About Verloop.io

Verloop.io is a cloud-based customer support automation platform designed to help businesses provide support to their customers. Multilingual AI-powered chatbots enable engagement with both local and international customers across websites, native apps, Facebook pages, and WhatsApp. The platform can be used by businesses in a range of sectors including telecom, EdTech, eCommerce, logistics, real estate, OTA, and more.

With Verloop.io, users can create bots for customer acquisition which qualify, bucket and transfer leads to sales reps in real-time, or to re-engage prospects with personalized messages after they've left any stage of the sales cycle. Bots can also be created to increase customer engagement through proactive outreach with personalized messaging. Verloop.io can additionally be used to provide automated customer support through 24/7 self-service via custom AI-powered multilingual chatbots. Integrations with more than 60 applications including Salesforce, Hubspot, and Zapier allow users to connect, sync data and automate workflows between Verloop.io and their existing systems.

Devices

Business size

S M L

Markets

United States, Australia, India

Supported Languages

Arabic, English, Indonesian

Images

Verlop.io chatbot builder
Verloop.io live chat
Verloop.io analytics dashboard
Verloop.io platform integrations
Verloop.io reports
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Verloop.io video
Verloop.io video
Verloop.io screenshot: Verlop.io chatbot builder Verloop.io screenshot: Verloop.io live chat Verloop.io screenshot: Verloop.io analytics dashboard Verloop.io screenshot: Verloop.io platform integrations Verloop.io screenshot: Verloop.io reports

Features

Total features of Verloop.io: 20

  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • Automatic Notifications
  • Chat
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Data Visualization
  • Lead Distribution
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration

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Freshdesk

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Reviews

Overall rating

4,8 /5
(8)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,5/5
Customer Support
5/5

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Showing 5 reviews of 8
Anuj S.
Overall rating
  • Industry: Retail
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Next Gen Chatbot

Reviewed on 2019/01/30

It was more around reduction of Customer Support TAT by automating the flows for the user and...

It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect

Pros

The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human

Cons

Analytics piece is yet to be deep dived at the same position that their Product holds in the industry

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Chat Tool for Busines

Reviewed on 2020/09/23

As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer...

As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past

Pros

Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.

Cons

Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.

Stephanie G.
Overall rating
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Verloop has automated our customer service & chat efforts. Love the bot and human take over...

Reviewed on 2018/05/11

Chat automation for our website has improved our customer service efforts since we implemented...

Chat automation for our website has improved our customer service efforts since we implemented Verloop.

Pros

We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation.
Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.

Cons

Takes a while to set up but is worth the time and effort.
Some features are limited and/or are coming soon like email campaigns and automation
Verloop branding can only be removed if you are in their highest premier plan

Response from MagicLane

Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design.

In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.

Vindhya C.
Overall rating
  • Industry: Computer Games
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Verloop is a must have!

Reviewed on 2019/10/24

Before this , it was difficult to segregate our chats and assign it to people. Now it's become...

Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.

Pros

Bot receipies help us in answering queries faster.

Cons

The notification modification doesn't exist.

Jignesh P.
Overall rating
  • Industry: Animation
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Verloop is Bot on sterioids with some edge over competitors

Reviewed on 2019/03/22

awesome so far

awesome so far

Pros

Awsome bot
ease to use
no nonsense UI

create and run your bot for chat in 5 minutes

Cons

not connected with any mobile app so mobility issues are there
support is slow

Showing 5 reviews of 8 Read all reviews

Verloop.io FAQs

Below are some frequently asked questions for Verloop.io.

Verloop.io offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Verloop.io for pricing information.

Verloop.io offers the following features:

  • Alerts / Escalation
  • Auto-Responders
  • Customer Database
  • Customizable Branding
  • Lead Distribution
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration

Verloop.io has the following typical customers:

Large Enterprises, Public Administrations, Mid Size Business

Verloop.io supports the following languages:

Arabic, English, Indonesian

Verloop.io supports the following devices:

Android

Verloop.io integrates with the following applications:

Connect, Facebook, Freshdesk, Shopify, Slack, Wordpress, Zapier, Zendesk

Verloop.io offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials

Related categories

See all software categories found for Verloop.io.