About illico
illico by NeoLedge is a multichannel document and process management software that provides local governments with tools to facilitate collaboration between residents and improve citizen relationships. Administrators can scan and sort incoming emails based on queries, assign them to specific employees or departments, create automated responses using customizable templates, and maintain a record of all interactions for future reference.
City managers can store the contact details of employees or citizens in a database and utilize the search functionality to retrieve specific documents from the repository. It provides a dashboard, which enables municipalities to configure workflows, automate recurring tasks, track the progress of assigned queries, and monitor key performance indicators (KPIs) via actionable analytics. Supervisors can also create dynamic links between documents, sort them into categories, and grant role-based access to employees.
illico facilitates integration with various third-party accounting and human resource information system (HRIS) applications. Citizens can also use the self-service portal to submit and share their requests across multiple social networking channels.
Pricing starting from:
N/A
- Free Trial
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
Features
Total features of illico: 32
- Access Control
- Activity Dashboard
- Automatic Notifications
- Barcode Scanning
- Built-In Database
- Categorization
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact History
- Contact Management
- Content Repository
- Customizable Categories
- Document Generation
- Document Management
- Document Storage
- Document Templates
- Email Distribution
- Inventory Management
- Performance Management
- Performance Metrics
- Process Control
- Progress Tracking
- Recurring Tasks
- Role-Based Permissions
- Search Functionality
- Self Service Portal
- Task Management
- Task Tracking
- Third Party Integration
- Workflow Management
Alternatives
EZOfficeInventory
Impress Automate
TownSuite Municipal
Freshservice
Reviews
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Write a Review!- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Illico Review
Reviewed on 2020/10/08
Very good experience --lots of functions for the price.
Very good experience --lots of functions for the price.
Pros
The functions supported for all users including citizens and internal users is very cost effective and provides a rich set of functionality to use. The automation of forms, communications portals and reporting of the data is very user friendly.
Cons
The ability to redact files and to provide different viewers for different file types. Supports file types of adobe, office and others but not as extensive as other products.
Response from NeoLedge
Hello Chuck, thank you for your positive review! We love to see illico providing assistance to successful organizations like yours. We appreciate the feedback and are always here if you need any asssitance using the illico solution.
illico FAQs
Below are some frequently asked questions for illico.Q. What type of pricing plans does illico offer?
illico offers the following pricing plans:
- Free Trial: Not Available
Contact NeoLedge for pricing information
Q. What are the main features of illico?
illico offers the following features:
- Barcode Scanning
- Compliance Management
- Inventory Management
- Self Service Portal
Q. Who are the typical users of illico?
illico has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does illico support?
illico supports the following languages:
English, French
Q. Does illico support mobile devices?
We do not have any information about what devices illico supports
Q. What other apps does illico integrate with?
We do not have any information about what integrations illico has
Q. What level of support does illico offer?
illico offers the following support options:
Online Support, FAQs
Related categories
See all software categories found for illico.
