About illico

illico by NeoLedge is a multichannel document and process management software that provides local governments with tools to facilitate collaboration between residents and improve citizen relationships. Administrators can scan and sort incoming emails based on queries, assign them to specific employees or departments, create automated responses using customizable templates, and maintain a record of all interactions for future reference.

City managers can store the contact details of employees or citizens in a database and utilize the search functionality to retrieve specific documents from the repository. It provides a dashboard, which enables municipalities to configure workflows, automate recurring tasks, track the progress of assigned queries, and monitor key performance indicators (KPIs) via actionable analytics. Supervisors can also create dynamic links between documents, sort them into categories, and grant role-based access to employees.

illico facilitates integration with various third-party accounting and human resource information system (HRIS) applications. Citizens can also use the self-service portal to submit and share their requests across multiple social networking channels.


Business size



United States, Canada

Supported Languages

English, French


Total features of illico: 32

  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Barcode Scanning
  • Built-In Database
  • Categorization
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Content Repository
  • Customizable Categories
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Distribution
  • Inventory Management
  • Performance Management
  • Performance Metrics
  • Process Control
  • Progress Tracking
  • Recurring Tasks
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Workflow Management



#1 Alternative to illico
Track and manage check-outs, locations and maintenance schedules of your assets with our cloud based asset management...

Impress Automate

#2 Alternative to illico
Impress Automate by Quadient is a cloud-based software designed to help businesses automate document preparation...

TownSuite Municipal

#3 Alternative to illico
TownSuite Municipal Software is a cloud-based municipal information management solution designed to meet the needs of...


#4 Alternative to illico
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem,...


Overall rating

5 /5
Value for Money
Ease of Use
Customer Support

Already have illico?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 1 review
Chuck R.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Illico Review

Reviewed on 2020/10/08

Very good experience --lots of functions for the price.

Very good experience --lots of functions for the price.


The functions supported for all users including citizens and internal users is very cost effective and provides a rich set of functionality to use. The automation of forms, communications portals and reporting of the data is very user friendly.


The ability to redact files and to provide different viewers for different file types. Supports file types of adobe, office and others but not as extensive as other products.

Response from NeoLedge

Hello Chuck, thank you for your positive review! We love to see illico providing assistance to successful organizations like yours. We appreciate the feedback and are always here if you need any asssitance using the illico solution.

illico FAQs

Below are some frequently asked questions for illico.

illico offers the following pricing plans:

  • Free Trial: Not Available

Contact NeoLedge for pricing information

illico offers the following features:

  • Barcode Scanning
  • Compliance Management
  • Inventory Management
  • Self Service Portal

illico has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

illico supports the following languages:

English, French

We do not have any information about what devices illico supports

We do not have any information about what integrations illico has

illico offers the following support options:

Online Support, FAQs

Related categories

See all software categories found for illico.