---
description: Learn how Snaps can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Snaps Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Snaps](/software/2029423/snaps)

# Snaps

Canonical: https://www.getapp.za.com/software/2029423/snaps

> Snaps is a cloud-based conversational AI platform designed to help eCommerce businesses interact and engage with customers across their buying journeys and provide personalized assistance in searching required products.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Snaps Media
- **Location**: New York, US
- **Founded**: 2010

## Commercial Context

- **Starting Price**: US$0,01
- **Pricing model**: Per Feature
- **Pricing Details**: Snaps is available for $0.01 per year. Please contact Snaps Media for more details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- A/B Testing
- AI/Machine Learning
- API
- Activity Tracking
- Alerts/Escalation
- Appointment Scheduling
- Audience Targeting
- Chatbot
- Communication Management
- Customer Segmentation
- Dashboard
- Engagement Tracking
- Event Triggered Actions
- For eCommerce
- Human Handover
- Intent Recognition
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication

## Integrations (5 total)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)
- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/1397/artificial-intelligence/software)
- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)
- [Conversational Marketing Platforms](https://www.getapp.za.com/directory/1659/conversational-marketing-platform/software)

## Alternatives

1. [Moveo.AI](https://www.getapp.za.com/software/2061017/moveo-ai) — 5.0/5 (9 reviews)
2. [Heyday](https://www.getapp.za.com/software/130619/heyday) — 4.6/5 (17 reviews)
3. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [inconnect](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
5. [Pypestream](https://www.getapp.za.com/software/164943/pypestream) — 4.8/5 (8 reviews)

## Reviews

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *14 October 2020* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Cons**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2029423/snaps)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/snaps/> |
| en-AE | <https://www.getapp.ae/software/2029423/snaps> |
| en-AU | <https://www.getapp.com.au/software/2029423/snaps> |
| en-CA | <https://www.getapp.ca/software/2029423/snaps> |
| en-GB | <https://www.getapp.co.uk/software/2029423/snaps> |
| en-IE | <https://www.getapp.ie/software/2029423/snaps> |
| en-NZ | <https://www.getapp.co.nz/software/2029423/snaps> |
| en-SG | <https://www.getapp.sg/software/2029423/snaps> |
| en-ZA | <https://www.getapp.za.com/software/2029423/snaps> |
| pt | <https://www.getapp.com.br/software/2029423/snaps> |
| pt-PT | <https://www.getapp.pt/software/2029423/snaps> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp South Africa has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.za.com","url":"https://www.getapp.za.com/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.za.com/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Snaps","description":"Snaps is a cloud-based conversational AI platform designed to help eCommerce businesses interact and engage with customers across their buying journeys and provide personalized assistance in searching the required products.\n\nThe application’s authoring tools enable marketers to capture client-specific data and build dynamic conversations using context, intent, user properties, and UI components. Sales professionals can use Snaps’ acquisition tools to convert leads and track performance on various channels such as web, mobile, SMS, Messenger, and more. Team members can also send notifications to buyers about completing purchases, back-in-stock items, or the latest product updates. It includes a natural language processing (NLP) engine, which lets marketers analyze conversations for context and sentiments in real-time and automatically transfer queries to human agents when required.\n\nSupervisors can use the analytics module to determine sales through various KPIs, including order completion, drop-off rates, and CSAT, set up alerts to monitor changes in conversations, and create reports. It also helps customer service agents to handle inquiries by automating workflows of FAQs, order shipping status, and returns and exchanges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d9441af0-c40e-4f0a-b73f-67b4c9fde7af.png","url":"https://www.getapp.za.com/software/2029423/snaps","@id":"https://www.getapp.za.com/software/2029423/snaps#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/software/2029423/snaps#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/601/customer-experience/software","@type":"ListItem"},{"name":"Snaps","position":3,"item":"/software/2029423/snaps","@type":"ListItem"}]}]}
</script>