Help Lightning
Help Lightning
About Help Lightning
Help Lightning is a B2B software company specializing in remote assistance. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
Our software works with all your existing devices.
Key benefits of Help Lightning
Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
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- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Help Lighting experience
Reviewed on 2020/04/20
Private healthcare industry to provide remote doctor consultation using Augmented Reality.
Private healthcare industry to provide remote doctor consultation using Augmented Reality.
Pros
Augmented reality features, easy to use it.
Cons
There is now especific features missing.
However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Help Lightning for Remote patient care
Reviewed on 2020/04/20
I use the system to communicate, educate and guide at-home or other remote procedures during...
I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.
Pros
Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.
Cons
Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.
- Industry: Information Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HelpLightning brings science fiction to real life!
Reviewed on 2020/04/20
HL its a great product and it is unique in the market, it can have thousands of use case all over...
HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.
Pros
It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.
Cons
I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.
Reasons for Switching to Help Lightning
Because of the unique functionality of Merged Reality! No one else at this time can do that!- Industry: Machinery
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for entering the Merged Reality world
Reviewed on 2020/09/15
working with techs and customers to explain and troubleshoot CNC control related issues. This...
working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.
Pros
Very easy to set up, connect and share with customers
Cons
We don't always have the best signal strength, so connections don't work 100% of the time.
this is a barrier to company adoption, and
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Deliver value by maximizing remote support
Reviewed on 2020/09/06
Help Lightning is truly a customer centric organization. From the initial meeting to implementation...
Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.
Pros
HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.
Cons
Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.
Help Lightning FAQs
Below are some frequently asked questions for Help Lightning.Q. What type of pricing plans does Help Lightning offer?
Help Lightning offers the following pricing plans:
- Starting from: US$75,000.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Help Lightning pricing starts at $75,000 for 200 User Licenses. Additional core services fees may apply. Contact Help Lightning directly for a custom price quote and to set up a demo.
Q. Who are the typical users of Help Lightning?
Help Lightning has the following typical customers:
1,001–5,000
Q. What languages does Help Lightning support?
Help Lightning supports the following languages:
Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish
Q. Does Help Lightning support mobile devices?
Help Lightning supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Help Lightning integrate with?
Help Lightning integrates with the following applications:
Genesys Cloud CX, IFS Field Service Management, Salesforce Platform, ServiceNow, ServicePower
Q. What level of support does Help Lightning offer?
Help Lightning offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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