CareStack

A complete cloud-based dental practice management software.

About CareStack

CloudStack is a cloud-based suite of practice management tools for the dental industry. The HIPAA compliant suite of solutions comprises CS Enterprise, CS Virtual Office, and CS Revenue Cycle Management to meet the varying needs of dental practices and provide features such as scheduling, telehealth, billing, and more. The all-in-one platform provides the tools to help multi-site dental enterprises to enhance efficiency, automate tasks, and ensure patient safety.

CloudStack’s CS Enterprise platform offers patient scheduling and a smart calendar tool to allow both dentists and patients to schedule appointments or follow-ups. Other features of the platform include patient curbside check-in, eligibility verification, patient charting, x-ray storage, prescriptions management, and patient communications via two-way text messaging.

The CS Virtual Office solution facilitates telemedicine and patient payment processing through tools including online appointment scheduling, teleconsultations, and payment collections via SMS.

The CloudStack CS Revenue Cycle Management solution provides tools for end-to-end revenue and cash flow management. It offers features including fee schedules, insurance eligibility verification, insurance claim submittals, and daily, weekly, and monthly financial reports.


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CareStack Software - CareStack automated reminders
CareStack Software - CareStack clinical charting
CareStack Software - CareStack online scheduling
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CareStack Software - CareStack automated reminders
CareStack Software - CareStack clinical charting
CareStack Software - CareStack online scheduling

Not sure about CareStack? Compare with a popular alternative

CareStack

4,7 (60)
VS.
Highly reviewed

Starting Price

US$698,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

66
69

Integrations

12
No integrations found

Ease of Use

4,4 (60)
3,0 (73)

Value for Money

4,5 (60)
2,6 (73)

Customer Service

4,5 (60)
2,8 (73)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,7 /5
(60)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,5/5

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Showing 5 reviews of 60
Tim
Tim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carestack review

Reviewed on 2024/02/14

Pros

I've been through several major software transitions during my time as a manager at Fortune 500 companies, so I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to push out new features based on our feedback. Their support team is extremely responsive, and their innovation driven mindset has created significant value for our locations

Cons

Just like anything, you get out of it what you put into it. Spending the necessary time up front to ensure that the functionality was there for our needs was a big lift, but it ultimately paid off.

Alternatives Considered

Open Dental and tab32

Switched From

Open Dental

Reasons for Switching to CareStack

Carestack's approach to the dental market is vastly superior to other dental practice management software. The level of innovation combined with the depth of engineering has made Carestack an integral part of our entire operation.
Penny
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very positive

Reviewed on 2024/02/10

Normal. Be 10 however they rating. Should higher than that

Normal. Be 10 however they rating. Should higher than that

Pros

The team members. They are always there. Walk you thru process. From beginning. To end. They truly listen. All your concerns. And developing team. Is amazing

Cons

I have. No negative experience. All concerns do get resolved. In timely. Matter

David
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bookkeeper's nightmare

Reviewed on 2022/02/16

I am struggling to provide the same service to my employer as I was before onboarding CareStack.

Ca...

I am struggling to provide the same service to my employer as I was before onboarding CareStack.

CareStack costs about three times as much as our previous service, but it has about a third of the reporting capabilities. My primary task with the software is to track income based on multiple providers at multiple practice locations, and it takes about an extra 10-15 hours per week to manually extrapolate the data which had been accessible at the click of a button with previous softwares. Based on the way the reports are designed, I don't believe the engineers even know the difference between production and collection, as those terms pertain to a medical/dental practice.

I've had a support ticket in for seven months, and whenever I check in to see if there's any progress (about once a month), I'm told to be patient, and then asked what the problem was again. You know that feeling you get when someone’s six-year-old answers the phone and says they’ll remember your message?

Pros

The layout is intuitive. It's easy to learn and understand how things are supposed to work. Multiple locations are able to share data seamlessly.

Cons

Collections reporting is severely insufficient. Customer support seems to exist only to deflect and forget.

Robert
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Evolution of Carestack

Reviewed on 2024/02/10

We have been a customer for 6 years and we have had an excellent experience with Carestack and...

We have been a customer for 6 years and we have had an excellent experience with Carestack and expect this to continue in years to come

Pros

The people of Carestack are their #1 resource. The support from all the Teams in responding to our requests has always been exceptional.

Cons

Sometimes slow integration of products that we may want.

Alternatives Considered

Open Dental and Denticon

Reasons for Choosing CareStack

Increased capacity and innovation with Carestack and the promise of a more robust platform

Switched From

Curve Dental

Reasons for Switching to CareStack

Customer Support and the personal relationships
Haranchal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complete Software Platform

Reviewed on 2020/09/24

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and...

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and options for multiple practice management as well. My team and I are very happy with the software because of its capabilities and the support team at CareStack which helps us become more efficient every day. I haven't had to increase the number of team members while I have been able to increase collections.

Pros

I am a big fan of this software. I evaluated a few options and chose CareStack because I could access the software on any computer through a browser and the cost of support was included in the monthly price. I felt that the training material was polished and professional which makes learning and teaching CareStack easy. There are so many features that I cannot do it justice in this post. I highly recommend that you go talk to them and setup a demo. My favorite feature is that CareStack provides unlimited support using their chat which is hosted in the USA by people who are already familiar with dentistry like assistants and office managers. Sometimes, the support team can provide the answer before we are able to ask the questions. The support is also available during weekends! A few other notes, scheduling is intuitive, plenty of built-in tools like automated call/text/email reminders, imaging bridges, payment processing, and the list goes on. CareStack is very stable, the new updates seem to be thoroughly tested and new features are added regularly. With the pandemic, the staff spends less time in the office by doing remote work (scheduling/insurance/payments) and for patients CareStack provided a “Text to Pay” feature for contactless payments. Patients are also able to schedule themselves along with see their information in a Patient Portal. This software has reduced the amount of time we spend "stuck" and allow us to fly. Did I mention, that this software is FAST!

Cons

Learning curve can feel like a constant Fire Hose. Lots of features and knobs and new processes that had to be designed to work with modern software. The team is learning new things every day and finding ways to use the software more efficiently. We are still finding ways to extract more value out of this software.

Patient Portal and Administration needs more refinement. Fortunately, patients don't really use this feature right now, but I would expect CareStack to have significant improvements in the next year or so to lead the industry in Customer Experience. I think future customers will expect to see their records and their patient notes, history, and essentially be able to communicate with the Dental team through the portal.

Alternatives Considered

Open Dental, Dentrix Ascend and Eaglesoft

Reasons for Switching to CareStack

We chose CareStack over the other products because they didn't offer the number of features and capabilities in an all-inclusive price. CareStack offered a stable, predictable price considering the number of features that are needed for a new dental practice was a great value. The hard part is getting off the ground and setting up the team to work with the tool but that only took a couple of weeks.
Showing 5 reviews of 60 Read all reviews

CareStack FAQs

Below are some frequently asked questions for CareStack.

CareStack offers the following pricing plans:

  • Starting from: US$698,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.

CareStack has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

CareStack supports the following languages:

English

CareStack supports the following devices:

CareStack integrates with the following applications:

Apteryx Imaging, Apteryx XVWeb, Birdeye, BluePay, Change Healthcare Platform, DoseSpot, LogMeIn, Overjet, Plivo, RingCentral Contact Center, SOTA Cloud, SWELLEnterprise

CareStack offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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