--- description: Learn how improveit 360 can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: improveit 360 Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [improveit 360](/software/2034659/improveit-360) # improveit 360 Canonical: https://www.getapp.za.com/software/2034659/improveit-360 Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2034659/improveit-360?page=2) > improveit 360 is cloud-based enterprise CRM (customer relationship management) platform that enables home improvement and remodeling businesses to manage leads, sales, marketing, human resources, and projects. > > Verdict: Rated **3.7/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 19 Reviews | | Ease of Use | 3.3/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: improveit 360 - **Location**: Columbus, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$125,00 - **Pricing model**: Per Feature - **Pricing Details**: Please contact improveit directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2D/3D Designing - Accounting Integration - Alerts/Notifications - Bid Management - Billing & Invoicing - Budget Tracking - CRM - Calendar Management - Contract/License Management - Contractor Management - Cost Estimating - Customer Management - Customizable Reports - Dispatch Management - Document Management - Document Storage - Drag & Drop - Email Marketing - Employee Management - Financial Management ## Integrations (13 total) - 800response - Docusign - DontGo - Five9 - HubSpot CRM - Listen360 - PaySimple - Podium - QuickBooks Online - ReminderCall.com - RingCX - SalesRabbit - Salesforce Sales Cloud ## Support Options - Phone Support - 24/7 (Live rep) ## Category - [Field Service Management Software](https://www.getapp.za.com/directory/255/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.getapp.za.com/directory/255/field-service-management/software) - [Construction Project Management Software](https://www.getapp.za.com/directory/28/construction-management/software) - [Business Management Software](https://www.getapp.za.com/directory/581/business-management/software) - [Home Building Software](https://www.getapp.za.com/directory/757/home-builder/software) - [Contractor Software](https://www.getapp.za.com/directory/1011/contractor-management/software) ## Alternatives 1. [Jobber](https://www.getapp.za.com/software/90723/jobber) — 4.6/5 (1420 reviews) 2. [Buildertrend](https://www.getapp.za.com/software/90403/buildertrend) — 4.5/5 (2483 reviews) 3. [Acumatica Cloud ERP](https://www.getapp.za.com/software/44/acumatica-cloud-erp) — 4.4/5 (243 reviews) 4. [Simpro](https://www.getapp.za.com/software/91468/simpro-enterprise) — 4.0/5 (145 reviews) 5. [Leap](https://www.getapp.za.com/software/111071/jobprogress) — 4.3/5 (385 reviews) ## Reviews ### "Major Southeast Home Improvement Company" — 4.0/5 > **Brian** | *28 May 2021* | Construction | Recommendation rating: 7.0/10 > > **Pros**: The fact that it was designed for contractors in the home improvement industry and has taken many of the factors that are critical to our business into account when designing it makes it very robust and able to work well. > > **Cons**: It is overbuilt and doesn't allow the average user to really understand what is going on. The software requires someone with the knowledge of the business from start to finish as well as someone who has a knowledge of the technology driving it. Essentially it puts the GM or Owner in a position to drive and manage the CRM which is really inefficient. > > The support team is wonderful. They are prompt and most of the time can get problems or challenges resolved in a very short timeframe. ----- ### "A must have for the home improvement company, i360 organizes every aspect of your business." — 5.0/5 > **GREGORY** | *07 April 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Everyone has heard of Salesforce, as it is the biggest CRM in the arena and still growing. Improveit 360 is built on Salesforce so it has all the powerful features that come with, and much much more. They really thought of everything when designing the product for the residential home improvement space. If for some reason you don't have a feature or field that you require, you simply create it with the highly customizable tools of Salesforce. Our company couldn't survive without it\! > > **Cons**: There is a learning curve you need to wrestle with before you really understand how the entire structure of the data works. If you aren't used to object-based data and relational data you might have a hard time getting the hang of the importance of how the topology was designed. Fortunately there are massive sections of help documentation and more Youtube videos than you can ever watch on the subject. ----- ### "Simple Implementation Gone Wrong" — 2.0/5 > **jason** | *28 October 2019* | Construction | Recommendation rating: 2.0/10 > > **Pros**: In theory, the system should allow one to grow their business. Many easy tie ins to 3rd party software solutions and features. System is based on Safeforce. It should have been an easy transition coming from another cloud based CRM (now a sister company of I360). > > **Cons**: It never worked for us. We had a simple conversion using CSV data that went sideways. After 4 months of building the system, customizing our features and documents and 2 weeks of double entry in our office (and reverting to paper\!) the conversion didn't work and a good chunk of our data couldn't make it over to ImproveIt. I also do not like their billing structure of paying per user, even if the user is just an asset that will never access the system. They've also changed to now bill at $125/hr customization and customer service, things that were previously included with the packages. > > Coming from another cloud-based CRM, it was supposed to be an easy transition, however, we could only move one email and two phone numbers per contact and lost the tags for the phone number (Home, office, cell, husband's cell, etc). The delays mounted and I had to pay my monthly fees while we waited on implementation. When they finally said "we can't do this" I was deep in the hole. My sales rep and his manager left the company and the relationship just fell apart as no one took ownership of my problem. After several years, I was able to be made whole for the money we committed to the implementation. We have plenty of colleagues that use the I360 platform and have had great results. There is a new sales team in place at I360 and I've been told they've fixed their conversion issues. Because they eventually did the right thing, I would consider trying it again but I've learned a lot from this experience. ----- ### "Solid CRM with Salesforce Platform" — 4.5/5 > **Andre** | *29 July 2015* | Design | Recommendation rating: 9.0/10 > > **Pros**: I like the level of detail in reporting options, sources, etc ; very comprehensive coverage of the data storage needs for customer resource management in the industry. However, the best thing about 360 by far is the people. They are active in customer feedback for continuing to improve, you can get a hold of them on the phone easily, and when you need help the person you speak with really seems to care about helping you and has a positive attitude. > > **Cons**: The mobile app has bugs that need to be worked out and features/functionality that need to be added. For instance, if you go into "Schedule" then select an "Appointment", then pull up the "Phone Number" to make a call while on the road. Then when you go back to your app (after making the call), the app will go back to the "Appointment" screen, but locks up if you try to go back to the "Appointment" screen. Another scenario - if you go into "Schedule", then go forward or backward "Next Seven Days" or "Previous Seven Days", then select an "Appointment" but don't go any further than that...then when you go back to "Schedule", it loses track of where you were last in "Schedule" and brings you back to the current week. Not major issues, just little bugs that need addressing. On the functionality comment, it would be nice if adding appointments, prospects, etc were possible on the app without having to go to the full site on a mobile device. ----- ### "Great front end but lacking in the backend" — 4.0/5 > **Joseph** | *29 October 2020* | Construction | Recommendation rating: 5.0/10 > > **Pros**: The calendar, scheduling, rehash functionality were terrific > > **Cons**: You could not write off charges for financing fees. If we had a 10k sale and a 5.5% dealer fee, we would have to change the total sale amount which causes a host of issues. > > The customer service started out world class and completely went the other direction as they grew. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2034659/improveit-360?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2034659/improveit-360) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data