Gavagai

Text mining system for analyzing unstructured business data

About Gavagai

Gavagai is a text analytics tool designed to help businesses of all sizes collect and analyze unstructured data using machine learning (ML) and natural language processing (NLP) algorithms. The interactive dashboard allows managers to add data to existing projects by uploading CSV or Excel files, generate progress reports, and organize data using conditional filters.

It enables data analysts to automatically evaluate customer feedback, product reviews, open-ended text responses from employee satisfaction surveys, and more in real-time. Organizations can utilize Closer, an integrated conversational AI system to automate various recurring tasks such as responding to frequently asked questions (FAQs), booking meetings, and updating support ticket statuses via chatbots. It also lets employees automatically conduct cross-language analysis and identify sentiments across texts as positive, negative, skeptical, violent, and more.

Gavagai offers an API, which lets businesses integrate the system with several third-party platforms such as SurveyMonkey, Intercom, Slack, Freshdesk, and Zendesk via APIs. Other features include data visualization, topic modeling, multi-language support, configurable workflows, and analytics.

Key benefits of Gavagai

Easy to analyse Unstructured text data
Do automated text analysis without technical skills
Save time and increase productivity with AI analysis
Multi language Analysis AI
Save and re-use models
Discover key topics easily

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Arabic, Czech, Danish, Dutch, English and 12 others, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish

Images

Gavagai topic staff rating
Gavagai topics related to staff and occurence-rating matrix
Gavagai related topics over time
View 4 more
Gavagai video
Gavagai screenshot: Gavagai topic staff rating Gavagai screenshot: Gavagai topics related to staff and occurence-rating matrix Gavagai screenshot: Gavagai related topics over time

Features

Total features of Gavagai: 39

  • API
  • Access Control
  • Activity Dashboard
  • Analytics
  • Automatic Notifications
  • Configurable Workflow
  • Data Capture and Transfer
  • Data Extraction
  • Data Filtering
  • Data Format Management
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Profiling
  • Data Recovery
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Verification
  • Data Visualization
  • Document Management
  • Feedback Collection
  • Feedback Management
  • Full Text Search
  • Metadata Management
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Search
  • Progress Reports
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Search Functionality
  • Sentiment Analysis
  • Surveys & Feedback
  • Tagging
  • Third Party Integration

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Reviews

Overall rating

4,3 /5
(3)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,7/5
Customer Support
5/5

Already have Gavagai?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 3
Hongyu Z.
Overall rating
  • Industry: Market Research
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2020/10/15

Pros

It's API allows us to integrate it to our own research platform

Cons

Too expensive, and I extremely hate the limitation that user can only have 20 projects live concurrently, this caused huge innconveniency to us.

Response from Gavagai

Thank you for your review. It's great to hear that our API was helpful in integrating Explorer into your own research platform. Please contact support and we will help you to increase the number of projects slots on your account and make sure you are on the right pricing plan for your needs.

Best regards,
Alex, Marketing Manager

Catharina H.
Overall rating
  • Industry: Insurance
  • Company size: 201-500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing tool for understanding text

Reviewed on 2020/10/20

Amazing, easy, timesaving!

Amazing, easy, timesaving!

Pros

Easy use and has really speeded things up to analyze the customers texts in surveys.

Cons

Sometimes merged words "unmerge" and added words dissapears. It may be mishandling of the tool on my part.

Response from Gavagai

Thank you for sharing your feedback. We are happy to hear you find Explorer both time-saving and easy to use. We appreciate that you contacted support about your issue with unmerging words glad we could solve it!

Best regards,
Alex, Marketing Manager

Anssi K.
Overall rating
  • Industry: Financial Services
  • Company size: 10 000+ Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A good tool with a good company

Reviewed on 2020/10/20

I have occasionally large amounts of data in four Nordic languages I'm not able to go through...

I have occasionally large amounts of data in four Nordic languages I'm not able to go through myself. With Gavagai I can get handle of what customers are saying without coding myself.

Pros

Language support is great, having single model for different languages makes my life much easier when there's a load of data to go through. The team is really helpful and there is good guides for use.

Cons

Sentiment analysis is a bit roundabout. It could have an easier way to give sentiment context for the model in use.

Response from Gavagai

Thank you for sharing your feedback with us. We are glad to hear that the feature for reusing models in different languages is of value to you and your team.

Best regards,
Alex, Marketing Manager

Gavagai FAQs

Below are some frequently asked questions for Gavagai.

Gavagai offers the following pricing plans:

  • Starting from: €120,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Gavagai offers a free trial for new users, after which the software is available from 120€/month. Before the trial a Gavagai Analyst will walk you through a free Demo in order to help you understand the tool and get you started.

Gavagai offers the following features:

  • Graphical Data Presentation
  • Predictive Modeling
  • Sentiment Analysis
  • Tagging
  • Text Analysis

Gavagai has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Gavagai supports the following languages:

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish

We do not have any information about what devices Gavagai supports

Gavagai integrates with the following applications:

Freshdesk, Intercom, Slack, SurveyMonkey, Zapier, Zendesk

Gavagai offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs, Forum

Related categories

See all software categories found for Gavagai.