Heartland Payment Processing

Heartland Payment Processing

Payment processing software for hospitality sector

About Heartland Payment Processing

Heartland Payment Processing is a cloud-based software that helps businesses in hospitality, medical, government, and other sectors accept payments via credit or debit and EMV chip cards. The solution lets managers collect payments at the counter, kiosks, or from the customer's home.

The mobile pay module includes a fast checkout feature that allows administrators to encrypt card data, process online transactions, generate invoices, and view charged payment processing fees. Professionals can also utilize Heartland Payment Processing to collect payments via digital wallets including Apple Pay, Samsung Pay, and Google Pay on any device, such as mobile phone, laptop, POS system, tablet, and more.

Heartland Payment Processing lets businesses accept, activate, and redeem gift card payments as well as bills incurred from any virtual terminal. Teams can also utilize the platform to pay via interactive voice recognition (IVR) system and accept deposits directly from customers’ bank accounts via automated clearing house (ACH).


Images

Heartland Payment Processing Software - Heartland Payment Processing payers' details
View 1 more
Heartland Payment Processing Software - Heartland Payment Processing payers' details

Not sure about Heartland Payment Processing? Compare with a popular alternative

Heartland Payment Processing

3,7 (54)
VS.
Highly reviewed

Starting Price

No pricing found
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

17
29

Integrations

3
2

Ease of Use

3,7 (54)
4,4 (68)

Value for Money

3,1 (54)
4,0 (68)

Customer Service

3,3 (54)
3,8 (68)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

QuickBooks Payments

4,3
#1 Alternative to Heartland Payment Processing
QuickBooks Payments is a payment management and mobile payment gateway allowing vendors to process credit card...

ADP Workforce Now

4,4
#2 Alternative to Heartland Payment Processing
ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for...

Toast POS

4,2
#3 Alternative to Heartland Payment Processing
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Square Point of Sale

4,6
#4 Alternative to Heartland Payment Processing
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Reviews

Overall rating

3,7 /5
(54)
Value for Money
3,1/5
Features
3,7/5
Ease of Use
3,7/5
Customer Support
3,3/5

Already have Heartland Payment Processing?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 54
Rachel
Rachel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best in class for this service

Reviewed on 2018/06/19

Pros

I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Cons

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

Kris
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Heartland is easy to use, transparent, and has lower fees

Reviewed on 2020/11/20

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees...

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any.

Pros

The customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others.

Cons

It doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it out yet. It's the one area where customer service wasn't able to help me.

Charles
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Beware of Heartland

Reviewed on 2023/07/17

I have to rate my experience with Heartland as very, very poor at this point. I moved away from...

I have to rate my experience with Heartland as very, very poor at this point. I moved away from them to Beyond and was able to cut my credit card processing costs in just about half.

Pros

When I used to have a rep that I could easily contact and he would find help I needed.

Cons

Heartland started lopping fees on us over the years. Their support has failed to provide me with a customer file as I was promised I would be able to get. They were zero help in that regard for my switching processors. And I do not like how they handle charge-backs from customers who have defrauded us.

Alternatives Considered

authorize.net

Reasons for Choosing Heartland Payment Processing

I switched to get better rates at the time, over 15 years ago. I've watched the bill only go up since then.

Switched From

PayPal

Reasons for Switching to Heartland Payment Processing

I chose Heartland only because I knew the Heartland rep.
JD
JD
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Credit Card Processor

Reviewed on 2018/09/12

Heartland does exactly what they've said they were going to do. They allow us to take credit cards...

Heartland does exactly what they've said they were going to do. They allow us to take credit cards and they pay us the very next day.

Pros

They do what I need them to do and I have had no issues in the last 2.5 years we've been with them. They also have stellar customer service. Every time I call, I get someone who is very pleasant and helpful, which is difficult to get with most companies.

Cons

Their website looks beautiful but it can be difficult to use and VERY slow to load. Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.

Tim
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

regular user

Reviewed on 2022/05/10

Overall experience was favorable

Overall experience was favorable

Pros

ease of ACH and recurring billing set up -

Cons

did not have capability to handle employment taxes in Canada - problem for us as we had a couple of Canadian employees

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Heartland Payment Processing

functionality and support

Reasons for Switching to Heartland Payment Processing

price point
Showing 5 reviews of 54 Read all reviews

Heartland Payment Processing FAQs

Below are some frequently asked questions for Heartland Payment Processing.

Heartland Payment Processing offers the following pricing plans:

  • Free Trial: Available

Contact Heartland payment systems for pricing details.

Heartland Payment Processing has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Heartland Payment Processing supports the following languages:

English

Heartland Payment Processing supports the following devices:

Heartland Payment Processing integrates with the following applications:

Adobe Commerce, WooCommerce, WordPress

Heartland Payment Processing offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Heartland Payment Processing.