About Atom

Atom is a communication management platform designed to help businesses streamline communication with clients using artificial intelligence (AI) technology. The platform enables organizations to view, organize, and respond to client messages related to shopping or customer service across a variety of applications like Telegram, WhatsApp, Instagram, Messenger, and more on a centralized portal.

Atom’s interactive dashboard enables agents to manage contacts, view notifications, track messages from multiple channels, and send automated replies to queries. It offers a host of features such as real-time monitoring, mobile access, marketing management, contact details, reports, and more. The AI-enabled conversational platform offers chatbots for WhatsApp messaging application, which lets users handle registration, organization, responding, and tracking of customer interactions.

Atom allows Enterprises to view past messages, share files, and provide personalized assistance to customers. It also supports integration with Facebook, Twitter, and other messaging channels, enabling users to gain visibility into client communication, customer assistance, and sales processes.

Devices

Business size

S M L

Markets

United States, Mexico

Supported Languages

English, Spanish

Images

Atom client interaction
View 2 more
Atom video
Atom screenshot: Atom client interaction

Features

Total features of Atom: 16

  • Activity Dashboard
  • Auto-Responders
  • Automatic Notifications
  • Chat
  • Communication Management
  • Content Management
  • Customer History
  • Customizable Branding
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Template Management
  • Third Party Integration

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Reviews

Overall rating

4,7 /5
(3)
Value for Money
4,3/5
Features
4,7/5
Ease of Use
5/5
Customer Support
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 3
Reyna P.
Overall rating
  • Industry: Telecommunications
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Si quieres resultados a corto plazo elige Atom

Reviewed on 2020/07/24

Nuestra experiencia ha sido excelente ya que hemos logrado Automatizar nuestro proceso de Ventas en...

Nuestra experiencia ha sido excelente ya que hemos logrado Automatizar nuestro proceso de Ventas en WhatsApp logrando incrementar substancialmente las Ventas. No hemos tenido que disenar o configurar nosotros el Chatbot; ellos con su experiencia ejecutaron esto rapidamente.

De igual manera el proceso de Onboarding y Capacitacion del personal nos ha ayudado a lograr los niveles de respuesta y seguimiento requeridos para lograr nuestros resultados. Altamente recomendados.

Pros

De los temas mas importantes para nosotros es que nos enfocamos en nuestro negocio y el equipo de Atom se enfoca en el diseno y entrenamiento del Chatbot garantizando interacciones fluidas y realmente conversacionales.

Esto nos han permitido ver resultados inmediatos.

Cons

Estamos esperando algunas funcionalidades que proximamente estaran liberando.

Response from Atom

Thanks for the feedback!

Carlos M.
Overall rating
  • Industry: Retail
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Herramienta clave para el desarrollo de la gestión de clientes en el mundo digital.

Reviewed on 2020/07/28

Excelente, ATOM nos hace tener una ventaja competitiva muy fuerte y profesional en el mundo digital.

Excelente, ATOM nos hace tener una ventaja competitiva muy fuerte y profesional en el mundo digital.

Pros

Integración de las redes sociales en un mismo lugar, herramienta ágil y 100% amigable

Cons

La reporteria es limitada, su actualización podria ser mejor y lo más importante es darle al usuario la autoridad para extraer su base de datos sin depender de ayuda externa.

Karim A.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelente producto

Reviewed on 2020/08/23

Muy buena

Muy buena

Pros

Su facil manejo y Su simplificacion de uso

Cons

Algunas funciones normales de Whatsapp que no se pueden ver en Atom

Atom FAQs

Below are some frequently asked questions for Atom.

Atom offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Atom for pricing details.

Atom offers the following features:

  • Auto-Responders
  • Content Management
  • Customizable Branding
  • Multi-Channel Communication
  • Template Management
  • Third Party Integration

Atom has the following typical customers:

Small Business, Mid Size Business

Atom supports the following languages:

English, Spanish

We do not have any information about what devices Atom supports

Atom integrates with the following applications:

Facebook, Instagram, Telegram, Twitter

Atom offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Atom.