ThinkReservations

Cloud-based hospitality property & booking management system

4,9 /5 (99 reviews) Write a Review!

ThinkReservations Overview

What is ThinkReservations?

ThinkReservations is a cloud-based property management software designed to help businesses in the hospitality industry handle bookings, automatically adjust rates in real-time according to occupancy, and synchronize data with various online travel agencies and channels such as TripAdvisor, Expedia, Booking.com, and more.

Property owners can use the application’s custom booking engine to manage reservations and generate upselling opportunities by offering curated items, packages, or services to clients. It lets marketers offer discounts at custom rates and define various cancellation policies. With the calendar tool, supervisors can view all reservations, sort them using colored indicators, and prepare quotes for guests. Administrators can set up user accounts for employees with name, email address, and contact information and grant permissions accordingly.

ThinkReservations offers integration with various third-party applications including CartStack, TripTease, Google Analytics, Aloha, and Heartland. Managers can create new tasks specific to reservations, assign them to staff members, and track pending ones. It offers a host of other features such as remote access, payment reconciliation, data export, forecasting, automated emails, yield management, waitlist creation, text messaging, and more.

ThinkReservations Overview

Pricing

Starting from
US$50,00/month

Pricing options

Free Trial
Subscription
Value for money

ThinkReservations pricing starts at $50 per month (for $10 per room) and scales with number of rooms.


ThinkReservations Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

ThinkReservations reservation calendar
ThinkReservations booking
ThinkReservations confirmation
ThinkReservations screenshot: ThinkReservations reservation calendar ThinkReservations screenshot: ThinkReservations booking ThinkReservations screenshot: ThinkReservations confirmation

ThinkReservations Reviews

ThinkReservations Reviews

Overall rating
4,9
/
5
Excellent
94

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,8
Ease of Use
4,8
Customer Support
4,9
100% recommended this app
Marty E.

Think has supported 40% increase in business

We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective


Mary jo B.

Work Smarter... not harder

Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google.


Madison C.

ThinkReservations


Patricia H.

Easy to Use and Awesome Support

Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.


Amy K.

Three's a charm

This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best.


Marty E.
Industry: Hospitality
Company size: 2-10 Employees

Think has supported 40% increase in business

Used Daily for 1+ year
Reviewed on 2019/05/10
Review Source: Capterra

We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective

Pros

1. Easy to convert - stood up Think 10 days after closing on buying our B&B
2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice
3. Easy conversion - we brought over past customer data and set up quickly - great support
4. Responsive and effective support
5. Reasonable pricing

Cons

nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great

Response from ThinkReservations

Hi Marty,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your transition to ThinkReservations was so quick and easy and that you've increased business 40% since making the upgrade to ThinkReservations. That's amazing!

Thank you for trusting ThinkReservations to play such an important role in your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mary jo B.
Industry: Hospitality
Company size: 11-50 Employees

Work Smarter... not harder

Used Daily for 2+ years
Reviewed on 2020/01/08
Review Source: Capterra

Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google.

Pros

I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful.

Cons

My one request would be a notation for repeat guests on the home screen calendar.

Response from ThinkReservations

Hi Mary Jo,

Thank you so much for taking the time to share your experience with ThinkReservations! It means so much to us that you've found ThinkReservations helps you work smarter and not harder.

We very much appreciate that you place your trust in our team with such an important role in your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Madison C.
Industry: Education Management
Company size: 2-10 Employees

ThinkReservations

Used Other for 1-5 months
Reviewed on 2019/02/13
Review Source: Capterra

Pros

The software has demos that are helpful for understanding the program. It has great integration's with various booking websites

Cons

Depending on how much you are planning to spend, it can be a little pricey.

Response from ThinkReservations

Hi Madison,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that you've found our educational training videos and channel manager integrations beneficial to your business.

Thank you for trusting ThinkReservations to play such an important role in your business!

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Patricia H.
Industry: Hospitality
Company size: Self Employed

Easy to Use and Awesome Support

Used Daily for 2+ years
Reviewed on 2019/08/17
Review Source: Capterra

Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.

Pros

I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue.

Cons

Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amy K.
Industry: Hospitality
Company size: 2-10 Employees

Three's a charm

Used Daily for 6-12 months
Reviewed on 2019/08/12
Review Source: Capterra

This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best.

Pros

ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)!

Cons

If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 99 user ratings
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ThinkReservations Pricing

ThinkReservations Pricing

Starting from
US$50,00/month
Free Trial
Subscription
Value for money

ThinkReservations pricing starts at $50 per month (for $10 per room) and scales with number of rooms.

ThinkReservations pricing starts at $50 per month (for $10 per room) and scales with number of rooms.

Value for Money
4,9/5
Based on 99 user ratings
Compare value for money rating with alternatives
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ThinkReservations Features

ThinkReservations Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,8/5
Based on 99 user ratings
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Categories

Additional information for ThinkReservations

Additional information for ThinkReservations

Key features of ThinkReservations

  • Promotions Management
  • Reservations Management

ThinkReservations FAQs

ThinkReservations FAQs

Below are some frequently asked questions for ThinkReservations.

Q. What type of pricing plans does ThinkReservations offer?

ThinkReservations offers the following pricing plans:

Starting from: US$50,00/month

Pricing model: Subscription

Free Trial: Not Available

ThinkReservations pricing starts at $50 per month (for $10 per room) and scales with number of rooms.

Q. What are the main features of ThinkReservations?

ThinkReservations offers the following features:

  • Promotions Management
  • Reservations Management

Q. Who are the typical users of ThinkReservations?

ThinkReservations has the following typical customers:

Small Business, Mid Size Business

Q. What languages does ThinkReservations support?

ThinkReservations supports the following languages:

English

Q. What type of pricing plans does ThinkReservations offer?

ThinkReservations has the following pricing plans:

Subscription

Q. Does ThinkReservations support mobile devices?

We do not have any information about what devices ThinkReservations supports

Q. What other apps does ThinkReservations integrate with?

ThinkReservations integrates with the following applications:

CartStack, Google Analytics, Maitre'D, NCR Aloha

Q. What level of support does ThinkReservations offer?

ThinkReservations offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials