENSITIVE CONTENT HIDDEN] have always been friendly, professional, excellent and hard working. Thanks to them, we were able to achieve our goal on time, and we look forward to continue working with them in the future.

Pros

Wonderful job in helping us develop our program since 2008 with Foundation ERP system such as all Accounting modules, Inventory, Job Costing, and integration of Service module.

Cons

Need to optimize Service, Accounting & Inventory and Job Costing reports.

Rob S.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Proceed with Extreme Caution. Ensure you have "non performance" clauses in your contract.

Reviewed on 2019/09/11

Spent 10's of thousands of dollars plus countless hours with multiple staff members and the product...

Spent 10's of thousands of dollars plus countless hours with multiple staff members and the product was never put into full use after 3 years due to continued issues and a lack of faith in the reliability of the Foundations program. Staff voted unanimously to NOT impliment the Softrends Foundations program.

Pros

The sales pitch created a sense of this program being a one stop solution for everything

Cons

Unknowingly purchased portions of the product that had not even been developed yet. Slow, clunky and unreliable. Solution for every issue was to spend more money. We paid for Foundations to develop software that was sold as functional and ready to use.

Response from Softrend Systems

Hello Rob,
We appreciate you sharing your thoughts and we're sorry to hear about your experience. However, I do want to use this opportunity to clarify a few things.
Sadly, a couple of able and enthusiastic key users left midway through, leaving a void never filled. There were frequent meeting cancellations and no-shows. We spent many hours at no charge fixing malformed data (contacts where cities should be, etc.) usually done by users.
When our suggested hardware setup is followed, our system is quite fast, not clunky. You initially opted not to spend the < $1000 to Microsoft we advised. We ended up offering to pay it ourselves so you could see how fast it really is and never billed you for any extras, including customisation. We refunded the entire App cost. You ended up spending in the low teens on us, not 10s of 1000's as claimed. Your mention about spending money on every issue is just the opposite.
But we will use what we learned here to improve future projects.

Best, Michael

Alyssa B.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Foundation 3000 Review

Reviewed on 2020/05/05

Very good. We are running much more efficiently and we are on our way to being a paper-free office...

Very good. We are running much more efficiently and we are on our way to being a paper-free office with the tablet capacity for our field technicians.

Pros

I liked that this software was easy to use and we were able to streamline all of our separate programs into one platform that can do it all. It is very efficient.

Cons

The only major hurdle was that our existing software was very old so it was difficult to transfer data to the new system.

Adam J.
Overall rating
  • Industry: Furniture
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

the program is useful for smaller companies

Reviewed on 2018/03/27

the ability to sell and manage our product

the ability to sell and manage our product

Pros

the ease of editing data and the information it gives you with just s few clicks is great. it runs smoothly and offers a great point of sale experience.

Cons

it is very hard to find the right report. there are many options for retorting but it is also very limited to specifics. and if there is a way to get the report you want, there is no easy way of finding it.

Showing 5 reviews of 9 Read all reviews

Foundation 3000 FAQs

Below are some frequently asked questions for Foundation 3000.

Foundation 3000 offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Softrend Systems directly for pricing information.

We do not have any information about Foundation 3000 features

Foundation 3000 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Foundation 3000 supports

Foundation 3000 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Foundation 3000 has

Foundation 3000 offers the following support options:

Email/Help Desk, Phone Support

Related categories

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