About Verloop.io
Verloop.io is a cloud-based customer support automation platform designed to help businesses provide support to their customers. Multilingual AI-powered chatbots enable engagement with both local and international customers across websites, native apps, Facebook pages, and WhatsApp. The platform can be used by businesses in a range of sectors including telecom, EdTech, eCommerce, logistics, real estate, OTA, and more.
With Verloop.io, users can create bots for customer acquisition which qualify, bucket and transfer leads to sales reps in real-time, or to re-engage prospects with personalized messages after they've left any stage of the sales cycle. Bots can also be created to increase customer engagement through proactive outreach with personalized messaging. Verloop.io can additionally be used to provide automated customer support through 24/7 self-service via custom AI-powered multilingual chatbots. Integrations with more than 60 applications including Salesforce, Hubspot, and Zapier allow users to connect, sync data and automate workflows between Verloop.io and their existing systems.
Pricing starting from:
N/A
- Free Trial
- Subscription
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Images
Features
Total features of Verloop.io: 20
- Activity Dashboard
- Alerts / Escalation
- Analytics
- Auto-Responders
- Automatic Notifications
- Chat
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Data Visualization
- Lead Distribution
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Social Media Integration
- Surveys & Feedback
- Third Party Integration
Alternatives
Zoho CRM
Zendesk
Freshdesk
Zoho Desk
Reviews
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- Industry: Retail
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Next Gen Chatbot
Reviewed on 2019/01/30
It was more around reduction of Customer Support TAT by automating the flows for the user and...
It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect
Pros
The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human
Cons
Analytics piece is yet to be deep dived at the same position that their Product holds in the industry
- Industry: Education Management
- Company size: 501-1 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Chat Tool for Busines
Reviewed on 2020/09/23
As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer...
As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past
Pros
Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.
Cons
Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.
- Industry: Entertainment
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Verloop has automated our customer service & chat efforts. Love the bot and human take over...
Reviewed on 2018/05/11
Chat automation for our website has improved our customer service efforts since we implemented...
Chat automation for our website has improved our customer service efforts since we implemented Verloop.
Pros
We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation.
Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.
Cons
Takes a while to set up but is worth the time and effort.
Some features are limited and/or are coming soon like email campaigns and automation
Verloop branding can only be removed if you are in their highest premier plan
Response from MagicLane
Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design.
In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.
- Industry: Computer Games
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Verloop is a must have!
Reviewed on 2019/10/24
Before this , it was difficult to segregate our chats and assign it to people. Now it's become...
Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.
Pros
Bot receipies help us in answering queries faster.
Cons
The notification modification doesn't exist.
- Industry: Animation
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Verloop is Bot on sterioids with some edge over competitors
Reviewed on 2019/03/22
awesome so far
awesome so far
Pros
Awsome bot
ease to use
no nonsense UI
create and run your bot for chat in 5 minutes
Cons
not connected with any mobile app so mobility issues are there
support is slow
Verloop.io FAQs
Below are some frequently asked questions for Verloop.io.Q. What type of pricing plans does Verloop.io offer?
Verloop.io offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact Verloop.io for pricing information.
Q. What are the main features of Verloop.io?
Verloop.io offers the following features:
- Alerts / Escalation
- Auto-Responders
- Customer Database
- Customizable Branding
- Lead Distribution
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Social Media Integration
- Surveys & Feedback
- Third Party Integration
Q. Who are the typical users of Verloop.io?
Verloop.io has the following typical customers:
Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does Verloop.io support?
Verloop.io supports the following languages:
Arabic, English, Indonesian
Q. Does Verloop.io support mobile devices?
Verloop.io supports the following devices:
Android
Q. What other apps does Verloop.io integrate with?
Verloop.io integrates with the following applications:
Connect, Facebook, Freshdesk, Shopify, Slack, Wordpress, Zapier, Zendesk
Q. What level of support does Verloop.io offer?
Verloop.io offers the following support options:
Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials
Related categories
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