CareStack

A complete cloud-based dental practice management software.

4,7 /5 (26 reviews) Write a Review!

CareStack Overview

What is CareStack?

CloudStack is a cloud-based suite of practice management tools for the dental industry. The HIPAA compliant suite of solutions comprises CS Enterprise, CS Virtual Office, and CS Revenue Cycle Management to meet the varying needs of dental practices and provide features such as scheduling, telehealth, billing, and more. The all-in-one platform provides the tools to help multi-site dental enterprises to enhance efficiency, automate tasks, and ensure patient safety.

CloudStack’s CS Enterprise platform offers patient scheduling and a smart calendar tool to allow both dentists and patients to schedule appointments or follow-ups. Other features of the platform include patient curbside check-in, eligibility verification, patient charting, x-ray storage, prescriptions management, and patient communications via two-way text messaging.

The CS Virtual Office solution facilitates telemedicine and patient payment processing through tools including online appointment scheduling, teleconsultations, and payment collections via SMS.

The CloudStack CS Revenue Cycle Management solution provides tools for end-to-end revenue and cash flow management. It offers features including fee schedules, insurance eligibility verification, insurance claim submittals, and daily, weekly, and monthly financial reports.

CareStack Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.


CareStack Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

CareStack automated reminders
CareStack clinical charting
CareStack online scheduling
CareStack video CareStack screenshot: CareStack automated reminders CareStack screenshot: CareStack clinical charting CareStack screenshot: CareStack online scheduling

CareStack Reviews

CareStack Reviews

Overall rating
4,7
/
5
Excellent
19

Very good
7

Average
0

Poor
0

Terrible
0

Value for Money
4,4
Features
4,5
Ease of Use
4,5
Customer Support
4,5
100% recommended this app
Haranchal B.

Complete Software Platform

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and options for multiple practice management as well. My team and I are very happy with the software because of its capabilities and the support team at CareStack which helps us become more efficient every day. I haven't had to increase the number of team members while I have been able to increase collections.


Tyler P.

Big fan!

We LOVE it and have referred several doctors so far.


Remal P.

Good Cloud Software with tons of features but takes some time to set up


Lacee F.

Softdent to Carestack- WE NEVER LOOKED BACK

My overall experience has been great! I have to give so much credit to [SENSITIVE CONTENT HIDDEN]. SHE NEEDS TO BE GIVEN A HIGHER POSITION and a bonus for that matter. She was the most kind, helpful, positive representative that I HAVE EVER EVER MET. She not only helped with anything she could and if she couldn't she had someone else from other software company that we were changing from and installing X-rays systems she went ABOVE AND BEYOND for us and STILL DOES. I can ask her something at any time and she will always get back to me and my team. NO ONE HAS HELPED AS MUCH AS HER.. she should be the trainer for all new account managers. She has made the carestack experience for sure so easy and was always very calming when dealing with me I can be a bit of a much.


Sasha T.

CareStack PMS

Amazing


Haranchal B.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Complete Software Platform

Used Daily for 6-12 months
Reviewed on 2020/09/24
Review Source: Capterra

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and options for multiple practice management as well. My team and I are very happy with the software because of its capabilities and the support team at CareStack which helps us become more efficient every day. I haven't had to increase the number of team members while I have been able to increase collections.

Pros

I am a big fan of this software. I evaluated a few options and chose CareStack because I could access the software on any computer through a browser and the cost of support was included in the monthly price. I felt that the training material was polished and professional which makes learning and teaching CareStack easy. There are so many features that I cannot do it justice in this post. I highly recommend that you go talk to them and setup a demo. My favorite feature is that CareStack provides unlimited support using their chat which is hosted in the USA by people who are already familiar with dentistry like assistants and office managers. Sometimes, the support team can provide the answer before we are able to ask the questions. The support is also available during weekends! A few other notes, scheduling is intuitive, plenty of built-in tools like automated call/text/email reminders, imaging bridges, payment processing, and the list goes on. CareStack is very stable, the new updates seem to be thoroughly tested and new features are added regularly. With the pandemic, the staff spends less time in the office by doing remote work (scheduling/insurance/payments) and for patients CareStack provided a “Text to Pay” feature for contactless payments. Patients are also able to schedule themselves along with see their information in a Patient Portal. This software has reduced the amount of time we spend "stuck" and allow us to fly. Did I mention, that this software is FAST!

Cons

Learning curve can feel like a constant Fire Hose. Lots of features and knobs and new processes that had to be designed to work with modern software. The team is learning new things every day and finding ways to use the software more efficiently. We are still finding ways to extract more value out of this software.

Patient Portal and Administration needs more refinement. Fortunately, patients don't really use this feature right now, but I would expect CareStack to have significant improvements in the next year or so to lead the industry in Customer Experience. I think future customers will expect to see their records and their patient notes, history, and essentially be able to communicate with the Dental team through the portal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tyler P.
Industry: Medical Practice
Company size: 2-10 Employees

Big fan!

Used Daily for 2+ years
Reviewed on 2020/09/23
Review Source: Capterra

We LOVE it and have referred several doctors so far.

Pros

I love how efficient this software makes our office run. They are always moving with the times and making sure we have what we need!

Cons

There’s seriously not anything that I don’t like!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Remal P.
Industry: Medical Practice
Company size: 11-50 Employees

Good Cloud Software with tons of features but takes some time to set up

Used Daily for 1+ year
Reviewed on 2020/09/24
Review Source: Capterra

Pros

The amount of features. Simple logical design

Cons

Sometimes certain workflow processes that are meant to help actually impede workflow

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Lacee F.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Softdent to Carestack- WE NEVER LOOKED BACK

Used Daily for 1-5 months
Reviewed on 2020/09/23
Review Source: Capterra

My overall experience has been great! I have to give so much credit to [SENSITIVE CONTENT HIDDEN]. SHE NEEDS TO BE GIVEN A HIGHER POSITION and a bonus for that matter. She was the most kind, helpful, positive representative that I HAVE EVER EVER MET. She not only helped with anything she could and if she couldn't she had someone else from other software company that we were changing from and installing X-rays systems she went ABOVE AND BEYOND for us and STILL DOES. I can ask her something at any time and she will always get back to me and my team. NO ONE HAS HELPED AS MUCH AS HER.. she should be the trainer for all new account managers. She has made the carestack experience for sure so easy and was always very calming when dealing with me I can be a bit of a much.

Pros

Carestack is very FAST! I start with that because for years I stared at a spinning wheel everytime I needed to open a new section in softdent.

We like carestack because its cloudbase and we can connect from anywhere even during a power outage from our phones. ( yes, this already happened)

THE CLAIM Section is the best I feel so ontop of claims and the information you get when its rejected and or denied and or missing information.

The applications are very helpful and user friendly. We have been in love with our curb side check- in which has been an amazing new feature with all the pandemic happening right now.

The reports are easy to read and make it super easy to get information very fast and efficient.

Cons

If I am being honest I TRULY wish it was easier to change procedure codes once they have been completed and entered by clinical staff and then that evening or next day after they check the Daily Journal for the day and notice something is incorrect. If I wanted to change a provider if its incorrect or take a price out if the doctor changes it last min and he doesnt want a charge. Its not very user friendly and it still makes my head hurt when I have to change something.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sasha T.
Industry: Medical Practice
Company size: 51-200 Employees

CareStack PMS

Used Daily for 6-12 months
Reviewed on 2020/09/25
Review Source: Capterra

Amazing

Pros

Having the ability to have all of the different modules necessary in one cloud based platform is great.

The best part of CareStack is the support team behind it. They are ALWAYS there for our support needs. Kudos to the whole team.

Very, VERY grateful we had CareStack through the Covid-19 pandemic as it allowed my back office to work remotely.

Patients LOVE the Curbside check-in, as do we

Cons

Nothing to complain about. The software team is GREAT for support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 26 user ratings
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CareStack Pricing

CareStack Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.

Value for Money
4,4/5
Based on 26 user ratings
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CareStack Features

CareStack Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,5/5
Based on 26 user ratings
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Categories

Additional information for CareStack

Additional information for CareStack

Key features of CareStack

  • Appointment Management
  • Calibration Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Data Import/Export
  • Inventory Management

CareStack FAQs

CareStack FAQs

Below are some frequently asked questions for CareStack.

Q. What type of pricing plans does CareStack offer?

CareStack offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.

Q. What are the main features of CareStack?

CareStack offers the following features:

  • Appointment Management
  • Calibration Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Data Import/Export
  • Inventory Management

Q. Who are the typical users of CareStack?

CareStack has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does CareStack support?

CareStack supports the following languages:

English

Q. What type of pricing plans does CareStack offer?

CareStack has the following pricing plans:

Subscription

Q. Does CareStack support mobile devices?

We do not have any information about what devices CareStack supports

Q. What other apps does CareStack integrate with?

CareStack integrates with the following applications:

BluePay, Plivo

Q. What level of support does CareStack offer?

CareStack offers the following support options:

Phone Support, Online Support, FAQs, Video Tutorials