CipherHealth

Cloud-based multilingual patient engagement software

About CipherHealth

CipherHealth is a patient engagement software that helps healthcare institutions collect feedback, conduct patient rounds, schedule follow-ups, and manage other administrative processes on a centralized platform. Staff members can customize text or email alerts in multiple languages to create appointment reminders and remote care plans.

CipherHealth allows administrators to create healthcare provider-specific surveys to capture patients’ feedback, contact information, and overall satisfaction rates. The live transfer functionality enables employees to automatically offer assistance and connect patients with their designated medical professionals. It lets users maintain a historic issue database with details, such as unit location, attending physician, issue title, status, and relevant questions. The patient dashboard lets healthcare professionals conduct attending rounds and track the activities or clinical processes of all patients.

CipherHealth facilitates integration with several third-party electronic medical records (EMR) solutions. Supervisors can utilize built-in dashboards to generate email reports and gain insights into patient engagement, issue resolution rates, and upcoming trends.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

CipherHealth patients dashboard
CipherHealth open cases
CipherHealth activity tracking
View 4 more
CipherHealth screenshot: CipherHealth patients dashboard CipherHealth screenshot: CipherHealth open cases CipherHealth screenshot: CipherHealth activity tracking

Features

Total features of CipherHealth: 36

  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Automatic Notifications
  • Communication Management
  • Compliance Management
  • Data Filtering
  • Email Alerts
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • HIPAA Compliance
  • Issue Tracking
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Remote Control
  • Remote Monitoring
  • Reporting & Statistics
  • Search Functionality
  • Status Reporting
  • Status Tracking
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration

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Reviews

Overall rating

4,8 /5
(16)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 16
Elizabeth D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Patient Outreach Post Discharge Calls & Patient Rounding Platform

Reviewed on 2020/06/17

Overall, I consider myself to be a legacy user. Our Hospital was one of the early clients for a...

Overall, I consider myself to be a legacy user. Our Hospital was one of the early clients for a very small start up company. We have been a CipherHealth partner through great growth. CipherHealth continues to be energetic, smart and find fresh, thoughtful innovations to support the healthcare industry.

Pros

The software was uneventful and quick to install, simple for new user training, and continues to smoothly integrate into our daily work. The product is quite flexible which enables the applications to accommodate our many diverse system needs. What I like most is that it is reliable. As manager of our installation, I am comfortable that our applications will be available and working properly. If we require new or modifications to our existing rounding scripts or voice/call adjustments the process is rapid. We have come to rely on CipherHealth products to improve our inpatient experience, reduce preventable Hospital readmissions and assist our patients with healthcare services and ongoing care in the community.

Cons

Personally, while not an enormous issue, my least favorite part of the software is the ad hoc reporting feature Insight which it is difficult for users to navigate unless they are very familiar with the greater product.

Danielle J.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This product makes me effecient and clinically effective!

Reviewed on 2020/11/13

The product does exactly what we need it to do in order to provide the best care for our patients!...

The product does exactly what we need it to do in order to provide the best care for our patients! The Cipher Support Team are speedy to answer questions! If we think of another need or way to improve the product, they are quick to brainstorm and come up with a solution. They have a combo of clinical and technical expertise which helps develop effective tools!

Pros

The look of the platform is sleek and simple - user friendly! The way it allows me to manage a very large patient panel is amazing! I see exactly what I need to do each day (or days ahead- really whatever you need). We can tailor our interventions to be exactly what we needed. My team works faster and leaner. We are able to provide clinical interventions and care coordination to our patients - there's no way we can forget any of the many things we need to do (schedule post-op appointments, coordinate with home health, call the mental health provider, check on HbA1c, schedule transportation for an appointment, and so on!)

Cons

Really there's nothing I can think of that I would change! When our team has come up with ideas for improvement, Cipher provides us the technical support to bring our clinical intervention ideas to fruition!

Teresa G.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Patient Care

Reviewed on 2020/08/03

Okay

Okay

Pros

Being able to see any concerns about patient care.

Cons

Trying to do certain filters to make it easier for me to see areas that are most important for me. Some filters do not work. (Report to filter

Gayle B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CipherHealth significantly changed how we perform post-operative patient calls

Reviewed on 2020/11/05

CipherHealth's VOICE program has significantly reduced the resource cost that we would use if...

CipherHealth's VOICE program has significantly reduced the resource cost that we would use if nurses were making the calls themselves. CipherHealth's customer support is amazing--they respond immediately, touch base with us monthly, suggest improvement ideas to increase our reach rates, and assist with any changes.

Pros

It has significantly reduced the time staff was being utilized to attempt to make patient post op calls. It also provides great reports on patient issues allowing us to see trends that can be addressed.

Cons

They actually have additional features that we have not used primarily because they don't really apply to our healthcare setting (we are an ambulatory surgery center vs. hospital setting).

Ann H.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cipher Health Hospital Discharge follow up calls

Reviewed on 2020/11/17

This program is very beneficial to our patients. They are able to let us know if they have any...

This program is very beneficial to our patients. They are able to let us know if they have any questions or concerns. We can then assist them with their needs and potentially avoid a readmission to the hospital.

Pros

This software is very easy to use. I am able to easily see patient's concerns and then can follow up with them to assist them with their needs. I am able to escalate any complaints about their stay to the unit manager. It is very easy to reopen an episode if I need to add another note. It is helpful for me to also be able to see which calls are pending for the day.

Cons

Initially there were some glitches but these were promptly resolved. Some calls were going to patients who had been discharged to a nursing home and the OB department, who does their own calls. These were promptly resolved and there have been no other problems.

Showing 5 reviews of 16 Read all reviews

CipherHealth FAQs

Below are some frequently asked questions for CipherHealth.

CipherHealth offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Pleas contact CipherHealth directly for pricing details.

CipherHealth offers the following features:

  • Messaging
  • Mobile Access
  • Progress Tracking

CipherHealth has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

CipherHealth supports the following languages:

English

CipherHealth supports the following devices:

Android, iPhone, iPad

We do not have any information about what integrations CipherHealth has

CipherHealth offers the following support options:

Knowledge Base, Online Support, Phone Support

Related categories

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