ThinkReservations

Cloud-based hospitality property & booking management system

About ThinkReservations

ThinkReservations is a cloud-based property management software designed to help businesses in the hospitality industry handle bookings, automatically adjust rates in real-time according to occupancy, and synchronize data with various online travel agencies and channels such as TripAdvisor, Expedia, Booking.com, and more.

Property owners can use the application’s custom booking engine to manage reservations and generate upselling opportunities by offering curated items, packages, or services to clients. It lets marketers offer discounts at custom rates and define various cancellation policies. With the calendar tool, supervisors can view all reservations, sort them using colored indicators, and prepare quotes for guests. Administrators can set up user accounts for employees with name, email address, and contact information and grant permissions accordingly.

ThinkReservations offers integration with various third-party applications including CartStack, TripTease, Google Analytics, Aloha, and Heartland. Managers can create new tasks specific to reservations, assign them to staff members, and track pending ones. It offers a host of other features such as remote access, payment reconciliation, data export, forecasting, automated emails, yield management, waitlist creation, text messaging, and more.

Pricing starting from:

US$50,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ThinkReservations

Devices

Business size

S M L

Markets

Canada, Mexico, United States

Supported Languages

English

Pricing starting from:

US$50,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ThinkReservations

Images

ThinkReservations Software - The mobile-responsive online booking engine is designed to increase conversions. Customized to match your brand and website, your guests will find making their reservation as stress-free as their stay.
ThinkReservations Software - Show off your beautiful property with large swipe-able photos, detailed descriptions, and a list of amenities. Guests can quickly see which option will be best for their stay. You can even offer a variety of packages and specials to choose from.
ThinkReservations Software - When your reservation calendar gives you quick access to what you need, it’s easy to see how you and your staff will find more time in the day to focus on what matters most. It’s uncluttered, intuitive, + informative.
ThinkReservations Software - Creating reservations and point-of-sale bills is a breeze with visibility to everything you need and nothing you don’t. Collect all the important guest details, customize with packages and upsells, collect payment, track tasks, and see the audit trail.
ThinkReservations Software - Providing guests additional items + services helps enhance their trip with a click of a button, while bringing in more revenue for your business. It’s simple to offer a variety of options customized to fit your business.
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ThinkReservations video
ThinkReservations Software - The mobile-responsive online booking engine is designed to increase conversions. Customized to match your brand and website, your guests will find making their reservation as stress-free as their stay. ThinkReservations Software - Show off your beautiful property with large swipe-able photos, detailed descriptions, and a list of amenities. Guests can quickly see which option will be best for their stay. You can even offer a variety of packages and specials to choose from. ThinkReservations Software - When your reservation calendar gives you quick access to what you need, it’s easy to see how you and your staff will find more time in the day to focus on what matters most. It’s uncluttered, intuitive, + informative. ThinkReservations Software - Creating reservations and point-of-sale bills is a breeze with visibility to everything you need and nothing you don’t. Collect all the important guest details, customize with packages and upsells, collect payment, track tasks, and see the audit trail. ThinkReservations Software - Providing guests additional items + services helps enhance their trip with a click of a button, while bringing in more revenue for your business. It’s simple to offer a variety of options customized to fit your business.

Features

Total features of ThinkReservations: 52

  • Access Controls/Permissions
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Channel Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Email Templates
  • Event Scheduling
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Room Booking
  • Single Property
  • Spa/Activity Management
  • Task Management
  • Third Party Booking
  • Third Party Integrations
  • User Management
  • Website Integration

Alternatives

ResNexus

4,7
#1 Alternative to ThinkReservations
ResNexus is a property management solution that helps businesses streamline processes related to room booking, email...

rezStream

4,6
#2 Alternative to ThinkReservations
rezStream is a cloud-based hotel property management software that offers users an intuitive solution to help them...

eviivo

3,8
#3 Alternative to ThinkReservations
eviivo is a booking & channel management system which enables small hospitality & tourism businesses to manage property...

innRoad

4,5
#4 Alternative to ThinkReservations
innRoad is a cloud-based property management system that supports independent hotels with anywhere access to reservation...

Reviews

Overall rating

5,0 /5
(103)
Value for Money
4,9/5
Features
4,8/5
Ease of Use
4,8/5
Customer Support
4,9/5

Already have ThinkReservations?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 103
Marty E.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Think has supported 40% increase in business

Reviewed on 2019/05/10

We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to...

We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective

Pros

1. Easy to convert - stood up Think 10 days after closing on buying our B&B
2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice
3. Easy conversion - we brought over past customer data and set up quickly - great support
4. Responsive and effective support
5. Reasonable pricing

Cons

nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great

Alternatives Considered

ResNexus

Reasons for Switching to ThinkReservations

Clean interface Intuitive use Competitive pricinng

Response from ThinkReservations

Hi Marty,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your transition to ThinkReservations was so quick and easy and that you've increased business 40% since making the upgrade to ThinkReservations. That's amazing!

Thank you for trusting ThinkReservations to play such an important role in your business!

Mary jo B.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Work Smarter... not harder

Reviewed on 2020/01/08

Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24...

Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google.

Pros

I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful.

Cons

My one request would be a notation for repeat guests on the home screen calendar.

Response from ThinkReservations

Hi Mary Jo,

Thank you so much for taking the time to share your experience with ThinkReservations! It means so much to us that you've found ThinkReservations helps you work smarter and not harder.

We very much appreciate that you place your trust in our team with such an important role in your business!

Madison C.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

ThinkReservations

Reviewed on 2019/02/13

Pros

The software has demos that are helpful for understanding the program. It has great integration's with various booking websites

Cons

Depending on how much you are planning to spend, it can be a little pricey.

Response from ThinkReservations

Hi Madison,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that you've found our educational training videos and channel manager integrations beneficial to your business.

Thank you for trusting ThinkReservations to play such an important role in your business!

Patricia H.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use and Awesome Support

Reviewed on 2019/08/17

Think will run webinars on how to use their software, but also more importantly on how this can...

Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.

Pros

I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue.

Cons

Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear.

Alternatives Considered

ReservationKey and ResNexus

Reasons for Switching to ThinkReservations

I felt that the owners were very customer focused, technologically savvy, and their backgrounds regarding the front end (ease of customer use) and their back end (ease of use for the owner) was a big selling point. Also their desire to improve their product as needs are identified.
Amy K.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Three's a charm

Reviewed on 2019/08/12

This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservat...

This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best.

Pros

ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)!

Cons

If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon!

Alternatives Considered

Book It Now

Reasons for Choosing ThinkReservations

It was too expensive and had a bunch of useless options for a 5 room bed and breakfast but would have been fabulous for something with over 20 rooms.

Switched From

ResNexus

Reasons for Switching to ThinkReservations

They are new and small and are still working on their platform. The ladies working there are personable and great but the program needs more time. It's a great software if you don't mind growing with them and being a beta-tester.
Showing 5 reviews of 103 Read all reviews

ThinkReservations FAQs

Below are some frequently asked questions for ThinkReservations.

ThinkReservations offers the following pricing plans:

  • Starting from: US$50,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

ThinkReservations is priced at $10 per room/unit per month, with a minimum of $50 per month. More details on our pricing can be found here: https://thinkreservations.com/pricing

ThinkReservations has the following typical customers:

2-10, 11-50, 51-200, 201-500

ThinkReservations supports the following languages:

English

ThinkReservations supports the following devices:

ThinkReservations integrates with the following applications:

Authorize.Net, Braintree, CartStack, Digital Dining, Google Analytics, Heartland Payment Processing, Maitre'D, NCR Aloha, Stripe, Triptease, TrustYou, Whistle Messaging

ThinkReservations offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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