Better Agency

About Better Agency
Better Agency is a web-based insurance CRM software designed to help P/C agents manage service requests, follow up with prospects, and communicate with claimants for renewals. It lets users automate campaigns via emails, texts, and notifications that are sent to clients, prospects, and other team members.
Key features of Better Agency include contact management, email marketing, interaction tracking, document storage, forecasting, referral tracking, segmentation, and sales pipeline management. The system allows insurance agents to drag-and-drop prospects across various stages of the pipeline and streamline lead management processes. The contact record functionality enables teams to log all texts, emails, and recorded calls with clients and prospects, helping keep track of every interaction from a unified platform.
Better Agency's dashboard assists managers with monitoring sources of leads and gaining insights into the number of leads per producer and how much commission has been generated by the agency. Direct integration with Zapier enables users to customize the solution by connecting with various tools according to individual requirements.
Key benefits of Better Agency
• Done-For-You Automation Campaigns
• Done-For-You Google Review Campaigns
• Done-For-You Cross-Selling Campaigns
• Done-For-You Renewal Campaigns
• Done-For-You Claims Campaigns
• Fully Automated Sales, Service, Renewal Pipelines
• Native Texting and Email Sync
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- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Better CRM with 'Better Agency'
Reviewed on 2022/05/21
It has all the feature and tools that I need to manage our CRM needs and they do it in smoother...
It has all the feature and tools that I need to manage our CRM needs and they do it in smoother way. I really please with the experience.
Pros
This program was simple to implement in our organization and was very user-friendly. The crew had an elementary time adapting to it, and the benefits were seen right away. It has rapidly evolved into one of the most valuable resources available to our organization. From where we were, we can now improve the experience that we provide for our customers by light-years. This is genuinely special software, and the training for the team is practically nonexistent since it is so intuitively designed.
Cons
When they first began providing it, I wasted no time signing up for it. There were just a few instances of growing pains, which is anticipated from a firm that is expanding as rapidly as they are. However, I also view this as a plus because they are fast to respond to feedback and improve the features based on people's actual experiences.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer!
Reviewed on 2020/10/16
It has allowed my agency to be more efficient in our daily processes for sales and service, which...
It has allowed my agency to be more efficient in our daily processes for sales and service, which made it possible to scale back on the number of systems we our using. Our team is much more productive and happier since Better Agency has simplified a lot of workflows.
Pros
Better Agency has allowed my insurance agency to provide a better experience for new and existing clients. This has lead to an increase in new businesses sales and retention, which means more revenue.
Cons
Like any new company there are things that need to be worked through as the user base grows, but they are open to any and all feedback.
Alternatives Considered
KeapReasons for Choosing Better Agency
Better Agency was simple to use and set up, everything is already in to use. Other systems are complicated and require hiring a vendor to set everything up which could costs thousands of dollars before the product is even used.Switched From
ActiveCampaignReasons for Switching to Better Agency
Too complicated of a process to get set up and very expensive.- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A "solution" filled with empty and broken promises
Reviewed on 2022/08/31
My overall experience with Better Agency was extraordinarily sub-par. First and foremost, the...
My overall experience with Better Agency was extraordinarily sub-par. First and foremost, the customer service or, should I say, the lack there of, is terrible. Better Agency does business by driving sales and sales only. The person who sold me the product handed me off to the “on-boarding team” in which case they trained me on their systems. Once you complete your training, you’re on your own with the exception of a chat that’s located on the bottom right of the screen at all times. If you want to speak to someone, you have to, instead, set up a meeting in zoom 1-2 days in advanced to get your problem solved. When, and if, something goes wrong, you’ll have ZERO support because the people at this company DO NOT answer the phone. And the chat, you can say, does not work because whoever is on the other end of that chat has absolutely no knowledge of simple things. Long story short, I wanted to see if they had 2 factor authentication for logging in to the platform and I asked the chat service. When advised what I wanted, the person asked me to take a screen shot of what I meant in which I simply informed the person to google 2 factor authentication. I was appalled that the person did not know what this was in 2022 as society has been using this for at least 10 years on almost any website you’re required to log into. I ended the chat out of frustration and later got a transcript of the person advising me to search for a 3rd party for 2 factor login. You'll regret purchasing.
Pros
My experience with Better Agency was mostly negative. However, this was not necessarily because of how the software performed but rather the lack of sufficient customer service and, further, their lack of knowledge of their own product. Focusing on the software itself, it seemed to work pretty well. I thought the contact lists and individual profiles showed all the information you needed including policy numbers, types, vehicles(if applicable), and more. It made it very easy to look at any given client. The best thing about the software was probably their "pipeline". They had multiple boxes for organization for many stages during a sale, cross selling existing customers, renewals, customer service , and more. Their email campaigns also looked very good as you could customize so many different parameters for prospects and existing customers. You could even program it to send customers birthday cards automatically. Unfortunately, I never had success with it as every single email I sent would go to spam when sent through their system. More on that below.
Cons
I did very extensive research on the right AMS to fit my company and eventually purchased Better Agency. I had high hopes as everything they showed me looked really great. The worst part about this company is the extreme lack of customer service as well as knowledge of their own products. Further, as my title states, it was "a solution with empty and broken promises". When I made the purchase, I made it contingent upon gaining access to the commissions beta which I was shown during my sales call. The person I spoke with advised me that I could gain access to the beta upon purchase. I didn't need it to do anything fancy; simply download the premiums from IVANS and calculate the commission for my agents. Yes, I understand it was beta but, even after my purchase, I was never given access to such beta to even test it out. About the emails, the staff does not have very extensive knowledge about their own product. I would describe them as understanding everything on the surface but little to nothing about the back-end. One example was how the email campaigns work. The way their system is designed, it connects to your email through, what I think, is an API. They had no idea how it connected. In my case, I use Gsuite for my email and eventually connected it. Before I even purchased, I asked how the system/server sent out emails so I could understand how it worked and plan accordingly. They could not answer this and never did. Quickly, I found out all my emails went to spam.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must have for the modern insurance agency
Reviewed on 2020/10/16
I recomend this to any agency owner that is serious about taking there agency to the next level. ...
I recomend this to any agency owner that is serious about taking there agency to the next level. The current features are second to none. Our agency has had a wonderful experience implementing into our processes for both sales and service. It has allowed us to really build out a scaleable process to grow with.
Pros
This product was easy to use and integrate into our agency. The results were immediate, and the team took to it very quickly. It has become one of the most important tools in our agency. We can enrich our client's experience light-years from where we were.
Cons
I jumped on it when they first started offering it. There was minimal growing pains, but that would be expected from a company growing as they are. But I also see it as a positive as they are quick to respond and enhance the features based of real user experiences.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you aren’t on Better Agency you have left $1000s on the table
Reviewed on 2020/10/16
I am on Day 6 of my free trial period with Better Agency. We have closed a 70k commercial risk and...
I am on Day 6 of my free trial period with Better Agency. We have closed a 70k commercial risk and a 12000 life policy on top of numerous personal lines policies due to its cross sell campaigns. You can do the quick math to tell yourself if that was worth the monthly subscription but for me if you aren’t using this for cross sells and follow ups your team is leaving thousands on the table and it’s proven because I left thousands on the table too. This is truly impressive software and there is almost 0 learning curve for the team because it’s so user friendly
Pros
Ease of use
Quickly implemented
Open API for future integrations
Customer support team is on top of everything
The best thing since sliced bread
Cons
Some of the functionality has bugs from time to time
Love to have it download carrier downloads to be more of a complete AMS
Better Agency FAQs
Below are some frequently asked questions for Better Agency.Q. What type of pricing plans does Better Agency offer?
Better Agency offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Better Agency offers a 14-day trial at $1 for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Starter: $299/month for 1-3 users Growing: $399/month for 4-6 users Powerhouse: $549/month for 7-10 users Contact Better Agency directly for pricing information on more than 10 users.
Q. Who are the typical users of Better Agency?
Better Agency has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Better Agency support?
Better Agency supports the following languages:
English
Q. Does Better Agency support mobile devices?
Better Agency supports the following devices:
Q. What other apps does Better Agency integrate with?
Better Agency integrates with the following applications:
Meta for Business, NowCerts, Twilio, Zapier
Q. What level of support does Better Agency offer?
Better Agency offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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