Frazer

About Frazer
Frazer is an auto dealership management software that helps businesses manage administrative processes such as contract generation, customer communications, payment processing, marketing, and more on a centralized platform. The inventory management module allows team members to track vendors, monitor recalls, access vehicle history, automatically decode vehicle identification numbers (VIN), and add vehicle images.
Frazer's sales processing functionality lets employees configure multiple payment schedules, select sales types, conduct background checks, and collect deposits, among other processes. The customer management tool enables staff members to track payment due dates, set-up recurring payments, print IRS Form 8300, and accept payments for bank fundings, note balances, and repairs. It also allows users to create vehicle specific buyers’ guides, build custom forms, send personalized letters to customers, and handle online registration processes.
Frazer lets businesses integrate the platform with several third-party solutions such as AutoCheck, EquiFax, Solutions to Text, openedge, DLRdmv, and Agora. Supervisors can create bills, reconcile bank statements, handle general ledgers, and generate income statements, balance sheets, and custom reports.
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Reviews
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fairly Priced
Reviewed on 2019/04/17
Overall this is a great dealership program, it has all the bells and whistles. The price is...
Overall this is a great dealership program, it has all the bells and whistles. The price is amazing. There are even multiple payment options which really makes it affordable. I recommend you ask Frazer for access to the free demo.
Pros
It's great that you are able to link your website, craigslist, etc. directly to the program. Anytime a new car was entered into inventory, priced, photos, and all mechanical issue were complete. With the press of a button my website was updated, Craigslist ads posted and all documents printed.
Cons
For all that this program does for the price, no Cons for me at all.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
easy easy easy!
Reviewed on 2021/02/12
Frazier is a key part of our dealership's success! I don't' know of any other software with the...
Frazier is a key part of our dealership's success! I don't' know of any other software with the functionality of Frazier for the price.
Pros
With Frazier I am able to keep track of all our BHPH customers very easy. Inputting customers, structioning deals, and printing paper work is REALLY easy!
Cons
I've been using Frazier for a while. I wish they would work on and upgrade their CRM and inventory management
Response from Frazer Computing
Hi,
Thanks for taking a moment to let us know about the value and simplicity you find in using Frazer! For what it's worth, we recently added an integration with Selly CRM and have more planned for the future. Please give us a call at 888-963-5369 if you'd like to learn more and we look forward to the continued privilege of being a part of your business's success!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not User-friendly but great price
Reviewed on 2019/08/01
It was nice to have a software to enter all sales and purchases, however,all the necessary...
It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.
Pros
Great price, especially when we were first starting out and didn't have much extra funds available.
Cons
It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.
Response from Frazer Computing
Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Customer Service Is Stellar
Reviewed on 2021/03/02
The software works for our smaller dealership. The customer service is amazing.
The software works for our smaller dealership. The customer service is amazing.
Pros
Regardless of the issues/quirks we may experience, the customer service is second to none. They ALWAYS make sure your issue is resolved immediately and quickly.
Cons
Some feature feel antiquated compared to other DMS but they are improving.
Response from Frazer Computing
Hi,
Thank you for taking a moment to leave the awesome feedback. It's fantastic to find that you appreciate our customer service so much and have made notice of our efforts to constantly improve Frazer. We look forward to bringing your business more of the high-quality customer service and software it demands in the years to come.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Value!
Reviewed on 2019/05/08
Pros
The price is excellent for everything this software does. Technical support is great during normal business hours and they can fix most issues almost instantly. Customer support is top notch.
Cons
Sometimes the software updates cause the clients to lose connection with the server and it must be reconfigured.
Frazer FAQs
Below are some frequently asked questions for Frazer.Q. What type of pricing plans does Frazer offer?
Frazer offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Frazer offers industry-leading value with no contracts! Providing your business the power and flexibility to choose from our monthly, quarterly, or annual plans.
Q. Who are the typical users of Frazer?
Frazer has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Frazer support?
Frazer supports the following languages:
English
Q. Does Frazer support mobile devices?
Frazer supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Frazer integrate with?
Frazer integrates with the following applications:
Agorapulse, AutoRaptor CRM, CarNow, Carsforsale.com, Dealer.com, DealersLink, Dealertrack DMS, Greenlight Guru, Impel, Kukui, Orion Software, QuickBooks Online, RedLine13, Selly Automotive
Q. What level of support does Frazer offer?
Frazer offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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