Discuss.io

Online video platform for market research and CX interviews

4,8 /5 (20 reviews) Write a Review!

Discuss.io Overview

What is Discuss.io?

Discuss.io is the leading video conferencing platform designed to help businesses engage with customers and collect live, qualitative feedback. Complete and store everything from within the browser, with one all-in-one tool. Manage market research processes, from global recruiting (in 100+ countries) and scheduling group or one-on-one sessions, through to conducting interviews with powerful features, like hidden-back room observers and chat, live translation, pre-loaded stimuli sharing and annotation, and flagging of important moments.
Turn your recorded interviews into useful insights, quickly and efficiently, using powerful features such as transcription, synchronized with video, easy clip creation, and create highlight reels.
Other features include customizable branding, permission management, single sign-on (SSO), authentication, data encryption, automated reminders and access control.

Discuss.io Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Discuss.io directly for pricing information.


Discuss.io Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 21 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Discuss.io recordings
Discuss.io meeting room
Discuss.io highlight reels
Discuss.io discussion guide
Discuss.io video Discuss.io screenshot: Discuss.io recordings Discuss.io screenshot: Discuss.io meeting room Discuss.io screenshot: Discuss.io highlight reels Discuss.io screenshot: Discuss.io discussion guide

Discuss.io Reviews

Discuss.io Reviews

Overall rating
4,8
/
5
Excellent
17

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,3
Features
4,8
Ease of Use
5
Customer Support
4,7
100% recommended this app
Eric W.

Great product, great team

I love working with this product, strongly recommend -- especially if you are on a product team and doing interviews throughout the year. If you are a consultant, the pricing makes it a little more difficult, but the tool will impress clients.


Mico G.

Efficient Tool for Market Research Qualitative Interviews

It is such a breeze to use the Discuss.io platform, and the support team is so easy to work with. They remain patient despite erratic internet connection and are vigilant in addressing our needs. The platform itself has relevant tools needed by market research professionals. We are able to conduct any and all types of studies and discussions, whether it be straightforward interviews or a concept/stimuli evaluation.

Discuss.io definitely became our staple platform we recommend not just internally, but to clients we pitch to as well.


Verified Reviewer

WE DON'T USE ZOOM

It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions.


Karen E.

Efective

Efective, connection even with different languages in just one platform


Sinan D.

Our review

We have been working with Discuss.io and using their platform for more than two years now and have been thoroughly satisfied with the functions as well as on-time support. Discuss.io is a professional company in the market research field that has contributed a lot to our business operations.


Eric W.
Industry: Research
Company size: 2-10 Employees

Great product, great team

Used Monthly for 6-12 months
Reviewed on 2020/07/21
Review Source: Capterra

I love working with this product, strongly recommend -- especially if you are on a product team and doing interviews throughout the year. If you are a consultant, the pricing makes it a little more difficult, but the tool will impress clients.

Pros

We are a consulting firm, doing research for hire. Sometimes we have up to 15 members of our client team listening to interviews. Discuss.io has a feature that allows them to watch interviews and engage in the chat without the interviewee ever knowing they are around. This is a hugely innovative feature, allowing us to have a large audience without being a distraction to the participant.

Also, being able to highlight portions of an interview transcript then clicking a button to generate a video highlight is amazing. It has saved me dozens of hours in the highlight creation process. We can even allow our clients to create highlight videos.

As a consultant, using Discuss.io gives our prospective clients a better sense that we are a top-notch research firm and allows us to be more collaborative in our work

Cons

I don't have many complaints. When we last used it, much of the scheduling process was manual and error prone, especially when using a third party recruiter like UserInterviews.

The price felt high and clumsy. It feels like it is priced as a service rather than a product. I think Discuss.io offers to be involved in recruiting, project management, and admin. But if you just want to use the product without services, it feels expensive.

As a project-based consulting firm, we struggled to justify signing up for a subscription because we don't know how many interviews we will do in a given month.

Response from Discuss.io

Hi Eric, thanks for your detailed review. We're really proud of what we're able to offer consulting firms like yourselves, and are glad you're loving our features. We appreciate your input into our product development process and are actively working to improve the respondent management and scheduling experience to better serve DIY users like yourself. We look forward to sharing more information about this in the coming weeks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Mico G.
Industry: Market Research
Company size: 201-500 Employees

Efficient Tool for Market Research Qualitative Interviews

Used Other for 1+ year
Reviewed on 2020/07/21
Review Source: Capterra

It is such a breeze to use the Discuss.io platform, and the support team is so easy to work with. They remain patient despite erratic internet connection and are vigilant in addressing our needs. The platform itself has relevant tools needed by market research professionals. We are able to conduct any and all types of studies and discussions, whether it be straightforward interviews or a concept/stimuli evaluation.

Discuss.io definitely became our staple platform we recommend not just internally, but to clients we pitch to as well.

Pros

The backroom chat definitely makes it easy to communicate with clients, bounce off questions and ideas while conducting interviews. The concept presentation tools, as well as other features are all easy to understand and if in any case there are problems, tech support is so easy to reach.

Best of all, the simultaneous translation set-up is great! We used to conduct interviews via the typical video conferencing apps and we often had to make two sets of meetings and patch the translator from one room to another. Discuss.io's translation set-up gets rid of all that, and clients can easily shift through English & local language.

It definitely feels like we have extra hands, project managers who make it easier for us to do what we do remotely.

Cons

Being one of the markets with lower quality of internet connectivity (Philippines), we definitely found the platform bandwidth-demanding. It may be difficult sometimes to keep discussions going as most of the users experience lag. Discuss.io provides a workaround for this through tech checks and dialing in via phone, which is also convenient.

Response from Discuss.io

Hi Mico,
Thank you for your wonderful review. We're thrilled that you find the platform a breeze to use, and I'll pass on your praise to the CS team. Regarding lower internet speeds, we understand how important it is to provide a fast, stable experience from anywhere in the world. In recent weeks, we released changes that make our platform and meeting room faster to load, making it easier to participate in low-bandwidth environments. And as you mentioned, our phone support allows participants struggling with bandwidth to continue to participate until the internet connection recovers and video can resume (dial-out, as well as dial-in). We are always working to improve, and these changes are just the beginning.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Market Research
Company size: 2-10 Employees

WE DON'T USE ZOOM

Used Weekly for 1+ year
Reviewed on 2020/09/02
Review Source: Capterra

It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions.

Pros

the fact that I can talk to the respondents only, to the clients only, to the sim translator only or to all at the same time.
it is easy to use and we don't have to worry since the data are safe

Cons

the fact that for focus groups we cannot have more than 4 participants

Response from Discuss.io

Hi there,
Thank you for your review. We're glad you love our industry-leading chat capabilities, simultaneous translation functionality, and that you value security as much as we do. We are proud to provide a comprehensive product that can take you from project planning to interviews to analysis. Being able to provide all the features on one platform means we're cheaper, easier and more efficient to use than separate tools.
Regarding participant limits, we are actively working to increase the number of users who can be recorded, while maintaining a high-quality, performant meeting room. We hope to have more to share on this soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Karen E.
Industry: Consumer Goods
Company size: 10 000+ Employees

Efective

Used Other for 1-5 months
Reviewed on 2020/09/01
Review Source: Capterra

Efective, connection even with different languages in just one platform

Pros

The most I like is that we were able to connect different geographic markets to be part of the session with option to listen in two different languages; the local one and a version in English (at the same time) so everyone else could understand.

Cons

One of the session had connection issues at the beginning but there was a quick comeback from the support team

Response from Discuss.io

Hi Karen, thank you for your wonderful review. We're pleased that you found our integrated simultaneous translation feature to work so well - it really is an amazing thing, and incredibly useful for expanding access to consumers across the team. And we're glad our tech support were able to quickly jump in and help when there was a connection issue.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Sinan D.
Industry: Market Research
Company size: 11-50 Employees

Our review

Used Daily for 2+ years
Reviewed on 2020/06/25
Review Source: Capterra

We have been working with Discuss.io and using their platform for more than two years now and have been thoroughly satisfied with the functions as well as on-time support. Discuss.io is a professional company in the market research field that has contributed a lot to our business operations.

Pros

All functions of the platform are specifically designed for market research purposes which makes the usage quite convenient for us while conducting our sessions. The tech support is playing a huge role by being there live in order to avoid any issues.

Cons

The platform would be much more effective if it would work on mobile devices as well.

Response from Discuss.io

Hi Sinan,
We're glad you found our service convenient that you're thoroughly satisfied, and we'll let the tech support team know just how much they mean to you.

Regarding mobile compatibility, thank you for the feedback. We recently launched mobile meeting rooms for some roles, and expanding mobile support is on our roadmap. We continue to announce new features to our existing customers via email, so look out for that, and you might want to follow us on social media as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,9/10
Based on 20 user ratings
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Discuss.io Pricing

Discuss.io Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Discuss.io directly for pricing information.

Contact Discuss.io directly for pricing information.

Value for Money
4,3/5
Based on 20 user ratings
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Discuss.io Features

Discuss.io Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,8/5
Based on 20 user ratings
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Categories

Additional information for Discuss.io

Additional information for Discuss.io

Key features of Discuss.io

  • Collaboration Tools
  • Compensation Management
  • Feedback Management
  • Full Text Search
  • Mobile Access
  • Multi-Language
  • On-Demand Recording
  • Presentation Streaming
  • Question Library
  • Record & Playback ability
  • Scheduling
  • Self Service Portal

Benefits

Truly global - recruit in over 100 countries, available in over 20 languages.
Save time - The only smart video platform built from the ground up for online qualitative market research. The integrated features mean you spend more time talking to consumers and less time pulling together the project and insights.
Multiple tools in one - Discuss.io built the functionality of multiple tools into one integrated platform which means training, adoption and usage is more seamless and efficient.
Automation and efficiency - Automating essential tasks in Discuss.io means your online qualitative program can scale rapidly with fewer resources.
Save money - Combine the total price of all components of a Zoom-based solution, plus the time you’d save.
Incredibly intuitive and easy to use - Originally built to make online interviews easy, we keep a tight connection between clients, our services team and the product team to improve usability and features on a weekly basis.
Services available - Discuss.io provides a full suite of services ad hoc to help you where you need it. Recruitment, discussion guide development, moderation, project management, human translation and more. Go from DIY to full service in one request.
Scale up with ease - Central storage of documents, discussion guides and recruiting across many sessions within a single project make doing one or one hundred interviews seamless
Secure and meets compliance - GDPR, ISO 27001 and ESOMAR compliant as well as adhering to local, specific requirements like in Germany.

Discuss.io FAQs

Discuss.io FAQs

Below are some frequently asked questions for Discuss.io.

Q. What type of pricing plans does Discuss.io offer?

Discuss.io offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Discuss.io directly for pricing information.

Q. What are the main features of Discuss.io?

Discuss.io offers the following features:

  • Collaboration Tools
  • Compensation Management
  • Feedback Management
  • Full Text Search
  • Mobile Access
  • Multi-Language
  • On-Demand Recording
  • Presentation Streaming
  • Question Library
  • Record & Playback ability
  • Scheduling
  • Self Service Portal

Q. Who are the typical users of Discuss.io?

Discuss.io has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Discuss.io support?

Discuss.io supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Discuss.io offer?

Discuss.io has the following pricing plans:

Subscription

Q. Does Discuss.io support mobile devices?

We do not have any information about what devices Discuss.io supports

Q. What other apps does Discuss.io integrate with?

We do not have any information about what integrations Discuss.io has

Q. What level of support does Discuss.io offer?

Discuss.io offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials