BrainStorm QuickHelp

Transform the way your users tackle software adoption.

About BrainStorm QuickHelp

BrainStorm QuickHelp is an unparalleled learning solution for mid-size and enterprise organizations who want to dramatically increase software adoption. QuickHelp combines content expertise with an intelligent platform, all designed to transform the way users work with their technology. Our highly personalized approach to change management gets users and their technology on the same team, preventing user frustration, alleviating IT workloads, and helping organizations reach their goals.

Key benefits of BrainStorm QuickHelp

Best-in-class software adoption training, personalized user journeys, rich data dashboards to measure user and company progress.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia

Supported Languages

English

Images

BrainStorm QuickHelp home page
BrainStorm QuickHelp journey setup
BrainStorm QuickHelp courses
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BrainStorm QuickHelp video
BrainStorm QuickHelp screenshot: BrainStorm QuickHelp home page BrainStorm QuickHelp screenshot: BrainStorm QuickHelp journey setup BrainStorm QuickHelp screenshot: BrainStorm QuickHelp courses

Features

Total features of BrainStorm QuickHelp: 31

  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Asynchronous Learning
  • Change Management
  • Communication Management
  • Content Management
  • Custom Development
  • Engagement Analytics
  • Gamification
  • Learning Management
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Performance Testing
  • Personalized Profiles
  • Planning Tools
  • Productivity Reporting
  • Progress Tracking
  • Project Management
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Self-Learning
  • Skills Assessment
  • Skills Tracking
  • Surveys & Feedback
  • Task Management
  • Training Management
  • Visual Analytics

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Reviews

Overall rating

4,7 /5
(14)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,8/5

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Showing 5 reviews of 14
Matt P.
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Staff training that works!

Reviewed on 2020/08/05

From the very beginning meetings with the Brainstorm team I could tell they were special. Helpful...

From the very beginning meetings with the Brainstorm team I could tell they were special. Helpful and caring, and not the fake type of caring that a lot of companies do to get your business. They were generous with their time in getting to know our needs and we had staff come out to give on-site customized trainings before we moved to the online library. Staff loved the Brainstorm trainers!

Pros

Brainstorm offers an incredible amount of video-based training for all Microsoft products, and many other products too. It was very easy for my staff to start using it, and it's made our rollout of all the Microsoft 365 features much easier. It's also made supporting staff easier for my small team, and it's easy to just link to a step-by-step tutorial for a problem a staffer might be having. The Brainstorm staff are incredibly helpful during initial setup, and it's great to see a diverse group of people in their video tutorials.

Cons

I haven't anything to dislike about Brainstorm.

Donna F.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fresh, updated, relevant content in synch with current releases

Reviewed on 2020/08/05

I love this product from the minute I saw it!
We had been researching other training products which...

I love this product from the minute I saw it!
We had been researching other training products which were impressive, but QuickHelp was head and shoulders above the rest with the quality and quantity of their training content.
The staff has been helpful and very responsive to every technical and training question we've had.
They have been proactive in getting QuickHelp out to our employees.

Pros

I learn something new each time I take a course, whether it is from a live event or a recorded training session.
I like that the training is in short, easily consumable snippets and that similar training is grouped together in logical Skill Paths that are easy to track.

From an administrator standpoint, we really like seeing the statistics of how many or our employees are using QuickHelp and the number of assets they have viewed over time and at a specific point in time.
Brainstorm has very useful documentation that led us through the technical aspects of single sign on and other options.

Cons

As an administrator, customizing our own Skill Path was not intuitive, but we were able to accomplish our goals with the assistance of our great Brainstorm support staff.

Preston L.
Overall rating
  • Industry: Human Resources
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Leverage metrics and reporting to drive adoption

Reviewed on 2020/09/16

Friendly engagement from sales and support teams. Appropriate content for new users, users...

Friendly engagement from sales and support teams. Appropriate content for new users, users migrating to a new product (as in MS Teams from Skype).

A bit light on deeper technical topics. We have some rather advanced users who could go beyond "getting started" topics.

Pros

The user experience is quite easy. Sharing and assigning titles guides users to content.

Cons

The browsability of content suffers somewhat behind the construct of skill path assignments.

Stephanie C.
Overall rating
  • Industry: Sports
  • Company size: 1 001-5 000 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best IT Resource Ever!

Reviewed on 2020/08/26

Our implementation of QuickHelp helped to make our organization's transition to Microsoft365 a much...

Our implementation of QuickHelp helped to make our organization's transition to Microsoft365 a much smoother process. Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions. The staff at BrainStorm is great to work with. I highly recommend the company and the service.

Pros

Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats. A user can select a particular Skillpath (e.g. Excel, PowerPoint or even Time Management) to get a full course on that topic, or search the database for help with a specific question. Organizations can include their own custom content; take advantage of built-in gamification to motivate employees; and see full analytics about how the software is being utilized. As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees!

Cons

I really have no complaints about this software and service provider.

Sarah S.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

BrainStorm QuickHelp Review

Reviewed on 2020/08/05

Pros

The easily digestible micro-learning video collection. It's a great way for end users to learn at their own pace and leverage the platform as a knowledge base as well as a way to overall upskill in these products. I also love that they offer closed captioning in other languages for their video content.

Cons

The interface could use some improvements. For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path. Also, while videos are offered with closed captioning in other languages, other resources, like PDF guides, are not which is not the best experience for a non-English speaker.

Showing 5 reviews of 14 Read all reviews

BrainStorm QuickHelp FAQs

Below are some frequently asked questions for BrainStorm QuickHelp.

BrainStorm QuickHelp offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact BrainStorm for pricing details.

BrainStorm QuickHelp offers the following features:

  • Asynchronous Learning
  • Gamification
  • Project Management
  • Release Management
  • Surveys & Feedback
  • Task Management
  • Training Management

BrainStorm QuickHelp has the following typical customers:

Large Enterprises, Public Administrations, Mid Size Business

BrainStorm QuickHelp supports the following languages:

English

We do not have any information about what devices BrainStorm QuickHelp supports

BrainStorm QuickHelp integrates with the following applications:

Degreed, ServiceNow, SharePoint

BrainStorm QuickHelp offers the following support options:

Online Support, Phone Support, FAQs, Forum, Knowledge Base, Video Tutorials

Related categories

See all software categories found for BrainStorm QuickHelp.