CareStack

4.7 (85)
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A complete cloud-based dental practice management software.

About CareStack

CloudStack is a cloud-based suite of practice management tools for the dental industry. The HIPAA compliant suite of solutions comprises CS Enterprise, CS Virtual Office, and CS Revenue Cycle Management to meet the varying needs of dental practices and provide features such as scheduling, telehealth, billing, and more. The all-in-one platform provides the tools to help multi-site dental enterprises to enhance efficiency, automate tasks, and ensure patient safety.

CloudStack’s CS Enterprise platform offers patient scheduling and a smart calendar tool to allow both dentists and patients to schedule appointments or follow-ups. Other features of the platform include patient curbside check-in, eligibility verification, patient charting, x-ray storage, prescriptions management, and patient communications via two-way text messaging.

The CS Virtual Office solution facilitates telemedicine and patient payment processing through tools including online appointment scheduling, teleconsultations, and payment collections via SMS.

The CloudStack CS Revenue Cycle Management solution provides tools for end-to-end revenue and cash flow management. It offers features including fee schedules, insurance eligibility verification, insurance claim submittals, and daily, weekly, and monthly financial reports.


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CareStack Software - CareStack automated reminders
CareStack Software - CareStack clinical charting
CareStack Software - CareStack online scheduling
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CareStack Software - CareStack automated reminders
CareStack Software - CareStack clinical charting
CareStack Software - CareStack online scheduling

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Reviews

Overall rating

4.7 /5
(85)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.7/5

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Showing 5 reviews of 85
Rob
Rob
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our All-in-one PMS started us up!

Reviewed on 2024/02/09

The platform is really an all-in-one option and saves our office time and money by requiring fewer...

The platform is really an all-in-one option and saves our office time and money by requiring fewer hardware elements, and fewer software integrations.

Pros

Has all the features we need + the support to help when we need. Also: a true interest in improving the product with regular updates that don’t break the software.

Cons

All software is imperfect and has a learning curve. The marketing/communications tools are basic, but improving. Sometimes there are too many ways to do the same thing. This can make the initial onboarding a bit more confusing.

Alternatives Considered

ORYX, tab32 and Curve Dental

Reasons for Switching to CareStack

Combination of features, pricing, stability, and support.
Robert
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Evolution of Carestack

Reviewed on 2024/02/10

We have been a customer for 6 years and we have had an excellent experience with Carestack and...

We have been a customer for 6 years and we have had an excellent experience with Carestack and expect this to continue in years to come

Pros

The people of Carestack are their #1 resource. The support from all the Teams in responding to our requests has always been exceptional.

Cons

Sometimes slow integration of products that we may want.

Alternatives Considered

Open Dental and Denticon

Reasons for Choosing CareStack

Increased capacity and innovation with Carestack and the promise of a more robust platform

Switched From

Curve Dental

Reasons for Switching to CareStack

Customer Support and the personal relationships
David
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bookkeeper's nightmare

Reviewed on 2022/02/16

I am struggling to provide the same service to my employer as I was before onboarding CareStack.

Ca...

I am struggling to provide the same service to my employer as I was before onboarding CareStack.

CareStack costs about three times as much as our previous service, but it has about a third of the reporting capabilities. My primary task with the software is to track income based on multiple providers at multiple practice locations, and it takes about an extra 10-15 hours per week to manually extrapolate the data which had been accessible at the click of a button with previous softwares. Based on the way the reports are designed, I don't believe the engineers even know the difference between production and collection, as those terms pertain to a medical/dental practice.

I've had a support ticket in for seven months, and whenever I check in to see if there's any progress (about once a month), I'm told to be patient, and then asked what the problem was again. You know that feeling you get when someone’s six-year-old answers the phone and says they’ll remember your message?

Pros

The layout is intuitive. It's easy to learn and understand how things are supposed to work. Multiple locations are able to share data seamlessly.

Cons

Collections reporting is severely insufficient. Customer support seems to exist only to deflect and forget.

Amelia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Much Needed and Appreciated Support

Reviewed on 2024/08/30

I’m so happy to have chosen Carestack. Taking the leap into ownership has been very nerve wracking,...

I’m so happy to have chosen Carestack. Taking the leap into ownership has been very nerve wracking, and choosing to use practice management / EHR software I wasn’t familiar with was even crazier. Every step of the way, there have been people so willing to help and so eager to help me succeed. They don’t leave you out to dry after you’ve signed the contract. The software has been great thus far and I really feel that I made the right choice in partnering w Carestack.

Pros

Amazing support, very customizable, convenient

Cons

Not optimized for mobile use despite being cloud based

Alternatives Considered

Open Dental

Reasons for Switching to CareStack

Cloud based, more customizable, more integrations, more aesthetic
Penny
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very positive

Reviewed on 2024/02/10

Normal. Be 10 however they rating. Should higher than that

Normal. Be 10 however they rating. Should higher than that

Pros

The team members. They are always there. Walk you thru process. From beginning. To end. They truly listen. All your concerns. And developing team. Is amazing

Cons

I have. No negative experience. All concerns do get resolved. In timely. Matter

Showing 5 reviews of 85 Read all reviews

CareStack FAQs

Below are some frequently asked questions for CareStack.

CareStack offers the following pricing plans:

  • Starting from: US$698.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.

CareStack has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

CareStack supports the following languages:

English

CareStack supports the following devices:

CareStack integrates with the following applications:

Apteryx XVWeb, Birdeye, Change Healthcare Platform, DoseSpot, LogMeIn, Overjet, Plivo, RingCentral Contact Center, SOTA Cloud, SWELLEnterprise

CareStack offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for CareStack.