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BrainStorm

Name: BrainStorm
Rating: 4.5 (17 reviews)

BrainStorm

4.5 (17)

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About BrainStorm

BrainStorm is an unparalleled learning solution for mid-size and enterprise organizations who want to dramatically increase software adoption. QuickHelp combines content expertise with an intelligent platform, all designed to transform the way users work with their technology. Our highly personalized approach to change management gets users and their technology on the same team, preventing user frustration, alleviating IT workloads, and helping organizations reach their goals.

Key benefits of BrainStorm

Best-in-class software adoption training, personalized user journeys, rich data dashboards to measure user and company progress.

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Starting Price

US$0.10

No pricing found

Pricing Options

Free version

Free trial

Free version

Free trial

Features

100

Integrations

No integrations found

Ease of Use

4.5 (17)

4.3 (40)

Value for Money

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3.9 (40)

Customer Service

4.7 (17)

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Reviews

Overall rating

4.5 /5

(17)

Value for Money

4.6/5

Features

4.3/5

Ease of Use

4.5/5

Customer Support

4.7/5

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Showing 5 reviews of 17 Read all reviews

Showing 5 reviews of 17

Matt

Overall rating

Industry: Legal Services
Company size: 51–200 Employees
Used Weekly for 1+ year
Review Source Show more details

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Staff training that works!

Reviewed on 2020/08/05

From the very beginning meetings with the Brainstorm team I could tell they were special. Helpful...

From the very beginning meetings with the Brainstorm team I could tell they were special. Helpful and caring, and not the fake type of caring that a lot of companies do to get your business. They were generous with their time in getting to know our needs and we had staff come out to give on-site customized trainings before we moved to the online library. Staff loved the Brainstorm trainers!

Pros

Brainstorm offers an incredible amount of video-based training for all Microsoft products, and many other products too. It was very easy for my staff to start using it, and it's made our rollout of all the Microsoft 365 features much easier. It's also made supporting staff easier for my small team, and it's easy to just link to a step-by-step tutorial for a problem a staffer might be having. The Brainstorm staff are incredibly helpful during initial setup, and it's great to see a diverse group of people in their video tutorials.

Cons

I haven't anything to dislike about Brainstorm.

Cody

Overall rating

Industry: Consumer Goods
Company size: 11–50 Employees
Used Weekly for 6-12 months
Review Source Show more details

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Brainstorm Review

Reviewed on 2024/09/27

Its been doing what i want it to do and not too hard to figure out

Pros

Its very user friendly and i can usually find out what I'm looking for

Cons

I have not had any issues with it so far

Preston

Overall rating

Industry: Human Resources
Company size: 1,001–5,000 Employees
Used Daily for 1+ year
Review Source Show more details

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

Leverage metrics and reporting to drive adoption

Reviewed on 2020/09/16

Friendly engagement from sales and support teams. Appropriate content for new users, users...

Friendly engagement from sales and support teams. Appropriate content for new users, users migrating to a new product (as in MS Teams from Skype).

A bit light on deeper technical topics. We have some rather advanced users who could go beyond "getting started" topics.

Pros

The user experience is quite easy. Sharing and assigning titles guides users to content.

Cons

The browsability of content suffers somewhat behind the construct of skill path assignments.

Donna

Overall rating

Industry: Hospital & Health Care
Company size: 10,000+ Employees
Used Weekly for 2+ years
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Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Fresh, updated, relevant content in synch with current releases

Reviewed on 2020/08/05

I love this product from the minute I saw it!
We had been researching other training products which...

I love this product from the minute I saw it!
We had been researching other training products which were impressive, but QuickHelp was head and shoulders above the rest with the quality and quantity of their training content.
The staff has been helpful and very responsive to every technical and training question we've had.
They have been proactive in getting QuickHelp out to our employees.

Pros

I learn something new each time I take a course, whether it is from a live event or a recorded training session.
I like that the training is in short, easily consumable snippets and that similar training is grouped together in logical Skill Paths that are easy to track.

From an administrator standpoint, we really like seeing the statistics of how many or our employees are using QuickHelp and the number of assets they have viewed over time and at a specific point in time.
Brainstorm has very useful documentation that led us through the technical aspects of single sign on and other options.

Cons

As an administrator, customizing our own Skill Path was not intuitive, but we were able to accomplish our goals with the assistance of our great Brainstorm support staff.

Stephanie

Overall rating

Industry: Sports
Company size: 1,001–5,000 Employees
Used for 2+ years
Review Source Show more details

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Best IT Resource Ever!

Reviewed on 2020/08/26

Our implementation of QuickHelp helped to make our organization's transition to Microsoft365 a much...

Our implementation of QuickHelp helped to make our organization's transition to Microsoft365 a much smoother process. Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions. The staff at BrainStorm is great to work with. I highly recommend the company and the service.

Pros

Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats. A user can select a particular Skillpath (e.g. Excel, PowerPoint or even Time Management) to get a full course on that topic, or search the database for help with a specific question. Organizations can include their own custom content; take advantage of built-in gamification to motivate employees; and see full analytics about how the software is being utilized. As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees!