CareStack

A complete cloud-based dental practice management software.

About CareStack

CloudStack is a cloud-based suite of practice management tools for the dental industry. The HIPAA compliant suite of solutions comprises CS Enterprise, CS Virtual Office, and CS Revenue Cycle Management to meet the varying needs of dental practices and provide features such as scheduling, telehealth, billing, and more. The all-in-one platform provides the tools to help multi-site dental enterprises to enhance efficiency, automate tasks, and ensure patient safety.

CloudStack’s CS Enterprise platform offers patient scheduling and a smart calendar tool to allow both dentists and patients to schedule appointments or follow-ups. Other features of the platform include patient curbside check-in, eligibility verification, patient charting, x-ray storage, prescriptions management, and patient communications via two-way text messaging.

The CS Virtual Office solution facilitates telemedicine and patient payment processing through tools including online appointment scheduling, teleconsultations, and payment collections via SMS.

The CloudStack CS Revenue Cycle Management solution provides tools for end-to-end revenue and cash flow management. It offers features including fee schedules, insurance eligibility verification, insurance claim submittals, and daily, weekly, and monthly financial reports.

Devices

Business size

S M L

Images

CareStack automated reminders
CareStack clinical charting
CareStack online scheduling
View 4 more
CareStack video
CareStack screenshot: CareStack automated reminders CareStack screenshot: CareStack clinical charting CareStack screenshot: CareStack online scheduling

Features

Total features of CareStack: 32

  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Comparison View
  • Confirmation/Reminders
  • Customer Database
  • Customer Experience Management
  • Customizable Forms
  • Data Import/Export
  • Data Verification
  • E-Prescribing
  • HIPAA Compliant
  • Imaging and X-rays
  • Inventory Management
  • Medical Billing
  • Patient Records Management
  • Periodontal Charting
  • Progress Notes
  • Reminders
  • Reporting/Analytics
  • SMS Messaging
  • Scheduling
  • Self Service Portal
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Web Forms

Alternatives

Curve Dental

4,4
#1 Alternative to CareStack
Curve Dental is the leading provider of cloud-based practice management software for modern dentists.

Acuity Scheduling

4,8
#2 Alternative to CareStack
Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes...

vcita

4,4
#3 Alternative to CareStack
vcita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients,...

BestoSys

4,8
#4 Alternative to CareStack
Bestosys is a complete practice management software for doctors & dentists with features for record keeping, patient...

Reviews

Overall rating

4,7 /5
(31)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,6/5

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Showing 5 reviews of 31
Lacee F.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Softdent to Carestack- WE NEVER LOOKED BACK

Reviewed on 2020/09/23

My overall experience has been great! I have to give so much credit to [SENSITIVE CONTENT HIDDEN]....

My overall experience has been great! I have to give so much credit to [SENSITIVE CONTENT HIDDEN]. SHE NEEDS TO BE GIVEN A HIGHER POSITION and a bonus for that matter. She was the most kind, helpful, positive representative that I HAVE EVER EVER MET. She not only helped with anything she could and if she couldn't she had someone else from other software company that we were changing from and installing X-rays systems she went ABOVE AND BEYOND for us and STILL DOES. I can ask her something at any time and she will always get back to me and my team. NO ONE HAS HELPED AS MUCH AS HER.. she should be the trainer for all new account managers. She has made the carestack experience for sure so easy and was always very calming when dealing with me I can be a bit of a much.

Pros

Carestack is very FAST! I start with that because for years I stared at a spinning wheel everytime I needed to open a new section in softdent.

We like carestack because its cloudbase and we can connect from anywhere even during a power outage from our phones. ( yes, this already happened)

THE CLAIM Section is the best I feel so ontop of claims and the information you get when its rejected and or denied and or missing information.

The applications are very helpful and user friendly. We have been in love with our curb side check- in which has been an amazing new feature with all the pandemic happening right now.

The reports are easy to read and make it super easy to get information very fast and efficient.

Cons

If I am being honest I TRULY wish it was easier to change procedure codes once they have been completed and entered by clinical staff and then that evening or next day after they check the Daily Journal for the day and notice something is incorrect. If I wanted to change a provider if its incorrect or take a price out if the doctor changes it last min and he doesnt want a charge. Its not very user friendly and it still makes my head hurt when I have to change something.

Haranchal B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complete Software Platform

Reviewed on 2020/09/24

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and...

CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and options for multiple practice management as well. My team and I are very happy with the software because of its capabilities and the support team at CareStack which helps us become more efficient every day. I haven't had to increase the number of team members while I have been able to increase collections.

Pros

I am a big fan of this software. I evaluated a few options and chose CareStack because I could access the software on any computer through a browser and the cost of support was included in the monthly price. I felt that the training material was polished and professional which makes learning and teaching CareStack easy. There are so many features that I cannot do it justice in this post. I highly recommend that you go talk to them and setup a demo. My favorite feature is that CareStack provides unlimited support using their chat which is hosted in the USA by people who are already familiar with dentistry like assistants and office managers. Sometimes, the support team can provide the answer before we are able to ask the questions. The support is also available during weekends! A few other notes, scheduling is intuitive, plenty of built-in tools like automated call/text/email reminders, imaging bridges, payment processing, and the list goes on. CareStack is very stable, the new updates seem to be thoroughly tested and new features are added regularly. With the pandemic, the staff spends less time in the office by doing remote work (scheduling/insurance/payments) and for patients CareStack provided a “Text to Pay” feature for contactless payments. Patients are also able to schedule themselves along with see their information in a Patient Portal. This software has reduced the amount of time we spend "stuck" and allow us to fly. Did I mention, that this software is FAST!

Cons

Learning curve can feel like a constant Fire Hose. Lots of features and knobs and new processes that had to be designed to work with modern software. The team is learning new things every day and finding ways to use the software more efficiently. We are still finding ways to extract more value out of this software.

Patient Portal and Administration needs more refinement. Fortunately, patients don't really use this feature right now, but I would expect CareStack to have significant improvements in the next year or so to lead the industry in Customer Experience. I think future customers will expect to see their records and their patient notes, history, and essentially be able to communicate with the Dental team through the portal.

Remal P.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good Cloud Software with tons of features but takes some time to set up

Reviewed on 2020/09/24

Pros

The amount of features. Simple logical design

Cons

Sometimes certain workflow processes that are meant to help actually impede workflow

Jacqueline M.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great

Reviewed on 2021/02/05

Pros

Integration was easy, and service has been quick and efficient.

Cons

I want to be able to customize the chart view, so that I can maximize the importance information.

Tyler P.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big fan!

Reviewed on 2020/09/23

We LOVE it and have referred several doctors so far.

We LOVE it and have referred several doctors so far.

Pros

I love how efficient this software makes our office run. They are always moving with the times and making sure we have what we need!

Cons

There’s seriously not anything that I don’t like!

Showing 5 reviews of 31 Read all reviews

CareStack FAQs

Below are some frequently asked questions for CareStack.

CareStack offers the following pricing plans:

  • Starting from: US$650,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing.

We do not have any information about CareStack features

CareStack has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages CareStack supports

CareStack supports the following devices:

CareStack integrates with the following applications:

BluePay, Plivo

CareStack offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for CareStack.