wolkvox
About wolkvox
wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on the market.
With wolkvox you are offering employees and customers a platform to connect and manage voice, chat, SMS, email, social media and more channels from one place to design amazing AI-powered experiences.
We develop Contact Center, CRM, Low Code and VoC solutions with AI at the most competitive prices in the industry.
Key benefits of wolkvox
- High Reliability
- The fastest implementation in the market
- 360° vision of the customer
- Information security
- Low Code
- Constant innovation
- Easy in, easy out
- Variable cost without investment
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Wolkvox CC
Reviewed on 2023/07/05
Great experience
Great experience
Pros
Ease of use and low code applications. Easy integration with other business applications.
Cons
Don´t count with an app to be use on the mobile
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excelente herramienta de contact center
Reviewed on 2023/03/21
It is a great experience. I have seen other applications and I consider this the best in cost-benef...
It is a great experience. I have seen other applications and I consider this the best in cost-benefit
Pros
Very easy to deploy in all my operationsHave a lot of capabilities and tools
Cons
Customer support, sometimes ticket solving takes long time
Alternatives Considered
Genesys Cloud CXReasons for Switching to wolkvox
higher costs
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Practical and Functional Tool
Reviewed on 2023/03/03
the cost is one of the best on the market, it contains functionalities that allow contact through...
the cost is one of the best on the market, it contains functionalities that allow contact through multiple channels, the implementation is practical and agile
Pros
It is easy to implement that allows connectivity with multiple contact channels, it is easy to operate and adapts to today's needs.
Cons
contains everything we need to operate transactions with the users of our clients, the user experience is practical and allows integration with other tools
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very advanced Contact Center Solution
Reviewed on 2023/03/01
Pros
Very intuitive, very advance features, the multichannel predictive dialer, the diagram studio to program all routings, the agent scripting, the Auto quality assurance with AI is amazing and many more features that kames the operation effective and efficient.
Cons
Maybe Wolkvox CRM need a little bit more work on to migrate customers from other CRM but I undertsand they are working on it.
- Industry: Design
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Metrics Control
Reviewed on 2023/03/02
I find Wolkvox to be an incredible tool for managing metrics and tracking the operation.
I find Wolkvox to be an incredible tool for managing metrics and tracking the operation.
Pros
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Cons
I don't like having to register the IP every time I work from a different location.
wolkvox FAQs
Below are some frequently asked questions for wolkvox.Q. What type of pricing plans does wolkvox offer?
wolkvox offers the following pricing plans:
- Starting from: US$54.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Contact us for pricing details.
Q. Who are the typical users of wolkvox?
wolkvox has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does wolkvox support?
wolkvox supports the following languages:
English, Spanish
Q. Does wolkvox support mobile devices?
wolkvox supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does wolkvox integrate with?
wolkvox integrates with the following applications:
Asterisk, Dialogflow, Mailgun, Microsoft Power BI
Q. What level of support does wolkvox offer?
wolkvox offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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