About wolkvox

wolkvox is the most innovative, reliable, easy to use and fast to deploy all-in-one cloud contact center solution on the market.

With wolkvox you are offering employees and customers a platform to connect and manage voice, chat, SMS, email, social media and more channels from one place to design amazing AI-powered experiences.

We develop Contact Center, CRM, Low Code and VoC solutions with AI at the most competitive prices in the industry.


Key benefits of wolkvox

- High Reliability
- The fastest implementation in the market
- 360° vision of the customer
- Information security
- Low Code
- Constant innovation
- Easy in, easy out
- Variable cost without investment


Images

wolkvox Software - Our platform puts at your disposal dozens of technological solutions to design the best Customer Experience (CX) and provides your employees with the necessary tools to make it a reality in any type of business.
wolkvox Software - Design flows for chatbots, voicebots or IVRs and interaction bots that use artificial intelligence to create the best customer experiences, connecting all your service channels from one place.
wolkvox Software - Run your massive campaigns using predictive, progressive, or preview bookmarking. With these you can contact your customers at the right time, increase the productivity of your agents and get the best results.
wolkvox Software - Create automated, natural interactions with a voicebot, using more than 350 default voices or creating a custom one. You can select the language, tone, gender, accent, among other characteristics, according to the identity and needs of your company.
wolkvox Software - Use our Natural Language Processing engines to set up the smartest bots on the market, making your automated interactions more human and providing the best experience to your customers.
wolkvox Software - Understand the voice of the customer using Speech & Text Analytics or running Smart Surveys to learn how their experience was using your services.
wolkvox Software - Manage your relationship with customers from our CRM with omnichannel approach, personalized modules, flexible parameterization, and unique tools for companies in the Collections sector.
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wolkvox video
wolkvox video
wolkvox Software - Our platform puts at your disposal dozens of technological solutions to design the best Customer Experience (CX) and provides your employees with the necessary tools to make it a reality in any type of business.
wolkvox Software - Design flows for chatbots, voicebots or IVRs and interaction bots that use artificial intelligence to create the best customer experiences, connecting all your service channels from one place.
wolkvox Software - Run your massive campaigns using predictive, progressive, or preview bookmarking. With these you can contact your customers at the right time, increase the productivity of your agents and get the best results.
wolkvox Software - Create automated, natural interactions with a voicebot, using more than 350 default voices or creating a custom one. You can select the language, tone, gender, accent, among other characteristics, according to the identity and needs of your company.
wolkvox Software - Use our Natural Language Processing engines to set up the smartest bots on the market, making your automated interactions more human and providing the best experience to your customers.
wolkvox Software - Understand the voice of the customer using Speech & Text Analytics or running Smart Surveys to learn how their experience was using your services.
wolkvox Software - Manage your relationship with customers from our CRM with omnichannel approach, personalized modules, flexible parameterization, and unique tools for companies in the Collections sector.

Not sure about wolkvox? Compare with a popular alternative

wolkvox

4,6 (99)
VS.
Highly reviewed

Starting Price

US$54,00
month
US$299,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

109
37

Integrations

No integrations found
3

Ease of Use

4,7 (99)
4,7 (263)

Value for Money

4,6 (99)
4,5 (263)

Customer Service

4,4 (99)
4,8 (263)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,6 /5
(99)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,4/5

Already have wolkvox?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 99
Alexander
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelente herramienta de contact center

Reviewed on 2023/03/21

It is a great experience. I have seen other applications and I consider this the best in cost-benef...

It is a great experience. I have seen other applications and I consider this the best in cost-benefit

Pros

Very easy to deploy in all my operationsHave a lot of capabilities and tools

Cons

Customer support, sometimes ticket solving takes long time

Alternatives Considered

Genesys Cloud CX

Reasons for Switching to wolkvox

higher costs
Juan David
Juan David
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All u need for a high level Contact Center

Reviewed on 2021/11/11

Very easy to use, deploy and manage, inexpensive if u compare with other vendors

Very easy to use, deploy and manage, inexpensive if u compare with other vendors

Pros

Wolkvox have all modules u can need in a high level contact center operation

Cons

Its not a worlwide company, but ther are in the correct road

Alternatives Considered

Avaya UCaaS and Genesys Cloud CX

Reasons for Choosing wolkvox

price, support, facility

Switched From

Xperience

Reasons for Switching to wolkvox

price, support, facility
David
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very advanced Contact Center Solution

Reviewed on 2023/03/01

Pros

Very intuitive, very advance features, the multichannel predictive dialer, the diagram studio to program all routings, the agent scripting, the Auto quality assurance with AI is amazing and many more features that kames the operation effective and efficient.

Cons

Maybe Wolkvox CRM need a little bit more work on to migrate customers from other CRM but I undertsand they are working on it.

Andres Felipe
Andres Felipe
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practical and Functional Tool

Reviewed on 2023/03/03

the cost is one of the best on the market, it contains functionalities that allow contact through...

the cost is one of the best on the market, it contains functionalities that allow contact through multiple channels, the implementation is practical and agile

Pros

It is easy to implement that allows connectivity with multiple contact channels, it is easy to operate and adapts to today's needs.

Cons

contains everything we need to operate transactions with the users of our clients, the user experience is practical and allows integration with other tools

Juan
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

feed back coopyas

Reviewed on 2021/07/10

Pros

the facilities that present on the moment to install

Cons

the possibility to maintain an schedule for the predictive calls

Alternatives Considered

uContact

Reasons for Choosing wolkvox

because they dont have cloud services

Switched From

uContact

Reasons for Switching to wolkvox

customer support
Showing 5 reviews of 99 Read all reviews

wolkvox FAQs

Below are some frequently asked questions for wolkvox.

wolkvox offers the following pricing plans:

  • Starting from: US$54,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Contact us for pricing details.

wolkvox has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

wolkvox supports the following languages:

English, Spanish

wolkvox supports the following devices:

Android (Mobile), iPhone (Mobile)

We do not have any information about what integrations wolkvox has

wolkvox offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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