About VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Users can redirect incoming calls to required phone numbers, create callback entries, and manage high volume call queues by playing voice prompts, advertisements, or custom messages for on-hold callers. Managers can organize audio conference calls from local or toll-free DID numbers and monitor call activities in real-time via the dashboard. VoIP.ms lets businesses prepare numeric extensions for callers and set up sequences for scenarios such as recordings, SMS, and DTMF.

Administrators can use secure portals to customize phone systems, view call history, check current account balances, and select locations for outbound calling. It provides email notifications in the event of password changes, emergency calls, API configuration changes, or balance threshold modifications. VoIP.ms also enables customer service agents to add a prefix to caller IDs to determine the origin of incoming calls, block or personalize IDs for outgoing calls, and send/receive media files or text messages.


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VoIP.ms Software - VoIP.ms account settings
VoIP.ms Software - VoIP.ms call forwarding
VoIP.ms Software - VoIP.ms calling queues
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VoIP.ms Software - VoIP.ms account settings
VoIP.ms Software - VoIP.ms call forwarding
VoIP.ms Software - VoIP.ms calling queues

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VoIP.ms

4,8 (690)
VS.

Starting Price

US$0,85
month
US$24,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

41
94

Integrations

No integrations found
13

Ease of Use

4,5 (690)
4,0 (271)

Value for Money

4,8 (690)
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Customer Service

4,8 (690)
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Reviews

Overall rating

4,8 /5
(690)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,5/5
Customer Support
4,8/5

Already have VoIP.ms?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 690
Andrei
Andrei
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very good and customizable VoIP service

Reviewed on 2020/04/28

Very good overall experience. Responsive customer support. They keep improving the system and...

Very good overall experience. Responsive customer support. They keep improving the system and adding new features on a regular basis. The outages are rare and far between and until now there was no full outage, just regional or local ones.

Pros

VoIP.ms provide the full features you can expect from an entreprise phone system mixed with many features you expect from your mobile carrier.

You can configure extensions, call waiting, trunk lines, hunting lines, call attendants, schedules and also have voice mails delivered to your email, SMSes delivered by email, on their portal or in your VoIP app.

They support wide-band and narrow-band codecs.

Your call setup and voice are encrypted (SRTP and SIP TLS), so you can safely take a phone call from almost anywhere without the need to route your call via a VPN.

Support for porting both mobile and land-lines Canadian DIDs. Points-of-Presence in North America and Europe.

Cons

Firstly I should mention that this provider is best for advanced users, as the setup can quickly become overly complex for regular, non-IT persons.

Once you are all setup, there are couple of limitations that are getting to be quite annoying after using them for a while:

1) no MMS support (not even a notification for either the sender or the receiver that the MMS is not delivered)
2) no support for receing SMS from short numbers (so you will not be able to receive your security confirmation codes unless the sender using full 10-digit DIDs)

Response from VoIP.ms

Hi Andrei, thanks for being a VoIP.ms customer and for your honest review!

Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VOIP.ms

Reviewed on 2020/04/28

General experience has been great. Our telephone spend is less than 10% of what it was with...

General experience has been great. Our telephone spend is less than 10% of what it was with traditional phone service providers.

Pros

If you know what you are doing this offers great value for money. An initial challenge is working out the per minute pricing model for voip services. However, it is invariably way cheaper than any other phone model.

Cons

Definitely this system is NOT for the technically 'faint of heart'. You need to get your hands dirty but once you do, no problem.

Alternatives Considered

Vonage Business Communications

Reasons for Choosing VoIP.ms

Move to voip was the initial driving factor. Initially tried Vonage but this system provided more enhanced features and control.

Reasons for Switching to VoIP.ms

Ease of use and prices.
Nigel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Lost trust

Reviewed on 2023/07/08

Without warning, we were charged 40c a minute for our calls instead of 1c a minute as had been for...

Without warning, we were charged 40c a minute for our calls instead of 1c a minute as had been for many years previously. Furthermore the customer support was terrible, and did not consider it a complaint, merely stating it was someone else's responsbility.So we switched all our calls to another provide that still charges in the 1-2c range.

Pros

We have been using VOIP.MS for well over 10 years. Until recently it was (a) value for money and (b) highly functional.

Cons

Failure to inform us of a forty-fold increase in price.

Response from VoIP.ms

Hello, Nigel,

We want to thank you for your honest feedback, it is essential to us, and we take your concerns seriously. We truly value your loyalty over the years and regret that we fell short of your expectations this time.

We understand your frustration and assure you that our team is working diligently to continue to be the most cost-effective VoIP provider, even though we don't have complete control of rates.

If you have any further comments, please do not hesitate to contact [email protected]. We are committed to providing the best service possible and would welcome the opportunity to regain your trust.

Brendan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service with Ease

Reviewed on 2020/05/05

They have helped many times where there are difficulties. It works great for our office.

They have helped many times where there are difficulties. It works great for our office.

Pros

I love the simplicity of their platform. Its easy to setup and get going right away. They provide guides for those who need them and they also help out where they can for your own platforms.

Cons

I think they could update the backend side a bit more for ease of use but otherwise it works.

Alternatives Considered

Flowroute

Reasons for Choosing VoIP.ms

Their system was complicated and confusing and they did not provide any support in implementation.

Switched From

Flowroute

Reasons for Switching to VoIP.ms

They were not helpful.

Response from VoIP.ms

Hi Brendan, thanks for being a VoIP.ms customer, we appreciate your honest feedback.

Andrew
Overall rating
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saved money and got better service

Reviewed on 2020/04/28

I would never consider using another provider. The VoIP space has a lot of companies that mark up...

I would never consider using another provider. The VoIP space has a lot of companies that mark up the near-zero cost of PSTN connectivity, charging outrageous per-user fees, billing for services you don't care about or use.

VoIP.ms has built an incredible automated platform that is designed to reduce costs without sacrificing availability, and then passes those savings on to their customers.

I've worked with companies that reduced their expense on phone service by a factor of 20 by switching to VoIP.ms. No one ever leaves this service.

Pros

Flat rates for DIDs. Per-minute pricing with per-second billing. Self-service. Lowest prices. Great documentation. Rock-solid uptime. Cost only goes down.

Cons

Some features can be difficult to use. Options are open-ended, and the best configuration for you is likely to be a matter of opinion. Support is typically email-only.

Response from VoIP.ms

Hi Andrew, thanks for being a VoIP.ms customer and for your honest review!

Showing 5 reviews of 690 Read all reviews

VoIP.ms FAQs

Below are some frequently asked questions for VoIP.ms.

VoIP.ms offers the following pricing plans:

  • Starting from: US$0,85/month
  • Pricing model: Subscription
  • Free Trial: Not Available

VoIP.ms is offered across three pricing plans, outlined below. Pay Per Minute Plans: $0.85/month, per DID number (for US & Canada) Unlimited Plans: $4.25/month, per DID number (for US & Canada) Toll Free Plans: $0.99/month, per DID number (for US) $1.25/month, per DID number (for Canada) International outgoing call rates are available based on country. Please contact VoIP.ms for more details.

VoIP.ms has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

VoIP.ms supports the following languages:

French

VoIP.ms supports the following devices:

We do not have any information about what integrations VoIP.ms has

VoIP.ms offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for VoIP.ms.