About Snaps

Snaps is a cloud-based conversational AI platform designed to help eCommerce businesses interact and engage with customers across their buying journeys and provide personalized assistance in searching the required products.

The application’s authoring tools enable marketers to capture client-specific data and build dynamic conversations using context, intent, user properties, and UI components. Sales professionals can use Snaps’ acquisition tools to convert leads and track performance on various channels such as web, mobile, SMS, Messenger, and more. Team members can also send notifications to buyers about completing purchases, back-in-stock items, or the latest product updates. It includes a natural language processing (NLP) engine, which lets marketers analyze conversations for context and sentiments in real-time and automatically transfer queries to human agents when required.

Supervisors can use the analytics module to determine sales through various KPIs, including order completion, drop-off rates, and CSAT, set up alerts to monitor changes in conversations, and create reports. It also helps customer service agents to handle inquiries by automating workflows of FAQs, order shipping status, and returns and exchanges.

Devices

Business size

S M L

Images

Snaps acquisition sources
Snaps new user addition
Snaps reengagements
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Snaps video Snaps screenshot: Snaps acquisition sources Snaps screenshot: Snaps new user addition Snaps screenshot: Snaps reengagements

Features

Total features of Snaps: 49

  • A/B Testing
  • AI/Machine Learning
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Scheduling
  • Audience Targeting
  • Behavior Tracking
  • Chatbot
  • Communication Management
  • Community Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Segmentation
  • Dashboard
  • Data Capture and Transfer
  • Engagement Analytics
  • Event Triggered Actions
  • For eCommerce
  • Goal Setting / Tracking
  • Human Handover
  • Intent Recognition
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • One-to-One Messaging
  • Performance Metrics
  • Product Recommendations
  • Progress Reports
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting/Analytics
  • SMS Messaging
  • Sales Trend Analysis
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Third Party Integrations
  • Virtual Personal Assistant (VPA)
  • eCommerce Management

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 1 review
Ramesh A.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best mode for unifying all customer experiences for eCommerce brands.

Reviewed on 2020/10/14

At Lane Bryant, we were looking for an online solution to replicate our in-store experience when...

At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

Pros

With Snaps' powered AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us. Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization. Their ability to build an impactful partnership between AI and human agents. A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.

Cons

There are not really any cons (major) to call out. The team at Snaps have been invested in improving the platform and adding more intelligence. As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision. The team has been great to work with and continuously rolling improvements and new features.

Snaps FAQs

Below are some frequently asked questions for Snaps.

Snaps offers the following pricing plans:

  • Starting from: US$0,01/year
  • Pricing model: Subscription
  • Free Trial: Not Available

Snaps is available for $0.01 per year. Please contact Snaps Media for more details.

We do not have any information about Snaps features

Snaps has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Snaps supports

Snaps supports the following devices:

Snaps integrates with the following applications:

Oracle Service, Salesforce Sales Cloud, Salesforce Service Cloud, Sprinklr, Zendesk

Snaps offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

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