WhatsApp

Real-time customer communications management software

4,7 /5 (11517 reviews) Write a Review!

WhatsApp Overview

What is WhatsApp?

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Businesses can utilize the platform to capture and share images, audios, videos, and documents including spreadsheets, slideshows, and PDFs with customers on individual or group levels. The platform integrates with an address book in the device, allowing individuals to share current or live locations with other WhatsApp users, set customizable wallpapers, add profile pictures, choose notification sounds, and more. It also enables administrators to synchronize messages across various devices and automate back-up of chat history or ongoing conversations in the cloud.

The solution lets managers send automated messages to customers and process payments or transactions between financial accounts. WhatsApp also allows professionals to broadcast messages and receive information when the intended customer has read the message.

WhatsApp Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Value for money

WhatsApp is available for free of cost.


WhatsApp Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

WhatsApp chat dashboard
WhatsApp  group
WhatsApp chat label
WhatsApp video WhatsApp screenshot: WhatsApp chat dashboard WhatsApp screenshot: WhatsApp  group WhatsApp screenshot: WhatsApp chat label

WhatsApp Reviews

WhatsApp Reviews

Overall rating
4,7
/
5
Excellent
8471

Very good
2568

Average
395

Poor
57

Terrible
26

Value for Money
4,7
Features
4,5
Ease of Use
4,8
Customer Support
4,3
96% recommended this app
Luis daniel R.

Safe and Free communications app

It's pretty robust and it's up most of the time, it rarely has any downtime and you can use it from almost anywhere. It works on PC, iOS and Android and even with old phones. It's quick and efficent and you always have a communication app with you.


Maryam N.

Make your Social Connections Wonderful as never before!

In essence, I do a lot of works with Whatsapp regarding business, specifically. With Whatsapp web, it is easier for me to send the work's revisions & receive the client's files who don't promptly use email.
I believe; somehow, it has replaced email.


Maria G.

Seamless Performance, Always Reliable

Love this app. I can communicate with family, have calls, video chats at long distance. I dont know how we would communicate otherwise.


Verified Reviewer

Simple phone app, nearly useless desktop app

Good solid communications app. Better than most of the others I've used. Easier to connect with most of my contacts than other apps. All that said, not as common in the USA, so fewer contacts available there.


Arehman A.

Instant messaging, group video calls and document sharing at its best

From start to till date it have been a wondaful experience with WhatsApp and its continuously improving and improving. Its security and end-to-end encryption makes it reliable to share sanative information of company.


Luis daniel R.
Industry: Computer Software
Company size: 11-50 Employees

Safe and Free communications app

Used Daily for 2+ years
Reviewed on 2019/12/24
Review Source: Capterra

It's pretty robust and it's up most of the time, it rarely has any downtime and you can use it from almost anywhere. It works on PC, iOS and Android and even with old phones. It's quick and efficent and you always have a communication app with you.

Pros

What's app is simple to use and simple to set up, you just need a phone number, which is one downside i'll explain in the cons. The chats are encrypted and secured. You can do group messaging, group calls, video chat and single calls. You can send images, files, pdfs , videos and contacts. It's really versatile and can be used inside a company so everyone has a channel of communication between them. You can use a landline number and even google/skype numbers. It has a big amount of privacy settings so only contacts or people you allow can see your picture, bio or even reach you. You can use What's app on the web and on the computer. You can also use it to speak with people outside your country and not let your carrier charge you for out of country calls.

Cons

Your account being tied to a phone number can be a double-edged sword. In case you swap numbers, you need to make sure you update your what's app account to the new number. If you have a landline for a business, you can still use what's app but you need to do the verification by a call instead of a text. Phone numbers can be shared and you can receive spam. So you would need to manage your privacy settings. You can use What's app only on one phone at a time.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Maryam N.
Industry: Design
Company size: Self Employed

Make your Social Connections Wonderful as never before!

Used Daily for 2+ years
Reviewed on 2021/01/06
Review Source: Capterra

In essence, I do a lot of works with Whatsapp regarding business, specifically. With Whatsapp web, it is easier for me to send the work's revisions & receive the client's files who don't promptly use email.
I believe; somehow, it has replaced email.

Pros

The ease of communication is undoubtedly the most satisfying aspect of this App. I like many many of its features. I can discuss a few of them here:
-Ease of Sending Anything even it is an image or a video but also any document
-Features to Check Availability for, e.g., Last Seen, Single Check/Double Check/Double BlueCheck options on the sent message. Plus, you can turn them off if you don't want to show them to others.
- With this App, you can call with your Local Number to almost all the countries except the middle eastern countries & few others.
- Even if other devices & apps are not working, it works on low Mbps/ slow internet.
- The Gifs, png's & emojis always help me express myself fully even on the text message.
- Voice messages are one of the most valuable features as I save a lot of time with them.
- The control for the WhatsApp group's admins can put off the option for members to chat on the group.
-The Whatsapp Business Features are very helpful. Once anyone contacts the business number, he will get everything about the campaign.

Cons

Well, the irritating yet disgusting features are:
-When you sent a wrong message & quickly deleted it too, there is a "deleted message" notification to the receiver, which is so disgusting & answerable especially when you're talking with a client.
- You can't contact anyone without saving the number in the phonebook.
-You've to send multiple times a video to the status if it is more than 30sec & then have to set the video manually.
- It's addictive in my perspective. Many times in a day, I open it for no reason.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Maria G.
Industry: Internet
Company size: 201-500 Employees

Seamless Performance, Always Reliable

Used Daily for 2+ years
Reviewed on 2019/03/14
Review Source: Capterra

Love this app. I can communicate with family, have calls, video chats at long distance. I dont know how we would communicate otherwise.

Pros

I love the simplicity of this app. I've been using Whatsapp for years as an alternative to SMS. There is a lot to say about this app, but I think the constant validation and feedback that it provides is one of it's best aspects. Im constantly on the move, and sometimes I'll be in areas where there is little to no wifi or signal. That doesnt stop me from using whatsapp to communicate, in particular because I know the state of each message when I send it. If I have no wifi, there is an icon that indicates that. If the message was sent, read, or not received, there is an icon for all of this states.

Those visual indicators are so important, and something that I see lacking in a lot of other apps. Those indications put me at ease. Of course, we cant forget about encrypted messaging. This is one of the most valuable reasons to use it. I dont like the idea of someone having access to my personal content, so it's given me the security and peace of mind that my stuff stays within the conversation, not outside of it.

Cons

Visually, it's not the most strongest. I think more customization tools for users would be great. Themes are nice, but I think having control of more aspects of the messaging would be great. The green gets a bit dull after a while, and we are social beings, so I know I am looking at that green bubble on a daily basis.

Additionally, the bottom navigation could be re-ordered based on importance. I'm constantly selecting the wrong tab, thinking that it's the chats tab (which is located second to last). I think developing a better navigation system that actually prioritizes the parts of the tab section that are most commonly used would be a great addition.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Civil Engineering
Company size: Self Employed

Simple phone app, nearly useless desktop app

Used Daily for 2+ years
Reviewed on 2020/11/03
Review Source: Capterra

Good solid communications app. Better than most of the others I've used. Easier to connect with most of my contacts than other apps. All that said, not as common in the USA, so fewer contacts available there.

Pros

The app syncs nicely with my contract list and updates with each contract who uses the app. Generally excellent call quality including video calls and video conferencing (but only from the phone app). Very commonly use globally, so there are plenty of users already available. In one country I worked in, the WhatsApp number was more common than the actual mobile number.

Cons

The desktop app is nearly useless and the UI is poor. A person can only have one active login, so multiple devices on over account is not possible. For example, I cannot use the app with the same account my phone and tablet at the same time.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

Arehman A.
Industry: Oil & Energy
Company size: 10 000+ Employees

Instant messaging, group video calls and document sharing at its best

Used Daily for 2+ years
Reviewed on 2020/12/25
Review Source: Capterra

From start to till date it have been a wondaful experience with WhatsApp and its continuously improving and improving. Its security and end-to-end encryption makes it reliable to share sanative information of company.

Pros

WhatsApp have been used almost in every department and platform of our company, Its productivity, ease of access, collaborate and connect makes its most useful tool for individual and companies. Its integrated services with smart phones and even for web interface is great feature.

Cons

I suggest that it must offer conference tools and presentation sharing features which we really miss.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 11 517 user ratings
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WhatsApp Pricing

WhatsApp Pricing

Starting from
N/A
Free Trial
Free
Value for money

WhatsApp is available for free of cost.

WhatsApp is available for free of cost.

Value for Money
4,7/5
Based on 11 517 user ratings
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WhatsApp Features

WhatsApp Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 11 517 user ratings
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Categories

Additional information for WhatsApp

Additional information for WhatsApp

Key features of WhatsApp

  • Multi-Channel Communication

WhatsApp FAQs

WhatsApp FAQs

Below are some frequently asked questions for WhatsApp.

Q. What type of pricing plans does WhatsApp offer?

WhatsApp offers the following pricing plans:

Pricing model: Free

Free Trial: Not Available

WhatsApp is available for free of cost.

Q. What are the main features of WhatsApp?

WhatsApp offers the following features:

  • Multi-Channel Communication

Q. Who are the typical users of WhatsApp?

WhatsApp has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does WhatsApp support?

WhatsApp supports the following languages:

English

Q. What type of pricing plans does WhatsApp offer?

WhatsApp has the following pricing plans:

Free

Q. Does WhatsApp support mobile devices?

WhatsApp supports the following devices:

Android, iPhone

Q. What other apps does WhatsApp integrate with?

WhatsApp integrates with the following applications:

Amio, Dixa, Facebook, Firefish, LivePerson, Suuchi GRID, Table

Q. What level of support does WhatsApp offer?

WhatsApp offers the following support options:

Online Support, FAQs