TerraPro

Handles everything we need it to do. I know there is so much more it can do for us, but we have a website program that takes care of other things for us.

Few little glitches, but I know how to work around them. Some things are a little strange on how it needs to be entered, but have adapted to that.

Clear storage of data. Similar to EDRS format which we sometimes view as a "practice death certificate" before entering the actual death certificate. Easy program for us to access in multiple locations. We also utilize storing PreNeed information in TerraPro so PN information is accessible from almost anywhere- mostly accessed in the middle of the night when taking a new death call. Billing is easy after packages are entered.

Difficult to navigate. Hard to teach to new employees, though it does function well after you know what you're doing. Entering billing packages is confusing. Entering/Deleting new/former employees, cemeteries, crematories, churches, etc can be frustrating when you do it, which isn't frequent. Dislike using the Military Forms... Have had difficult experiences with those in the past.

Our funeral home averages about 180 calls per year. TerraPro has been a good choice for us. It is an easy program to use. It has a very simple form type entering of case information-vital statistics. The Card Program for printing cards and register books works well and is simple to use. The funeral director can easily set up their own price list info, charges, etc. and easily enter billing information. It tracks sales and merchandise information and has good reporting of information. We use the Accounts Receivables tracking and it works well. Entering payments, giving discounts, recording overpayments and bad debts is a breeze. [Sensitive content hidden] is really good about tailoring forms to fit one's individual needs. He is always a phone call away for support. The program was reasonably priced and the support is reasonable. It has many different features, such as insurance tracking and schedules for promissory notes, etc. that we do not use. Overall, we have been pleased with this program.

There have been a few problems with error messages which were not needed and will sometimes cause the program to close and has to be re-opened during a session. That can be annoying. [Sensitive content hidden] usually can address that and correct it.