MasterControl Manufacturing Excellence

SaaS manufacturing and production scheduling software

4,6 /5 (34 reviews) Write a Review!

MasterControl Manufacturing Excellence Overview

What is MasterControl Manufacturing Excellence?

MasterControl Manufacturing Excellence is a SaaS platform designed to help businesses streamline inventory tracking, resource planning, and supply chain operations. The integrated EBR module enables manufacturers to organize electronic batch records (EBR), conduct quality checks, and manage sampling processes.

MasterControl Manufacturing Excellence enables managers to collect and store production data for various batches, lots, or units in a centralized repository. Administrators can use the application to track standard operating procedures (SOPs), configure workflows based on business requirements, and automatically calculate product prices on a unified platform. It also helps supervisors manage equipment calibration schedules, assign tasks to team members, and record calibration data to conduct audits and inspections.

MasterControl Manufacturing Excellence facilitates integration with various enterprise resource planning (ERP), customer relationship management (CRM), and manufacturing execution systems via APIs, enabling businesses to synchronize data transfer across systems. Other features include compliance management, collaboration, kitting, data management, electronic signature capture, reporting, and more.

MasterControl Manufacturing Excellence Overview

Pricing

Starting from
US$1 000,00/month

Pricing options

Free Trial
Subscription
Value for money

MasterControl Manufacturing Excellence pricing starts at $1000/per month. Please contact MasterControl directly for additional pricing information.


MasterControl Manufacturing Excellence Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, Japan, Germany
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German, Japanese

Media

MasterControl Manufacturing Excellence kitting
MasterControl Manufacturing Excellence equipment setup
MasterControl Manufacturing Excellence batch records
MasterControl Manufacturing Excellence video MasterControl Manufacturing Excellence screenshot: MasterControl Manufacturing Excellence kitting MasterControl Manufacturing Excellence screenshot: MasterControl Manufacturing Excellence equipment setup MasterControl Manufacturing Excellence screenshot: MasterControl Manufacturing Excellence batch records

MasterControl Manufacturing Excellence Reviews

MasterControl Manufacturing Excellence Reviews

Overall rating
4,6
/
5
Excellent
24

Very good
8

Average
2

Poor
0

Terrible
0

Value for Money
4,4
Features
4,5
Ease of Use
4,1
Customer Support
4,9
94% recommended this app
Lillian E.

The 'Adobe' of eQMS: Extremely powerful functionality with a learning curve well worth the...

Increased productivity, compliance, visibility, and capability.


Thomas G.

Amazingly Robust, Compliant and Easy to Use


Gen M.

Support services are excellent, but I feel I need to use them FAR too much


Joanne F.

Flexibility for all specialties with great modules for your regulatory needs.

Removed all SOP binders in our department. Staff training records also eliminated and are all in soft copy and easy to find. MasterControl makes documentation management easy. Regulatory agencies that review our sites are impressed with the system and ease in finding what they have requested.
Department supervisors were able to eliminate many lists reminding staff of document review dates, required reading and new information. Staff meeting minutes no longer left in a break room for staff to read and initial. MasterControl sends it out to appropriate staff and requests an electronic signature.
The internal report writer is easy to use and presents real time data in seconds.


Crystal D.

Possibilities are Endless!


Lillian E.
Industry: Medical Devices
Company size: 51-200 Employees

The 'Adobe' of eQMS: Extremely powerful functionality with a learning curve well worth the effort.

Used Daily for 2+ years
Reviewed on 2017/08/30
Review Source: Capterra

Increased productivity, compliance, visibility, and capability.

Pros

1) One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Bill of Materials, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!)
2) Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves.
3) Makes audits so much easier to facilitate and eliminates the low-hanging fruit that is so easy for auditors to find; no missed signatures, no GDP issues, no data integrity concerns, etc.
4) Technical Support has my questions answered almost immediately whether I call directly or issue a web-ticket. More complex questions are escalated directly to the engineers who are also incredibly responsive.
5) My product feedback is solicited and responded to. MasterControl isn't an unreachable entity; they care what the end user has to say and are constantly soliciting feedback.
6) Form Builder! The eForm Builder and Process module are addictive. I can build an HTML for for any time-wasting paper-based process that I have. They go through the electronic workflow and can link to any other MasterControl module, form, etc.

Cons

1) The cost is understandably high (it does the work of 2-3 people in my 80 person company) but it can be difficult to get management past the sticker shock when they're thinking of traditional plug-and-play software (and asking management to spend money on Quality is already tough).
2) As mentioned in the opening line, the learning curve is a bit steep. This is not a drag-and-drop, push-to-install software. You need a trained System Administrator to navigate not just how to do the basics, but how to really harness the full, powerful potential of the software. Buying the software, attending one intro courses and then calling it good is like buying an espresso machine only for the hot water. You need to learn what all the buttons do to make it a real, worth-while investment. Luckily MasterControl has an Online University with really helpful tutorials, plus a great online help menu. And Tech Support for everything else.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Thomas G.

Amazingly Robust, Compliant and Easy to Use

Used Daily for 2+ years
Reviewed on 2017/08/30
Review Source: Capterra

Pros

I've been the Administrator of this software at our company for over 10 years. We currently utilize the Documents, Process and Training modules along with a few HTML based eForms such as Change Control, Manufacturing logs, etc. The collaborative tool for reviewing and redlining documents has provided the necessary exposure and transparency to our organization on document reviews. In addition, we've kick it up in our training module by purchasing and utilizing UL Eduneerings Compliance modules which is SCORM compliant. Works great and eliminates the use of going outside of MasterControl to complete compliance training.

Over the years, MasterControl has made significant improvements to provide more automated functions that reduce human error. We've taken advantage of those tools. The proof really is in front of regulatory agencies such as FDA, Notified Body, TGA, etc where every time I was audited for he functions I managed (Document Control, Training, Change Management, Records Control and HR), I was able to demonstrate controls and compliance over the entire Document, Training and Change Management systems. We've received high remarks from these agencies on system.

Cons

Like any software, there are various issues, albeit out of the control of MasterControl at times. For instance, MasterControl may not behave the same in various versions of Internet Explorer. MasterControl is good to call out in their Hardware/Software Recommendations document what systems and software plays naughty and nice with their system (e.g. I.E, Java, Google Chrome, Adobe, Servers, etc).

What's in their control that is not so great is the reporting tool. However, that should be addressed later this year.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Gen M.
Industry: Pharmaceuticals
Company size: 201-500 Employees

Support services are excellent, but I feel I need to use them FAR too much

Used Daily for 2+ years
Reviewed on 2017/09/07
Review Source: Capterra

Pros

Clean look, excellent customer service from the tech services groups, but their hands are tied far too much.

Cons

SO MANY BUGS. And several times I have been told that the bugs will not be resolved because they are not high enough priority. Sales groups (who I was told to contact to push the issue) do not respond. I do not feel comfortable executing a new module when the training module essentially cannot be trusted to work with the document module

Response from MasterControl

Thank you for your feedback. We are always looking for ways to improve our product and processes and have been actively making improvements to our product development and quality assurance processes. We are confident that you will see a reduced number of defects in our latest and upcoming releases as well a reduction in time to resolution of the defects you do encounter.

Your continued feedback is greatly appreciated and we look forward to your continued engagement with our Support and Services teams.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Joanne F.
Industry: Hospital & Health Care
Company size: 5 001-10 000 Employees

Flexibility for all specialties with great modules for your regulatory needs.

Used Daily for 2+ years
Reviewed on 2017/09/06
Review Source: Capterra

Removed all SOP binders in our department. Staff training records also eliminated and are all in soft copy and easy to find. MasterControl makes documentation management easy. Regulatory agencies that review our sites are impressed with the system and ease in finding what they have requested.
Department supervisors were able to eliminate many lists reminding staff of document review dates, required reading and new information. Staff meeting minutes no longer left in a break room for staff to read and initial. MasterControl sends it out to appropriate staff and requests an electronic signature.
The internal report writer is easy to use and presents real time data in seconds.

Pros

This application is installed at a university hospital with many diverse regulatory needs. From CLIA and CAP in Pathology and Clinical Laboratories to AABB and FACT in Bone Marrow Transplant programs. Documents, Training and Process modules are flexible enough to meet the diverse needs of each specialized department while allowing the departments to tailor the system to meet their workflow needs. All documents are available to the staff that need them in the most recent version wherever they need them. We utilized PC's, laptops, iPads and hyperlinks within departments Intranet sites. Completing all template fields allows for great automation and the elimination of lists of due dates, signature lists and manual training tracking.

Cons

For staff that do not author/edit documents routinely it can be hard to know where to begin in the application. We upgrade every 2 years and the design can significantly change enough to confuse people.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Crystal D.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

Possibilities are Endless!

Used Daily for 2+ years
Reviewed on 2017/09/05
Review Source: Capterra

Pros

There are so many opportunities to use this software to help manage aspects of your business or quality system that would be impossible in a paper based or manual process. While the modules are defined and designed around a specific function, you have the flexibility to create custom configurations and shape the product to fit your needs. The customer support from the entire MasterControl group is amazing!The level of service is very high from everyone you interface with, the sales team, the install team, the front-line support team, etc. We also use the TAM support service in addition to front-line support and we have greatly benefited from building a relationship with our TAM and troubleshooting system issues. Overall, this investment will help support rapid growth in your business and help facilitate the creation and management of a truly robust quality organization.

Cons

There is definitely a learning curve with this software for users, and with the size of our organization and the constant influx of new personnel the establishment of an ongoing support team is key to the success of the product. Some of the components are not the best out of the options available on the market, but bringing them all together in one package is what makes this product sustainable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 34 user ratings
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MasterControl Manufacturing Excellence Pricing

MasterControl Manufacturing Excellence Pricing

Starting from
US$1 000,00/month
Free Trial
Subscription
Value for money

MasterControl Manufacturing Excellence pricing starts at $1000/per month. Please contact MasterControl directly for additional pricing information.

MasterControl Manufacturing Excellence pricing starts at $1000/per month. Please contact MasterControl directly for additional pricing information.

Value for Money
4,4/5
Based on 34 user ratings
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MasterControl Manufacturing Excellence Features

MasterControl Manufacturing Excellence Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,5/5
Based on 34 user ratings
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Categories

Additional information for MasterControl Manufacturing Excellence

Additional information for MasterControl Manufacturing Excellence

Key features of MasterControl Manufacturing Excellence

  • Archiving & Retention
  • Auditing
  • Bill of Material Analysis
  • Bills of Material
  • Change Management
  • Collaboration Tools
  • Collaborative Review
  • Compliance Management
  • Cost Tracking
  • Data Integration
  • Design Management
  • Document Indexing
  • Document Management
  • Document Publishing
  • Document Storage
  • Document Tagging
  • Electronic Workflow
  • File Management
  • Forms Management
  • Formula Management
  • Full Text Search
  • Issue Management
  • Issue Tracking
  • Multiple Delivery Formats
  • Multiple Document Formats
  • Offline Access
  • Order Management
  • Predictive Modeling
  • Print Management
  • Project Management
  • Quality Control
  • Routing
  • Safety Management
  • Scheduling
  • Supplier Management
  • Traceability
  • Version Control

MasterControl Manufacturing Excellence FAQs

MasterControl Manufacturing Excellence FAQs

Below are some frequently asked questions for MasterControl Manufacturing Excellence.

Q. What type of pricing plans does MasterControl Manufacturing Excellence offer?

MasterControl Manufacturing Excellence offers the following pricing plans:

Starting from: US$1 000,00/month

Pricing model: Subscription

Free Trial: Not Available

MasterControl Manufacturing Excellence pricing starts at $1000/per month. Please contact MasterControl directly for additional pricing information.

Q. What are the main features of MasterControl Manufacturing Excellence?

MasterControl Manufacturing Excellence offers the following features:

  • Archiving & Retention
  • Auditing
  • Bill of Material Analysis
  • Bills of Material
  • Change Management
  • Collaboration Tools
  • Collaborative Review
  • Compliance Management
  • Cost Tracking
  • Data Integration
  • Design Management
  • Document Indexing
  • Document Management
  • Document Publishing
  • Document Storage
  • Document Tagging
  • Electronic Workflow
  • File Management
  • Forms Management
  • Formula Management
  • Full Text Search
  • Issue Management
  • Issue Tracking
  • Multiple Delivery Formats
  • Multiple Document Formats
  • Offline Access
  • Order Management
  • Predictive Modeling
  • Print Management
  • Project Management
  • Quality Control
  • Routing
  • Safety Management
  • Scheduling
  • Supplier Management
  • Traceability
  • Version Control

Q. Who are the typical users of MasterControl Manufacturing Excellence?

MasterControl Manufacturing Excellence has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does MasterControl Manufacturing Excellence support?

MasterControl Manufacturing Excellence supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Japanese

Q. What type of pricing plans does MasterControl Manufacturing Excellence offer?

MasterControl Manufacturing Excellence has the following pricing plans:

Subscription

Q. Does MasterControl Manufacturing Excellence support mobile devices?

We do not have any information about what devices MasterControl Manufacturing Excellence supports

Q. What other apps does MasterControl Manufacturing Excellence integrate with?

MasterControl Manufacturing Excellence integrates with the following applications:

MasterControl Quality Excellence

Q. What level of support does MasterControl Manufacturing Excellence offer?

MasterControl Manufacturing Excellence offers the following support options:

Phone Support, Online Support, Knowledge Base, FAQs