--- description: Learn how Shepherd can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shepherd Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/77/veterinary/software) > [Shepherd](/software/2033055/shepherd) # Shepherd Canonical: https://www.getapp.za.com/software/2033055/shepherd Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/2033055/shepherd?page=2) > The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature. > > Verdict: Rated **4.7/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shepherd \- Complete SOAP records during the visit — not after hours — with Shepherd's workflow-first documentation that ties vitals, history, medications, and the invoice together in one seamless flow, so nothing gets missed and charts don't pile up at the end of the day. - Automatically capture charges as care is documented with Shepherd's built-in charge capture, reducing missed revenue without requiring staff to cross-reference invoices or double-check line items before checkout. - Transcribe appointment notes hands-free with Shepherd's TranscribeAI, which listens as you move through the visit and places documentation into the correct SOAP fields — keeping you in control of every entry while cutting the time spent typing. - Integrate lab orders and results directly into the patient record with Shepherd's lab workflow, which generates requisitions from the treatment plan and keeps results connected to the chart without any extra steps or tab-switching. - Communicate with clients and manage payments in one place with Shepherd's built-in messaging center, pet portal, and Shepherd Pay — eliminating the need for multiple third-party tools and letting your team send discharge instructions, reminders, and collect payment without leaving the platform. - Get clinically trained support when you need it through Shepherd's in-app chat, staffed by a team that understands veterinary workflows and responds fast — so your staff gets real answers on busy days, not a help desk ticket. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 87 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shepherd Software - **Location**: Prescott, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$299,00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Shepherd includes unlimited users, expert training, vet-experienced support, unlimited workstations, no onboarding fees, Shepherd Pay, and more. Base price: $299/month, includes one DVM \& integrated Payment Processor - Shepherd Pay + $99 each for DVMs two \& three - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - Customer Database - Data Import/Export - Document Management - Document Storage - EMR/EHR - Electronic Payments - Electronic Signature - Email Reminders - Historical Reporting ## Integrations (10 total) - AllyDVM - FetchIt - Greenline - Inventory Ally - PCM Integrations - Sunbit - Talkatoo - VetTalk - WaitWell - Weave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Veterinary Software](https://www.getapp.za.com/directory/77/veterinary/software) ## Alternatives 1. [ezyVet](https://www.getapp.za.com/software/103877/ezyvet) — 4.6/5 (276 reviews) 2. [DaySmart Vet](https://www.getapp.za.com/software/2046656/daysmart-vet) — 4.6/5 (282 reviews) 3. [Instinct Science](https://www.getapp.za.com/software/2066226/instinct-emr) — 4.9/5 (234 reviews) 4. [Covetrus Pulse](https://www.getapp.za.com/software/106227/evetpractice) — 4.0/5 (542 reviews) 5. [Covetrus vRxPro](https://www.getapp.za.com/software/2049119/covetrus-prescription-management) — 4.3/5 (196 reviews) ## Reviews ### "Shepherd is AMAZING\!" — 5.0/5 > **Verified Reviewer** | *25 July 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: I love that it is very easy to find your way around\! Coming from an older system to this one was a piece of cake, we were able to make the adjustment without any issues. > > **Cons**: That messaging is now being charged for. We had switched to the system when messaging was free, and now we are having to add credits for messages sent. > > Shepherd has been great\! We are a smaller clinic switching over from a very old system, so all the extras from Shepherd are amazing\! The automatic appointment reminders to scheduling appointments as easy as a 1,2,3 is great\! Having access to speak with someone at the touch of a button when we have a question about the system is great as well\! We would highly recommend Shepherd to any facility that is looking to make a switch. ----- ### "Heartland Animal Review" — 4.0/5 > **Brittany** | *25 July 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The SOAPS are easy to use and so is scheduling. Especially with the new reschedule ipdate\! We love the texting - bummer that it costs now but not a deal breaker. Value for Money > > **Cons**: Patient Charts (not the SOAPS, they are good). In our legacy PIMS we had a "line item history we could print for quick access, but in the INVOICE LINE ITEMS tab on Shepherd - you cant print them. > > So far positive. We didn't like the interruptions of course, but we learned how to manage them effectively. Customer service is AWESOME, just wish we could also call. ----- ### "Easy to use and gorgeous interface" — 5.0/5 > **Katie** | *25 July 2025* | Veterinary | Recommendation rating: 2.0/10 > > **Pros**: It’s pretty, intuitive and I don’t need to struggle to figure something out. It’s basic but not bare bones, which is exactly what I need for my specialty practice. I LOVE having word processing features and drag/drop photos or documents just makes sense. I’ve used a lot of different medical records systems and know what I need and don’t want or need. > > **Cons**: Wish that you didn’t have to open a whole soap when seeing back for certain things/procedures when they aren’t getting a full exam again. > > Super easy, intuitive and no drama\! It’s nice to give discharges without the whole SOAP to clients and easily give handouts/documents in one place. ----- ### "Shepherd Review" — 5.0/5 > **Maria** | *24 July 2025* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: Shepherd is listening. There were issues with it when we started, and they most have been addressed. > > **Cons**: It started out without expiration dates and lot numbers. This was fixed and it is working so well for us. > > Overall is that they actually listen, the CSR staff is just a question away. I am a remote manager and the online function is so helpful for training and keeping up to date on what is happening in the hospital. ----- ### "Great software that is constantly listening and improving" — 4.0/5 > **Dr. Ginger** | *26 August 2025* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: I love the look of Shepherd, they also have great customer support. I have been with them for 2 years and love how they are continuing to grow. The constant improvements and integrations are great. > > **Cons**: Inventory Management is difficult but hopefully will improve soon. Providing more specific and detailed information on how to efficiently use Shepherd would be beneficial, ie how to videos. > > I truly love Shepherd, they continue to grow and improve, making my days easier. As with anything, there are always places to improve and Shepherd listens and constantly strives to hwlp create a better work balance. They allow me to work smarter, not harder\!\!\! ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.za.com/software/2033055/shepherd?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2033055/shepherd) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data